CS6 actions batch saving images to a clipping mask issue

Hey all,
Been at this for quite some while now and searched the www thin for suggestion - so really hope someone can help me out here.
Objective:
- Target a folder with xxx .gif patterns (in the same size)
- Setup actions to batch open each image from the folder, copy the pattern image individually over to a .PSD file that have a silhouette of the sleeve.
- Apply the individual pattern to the clipping mask
- Save it out as .png
Issue:
So far ive only had the automate > batch process to save out one .png with the pattern correctly applied to the silhouette.
What I experince is that, if I close down everything and initiate automate > batch process then Photoshop will complain about not being able to locate the clipping mask.
In my action setup I first open my .psd containing my sleeve shape, then open an actual pattern image and then all other steps ending up with saving the .psd with pattern clipping mask to .png.
Just to give a simple idea about my setup take a look here:
http://i.imgur.com/FE8mSEU.png
In this one below, ive closed everything and run the automate > batch process, which gives me the error you can see here:
http://i.imgur.com/7Cvj26D.png
Any suggestions on what I could be doing wrong OR if I am doing anything wrong?

Hi Mack,
Thanks a lot for your throughout response - really appreciate it!
I do acknowledge that im new to batch in Photoshop and could possibly why this is not working for me - although in not quite sure why and what I would need to make as a programmed script - would you by any chance try to give me an idea on what specific step needs to be programmed?
My actions are very few and quite simple, and seemed to fit in very nicely in how ive understood the actions feature would work - in any case of not being precise enough here's my exact steps.
1. I open up Photoshop - No documents or anything are open at current point. I click "Record" in actions
2. I open my sleeve_layer.PSD file (which opens up in a tab) -> File -> Open -> PSD
3. I open one of the pattern .gif files (which opens up in a tab) - which are all located in the same folder with the same size -> File -> Open -> .gif
4. In my pattern tab window (from nr 3) I select all (ctrl-a) -> copy (ctrl-c)
5. I then click over to my sleeve_layer.PSD window tab and paste (ctrl-v) my copied pattern image into a layer above my sleeve layer.
6. I then right-click with my mouse on the pattern.gif layer -> click "Create clipping mask" (the pattern is now only shown within the sleeve layer shape)
7. I save the work done in the .psd to web -> File -> Save for web -> .png
8. I then close my sleeve_layer.PSD - without saving it (since I dont want to have clipping masks for each pattern stacking up from the batch)
9. Recording ends
If I now run the batch all actions are done fine until it reaches the action with the clipping mask - where I get "The command "Create clipping mask" is not currently available" - I can see that when this error appears, im not seeing any open sleeve_layer.PSD tab - so not sure if the psd file is actually getting opened (and this might be the error for the reference error of the clipping mask to appear).
If I try to manually RUN the actions set in the actions panel, I notice though that the sleeve_layer.PSD tab is getting opened.
When running automate -> batch -> I point "source" to my folder of all patterns (only .gif files appear in this folder)
"Destination" folder is set to some other folder.

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I watched Adobe TV Illustrator's tutorial about cropping images with a clipping mask. In the video, the presenter uses the rectangle tool with the clipping mask, and makes a reference that the circle or vector shape could be used, but I cannot figure out how to get the circle.
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Christine,
As Larry said, and as I said in the first post:
For a Clipping Mask, you just create a path, in this case a circle, and place it on top of the image, then select both and Object>Clipping Mask>Make.
You can see the shortcut when you use the dropdown; it is Ctrl+7 for Windows.
At least in the old days, you could also use Alt/Option+O+M+M (easy to remember, Object>Mask>Make).
It is easy to skip/overlook the exact steps.

I have problems with uploading images to my printing company have the images have been manipulated through CS6 i have saved images as jpeg but the printer company tell me they are not j peg, they will not upload images save from a camera are fine

I have problems with uploading images to my internet printing company when the images have been manipulated through CS6 and i have saved images as jpeg the printer company tell me they are not j peg,
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Save/Export them as JPG. Photoshop defaults to PSD, so make sure you select JPG and not just rename the file to .jpg.
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Take your pick.

[CS4] Clipping Mask issue (bug?) - Beachball when I try to select masked group

I have a somewhat complex compound path (1400 points) that I've duplicated several times and clipped. I want to make a second copy of this clipped set of objects. When I try to select the group that contains the clipping mask (with the selection tool or in the layers palette) illustrator chugs for over a minute. Once it's done chugging and I have my group selected I hit copy and paste. It chugs for another minute and then does nothing but deselect my group.
I saved the file down into CS3 format and opened it in CS3. I have no trouble with copy, paste, select, scale, or anything when I'm in CS3 - no slowdown at all. I saved the file in CS3 and opened the CS3 format file in CS4 and I still have the beachball/chug problem.
I'd like to note that the trouble begins only when I apply the clipping mask. I can select all those objects and copy/paste/rotate/scale/whatever until I apply a mask and then I can't do anything to them. The clipping mask itself is rather simple - only 26 points.
I'm on a G5 with 8gigs of RAM and over 30gigs of available space in my scratch disc. Any advice or any other users who've had this problem?

No that is not true and you know CS 3 does not come close to CS4 in performance and if I were you I would download the trial, although I have feeling you do not have the resources to to actually run the program and that has you quite miffed,
Perhaps the next release will finally release you, so long!
Tracy I found that there s a setting that is on by default in CS 4 that would make things go a bit slow and always has if selected by the user.
Clearly a mistake I would think but for some reason the default settings for the raster effects is 300 ppi as opposed to 72 ppi which really many times will eat up the memory no matter how much you have, and Illustrator can only use a limited amount of RAM something like 2GB, so that the amount of RAM is not the issue and the scratch could be as wide open as possible but it still will choke.
It may not have the resource to as in your case make a review. So I would try setting the document raster image effects setting to 72 ppi and then when outputting it change it to 300ppi or tell the printer to do so.
Hans I am sure you will now be relieved to find out that CS4 is behaving as it should with the right setting.
Enjoy the trial it is free. You are going to love CS 4.
I am mistaken Tracy and Hans CS 3 also has the default setting at 300 ppi I should have checked first.
Yes Hans this might be an issue that is a strike against CS4 on large complex projects
I am certain it was good idea to change the clipping path behavior. The question is how big or complex does the file have to be before this happens.
Hans you should still try the trial and see for yourself. Of course if you don't have the resources it might be difficult to load the trial.
I would still try changing the setting to 722 ppi and changing it for output after the work has been completed.
Yes I think you found and important bug.

Illustrator - Pattern Swatch / Clipping mask issue

I'm currently working in Illustrator CS6. I'm creating pattern swatches and have successfully created 20 - but 4 are giving me the following issue.
When I drag the perfect swatch tile into swatches it appears as so instead of the perfect tile:
"New pattern swatch 3" has a white space on the right. Which sometimes when I create the swatch takes up half of the 'swatch.'
When I go to create a shape and apply the pattern, I am left with an empty box.
When I double click to adjust the pattern I get this dialog box:
When I go to adjust the bounding box, to see where my pattern is - this crazy mess happens:
Further investigation and deleting items to see whats happening:
Bits of my pattern appear, but not sure why the other bars are there.
I'm having this issue with four very different patterns. But I have also succesfully created more complicated ones. Not sure why this is happening.
Any help is greatly appreciated!

Hey everyone,
I am in the same version, same file. I have also tried starting from scratch in another file just to make sure. Same issue.
I have templates of what i want my patterns to be, so I have tried to make the patterns both ways. Starting from my original art - expanding all shapes and making them so they will tile perfectly.
1. with clipping mask. 2. released mask, and expanded shape. 3. perfect tile.
from scratch, made to tile perfectly.
Same issue for both:
To make sure it wasn't only this one I tried a different pattern that was giving me the same error before hand.
I tried with original art which didn't work, so I quickly recreated with squares. Same tile, one time it was empty producing same issue as above. And second time it did this:
1. What tile is supposed to look like 2. Tile applied to shape - but the pattern swatch icon is empty?
Maybe this is a program bug?

Clipping Mask issues

I'm trying to create a clipping mask with a few things i made in autocad and brought into illustrator (copy/pasted or done as an eps, same results).
the bottom layer is a pattern i created, again, in autocad and live paint bucketed to give it color.
the top layer is a shape i created in autocad. and my shape, it's really just a bunch of lines.
ctrl+7, and it all just disappears. i know it's not the bottom layer, i've already clip masked with that pattern with numbers.
the only thing i can think of is that illustrator isn't as precise as autocad and the place where two lines come together to make a point, well they actually don't in illustrator.
any tips/tricks i should know to solve my issue? i can send the .ai file to whoever if they think they have the magic touch.

Adam,
Who can clip with a bunch of lines, even after grouping them?
What happens if you join the lines into a closed shape and Ctrl+7?

Clipping mask issue.. simple one but I can't see it.

I want to fill the pattern into the shield.
Tried everything on this, it's so simple that I can not even see it.
Maybe it's the double lines on outline view?
Please help. Multi million dollar idea going to waste.

Kanokane,
I tried to just give a detailed list of things to do, with no explanation.
Fundamentally, you use a single path (which may be a Compound Path) as the Clipping Path of the Clipping Mask, and you select both that and whatever you have beneath it that you wish to clip.
When you apply the Clipping Mask, everything covered by the Clipping Path remains visible, and everything else becomes invisible; and the Clipping Path also becomes invisible, losing its Stroke and/or Fill (Fill in this case).
So when your shield is a rather thin Compound Path formed by the outer and the inner path, only the parts between those become visible, instead of filling the space inside.
1) is meant to keep the visible black outline formed by the Compound Path on top of everything else, and to bring a copy of either the outer or the inner path down beneath it; this is to serve as the Clipping Path; Alt/OptionClicking is to select the whole path, not just an Anchor Point or a segment.
2) is meant to bring the pattern down beneath the Clipping Path.
3) is meant to preserve the visible black outline formed by the Compound Path (by locking it) and to select the Clipping Path and the pattern (when the Compound Path is locked, you can just ClickDrag over everything and avoid selecting it), then apply the Clipping Mask.
4) is meant to have everything as a Group (consisting of the Compound Path and the Clipping Mask).
Whether you use the inner or outer path as the Clipping Path matters little; in the former case only the space inside the black rim is visible, in the latter case, the outermost part of it is hidden be the rim.

Actions, batch saving down

Hi,
I am working on an action to save down from CS4 to CS3,
When I first made the action to save as an EPS, I choose File, save as, picked EPS, and chose CS3 as the version. but when I play it back it won't save as CS3, but as CS4.
How can I get the action to use CS3 as the version type.
I'm going to be running this as a batch on 5000 files.
Any help would be great.
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Karleen

Hi,
I am working on an action to save down from CS4 to CS3,
When I first made the action to save as an EPS, I choose File, save as, picked EPS, and chose CS3 as the version. but when I play it back it won't save as CS3, but as CS4.
How can I get the action to use CS3 as the version type.
I'm going to be running this as a batch on 5000 files.
Any help would be great.
Thanks,
Karleen

Live effects such as Drop shadow and blurs convert to flatten images with giant clipping masks preventing edits?

Without reason and at great costs, live effects convert to unusable web style graphics. This is not photoshop. Is adobe moving to kill Illustrator in favor of PhotoShop style web graphics? Suddenly every time I open a template the drop shadow or Gaussian blur has been converted to transparent overlay with a giant opacity mask applied. In trying to repair the damage by releasing the opacity mask the whole graphic jumps to a black square? Not all of the effects do this, just newer templates. I first thought because a fellow artist creates her graphics in RGB work space that this was the cause. It is not. Now randomly this happens. What am I doing wrong that causes this.

No they are ones my company creates for products we carry. We print on the items. I need to center logos on the items and not the items and the shadow. I also need to update the items as time goes by. It used to be as simple as open the file and make the needed changes. Now I have to start from scratch on the items that self convert. Any time a computer file self converts to a different type of file you have a problem. Only certain templates have morphed like this. I'm sure it's something I'm not catching.

Clipping mask issue

I have a series of circles that I wish to clip with a shape on the layer above. All of the circles and joined lines are all joined paths, and can be clipped using a simple square shape. But when the shape becomes more complex they won't clip, and the layers dissappear. When checked the complex shape is also a good joined path and filled shape. See images below: A Square works, but not the next shape. The next shape produces no clipping and basically deletes the contents of both layers. Why?

The second is a compound path… much more complex. Have you tried a transparency mask? I don't know if you run into similar problems.
Another question: Could the circle pattern be designed as an effect, instead of actuall lines? I wonder if this would simplify the file and allow the compound mask to work?
Perhaps you are doing this already, but if you assign a "Transform" effect to one circle, you can create the pattern you have. Then it can be changed easily.

Clipping masks from AI jumping all over the place in AE

I have a project I've been working on for a while, and have encountered an extremely annoying bug that only seems to have appeared since the latest update...
Basically, I have a bunch of layers from Illustrator which have clipping masks within them. When I bring these into After Effects and add any kind of movement (camera, masks etc), the images inside the clipping masks jump around all over the place. Not the masks themselves, or the layers - just the images inside them.
This has only started happening since the latest update to CC 2014 - it's something I've done a million times before and it's always been fine.
Really hoping someone can shed some light on this, as I don't have much hair left to pull out...
Thanks

one update - we had a look back at some of the previous projects we've produced using this technique, and it's still apparent there (so in CC & CC2014 projects) - it just seems to be much worse in this particular project.

Shortcuts for Batch and Image Processor in Bridge CS6

I use Batch and Image Processor all the time, and I'd like to use a shortcut.
Can you tell me if there is a shortcut or how I can program one?
I set up shortcuts for those two commands in Photoshop, but they don't work in Bridge.
I remember from the time I started with Photoshop and had Deke McClelland's book with his set of shortcuts. There was a shortcut that worked with image processor, but it was just a set you did install and no explanation. When I moved to a different computer and a newer version of Photoshop, these keys got lost.
Is there any way to automate Batch and Image Processor?

There is no way to economically batch process in Bridge without having to go thorough sub-menus.
I'm sorry you can't get it to work, but on my system it works flawless.
Testing a bit more it seems you don't need to use a unique shortcut at all. I also tried to use the shortcut for Batch I created in PS itself to get the Batch window to front for running actions on open files. For me that is [control + Cmd + B] but feel free to find an other one.
When I discovered you don't need the unique shortcut at all I used the same shortcut for Bridge CC. . Also created [Control + Cmd + i] for the Image processor.
Both started without problems.
To extend I also created both same shortcuts for Bridge CS6. This also was working correctly, off course, having only PS CC open using the shortcut in Bridge CS6 it auto started PS CS6.
So can you specify a bit more about what OS you are using on what computer (I have OSX 10.8.4 on a MacPro 2012)
Some screenshots to show the shortcuts in System prefs and how the show in the Bridge Submenus:

Photoshop CS6 Action Player Bug Make Adjustment Layer Applied to all to be Clipped

On Oct. 11, 2010 I received the following from Adobe Support
Hi John,
This is to inform you that we have been able to reproduce the same {Photoshop Actions} behavior at our end.
So we have logged this issue with the Product Team and Engineering Team as Bug # 2737069. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/.
You may also log this issue directly with our product teams, through the following Feature Request/Bug Form: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&samcap=EWQQL&promoid=EWQQL
I am closing case # 181675168, if you have any new information, please contact Adobe Technical Support referencing the case number so that we may re-open the support incident.
Thank you for choosing Adobe.
Thanks and Regards,
Rajdeep Kaur
Technical Support Consultant (Tier 2)
ADOBE Systems
I reopened the case for there was no fix Adobe contacted me and told me it would be fixed is some future release of Photoshop and once again case # 181675168 was closed over my objection.
I was vocal about Adobe poor excuse for support in forums. I then was contacted by Jeff Tranberry of Adobe he was asked to contact me by John Nack to see if he could change me. We exchanged some e-mails ending with Jeff writing unfortunately, you issues has been deemed low impact and has been deferred.
May 7, 2012 I called Adobe to find out if this bug was fixed in Photoshop for I did not want to buy CS6 if the Bug was not fixed. After about an hour on the phone talking to many Adobe employees including Adobe Support referenced case # 181675168 log as Bug # 2737069. I was told the bug was not in CS6. So I ordered CS6. FedX dropped off Today I installed it only to find the bug introduced is CS4 reported in CS5 is still in CS6.
Adobe when will you fix this bug # 2737069????

Case History
Case #0181636711 Assigned Bug # 2679265
Updated
Thursday, September 30, 2010 10:50:22 AM PDT
Opened
Thursday, June 10, 2010 8:21:19 PM PDT
Status
Withdrawn
Product
Photoshop CS5
Support contract
Adobe Support Program
Subject
CS5 Action Feature Bug
NOTES & RESPONSES
Notes from Customer
Thursday, June 10, 2010 8:21:19 PM PDT
CS5 has a bug recording and playing Actions that add Adjustments layers. Old actions recorded before CS5 and actions recorded with CS5 may or may not Play/Work correctly.
Before there was an Adjustment Panel all Adjustment Layers were added applied to all layers and you needed to clip them after the were added if you wanted it clipped. The new adjustment panel made it possible to add a adjustment layer clipped to the current layer. However a clipping parameter is not recorded by the action recorder just the type and setting are recorded.
When a make adjustment layer step is play it is either clipped or not depending on the state of the adjustment panel's clipping icon. If it not in the same state as it was when the action was recorded it will be add incorrectly. It would also be impossible to create an action that added some adjust layer clipped and others that are not.
I feel the is a serious bug which needs to be addressed. I believe the solution is simple and even old actions will also work.
Two patches are needed.
One in the Action recorder. If the step being recorded is make adjustment layer and the adjustment panel icon state is clip to layer this needs to be recorded in the action step record. If the layer is to be applied nothing extra needs to be recorded in the step record just leave it as is like actions prior to the adjustment panel.
The second patch in the Action Player. If the step that is about to execute is a make adjustment layer. The Player needs to save away the state of the adjustment panel icon. Then check the adjustment step record to see if it is to be clipped. If so set the adjustment panel icon to the clipping state else set it to the all layers state. Then do/call the add adjustment layer function/routine on return restore the adjustment panels icon from the saved state. Proceed to the next step.
I have been trying to report the bug for days. Please at least acknowledge you received my bug report.
Thanks
JJ
Browser: Other
Operating System: Windows XP
Has it ever worked? If so, what's changed? (provide comments in description field): Not Applicable
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: Not Applicable
Auto responsce from Abobe will close case unless we here from you
Notes to Customer
Friday, June 11, 2010 5:04:44 PM PDT
Hi John,
Thank you for contacting Adobe Technical Support. My name is Saurabh. This is in regards to your concern posted on Adobe web support portal
regarding an issue with Adobe Photoshop CS5.
I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
I would like to inform you that we are still researching on this issue. Once we find some new information, we will get back to you.
I apologize fore the inconvenience caused.
We are always happy to assist you however, in future if you face any problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
User to User Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
PLEASE NOTE:We will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
Regards,
Saurabh Jain
Adobe Technical Support
Notes from Customer
Friday, June 11, 2010 6:01:35 PM PDT
I consulted your knowledge base and I called customer support. This bug has not been listed. Custom support had me fill out a bug report at https://www.adobe.com/cfusion/mmform/index.cfm? name=wishform which I did but that was not even acknowledged. I demonstrated the bug to customer support by sharing my screen.
As for you forums for some reason the forum web site states my Adobe ID is disabled so I can not append or start a thread there id screen name jjmack. I created a new Adobe ID yesterday [email protected] that to seems to be disabled or I can not come up with any screen name the is availably I have tried many. Every simple or outlandish name I have entered generates the same message screen name not available. I'm at my wits end I've been using Photoshop since Photoshop version 3. Over the years it seems to get harder and harder to communicate with Adobe....
Notes to Customer
Saturday, June 12, 2010 1:58:07 PM PDT
Dear John,
Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
As this issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support. Have a nice day.
Regards,
Saurabh Jain
Adobe Technical Support
Notes from Customer
Tuesday, June 15, 2010 12:03:49 PM PDT
simpler then I first thought. Upon more investigation this is what I see.
I skipped CS4 and when I installed CS5 I discovered a nasty bug had been introduced is Photoshop's Action facility most likely in CS4.
Action that add adjustment Layers clipped to the current layer that step is recorded Make adjustment layer with Clip.
Action that add adjustment Layers not clipped Step records as Make adjustment layer.
When a step Make adjustment layer with Clip is played back that is what Photoshop does.
When a step Make adjustment layer is played back what Photoshop does is look at the adjustment panel clipping icon state and and if it is clip to current layer Photoshop does clip the adjustment layer to the current when is should be applied to all.
Many of the actions I have created add adjustment layer applied to all then later clip them to the current layer. These actions generate an error message if the Adjustment panel clipping icon is set to clip. Because the layer get added clipped clipping it is not available. The strange thing is the layer is clipped the way I wanted it to be. But actions I recorded where I want the adjustment to apply to all are clipped and the is no error message just wrong results.
Notes from Customer
Thursday, June 17, 2010 1:00:02 PM PDT
I was told 24 hours to fix my ID. I kept myself logon this machine.now I can not even logon.
Notes from Customer
Friday, June 18, 2010 1:31:42 PM PDT
My user ID is now operational again after I requested an password e-mail so I could reset my password. When I received the e-mail I was able to set my accounts password and once again participate in Adobe's forums.
The is still no change in the status of my bug report. I would like to be able to play actions and know the will work the way there were recorded.
Notes from Customer
Saturday, June 19, 2010 6:56:24 AM PDT
Create a one step action that add an adjustment layer that applies to all layers.
Play that action with the icon in the adjustment panel is set to apply to all layers. Change the status of that icon to clip to layer and play the action again.
You will find the first adjustment layer was added correctly apply to all layers like it was recorded the second adjustment was added clipped to layer when it should be applied to all...
Notes to Customer
Thursday, July 1, 2010 9:53:35 AM PDT
Dear John,
Thank you for contacting Adobe Technical Support. My name is sauarbh. This is in regards to your concern posted on Adobe web support portal regarding an issue with Adobe Photoshop CS5.
I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
As your issue demands a real time interaction, so we are arranging a call back for you.
Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
1. Your Preferred Day to attend the call
2. Your Preferred Time to attend the call
3. Your Time Zone
4 Your Phone Number
The callback team works from 10 AM to 7 PM PST.
Kindly revert to us with the above stated information so that our call back team can contact you within 24-48 working hours.
Please note :- Our Call Back team works Monday through Friday.
The callback team works from 10 AM to 7 PM PST.
Regards,
Sauarbh Jain
Adobe Technical Support
Notes from Customer
Thursday, July 1, 2010 10:10:44 AM PDT
Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
1. Your Preferred Day to attend the call
Mon through Friday
2. Your Preferred Time to attend the call
1 PM to 10 PM any time
3. Your Time Zone
Eastern USA Time
4 Your Phone Number
845-xxx-xxxx
Notes from Customer
Friday, July 2, 2010 8:43:30 PM PDT
July 2 Adobe support called me once again they share my display and I demonstrated the bug for a second time. This time the stated they were recording my demo. After I demonstrated the bug they put me on hold for a while. Upon returning they informed me that there was still no circumvention or fix for this problem. They wanted to know if I was at the latest software level they were still sharing my display so I did a Photoshop Help About Photoshop to show I had the latest update Photoshop version 12.0.1. Told me they were not capable of handling this problem and would have to refer this to senior technical support that they would determine if it was a bug. What a joke Adobe junior technical support can not even recognize a bug when it has been demonstrated to them on two occasions now and also received several case update from me. Adobe you need better support personal.
Notes to Customer
Thursday, August 5, 2010 2:39:56 PM PDT
Hi John ,
Thank you for getting back to us.
I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
I would like to inform you that your issue has been logged as bug so the workaround is obviously to make sure the clip to layer is not enabled prior to running any of these actions.Also my Product Team and Engineering Team are working on this issue you can use the work around as mentioned above.
This should resolve your issue. If it does, please let us know, however in case it does not; please revert with any new information that you might want to add which will help us in resolving your issue.
You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
PLEASE NOTE: we will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
Regards,
Adobe Technical Support
Notes from Customer
Sunday, August 8, 2010 9:26:50 PM PDT
Any work around does not solve my problem. Thousands have downloaded my actions. There is no way that I can contact them to make the aware of any work around. I can code around this bug but again I have no way to get the update to those that have downloaded my actions for they are free. All that is logged is the number of downloads. No registration is required so there is no way to contact the users that downloaded my actions. The problem will only be resolved when adobe updates Photoshop and fixes the problem.
Notes to Customer
Wednesday, August 11, 2010 1:58:23 PM PDT
Hi John ,
Thank you for getting back to us.
I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
Regards,
Adobe Technical Support
Notes from Customer
Thursday, August 12, 2010 9:13:56 PM PDT
This case should not be closed till there is a fix for this bug. How can Adobe Support close a bug report when Adobe acknowledges its a bug where Adobe Support does not provide a fix. Blowing smoke with statements like "if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site". Photoshop CS3 work correctly Adobe broke the Action Player in CS4 and its still broken is CS5. "if a fix is possible!"!!! Are you joking? What kind of support is that? Do you get a bonus for closing bug reports without fixing the bug? Does it make you look good inside Adobe. I can tell you from the outside there is a foul stench emulation from Adobe Technical Support.
Notes to Customer
Monday, August 16, 2010 2:30:22 PM PDT
Dear John ,
Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
This issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support. Have a nice day.
Regards,
Adobe Technical Support
Notes to Customer
Thursday, August 26, 2010 4:25:48 PM PDT
Dear John ,
Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
I would suggest you to please go to through the KB document to move actions from Photoshop CS4 to CS5 given below :
http://kb2.adobe.com/cps/860/cpsid_86020.html
Please make sure about the loaction of actions which you created or saved in Photoshop CS4, go to that location and make sure you have all the actions there.
Did it ever work in Photoshop CS5?
Try to make a copy of the action that he is trying to run, remove the 'Hide' command and re-record hide in PS CS5, put it into the action, and see if that works.
Or try making a short action along with Hide command . If this works, then something might have got changed between the version.
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support. Have a nice day.
Regards,
Adobe Technical Support
Notes from Customer
Friday, August 27, 2010 8:15:11 PM PDT
This is the reply I received from adobe support you. I want this case open till it is resolved. Your trying everything to close it unresolved. Now your giving me instructions on how to migrate from CS4 which I don't have??? Please fix bug #{2679265}.
++++++++++From Adobe support+++++++++
I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
+++++++++++++++++++++++++++++++++
Notes to Customer
Monday, August 30, 2010 5:14:11 PM PDT
Hi John ,
Thank you for replying back.
I would like to inform you that that we are working in techinical support department and fixing any issues or Bug with the product is done by the developers team. As they are already working on it and we don't have any update as how much time that gonna take. If you want we can have the case as open and as soon as there is any fix for the same, you will be getting the update on Adobe website.
I hope this will address your concern.
You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
Regards,
Adobe Technical Support
Notes from Customer
Tuesday, August 31, 2010 7:51:16 PM PDT
Yes leave it open
Notes from Customer
Monday, September 6, 2010 5:57:14 AM PDT
Thank You
Adobe Support Call me and told me it would be fixed in the next release of Photoshop and asked me if they could close the case. I replyed IMO that is not the proper thing to do do what you want...
========================================================================================== ========================
As you can see Adobe marked the case
Status
Withdrawn
by Adobe over my objection.

Action batch export issue with image trace

So, currently I'm working on batch processing jpeg sequences using illustrator's image trace and distortion effects. I have batch exported the image traces of the sequences via Adobe bridge. Now I'm trying to create an action which opens the .ai files containing those image traces, apply a graphic style to the trace, and export a png from that. I'm banging my head against the wall trying to get this to work right now. If I do the steps (step by step... not using a recorded action) I want on a single file, it works great, but the moment I batch export using the action I've created, it puts the original .png image that the image trace was linked to, on top of the image. The result is a bunch of .png exports that look exactly like my original image sequence. If I add a "save" function to the action and open the resulting .ai files, I can see that the image trace vectors are in the file. The "linked png" however visible on the layer above those vectors. Anyone have any idea what I'm doing wrong? How do I get rid of that pesky linked image.
Also, for anyone who might be thinking that it has something to do with expanding the image trace before applying effects, this issue I'm running into, I've determined, is happening higher up in the hierarchy of the actions... If I simply make an action to open the image trace illustrator file and save it back out, the same issue occurs... placing the .png "linked file" on top of the vector image.
While I'm at it, I might as well ask if anyone knows how to change the illustrator default image trace preset.... Without being able to change it, or much less specify in the action sequence that I'd like to use a user created image trace preset rather than the default setting, it's greatly overcomplicating my workflow. Makes what could easily be one-step batch processing into two. Seems pretty silly if you ask me.
Please, if you guys have any insights on this, let me know. It's super frustrating... By the way, if you're wondering what type of effect I'm going for, the idea (as well as some explanation into their own process) starts at 12:44 of this video (http://vimeo.com/77427470).
THANKS!

Just wanted to let you guys know, for anyone who might be having my same issue... My home computer, even after a fresh install of Illustrator, was still placing the linked jpeg over the traced vector shapes when batch exporting... I did however find a workaround. Rather than using Bridge CS6 for the batch image tracing, I used Bridge CS5 to trace in Illustrator CS5. Then, I used Illustrator CS6 to batch export an action that imported and applied an effect to those image traced sequences. When you do this, it forces you to expand the tracing on import (because of the difference in Illustrator versions I'm assuming). This way, when you batch run the action, it's already working with expanded vector shapes. Not sure why this works, but it does.
Also, I was having some issues getting Illustrator to apply the graphic style when batch exporting. I got it to work by copying an object with that particular graphic style to the clipboard, then adding in the action I was running a "paste" command, followed by a "clear" command. I can only assume that Illustrator was having issues loading custom graphics styles while batch exporting. The paste/delete technique is annoying, but gets it done.
Anyways. Just wanted to check in on this one. I'm happy I was able to muscle my way through it all.

CS6 actions batch saving images to a clipping mask issue

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