CS6 Adjustment layer adding or subtracting area

In CS6 The Clone Stamp tool no longer works to expand the size of an adjustment layer. How do we do it now? Thanks

You’ll get a laugh out of this. I went back to the original image in RAW and the area of the tree to the left of the church was originally very dark on top, but lower down it was significantly lighter. Just the reverse of what you’d think it should be. I kept trying to add it to the area of the adjustment layer and it already was added. The effect of trying to lighten it was not possible because it was too dark without it being a separate layer. Sometimes you just have to go back to the original. Oh Well.
Ta

Similar Messages

  • PPro cs6 adjustment layer color tint

    I've been working on a project that uses an adjustment layer to apply some secondary color corrections using PPro's Three Way Color Corrector effect. I used just two -- one for a particular shade of red-orange (it's a plastic mixing bowl), and one for a narrow range of blues used in some product packaging (they were fluorescing under the fluorescent lights in a class room). Both of these corrections are narrow (small range of hues and saturations, and a somewhat larger range of luninance values), and the action is simply to lower the saturation to get these specific colors down to broadcast safe levels (as seen on PPro's vectorscope). Since these colors show up quite often in the video footage, and are quite isolated from all the other colors in the scene, I applied them to the whole video using an adjustment layer. Which is one of the intended uses of adjustment layers, yes? And it works beautifully, as expected.
    So far so good. I look at this on my monitor, and it looks fine. I take my laptop to a plasma HDTV and look at it there, and it's spot on.
    Then I used dynamic link to send the project to Encore for DVD output. I worked on menus for a while, and didn't pay much attention to the footage since I had (more or less) edit lock. When I sat down to actually watch one of the more or less complete DVDs, I noticed that the color wasn't right. It was darker and greener than I remembered (this on that same plasma screen HDTV). So I dragged the laptop back, and sure enough, it's darker and greener now.
    To shorten the story, turns out the adjustment layer was the cause. I could turn it on and off using the little eyeball thingie on the timeline, and the adjustment layer is now effecting the entire image and not just the narrow range of reds and blues that are in the secondary color corrections. So I saved the two secondary color corrections as a preset and deleted the adjustment layer. Then I created a new adjustment layer and applied that preset. Boom, problem gone. No more green tint. The same secondary colors as before are under control. What's up with that?
    Now, I can't reproduce it (or I'd attach some images for y'all to look at). But I saw it go by. And I've seen a couple of references to something similar to this in searching the 'net for more information. But only a couple.
    So... Anyone seen anything like that? Or am I just halucinating again? If you've seen it or heard about it, what was the cause? And did it have anything to do with Encore?
    Win7 fully patched
    Production Premium cs6 fully patched
    Project using PPro, AE, Audition, Photoshop, and Encore, mostly by dynamic linking.
    Bruce Watson

    There is a very common misstatement and misunderstanding of how adjustment layers work, which I'll repeat here: "Applying an effect to an adjustment layer applies the effect to all layers under the adjustment layer."
    That's wrong in a subtle but important way.
    What actually happens is that applying an effect to an adjustment layer applies the effect to the composited result from all of the layers under the adjustment layer.
    This is an important distinction, because it puts the adjustment at a different place in the order of operations in the rendering pipeline.
    Anyway, that's a long and perhaps overly theoretical way of saying that, yes, you may see some difference between applying an effect directly to a bunch of clips compared with applying the effect to an adjustment layer over that same bunch of clips.

  • Photoshop CS6 adjustment layer interface (vs. CS3)

    Hi
    In CS3, my workhorse editor until recently, when I double clicked an adjustment layer it opened up the initial settings window. There I was able to tab browse through the variables, make whatever adjustments I wanted, hit enter, and live happily ever after. I haven't been able to figure out how do do this in CS6, which has the 'properties' panel for making changes to adjustment layer settings.
    The question: Can CS6 be set to behave like CS3 in this respect?

    This script can help you to edit any agjustment layer is old classic style. Assign e.g. Crtl-A to call it and enjoy.
    app.displayDialogs = DialogModes.NO;
    main();
    app.displayDialogs = DialogModes.NO;
    function main()
        try    {
            var type;
            switch (app.activeDocument.activeLayer.kind)
                case LayerKind.BLACKANDWHITE     : type = charIDToTypeID("BanW"); break;
                case LayerKind.BRIGHTNESSCONTRAST: type = charIDToTypeID("BrgC"); break;
                case LayerKind.CHANNELMIXER      : type = charIDToTypeID("ChnM"); break;
                case LayerKind.COLORBALANCE      : type = charIDToTypeID("ClrB"); break;
                case LayerKind.CURVES            : type = charIDToTypeID("Crvs"); break;
                case LayerKind.HUESATURATION     : type = charIDToTypeID("HStr"); break;
                case LayerKind.LEVELS            : type = charIDToTypeID("Lvls"); break;
                case LayerKind.POSTERIZE         : type = charIDToTypeID("Pstr"); break;
                case LayerKind.SELECTIVECOLOR    : type = charIDToTypeID("SlcC"); break;
                case LayerKind.THRESHOLD         : type = charIDToTypeID("Thrs"); break;
                case LayerKind.VIBRANCE          : type = stringIDToTypeID("vibrance");    break;
                case LayerKind.PHOTOFILTER       : type = stringIDToTypeID("photoFilter"); break;
                //case LayerKind.EXPOSURE          : type = stringIDToTypeID("gammaCorrection"); break;
                //case LayerKind.GRADIENTFILL      :
                //case LayerKind.SOLIDFILL         :
                //case LayerKind.GRADIENTMAP       : type = charIDToTypeID("GrMp"); break;
                //case LayerKind.PATTERNFILL       :
                default:
                    return;
            var desc1 = new ActionDescriptor();
            var ref = new ActionReference();
            ref.putEnumerated( charIDToTypeID( "AdjL" ), charIDToTypeID( "Ordn" ), charIDToTypeID( "Trgt" ) );
            desc1.putReference( charIDToTypeID( "null" ), ref );
            var desc2 = new ActionDescriptor();
            desc1.putObject( charIDToTypeID( "T   " ), type, desc2 );
            executeAction( charIDToTypeID( "setd" ), desc1, DialogModes.ALL );
            ref = null;
            desc1 = null;
            desc2 = null;
        catch (e)
            if (e.number != 8007) alert("Line: " + e.line + "\n\n" + e, "Bug!");
    There is also a script that can add a new any adjustment layer in "classic style" without any "properties panel". This new layer can be cancelled in classic style by pressing Esc (or Cancel button).

  • How to fix numeric entry box in Curves adjustment layer?

    In the Curves adjustment layer Properties box there are numeric entry boxes for changing input and output values.  The first few times I experimented with changing the output values of a selected point in the R, G, & B channels, all went well.  Now, although I believe I am using the same method, I can only access the input value box.  The moment I click on the output value box both boxes black out and no entry is possible.  I'm using the Windows version of Photoshop CC, so Tab doesn't work to get from the input to the output box.  I have tried resetting the Preferences for Photoshop and that seemed to work once, briefly, but now that makes no difference.
    I have fixed the problem with Adobe Customer Support Chat.  The solution was to delete the Adobe Photoshop CC Settings folder.  With Photoshop closed, open the Start menu and type %AppData% in the search bar (Windows 7); this takes you to the Roaming folder where you then navigate to the Adobe folder and the Adobe Photoshop CC folder.  We removed the Adobe Phototshop CC Settings folder by dragging it to the desktop.  Once it was established that this fixed the problem, the folder was deleted from the desktop.
    Message was edited by: C55279 
    Problem solved

    I've noticed that a few times on windows 8 32 bit, photoshop cs6 32 bit with 4gb of ram, a nVidia 8400 gs graphics card and open gl seems to work fine.
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    One way to get back the dropdown is to click on the Curves Display Options in the flyout menu and then just click OK in the dialog.
    Added: It doesn't seem to happen if the crop tool is set to Classic Mode.
    Message was edited by: R_Kelly

  • Huge Bugs with Many Legs Still Living in Premiere Pro - (Border from Sharpening & Flickering from Adjustment Layer)

    I haven't edited video in awhile.  While working on a new project I've run into a bunch of what I suppose are well known issues in Premiere Pro CC 2014.  It seems Adobe has know about these issues for some time, but that for some reason, nothing is being done about them.  Here is my most recent experience with editing a video using PP:
    1. Found that color correction tools in Premiere Pro for setting White Balance Suck for folks who don't edit video 8 hours a day.
    Searched on web to find solution find that Adobe has no fix but random humans have found hack solution: White Balance in Premiere Pro CC on Vimeo
    The dude shows you how to use the Cyroce Color Neutralizer plugin from After Effects - but sure enough the current version of the plugin that ships with AE CC 2014 doesn't work with premiere any more so you have to download the old version from dude's website here:  http://www.sternfx.com/tutorials/136
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    2. Found out that adding an Adjustment layer can cause flickering in footage.
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    Thanks for this post. It would be cool (since Adobe doesn't seem to use their products) if there were more posts like this that I could read before I upgrade. I'm having the flickering w adjustment layer problem you mentioned in #2 - and this post is over month old! Aghh

  • Levels adjustment layer in a 16 bits/channel image

    Since adobe removed the way i had been adding adjustment layers to 16 bits/channel images from pse 10, i had to try and find another easy way.
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    5. Choose the Smart Brush Tool, Nature and click on Cloud Contrast (levels adjustment layer added)
    6. It's very important that you switch to another tool before doing anything else or elements is prone to crash.
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    8. Reset the Levels adjustment layer by clicking on the Reset to adjustment defaults button on the bottom of the adjustments panel.
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    (i the screenshot i actually duplicated the background layer twice and renamed the Cloud Contrast 1 to Levels 1)
    You can use this same method to get other kinds of adjustment layers, just try some of the different options in the smart brush menu.

      Thanks for the tip R_Kelly. I still think it’s easier to use the sliders in camera raw e.g. exposure, fill light recovery etc.
    However a levels adjustment could be useful for a badly exposed image where you want to drag in the extreme white and black points of the histogram.
    I wonder how many other Elements hidden secrets are available!
     

  • Animate transform of sequence and adjustment layer

    New to AE - trying to use it to rescue some time lapse footage taken in very dusty conditions. Lots of sensor dust
    So far
    Exported sequence as tiff's from LR
    Imported as tiff sequence in AE
    Created "New comp from selection"
    Set the comp to 1080p24
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    Added an adjustment layer
    Added small ellipse masks over each dust spot to the adjustment layer
    Feathered all masks to about 10px
    Applied the dust and scratches filter to the adjustment layer and set to radius 30
    This looks very nice. It's worked for all 6 sequences so far.
    What I want to do now is a false pan or zoom by using different parts of the image - after all - the tiff sequence is far larger than 1080p.
    I tried creating a new comp - embedding the original comp as a layer and then keyframed the position and scale of the layer. This gives me the effect I want and holds the footage and adjustment layer transform in sync - but - I'm seeing poorer quality as I scale closer.
    I suspect that if I applied the scaling to the original footage layer in the original comp I'd not see this degredation (in other words - instead of scaling the outer comp from 100% to 130% I reckon that I should scale the footage layer itself in the inner comp from 46% up to 80% or so). This would also be more flexible as I could move across an image with position transform rather than just scaling.
    But I just can't quite see how to also scale and position the adjustment layer in sync so that the masked ellipses stay over the dust spots over time.
    I'd thought I could simply manually apply the same transform to both layers - but the footage layer starts at 46% scale - the adjustment at 100% (looks like it'd work for position tho).
    Would be glad if someone could point me in the right direction

    That looks perfect. Didn't even know it existed - but it looks like it does exactly what I want - control the inner params on each layer from the outer comp.
    Will give it a try.
    Then I just have to get quicktime rendering not to crash but that's a different question

  • Save each layer to a file but take care of a top set HUE Adjustment Layer

    Hello,
    I am using a PS script to save each layer as a png image to disk. It is a modified Adobe PS Script - based on the "Export Layer to File"- script. The script is working fine - however when I use an HUE Adjustment Layer the settings are not rendered into the images. I have a PS CS4 document with 110 layers and 1 HUE adjustment layer at the top of all those layers to modify the color of all layers at once. I need to save all the 110 layers to disk INCLUDING the changes in the adjustment layer. The layers are stored in 55 Layersets. Each Layerset has 2 Layers. The adjustment layer is on top of all layer sets.
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    Thanks for any hint!

    Is this something like you want?
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    for(var a =0;a<activeDocument.layerSets.length;a++){
        for(var z = 0;z<app.activeDocument.layerSets[a].layers.length;z++){
    activeDocument.activeLayer = app.activeDocument.layerSets[a].layers[z];
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    SavePNG(saveFile);
    app.activeDocument.close(SaveOptions.DONOTSAVECHANGES);
    function addToSelection(LName){
        var desc8 = new ActionDescriptor();
            var ref6 = new ActionReference();
            ref6.putName( charIDToTypeID('Lyr '), LName );
        desc8.putReference( charIDToTypeID('null'), ref6 );
        desc8.putEnumerated( stringIDToTypeID('selectionModifier'), stringIDToTypeID('selectionModifierType'), stringIDToTypeID('addToSelection') );
        desc8.putBoolean( charIDToTypeID('MkVs'), false );
        executeAction( charIDToTypeID('slct'), desc8, DialogModes.NO );
    function dupLayers(newDoc) {
        var desc185 = new ActionDescriptor();
            var ref88 = new ActionReference();
            ref88.putClass( charIDToTypeID('Dcmn') );
        desc185.putReference( charIDToTypeID('null'), ref88 );
        desc185.putString( charIDToTypeID('Nm  '), newDoc );
            var ref89 = new ActionReference();
            ref89.putEnumerated( charIDToTypeID('Lyr '), charIDToTypeID('Ordn'), charIDToTypeID('Trgt') );
        desc185.putReference( charIDToTypeID('Usng'), ref89 );
        executeAction( charIDToTypeID('Mk  '), desc185, DialogModes.NO );
    function SavePNG(saveFile){
        pngSaveOptions = new PNGSaveOptions();
        pngSaveOptions.embedColorProfile = true;
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  • Black&White adjustment layer problem

    Hi all,
    When I try to apply a black&white adjustment layer in Photoshop CS3 Ext., I get the dreaded message: "Could not complete yor request because of a program error". This is true for Tiffs and PSDs (8bit multi layered or 8bit flat) but not for jpegs. Is this a bug or a feature? Or am I doing something wrong?
    Thanks for you time,
    Francois Hendrickx
    Amsterdam

    Could be a hardware acceleration issue with the b&w effect. Turn off OpenGL to verify. also make sure your adjustment layer is not clipped/ masked/ repositioned/ smaller than your comp. Remeber: The adjustment layer merely defines the area to which the effect will be applied, the actula processing still happens on the buffer below it. For anything else we will need more info ansd screenshots. We do not even know what version of AE you are referring to.
    Mylenium

  • Photoshop CS6 Action Player Bug Make Adjustment Layer Applied to all to be Clipped

    On Oct.  11, 2010 I received the following from Adobe Support
    Hi John,
    This is to inform you that  we have been able to reproduce the same {Photoshop Actions} behavior at our end.
    So we have logged this issue with the Product Team and Engineering Team as Bug # 2737069. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/.
    You may also log this issue directly with our product teams, through the following Feature Request/Bug Form: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&samcap=EWQQL&promoid=EWQQL
    I am closing case # 181675168, if you have any new information, please contact Adobe Technical Support referencing the case number so that we may re-open the support incident.
    Thank you for choosing Adobe.
    Thanks and Regards,
    Rajdeep Kaur
    Technical Support Consultant (Tier 2)
    ADOBE Systems
    I reopened the case for there was no fix  Adobe contacted me and told me it would be fixed is some future release of Photoshop and once again case # 181675168 was closed over my objection.
    I was vocal about Adobe poor excuse for support in forums.   I then was contacted by Jeff Tranberry of Adobe he was asked to  contact me by John Nack to see if he could change me.  We exchanged some e-mails ending with Jeff writing unfortunately, you issues has been deemed low impact and has been deferred.
    May 7, 2012  I called Adobe to find out if this bug was fixed in Photoshop for I did not want to buy CS6 if the Bug was not fixed. After about an hour on the phone talking to many Adobe employees including Adobe Support  referenced case # 181675168 log as Bug # 2737069. I was told the bug was not in CS6.  So I ordered CS6.   FedX dropped off Today I installed it only to find the bug introduced is CS4 reported in CS5 is still in CS6.  
    Adobe when will you fix this bug # 2737069????

    Case History
    Case #0181636711 Assigned Bug # 2679265
    Updated
    Thursday, September 30, 2010 10:50:22 AM PDT
    Opened
    Thursday, June 10, 2010 8:21:19 PM PDT
    Status
    Withdrawn
    Product
    Photoshop CS5
    Support contract
    Adobe Support Program
    Subject
    CS5 Action Feature Bug
    NOTES & RESPONSES
    Notes from Customer
    Thursday, June 10, 2010 8:21:19 PM PDT
    CS5 has a bug recording and playing Actions that add Adjustments layers. Old actions recorded before CS5 and actions recorded with CS5 may or may not Play/Work correctly.
    Before there was an Adjustment Panel all Adjustment Layers were added applied to all layers and you needed to clip them after the were added if you wanted it clipped. The new adjustment panel made it possible to add a adjustment layer clipped to the current layer. However a clipping parameter is not recorded by the action recorder just the type and setting are recorded.
    When a make adjustment layer step is play it is either clipped or not depending on the state of the adjustment panel's clipping icon. If it not in the same state as it was when the action was recorded it will be add incorrectly. It would also be impossible to create an action that added some adjust layer clipped and others that are not.
    I feel the is a serious bug which needs to be addressed. I believe the solution is simple and even old actions will also work.
    Two patches are needed.
    One in the Action recorder. If the step being recorded is make adjustment layer and the adjustment panel icon state is clip to layer this needs to be recorded in the action step record. If the layer is to be applied nothing extra needs to be recorded in the step record just leave it as is like actions prior to the adjustment panel.
    The second patch in the Action Player.  If the step that is about to execute is a make adjustment layer. The Player needs to save away the state of the adjustment panel icon. Then check the adjustment step record to see if it is to be clipped. If so set the adjustment panel icon to the clipping state else set it to the all layers state. Then do/call the add adjustment layer function/routine on return restore the adjustment panels icon from the saved state. Proceed to the next step.
    I have been trying to report the bug for days. Please at least acknowledge you received my bug report.
    Thanks
    JJ
    Browser: Other
    Operating System: Windows XP
    Has it ever worked? If so, what's changed? (provide comments in description field): Not Applicable
    Same results with different file?: Not Applicable
    Same results with different computer?: Not Applicable
    Recent System Hardware or Software change?: Not Applicable
    Auto responsce from Abobe will close case unless we here from you
    Notes to Customer
    Friday, June 11, 2010 5:04:44 PM PDT
    Hi John,
    Thank you for contacting Adobe Technical Support. My name is Saurabh. This is in regards to your concern posted on Adobe web support portal
    regarding an issue with Adobe Photoshop CS5.
    I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
    I would like to inform you that we are still researching on this issue. Once we find some new information, we will get back to you.
    I apologize fore the inconvenience caused.
    We are always happy to assist you however, in future if you face any problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
    KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
    User to User Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
    Have a nice day.
    PLEASE NOTE:We will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
    Regards,
    Saurabh Jain
    Adobe Technical Support
    Notes from Customer
    Friday, June 11, 2010 6:01:35 PM PDT
    I consulted your knowledge base and I called customer support. This bug has not been listed. Custom support had me fill out a bug report at https://www.adobe.com/cfusion/mmform/index.cfm? name=wishform which I did but that was not even acknowledged. I demonstrated the bug to customer support by sharing my screen.
    As for you forums for some reason the forum web site states my Adobe ID is disabled so I can not append or start a thread there id screen name jjmack. I created a new Adobe ID yesterday [email protected] that to seems to be disabled or I can not come up with any screen name the is availably I have tried many. Every simple or outlandish name I have entered generates the same message screen name not available. I'm at my wits end I've been using Photoshop since Photoshop version 3. Over the years it seems to get harder and harder to communicate with Adobe....
    Notes to Customer
    Saturday, June 12, 2010 1:58:07 PM PDT
    Dear John,
    Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
    As this issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
    Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
    We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
    KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support. Have a nice day.
    Regards,
    Saurabh Jain
    Adobe Technical Support
    Notes from Customer
    Tuesday, June 15, 2010 12:03:49 PM PDT
    simpler then I first thought. Upon more investigation this is what I see.
    I skipped CS4 and when I installed CS5 I discovered a nasty bug had been introduced is Photoshop's Action facility most likely in CS4.
    Action that add adjustment Layers clipped to the current layer that step is recorded Make adjustment layer with Clip.
    Action that add adjustment Layers not clipped Step records as Make adjustment layer.
    When a step Make adjustment layer with Clip is played back that is what Photoshop does.
    When a step Make adjustment layer is played back what Photoshop does is look at the adjustment panel clipping icon state and and if it is clip to current layer Photoshop does clip the adjustment layer to the current when is should be applied to all.
    Many of the actions I have created add adjustment layer applied to all then later clip them to the current layer. These actions generate an error message if the Adjustment panel clipping icon is set to clip. Because the layer get added clipped clipping it is not available. The strange thing is the layer is clipped the way I wanted it to be. But actions I recorded where I want the adjustment to apply to all are clipped and the is no error message just wrong results.
    Notes from Customer
    Thursday, June 17, 2010 1:00:02 PM PDT
    I was told 24 hours to fix my ID. I kept myself logon this machine.now I can not even logon.
    Notes from Customer
    Friday, June 18, 2010 1:31:42 PM PDT
    My user ID is now operational again after I requested an password e-mail so I could reset my password. When I received the e-mail I was able to set my accounts password and once again participate in Adobe's forums.
    The is still no change in the status of my bug report. I would like to be able to play actions and know the will work the way there were recorded.
    Notes from Customer
    Saturday, June 19, 2010 6:56:24 AM PDT
    Create a one step action that add an adjustment layer that applies to all layers.
    Play that action with the icon in the adjustment panel is set to apply to all layers. Change the status of that icon to clip to layer and play the action again.
    You will find the first adjustment layer was added correctly apply to all layers like it was recorded the second adjustment was added clipped to layer when it should be applied to all...
    Notes to Customer
    Thursday, July 1, 2010 9:53:35 AM PDT
    Dear John,
    Thank you for contacting Adobe Technical Support. My name is sauarbh. This is in regards to your concern posted on Adobe web support portal regarding an issue with Adobe Photoshop CS5.
    I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
    As your issue demands a real time interaction, so we are arranging a call back for you.
    Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
      1. Your Preferred Day to attend the call
      2. Your Preferred Time to attend the call
      3. Your Time Zone
      4 Your Phone Number
    The callback team works from 10 AM to 7 PM PST.
    Kindly revert to us with the above stated information so that our call back team can contact you within 24-48 working hours.
    Please note :- Our Call Back team works Monday through Friday.
    The callback team works from 10 AM to 7 PM PST.
    Regards,
    Sauarbh Jain
    Adobe Technical Support
    Notes from Customer
    Thursday, July 1, 2010 10:10:44 AM PDT
    Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
    1. Your Preferred Day to attend the call
    Mon through Friday
    2. Your Preferred Time to attend the call
    1 PM to 10 PM any time
    3. Your Time Zone
    Eastern USA Time
    4 Your Phone Number
    845-xxx-xxxx
    Notes from Customer
    Friday, July 2, 2010 8:43:30 PM PDT
    July 2 Adobe support called me once again they share my display and I demonstrated the bug for a second time. This time the stated they were recording my demo. After I demonstrated the bug they put me on hold for a while. Upon returning they informed me that there was still no circumvention or fix for this problem. They wanted to know if I was at the latest software level they were still sharing my display so I did a Photoshop Help About Photoshop to show I had the latest update Photoshop version 12.0.1. Told me they were not capable of handling this problem and would have to refer this to senior technical support that they would determine if it was a bug. What a joke Adobe junior technical support can not even recognize a bug when it has been demonstrated to them on two occasions now and also received several case update from me. Adobe you need better support personal.
    Notes to Customer
    Thursday, August 5, 2010 2:39:56 PM PDT
    Hi John ,
    Thank you for getting back to us.
    I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
    I would like to inform you that your issue has been logged as bug so the workaround is obviously to make sure the clip to layer is not enabled prior to running any of these actions.Also my Product Team and Engineering Team are working on this issue you can use the work around as mentioned above.
    This should resolve your issue. If it does, please let us know, however in case it does not; please revert with any new information that you might want to add which will help us in resolving your issue.
    You can also try referring to our knowledge base and User to User forums by clicking on the following links:
    Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
    Have a nice day.
    PLEASE NOTE: we will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
    Regards,
    Adobe Technical Support
    Notes from Customer
    Sunday, August 8, 2010 9:26:50 PM PDT
    Any work around does not solve my problem. Thousands have downloaded my actions. There is no way that I can contact them to make the aware of any work around. I can code around this bug but again I have no way to get the update to those that have downloaded my actions for they are free. All that is logged is the number of downloads. No registration is required so there is no way to contact the users that downloaded my actions. The problem will only be resolved when adobe updates Photoshop and fixes the problem.
    Notes to Customer
    Wednesday, August 11, 2010 1:58:23 PM PDT
    Hi John ,
    Thank you for getting back to us.
    I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
    I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
    I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
    You can also try referring to our knowledge base and User to User forums by clicking on the following links:
    Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
    Have a nice day.
    Regards,
    Adobe Technical Support
    Notes from Customer
    Thursday, August 12, 2010 9:13:56 PM PDT
    This case should not be closed till there is a fix for this bug. How can Adobe Support close a bug report when Adobe acknowledges its a bug where Adobe Support does not provide a fix. Blowing smoke with statements like "if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site". Photoshop CS3 work correctly Adobe broke the Action Player in CS4 and its still broken is CS5. "if a fix is possible!"!!! Are you joking? What kind of support is that? Do you get a bonus for closing bug reports without fixing the bug? Does it make you look good inside Adobe. I can tell you from the outside there is a foul stench emulation from Adobe Technical Support.
    Notes to Customer
    Monday, August 16, 2010 2:30:22 PM PDT
    Dear John ,
    Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
    This issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
    Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
    We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
    KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support. Have a nice day.
    Regards,
    Adobe Technical Support
    Notes to Customer
    Thursday, August 26, 2010 4:25:48 PM PDT
    Dear John ,
    Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
    I would suggest you to please go to through the KB document to move actions from Photoshop CS4 to CS5 given below :
    http://kb2.adobe.com/cps/860/cpsid_86020.html
    Please make sure about the loaction of actions which you created or saved in Photoshop CS4, go to that location and make sure you have all the actions there.
    Did it ever work in Photoshop CS5?
    Try to make a copy of the action that he is trying to run, remove the 'Hide' command and re-record hide in PS CS5, put it into the action, and see if that works.
    Or try making a short action along with Hide command . If this works, then something might have got changed between the version.
    KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support. Have a nice day.
    Regards,
    Adobe Technical Support
    Notes from Customer
    Friday, August 27, 2010 8:15:11 PM PDT
    This is the reply I received from adobe support you. I want this case open till it is resolved. Your trying everything to close it unresolved. Now your giving me instructions on how to migrate from CS4 which I don't have??? Please fix bug #{2679265}.
    ++++++++++From Adobe support+++++++++
    I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
    I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
    +++++++++++++++++++++++++++++++++
    Notes to Customer
    Monday, August 30, 2010 5:14:11 PM PDT
    Hi John ,
    Thank you for replying back.
    I would like to inform you that that we are working in techinical support department and fixing any issues or Bug with the product is done by the developers team. As they are already working on it and we don't have any update as how much time that gonna take. If you want we can have the case as open and as soon as there is any fix for the same, you will be getting the update on Adobe website.
    I hope this will address your concern.
    You can also try referring to our knowledge base and User to User forums by clicking on the following links:
    Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
    Have a nice day.
    Regards,
    Adobe Technical Support
    Notes from Customer
      Tuesday, August 31, 2010 7:51:16 PM PDT
    Yes leave it open
    Notes from Customer
    Monday, September 6, 2010 5:57:14 AM PDT
    Thank You
    Adobe Support Call me and told me it would be fixed in the next release of Photoshop and asked me if they could close the case. I replyed IMO that is not the proper thing to do do what you want...
    ========================================================================================== ========================
    As you can see Adobe marked the case
    Status
    Withdrawn
    by Adobe over my objection.

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