CS6 Acrobat install error - Mac OSX 10.8.2

Just purchase CS6 and attempted to install in on my Mac OSX 10.8.2. All went well accept for when I installed Acrobat. It errored out
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat X Pro : Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Sat Dec 15 15:21:56 2012 INFO
Exit Code: 6 - Silent workflow completed with errors.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW006, DW050 ...
When I went to run Acrobat it loaded fine even though the install errored out. When I went to perform an upgrade it also threw an error stating that the install had been altered and therefor it couldn't install the upgrade. I've tried to uninstall and reinstall and it continues to do the same thing. Any ideas? Very frustrating...

Hi All
First of all I have to say that for the amount of money spent on a software product Adobe's level of support is simple unacceptable. After spending many hr's on the phone and over 6 calls I gavce up. Each call the technician started from scratch in trouble shooting and did not even read the ticket info to see what was previously tried. The last couple of calls after 3 hrs on the phone each time, I was informed that this would be escalated to second and then thrid level support. Each time I was called back a week later where they left a msg to call back. When I called back the first person I talked to was the person again who attempted to trouble shoot the issue and the problem was never escalated So in the end after about more then 20hrs on the phone, 6 or 7 repeated occasions on the phone with tech support not including the ones where I called and sat on hold for over an hr and gave up, I simply gave up on their support. Unfortunately this left me with the only option of completely reinstalling OSX.

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----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
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ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
The only failures or errors in the rest of the log are:
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: InstallThirdPartyPayloadOperation
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installing third party payload
Running Apple Package : /Volumes/CS6 DesWebPrm/Adobe CS6 Design and Web Premium/payloads/AcrobatProfessional10.0-EFG/Adobe Acrobat X Pro Installer.pkg
[       1] Tue Nov 13 11:31:30 2012 INFO
installer: Package name is Adobe Acrobat X Pro
installer: Installing at base path /
installer:PHASE:Preparing for installation…
installer:PHASE:Preparing the disk…
installer:PHASE:Preparing Adobe Acrobat X Pro …
[       1] Tue Nov 13 11:31:31 2012 INFO
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
[       1] Tue Nov 13 11:31:34 2012 ERROR
DW006: Apple Package failed to install successfully.
[       1] Tue Nov 13 11:31:34 2012 INFO
Third party payload completed. Testing return code: 1
[       0] Tue Nov 13 11:31:34 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{AC76BA86-1033-F400-7760-000000000005}] took 5356 milliseconds (5.356 seconds) DTR = 0.746826 KBPS (0.000729322 MBPS)
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The csu inventory was not updated for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
::START TIMER:: [Pre payload :{AC76BA86-1033-F400-7760-000000000005}]
In PrePayloadInstallProc
Adobe Acrobat X Installer - Custom hook: Applications to launch extensionpdf
Custom action return code: 0
:: END TIMER :: [Pre payload :{AC76BA86-1033-F400-7760-000000000005}] took 2 milliseconds (0.002 seconds)
[       0] Tue Nov 13 11:31:35 2012 INFO
Calling the custom action code for pre-repair for payload {D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0
::START TIMER:: [Pre payload :{D8C642B6-A719-4234-8039-2654ED436D2A}]
In PrePayloadReinstallProc
Custom action return code: 0
:: END TIMER :: [Pre payload :{D8C642B6-A719-4234-8039-2654ED436D2A}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
::START TIMER:: [Payload Operation :{D8C642B6-A719-4234-8039-2654ED436D2A}]
Initializing the INSTALLDIR with PDB data for payload {D8C642B6-A719-4234-8039-2654ED436D2A}
Located the INSTALLDIR for payload '{D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0' : '/Applications'
[       3] Tue Nov 13 11:31:35 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadUninstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Session {D8C642B6-A719-4234-8039-2654ED436D2A} modify request for AdobeCode: {D8C642B6-A719-4234-8039-2654ED436D2A}
Effective AdobeCode for: {D8C642B6-A719-4234-8039-2654ED436D2A} is {D8C642B6-A719-4234-8039-2654ED436D2A}
Session includes local copy of payload for repair source
Repair payload source package: /Volumes/CS6 DesWebPrm/Adobe CS6 Design and Web Premium/payloads/AdobeDesignWebPremium6-mul/AdobeDesignWebPremium6-mul.dmg
Payload {D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0: Calling ARKEngine from path /Users/sarahinkley/Applications/Adobe/OOBE/PDApp/DECore/DE6/resources
[       3] Tue Nov 13 11:31:36 2012 INFO
Beginning installation for payload at /private/tmp/.tempdirUVynmgjm/Install.db
Evaluating condition# 1(Seq 3)
Condition failed(Seq 3)
Evaluating condition# 1(Seq 4)
Condition failed(Seq 4)
Completing installation for payload at /private/tmp/.tempdirUVynmgjm/Install.db
UninstallDBPath=/Library/Application Support/Adobe/Uninstall/{D8C642B6-A719-4234-8039-2654ED436D2A}.db
Physical payload repair result:0
[       0] Tue Nov 13 11:31:36 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{D8C642B6-A719-4234-8039-2654ED436D2A}] took 1515 milliseconds (1.515 seconds) DTR = 733.993 KBPS (0.71679 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0, value of local var is -1
Calling the custom action code for post-repair for payload {D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0
::START TIMER:: [Post payload :{D8C642B6-A719-4234-8039-2654ED436D2A}]
In PostPayloadReinstallProc
Custom action return code: 0
:: END TIMER :: [Post payload :{D8C642B6-A719-4234-8039-2654ED436D2A}] took 0 milliseconds (0 seconds)
Calling the custom action code for pre-install for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0
::START TIMER:: [Pre payload :{E1C48031-9366-427F-AC04-535CEDAAD995}]
In PrePayloadInstallProc
Adobe Acrobat X Installer - Custom hook: Applications to launch extensionpdf
Custom action return code: 0
:: END TIMER :: [Pre payload :{E1C48031-9366-427F-AC04-535CEDAAD995}] took 3 milliseconds (0.003 seconds)
::START TIMER:: [Payload Operation :{E1C48031-9366-427F-AC04-535CEDAAD995}]
[       3] Tue Nov 13 11:31:36 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: InstallThirdPartyPayloadOperation
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installing third party payload
Running Apple Package : /Volumes/CS6 DesWebPrm/Adobe CS6 Design and Web Premium/payloads/AcrobatXProfessional10.0-mul/AcrobatUpd1011.pkg
[       3] Tue Nov 13 11:31:37 2012 INFO
installer: Package name is Adobe Acrobat X Pro (10.1.1)
installer: Installing at base path /
installer:PHASE:Preparing for installation…
installer:PHASE:Preparing the disk…
installer:PHASE:Preparing Adobe Acrobat X Pro (10.1.1)…
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
[       3] Tue Nov 13 11:31:41 2012 ERROR
DW006: Apple Package failed to install successfully.
[       3] Tue Nov 13 11:31:41 2012 INFO
Third party payload completed. Testing return code: 1
[       0] Tue Nov 13 11:31:41 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{E1C48031-9366-427F-AC04-535CEDAAD995}] took 5254 milliseconds (5.254 seconds) DTR = 6.0906 KBPS (0.00594785 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0
::START TIMER:: [Pre payload :{E1C48031-9366-427F-AC04-535CEDAAD995}]
In PrePayloadInstallProc
Adobe Acrobat X Installer - Custom hook: Applications to launch extensionpdf
Custom action return code: 0
:: END TIMER :: [Pre payload :{E1C48031-9366-427F-AC04-535CEDAAD995}] took 3 milliseconds (0.003 seconds)
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was added. ARP estimated size 6289KB
[       0] Tue Nov 13 11:31:43 2012 INFO
Total components installed: 0
Successfully repaired 2 components:
- Suite Shared Configuration CS6
- CS6 Design and Web Premium
Total components removed: 0
[       0] Tue Nov 13 11:31:43 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Acrobat Professional: Install failed
DW050: - Acrobat X Pro : Install failed
[       0] Tue Nov 13 11:31:43 2012 INFO
Call PostSession Custom Hook

Moving this discussion to the Acrobat Installation and Update Issues forum. Have you been able to run other pkg installers successfully? Acrobat uses a different installer than the rest of the Creative Suite so being able to install the other applications would not be the same.

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Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW065, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
WARNING: DW065: Display requirements not met for {402F6F2E-5683-491C-977D-0CA599A07CAF} CS6 Design and Web Premium 6.0.0.0
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ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
What can I do?
Please sent the solution to me or give me the help desk phone no.
Best Regards
ycwong
[email protected]

Dear,
If you posted your question here, the probability you can get the correct answer will be so small since the issue you encountered can only be found in Hong Kong area. If in the future you meet such a problem, it's better to contact Adobe customer service in your region and they will solve your issue accurately, since it is a common Acrobat installation issue in Hongkong.
If in the error message you find
"ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. ",
hence you need to change your computer system language.
To do this in Win7, please go to your control panel> region and language> administrative> change system locale> and then change it to English (UK).
After that the system will ask you to restart the system, and then you can try to install your Acrobat smoothly. It is the only way to solve the issue.
After Acrobat is installed properly, you can change your system locale back into the previous one.
Hope this information could be helpful.
Yours sincerely,
Budy
Adobe Asia-Pacific Support

CS6 Acrobat install error - Mac OSX 10.8.2

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