CS6 Activation error -- HELP!

I purchased CS 6 a month ago. Today the Acrobat Pro X stopped working. It says activation error. I followed the directions, went to Adobe website, entered the one code provided with my CS6, and it says it is already activated and can't be activated again.
Ok, so I'm between a rock and a hard place.
What to do? The wait time on the telephone is between 1-2 HOURS, the chat is unavailable, and there is nothing in the Forum that is helpful.
What do I do?
Thank you,
Joyce

It happened again. This is the fifth time.
Windows 7
CS6
every few months it loses the ability to print anything to pdf, says the system is not activated. I have uninstalled and reinstalled, and followed all the (partial) instructions provided on the Support website, all to no avail.
Four days ago I spent an hour and a half on the phone with Adobe support and he assured me it was fixed.
Today it will not print to pdf, says now that the printer is not properly defined on my system. None of the CX6 components will print to pdf, and the pdf "printer" itself is not define.
I have been on hold for more than an hour. I don't know whether to give up and try another line (and lose my place in line if this is still alive), or just reinstall AGAIN!
The last time this happened (April 10) I was about to go to England. So I uninstalled and reinstalled and left it as a free trial for 30 days. I worked just great as a free trial. Only now that I have refreshed the activation it is blocking me from completing my work AGAIN, and right before the weekend. Grrrrrrrrrrrr.
If you have any suggestions, I am more than heppy to hear them.
Best wishes,
Joyce

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