CS6 (64 bit) crashes 'Bad Pool Header'

Hi All,
I just installed Photoshop CS6 International English and the 13_0_1_1 update.
Bridge standard and 64 bit both work. CS6 standard works. CS6 64 bit crashes with a blue screen 'Bad Pool Header'.
I reinstalled CS6 and the update. No change.
Windows and all drivers are up to date.
I have been using Photoshop for many years - starting with v 6. I have been using CS5 64 bit on this system since it came out with no problems. CS5 64 bit is still working with CS6 installed.
CS6 64 bit is the only program to have ever given me this error on any computer I have ever had.
Custom built system:
Asus motherboard M4A78-e
AMD Phenom 9950 quad 2.61 GHz
8 GB 1066 MHz Corsair ram
Ati Radeon Sapphire Vapor-X HD4890 1GB memory
Enermax Revolution 85+ power supply
Zalman CPU 9950 fan
Lian-Li PC60FN case
Windows xp professional x64 service pack 2.
Thank you for taking the time to read about my problem and thank you in advance for any suggestions.

Dear Mylenium,
I can see from your profile you have been very active on this forum for many years and have undoubtedly helped too many people to count. However, your certainty and negativity belies my experience, both with CS 5 64 bit and with CS 6 Bridge 64 bit, as you can see from my initial post.
I took your suggestion and opened the Event Viewer. There were no logs to read. I looked in the properties of each of the log types in the events window and went to windows\system32\config\ just to be sure. Is there anything I can do to trigger creatitng an event log or should I look to finding the info in some other way or place?
Thank you for taking the time to respond.
Sasha

Similar Messages

Satellite L655 crashes - bad pool header

''bad pool header''
technical info:
***STOP: 0X00000019 (0X0000000000000022, 0X00004800000000000........)
any ideas what i must do?

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i3 350M @ 2.27GHz 55 C
RAM
4,00GB Dual-Channel DDR3 @ 531MHz (7-7-7-20)
Motherboard
TOSHIBA Portable PC
Graphics
LP156WH2-TLAA (1366x768@60Hz)
1024MB ATI AMD Radeon HD 6500M/5600/5700
Storage
465GB Seagate
It was long ago since i had first blue screen so i dont really remember what i had changed.Now that this problem appears very often i really must do sth.I didnt try to roll back to previous date yet.Yes i can start my laptop in safe mode and i will try to do as you said. Just not sure in which date to set it? Im sure for example it was working fine last year :P Can i go so far behind? Anyway i will check...thanks for reply.

Error Bad Pool Header

I have had
frequent crashes (windows 8)
with the message Bad Pool Header
Looks like tel something to do with
the network card, it only happens
when I'm using wifi and I'm a bit
far from the router, with a slightly
weaker signal.
Is it related?
What do I do to solve?
My laptop is a Dell Inspiron
14z.
Thank you.

Not a problem! Luckily, in this case, it appears that a kernel-dump won't be necessary.
We have a few bug checks:
BAD_POOL_HEADER (19)
This indicates that a pool header is corrupt.
BugCheck 19, {d, ffffe0000f4fc32f, c2fbebf7646c9270, 6c2fbebf7646c8d}
^^
2: kd> !pool ffffe0000f4fc32f
Pool page ffffe0000f4fc32f region is Unknown
ffffe0000f4fc000 size: e0 previous size: 0 (Allocated) klpt
ffffe0000f4fc0e0 size: a0 previous size: e0 (Free) Free
ffffe0000f4fc180 size: e0 previous size: a0 (Allocated) klpt
*ffffe0000f4fc260 size: d0 previous size: e0 (Allocated) *KLsc
Owning component : Unknown (update pooltag.txt)
ffffe0000f4fc330 size: 50 previous size: d0 (Free ) KLWp
ffffe0000f4fc380 size: 100 previous size: 50 (Allocated) KPXY
ffffe0000f4fc480 size: a0 previous size: 100 (Allocated) dlib
ffffe0000f4fc520 size: d0 previous size: a0 (Allocated) KLsc
ffffe0000f4fc5f0 size: 90 previous size: d0 (Allocated) KLsm
ffffe0000f4fc680 size: d0 previous size: 90 (Allocated) KLsh
ffffe0000f4fc750 size: 250 previous size: d0 (Allocated) @GM2
ffffe0000f4fc9a0 size: d0 previous size: 250 (Allocated) KLsc
ffffe0000f4fca70 size: d0 previous size: d0 (Allocated) KLsh
ffffe0000f4fcb40 size: 250 previous size: d0 (Allocated) klxm
ffffe0000f4fcd90 size: 40 previous size: 250 (Allocated) klqi
ffffe0000f4fcdd0 size: 90 previous size: 40 (Allocated) KLsm
ffffe0000f4fce60 size: d0 previous size: 90 (Allocated) KLsh
ffffe0000f4fcf30 size: d0 previous size: d0 (Allocated) KLsh
^^ The pool block we're looking at within the pool page belongs to LKsc (unknown). When the owning component is unknown and it alerts to update the pooltag, it's generally a 3rd party driver causing corruption.
We can confirm this by checking the call stack:
2: kd> k
Child-SP RetAddr Call Site
ffffd000`2256ea48 fffff803`83f18167 nt!KeBugCheckEx
ffffd000`2256ea50 fffff803`83f17a03 nt!ExFreePoolWithTag+0xe97
ffffd000`2256ead0 fffff800`023e9918 nt!ExFreePoolWithTag+0x733
ffffd000`2256eba0 fffff803`83c86000 klwfp+0x7918
ffffd000`2256eba8 ffffe000`00000000 nt!_guard_check_icall_fptr <PERF> (nt+0x0)
ffffd000`2256ebb0 ffffd000`2256ebe8 0xffffe000`00000000
ffffd000`2256ebb8 00000000`70574c4b 0xffffd000`2256ebe8
ffffd000`2256ebc0 fffff800`01992d60 0x70574c4b
ffffd000`2256ebc8 fffff800`019aaf51 klflt+0xed60
ffffd000`2256ebd0 ffffe000`0048d2f0 klflt+0x26f51
ffffd000`2256ebd8 ffffc000`1197b000 0xffffe000`0048d2f0
ffffd000`2256ebe0 ffffe000`0e0282b0 0xffffc000`1197b000
ffffd000`2256ebe8 ffffe000`0e09a2a0 0xffffe000`0e0282b0
ffffd000`2256ebf0 00000000`00000000 0xffffe000`0e09a2a0
^^ The driver(s) which appeared to have attributed to the corruption are Kaspersky drivers, with
klwfp.sys (the one that caused the pool corruption) specifically being the Network Filtering Component driver for Kaspersky.
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.
Unable to load image \SystemRoot\system32\DRIVERS\klwfp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klwfp.sys
*** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
Probably caused by : klwfp.sys ( klwfp+6ff1 )
^^ Once again, the Network Filtering Component driver for Kaspersky.
Remove and replace Kaspersky with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it appears to be causing NETBIOS conflicts:
Kaspersky removal - http://support.kaspersky.com/common/service.aspx?el=1464
Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html
Regards,
Patrick

Blue screens BSOD bad pool header

Hello so for the past 2-4 weeks I have been getting all the possible blue screens I can get ...I am not rly a rookie in heardweare/softweare problems but cant say I am an expert..So my problem started when I tryed to instal assassins creed unity...All
worked fine game worked fine...till a point when pc shut down so I thought its the cpu overheating booted up...started the game again and here was where the hell started I was getting blue screen over blue screen so I thought its maybe the windows since it
was like 6-10months old...Installed several versions of windows from windows 7 home to enterprise all were giveing me blue's so I barrowe a new one from a friend a windows 7 ultimate installed it but the blue screen was still there not so offen...wierd
thing is sometimes the pc wont bsod but insted cut pc power from my mouse and keyboard...not from my headset which is on usb also ...and also cut the signal from monitor...so I started testing tested the vram the gpu...test the ram (not to long only like 2-3h)
tested the hdd and ssd both came with 2 erros on start from hdd regenerator 2011...hd sentinel says they are ok and have over 1000 days of used...even swap the PSU but still getting the blue screen this is the error I see with blue screen viwer ntoskrnl.exe+75bc0...and
also one unknowed and today got a bad-pool-header error any solutions...help?the problem is it can give me to bsod one after the other and they hours or even 1 days nothing all works fine

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers
were loaded, and what was responsible.
Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask
Wanikiya and Dyami--Team Zigzag

(PC and Surface 8.1)bad pool header error: remote debugging using ARM device

Tools used:
Microsoft Visual Studio Professional 2013
Remote Debugger Monitor (Surface RT 8.1)
I have successfully activated the developer license as administrator.
I have attempted to run the test app on remote device but my pc crashes before or when reaching certification.
So far, I have attempted to run an app software for the ARM device; however, ever since I have upgraded the surface to 8.1, I constantly get the bad pool header crash, even after successfully connecting the pc to rt device.
is there any way I can resolve the issue so I can successfully to remote debugging?
any help is appreciated.

Hi,
Considering that the issue should be related to Windows RT 8.1, and Since we have limited testing environment, I suggest you submit a new case on Windows RT forum as they will be more professional on your issue:
This is the Windows RT 8.1 forum link.
http://answers.microsoft.com/en-us/windows/forum/windowsrt8_1?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1392101458999
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Kelvin hsu
TechNet Community Support

Windows 8.1 Bad Pool Header

Hi,
Since last few days My PC is crashing randomly with blue screen saying "Bad Pool Header". Most of the times, when booting. I was able to boot and get the minidump.
Could you please look and tell me why its happening ?
Here's my minidump file:
https://onedrive.live.com/redir?resid=95A241C3BAC4C83E!29908&authkey=!AIELf_qnWY-0dy8&ithint=file%2cdmp

Hi,
After analyze your dump file, I noticed that this issue is related to the graphic card driver and NVIDIA GeForce Experience.
Please update the graphic driver and block NvBackend.exe in Startup process to see what's going on.
Debugging Details:
BUGCHECK_STR: 0x19_20
POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff801c8157150
GetUlongFromAddress: unable to read from fffff801c8157208
ffffc00000553990 Paged pool
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: NvBackend.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff801c809c4cf to fffff801c7f57ca0
STACK_TEXT:
ffffd000`291fc658 fffff801`c809c4cf : 00000000`00000019 00000000`00000020 ffffc000`00553990 ffffc000`00553bf0 : nt!KeBugCheckEx
ffffd000`291fc660 fffff800`01cc1f01 : ffffe000`00b6c540 ffffd000`291fccc0 00000000`00000000 00000000`4b677844 : nt!ExFreePoolWithTag+0x11ff
ffffd000`291fc730 fffff960`0025d903 : 000016b0`00b7fd80 ffffe000`01add080 00000000`774fc020 00000000`011b9908 : dxgkrnl!DxgkEscape+0x671
ffffd000`291fcbf0 fffff801`c7f634b3 : ffffe000`01add080 fffff901`400bc010 ffffe000`01add080 00000000`00000000 : win32k!NtGdiDdDDIEscape+0x53
ffffd000`291fcc40 00000000`775074aa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00dce4d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x775074aa
STACK_COMMAND: kb
FOLLOWUP_IP:
dxgkrnl!DxgkEscape+671
fffff800`01cc1f01 488b4c2450 mov rcx,qword ptr [rsp+50h]
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: dxgkrnl!DxgkEscape+671
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: dxgkrnl
IMAGE_NAME: dxgkrnl.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5277b2d6
IMAGE_VERSION: 6.3.9600.16455
BUCKET_ID_FUNC_OFFSET: 671
FAILURE_BUCKET_ID: 0x19_20_dxgkrnl!DxgkEscape
BUCKET_ID: 0x19_20_dxgkrnl!DxgkEscape
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x19_20_dxgkrnl!dxgkescape
FAILURE_ID_HASH: {45e58afd-bf21-c45a-3d27-64beab20997e}
Followup: MachineOwner
Kate Li
TechNet Community Support

BSOD with both Kernal Security Check Error and Bad Pool Header.

All -
I have a HP DV7 laptop with Windows 8.1. It has BSOD with both Kernal Security Check Error and Bad Pool Header.
Despite doing all the built in HP tests, there is nothing. Using an Anker HardDrive Dock results in the identical errors on another machine.
Bottom line, even if I could see the DMP files (which I cannot); because the machine fails to boot, there are no files to be copied.
I have tried various AIO and UEFI disks and USB, and the laptop NEVER accepts the PREINSTALL environment. Being unable to use the Anker has never happened. I seem completely locked out of the drive. Any suggestions? Thx.
Bruce A Ades

Hi Texas_Bruiser
Some required details are needed for us to help you.
Ensure that the BIOS/UEFI has been configured to allow boot from DVD/CD or USB.
When you attempted to boot into PREINSTALL environment (PE) by using disks or USB, we need more details about error message or what happened?
If your computer cannot even boot into Windows PE by using installation media, we suggest you check if memory and other hardware are works properly on this computer. Also try to plug this hard disk on other computer as data volume, see if the hard disk works.
Regards
D. Wu

Bad Pool Caller and Bad Pool Header issue

Hi,I recently upgraded my system from Windows 8 to Windows 8.1. Since then it doesn,t start normally. Mainly give Blue screen with error Bad Pool caller, Bad pool header, Service Exception error, Driver corrupted expool. The system never hibernate or sleep. Please help.

Hi there
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that after upgrading to Windows 8.1 you are experiencing various BSOD errors. I am happy to assist with this. Did this start immediately after the upgrade to Windows 8.1, or was it shortly after? Checking online for those messages, I found suggestions about conflicting drivers, multiple antivirus programs in use. Here are a few examples I found from the Microsoft support forums. Something within may be of use to you. driver expool corrupted windows 8 - answers.microsoft.comBAD_POOL_CALLER error in Windows 8.1 - answers.microsoft.comsystem service exception error blue screen - answers.microsoft.com It may also be useful to open your own thread on the Microsoft Forums, as often the experts there are looking for dump files to look for specific causes. I hope this helps.

Msi gs70 stealth bad pool header

i recently bought my new laptop, it is a msi gs70 stealth, i have been having a problem with the laptop within half an hour running the laptop everytime a blue screen comes up saying bad pool header system restarts, i have updated to the latest OS, and installed all the lastest updates, its still giving me a problem, also my wifi loses connection, and i have to restart the laptop all the time to get it fixed.

Take a look at this article....perhaps try a few things from that?
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/what-is-a-bad-pool-header-and-how-do-i-fix-it/dd7bc035-48a8-4505-a5e0-5cdefb28077b

Illustrator CS6 64-bit Crashes When Opening Files

This is a problem that has been plaguing me since I moved to CS6 64-bit (on a Windows 7 machine). I've only seen it in Illustrator:
Seemingly randomly once or twice a week, I will click on an AI file in Windows Explorer to open it, and Illustrator will crash to the desktop. There is no consistency to the files that I've been able to find. Some are local to my hard drive, and some are on the network. It could be a file I've opened several times the same day already or a file I haven't opened in months. I restart Illustrator and everything's fine— I can access the file, no problem.
The only trait that I have sussed out is that it seems to happen more frequently if I've left the computer idle for 20 minutes or so, which is well below the sleep time-out for my hard drive. It's almost like Illustrator doesn't know how to wait for a file if the file isn't immediately available. (The files are not open elsewhere.) I've read that Illustrator is cranky with files on network locations, but this happens more frequently with local files.
Program files are loaded from an SSD, but the scratch disk is my local HD and my files are stored on the HD. My scratch disk was originally the SSD, but the problem occured almost every day under that configuration. Moving the scratch disk to the HD made the crashes occur less frequently.
The event log for yesterday's crash doesn't seem to be particularly helpful. (Posted below.)
Is this behavior familiar to anyone? I have been searching Adobe's forums and the web in general with no luck for the last year. My apologies if this has been addressed elsewhere in the forums and I haven't found it.
Thanks in advance for any advice!
Log Name:      Application
Source:        Application Error
Date:          6/26/2013 2:38:35 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Faulting module name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Exception code: 0xc0000005
Fault offset: 0x000000000066d8c8
Faulting process id: 0x1030
Faulting application start time: 0x01ce72527a68524e
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Report Id: 9b76be3b-de8f-11e2-b99d-00259049948b
Event Xml:

Thanks for the suggestion. I'll give that a shot... but wouldn't other applications be experiencing the same thing? I open Photoshop files all day and it's never happened. I'm in and out of CorelDraw as well. (I don't open Corel files in Illustrator.) I also see no disk errors in the event log, but, as I said, I'll check for updates because that couldn't hurt, right? :-)
Thanks again.

Windows 8 crashes in boot camp.... bad pool header

I continuously am forced to reboot window's 8 in bootcamp due to a blue screen. The majority of time the error states "Bad_pool_header" but there are times when it is another message.

I would point out as I did above:
I also installed the Boot Camp special hardware.
you are running Windows.
Boot Camp (Assistant) partitions the drive, and in Lion downloads Windows Support software.
Lion 10.7.4 w/ Boot Camp 4.01 is the better choce.
With Windows you will always be on your own and need to update drivers.
Apple isn't going to until after 8 is either released or is finalized, and maybe only for Mountain Lion (guess based on past)

Lighting Effects filter in PS (CS6; 64-bit) crashes program

This is a Win7 64-bit OS, new CS6 installation with all updates applied/installed.
Use of Lighting Effects rendering filter in PhotoShop (CS6, both 64- and 32-bit versions) causes PS to crash.

I did make some suggestions, which you appear to have only dabbled with... Did you try Basic mode? Did you try checking/unchecking all the various settings in all the combinations? Be exhaustive. You feel your system is advanced, I get that, but you're looking to isolate a problem here.
I'm not as familiar with nVidia as I am with ATI, but have you investigated the various settings their driver UI provides?
I'm not saying there's a definite fix in there, but In doing these things you might:
Discover a combination of settings as a workaround that makes it work acceptably for you.
Be able to tell Adobe or nVidia exactly what to look for if they want to investigate it further.
By the way, have you contacted nVidia and let them know Photoshop is crashing when it tries to use their GPU for Lighting Effects?
Lastly, some folks have found that fully uninstalling the display driver, cleaning up any remnants of it and prior display drivers that may still be laying around, and installing the latest driver sometimes helps. Display driver writers are apparently not all that good at writing installers.
I never had this issue with CS4... Only CS6
People sometimes like to say that kind of thing, but (and I'm sorry to be blunt): So what?
This is an entirely new program with new, different, and greater demands of your computer system. It's using more and different features of your GPU than any prior version.
I can only assure you that it does work okay for some others. I have had no problems with Lighting Effects myself. But you should know that since Photoshop CS6 first came out I *HAVE* had crashes while trying to do 3D modeling work. At least some of those were caused by the (then current) ATI display drivers. I (and others) contacted ATI and described the problems, and their subsequent driver versions have gotten more stable. Their current version seems to work rather well with Photoshop CS6. My point is that things can get better. Hang in there.
-Noel

Opening CDR file - Extremely Fatal to CS6 64-bit apps

I'm trying to get down the bottom of what's causing an extremely serious error in the 64-bit version of Adobe Illustrator CS6.
Adobe Illustrator can open CorelDRAW .CDR files, to a certain extent. The .CDR files need to be saved down to version 9 or 10 compatibility. One of my coworkers just ran into a really bad Illustrator CS6 crash caused when opening a .CDR file. This is a crash I had to endure on my own new system a couple months ago.
After Illustrator CS6 64-bit crashes it simply refuses to launch again. It crashes and closes. Rebooting doesn't help. Deleting the AI prefs file doesn't help. Worse yet, the crash basically hoses all of the CS6 64-bit apps that are installed. The 64-bit version of Photoshop CS6 crashes when opening a file.
The last time this happened my only recourse was to do a "factory reset" on my computer, basically wiping the hard drive and reinstalling Windows 8 Professional in a clean state and then going through the very long, slow process of downloading and installing the CS6 apps from the Creative Cloud.
Does anyone in this forum have any experience with this particular kind of crash? Are there any possible alternatives that might fix this error besides wiping the hard drive and starting over? This bug is pretty badly timed. Gonna have to go through all the download/install process stuff again when the new CC apps are released.

The bug is unpredictable. Once the bug has occurred Adobe Illustrator CS6 64-bit will no longer launch. Rebooting and deleting the aiprefs file doesn't work. Additionally the bug also permanently affects other CS6 64-bit applications. Photoshop CS6 64-bit will launch, but it crashes when opening any file. After Effects and Premiere Pro crash at launch. No third party plug-ins were installed on this computer.
Affected computer's hardware:
Dell XPS 8500 Desktop
• Core i7 3770 Quad Core 3.4GHz
• 16GB RAM - Dual Channel DDR3 1600MHz - 4 DIMMs
• nVidia GeForce GT640 1GB GDDR5 SDRAM
• 2TB 7200rpm SATA 6 Gb/s Hard Disc
• DVD-R/W Drive
• 19 in 1 media card reader
• Windows 8 Professional 64-bit
When this bug affected my own workstation a couple months ago, I tried to uninstall Adobe Illustrator CS6, download it again and then reinstall. Illustrator CS6 64-bit still refused to launch. The other 64-bit apps wouldn't launch either. So I ended up wiping the hard disc, reinstalling Win 8 Pro clean and downloading/reinstalling everything and just being careful to not open any .CDR files after that. My workstation is a little better equipped (Core i7 3770, 24GB of RAM, BD-RW drive, nVidia GeForce 660GTX, Intel SRT solid state drive with SATA 6gb/s 2TB HDD).
Previously I did run into problems when opening CorelDRAW .CDR artwork that was larger than a standard letter sized page. I would get hit with a dialog box saying "the file appears to be corrupt." I'd end up making CorelDRAW save the artwork into Adobe Illustrator CS5 format and then opening it Illustrator. Once my Adobe apps got hosed by a certain .CDR file I simply stopped trying to open any CorelDRAW files directly in Illustrator at all. Didn't want to go through the long process of reinstalling everything from scratch again. Unfortunately my coworker didn't remember the details of my experience. So now we're dealing with it on her new machine.
My coworker said she thinks she remembers which .CDR file caused Illustrator CS6 64-bit to crash. Here's a Dropbox link to it:
https://dl.dropboxusercontent.com/u/86940762/V130520-1%20CC%20expo%20center%20billingsley% 20ford%20FS.cdr
Warning: I do not recommend other users to try opening this CorelDRAW file within Adobe Illustrator CS6. I'm sure not trying it on my installation!
This particular .CDR file doesn't have any active type in it. But it does feature some strange clipped gradient effects. I think some of this artwork was originally created in Illustrator and then saved in CorelDRAW. I'm wondering if there is some sort of way Corel tried to reinterpret the artwork that caused Illustrator to lose its mind when reopening it. If memory serves correctly I was opening some similar Illustrator-generated and then Corel-saved art in my own copy of AI CS6 64-bit when it crashed.

Bad Pool Caller on startup

I'm getting a Bad Pool Caller and Bad Pool Header errors upon startup.
I can't even get to the desktop or to Metro screen so I can't get any log or dump files.
It started after I accidentally installed an older version of Norton Utilities which had compatibility errors. The PC reset itself and came up with a Blue Screen error. saying
"Your PC ran into a problem and we need to restart, Just collection some data"
Each time it immediately restarts.
When I get to the Recovery screen I select advanced repair options, troubleshoot, Advanced Options, Startup options.
I've tried safe mode and but it just keeps repeating the same thing.
I also tried to Startup Repair but that failed too!
I would love to get in to uninstall Norton. Can you give me any advise.

You should first make sure that there is the latest drivers installed from the manufacturer's website.
Have you chance to upload a memory dump to your SkyDrive drive that we can analyze what is going on?

Several daily crashes in Illustrator CS6 64-Bit

Hello,
After a long hard struggle with CS6 32-bit, Windows XP and 4 GB RAM, we decided to do our designers a favor and install Windows 7 Pro 64-Bit, 16 GB RAM and a new SSD for them, in order to speed up their daily work. Besides that, the PC is equipped with an i7-2600k and some HP-motherboard (it's an HP Elite 8200 with the beforementioned upgrades).
The good news is, that it has increased the speed greatly.
The bad news is, that Illustrator (the 64-bit version) has a tendency to crash several times each day. I havent' been able to find a pattern, unfortunately, but here's log-files from event viewer:
Faulting application Illustrator.exe, version 16.0.0.682, faulting module 4f6e45b7, version MSVCR100.dll, fault address 0x10.0.40219.325
Faulting application Illustrator.exe, version 16.0.0.682, faulting module 4f6e45b7, version dvaui.dll, fault address 0x6.0.0.0.
I've seen a few threads regarding the first crash, which suggested, that we should run Illustrator with administrative priveleges. So we did that (setting the permissions in the shortcut), but with no luck. I have absolutely no idea what dvaui.dll is, though.
The user is a local administrator, which should rule out any permission-issues in my eyes.
Any ideas on how to proceed?
Best regards,
Thomas

We are having the same issue and unable to find a common pattern. We reformatted the PC and reinstalled Illustrator.
Logged in as a local administrator and domain administrator, same issue.
Cleared Settings & Preferences, same issue.
Turned off Preferences sync, same issue.
Turned off AVG, same issue.
Unable to find a common pattern at all.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 18.0.0.18
Application Timestamp: 53880380
Fault Module Name: dvaui.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 536d4782
Exception Code: c0000005
Exception Offset: 00000000002fafea
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: bd8c
Additional Information 2: bd8c6776c4e051ed4b6064776f680c83
Additional Information 3: 3e48
Additional Information 4: 3e483067cb25453b65b9d2c9125e19e9

CS6 (64 bit) crashes 'Bad Pool Header'

Similar Messages

Maybe you are looking for