CS6: Adobe Application Manager - Error A12E1
Hello,
I am getting Error Code: A12E1 when trying to run Adobe Application Manager.
System: Windows 7 64-bit
Software: CS6 Production Premium CS6
I have tried the following:
Restarted
Started the program with "Run-As Administrator"
Downloaded and re-installed Adobe Application Manager
Renamed the C:\Program Files (x86)\Common Files\Adobe\OOBE folder, and tried all methods above.
Here is the entry in the PDApp.log for the install:
12/04/14 10:04:09:343 | [INFO] | | ASU | PIM | PIM | | | 2784 | This schema version does not have Applet Relationship Info Table
12/04/14 10:04:09:343 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS deleteAppletRegInfoRecords.
12/04/14 10:04:09:374 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS deletePackageUpgradeInfoRecords.
12/04/14 10:04:09:374 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS deletePackageInstallationInfoRecords.
12/04/14 10:04:09:421 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS insertPackageUpdateList.
12/04/14 10:04:09:421 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS insertAppletRegInfoList.
12/04/14 10:04:09:421 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS insertAppletRelInfoList.
12/04/14 10:04:09:452 | [ERROR] | | ASU | PIM | PIM | | | 2784 | Failed to create backup folder.
12/04/14 10:04:09:499 | [FATAL] | | ASU | PIM | PIM | | | 2784 | Failed to create backup folder C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core
12/04/14 10:04:09:514 | [FATAL] | | ASU | PIM | PIM | | | 2784 | package installation failed and the return code was 50
12/04/14 10:04:09:514 | [ERROR] | | ASU | PIM | PIM | | | 2784 | Failed to install with return code: 50
Previous to this, CS6 was uninstalled, cleaner tool ran, and re-installed.
Any and all recommendations would be greatly appreciated!
Thanks!
Jayson
Jayson please see A12E1 error installing Creative Cloud products | CC for information on how to resolve error A12E1.
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Adobe Application Manager Error A12E1
Whilst waiting for my Cloud Membership, I thought I would try downloading the Application Manager, however I get an error code of A12E1 and get told to come to the forums for help. I have searched and cant find out what this error code means.
I have tried to download for a second time, but still get the same problem.Also getting this error. Windows 7-64 bit. Nether 'AAM Update Notifier' or 'AAM Registration Notifier' are running here is the %temp%/PDApp.log:
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | CREATE PIM Instance ...
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | Utilities | | | 1404 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version on machine 1.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version to install 2.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | SUCCESS Created Tables.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIM Database is Up To Date.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIMSqlite closeDB status 0
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | FREE PIM Instance ...
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | CREATE PIM Instance ...
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | Utilities | | | 1404 | File 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\pim.db-journal' does not exist
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version on machine 2.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version to install 2.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIM DB Schema is up to date. Current schema version is 2.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIM Database is Up To Date.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIMSqlite closeDB status 0
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | FREE PIM Instance ...
02/04/14 12:31:51:209 | [INFO] | | ASU | LWANative | LWANative | | | 1404 | Build Version - 7.0.0.468
02/04/14 12:31:51:209 | [INFO] | | ASU | LWANative | LWANative | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:52:009 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | Start : pwa_openSession
02/04/14 12:31:52:009 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | pwa_openSession
02/04/14 12:31:52:119 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.386
02/04/14 12:31:52:119 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:52:119 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:02:939 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:02:939 | [INFO] | | ASU | OPM | OPM | | | 1404 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:02:939 | [INFO] | | ASU | OPM | OPM | | | 1404 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:02:969 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | End : pwa_openSession
02/04/14 12:32:02:969 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | Start : pwa_getDeviceID
02/04/14 12:32:02:969 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.468
02/04/14 12:32:02:969 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:02:969 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:04:749 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:04:749 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:65 in opm_getValueForKey
02/04/14 12:32:04:749 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:Default key:deviceID in opm_getValueForKey
02/04/14 12:32:04:759 | [INFO] | | ASU | OPM | P7Native | | | 1404 | End : pwa_getDeviceID
02/04/14 12:32:04:759 | [INFO] | | ASU | OPM | OPM | | | 1404 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:04:769 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Start : pwa_closeSession
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | P7Native | | | 1404 | End : pwa_closeSession
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.394
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:06:439 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:06:439 | [INFO] | | ASU | OPM | OPM | | | 1404 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:06:439 | [INFO] | | ASU | OPM | OPM | | | 1404 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:06:449 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing openIMSLibSession...
02/04/14 12:32:06:449 | [INFO] | | ASU | OPM | P7Native | | | 1404 | pwa_openIMSLibSession
02/04/14 12:32:06:469 | [INFO] | | ASU | IMSLib | IMSLib | | | 1404 | Build Version - 7.0.0.148
02/04/14 12:32:06:469 | [INFO] | | ASU | IMSLib | IMSLib | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:06:469 | [INFO] | | ASU | IMSLib | IMSLib | | | 1404 | Creating IMSLib instance with product Version ...
02/04/14 12:32:06:469 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.148
02/04/14 12:32:06:469 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:06:469 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLibHelper | | | 1404 | OPMWrapper allocation succeeded
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | This product version is for GM
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 1404 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLibHelper | | | 1404 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing registeration of client to group
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing IMS_registerClientToGroup..
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Performing opm_getRecords...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:12 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Registered Client to group successfully!
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing fetch default user for clientID...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing fetchDefaultUserInfoForClientId...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:33 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:CSServiceMap key:OBSCURED in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:1320 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing releaseData...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Default user found for client_id: OBSCURED
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing fetch Access token for user...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing fetch accessToken...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Using environment:https://ims-prod06.adobelogin.com
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:1320 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:65 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:Default key:deviceID in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | Failed to get proxyCredentials from local store in setProxyCredentialsForHTTPRequest
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | Authproxy credentials set successfully in SendHTTPRequest in IMSLibHelper
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:ConnectionInitiatedTime
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime
02/04/14 12:32:08:129 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | GetIEProxyInfo - No default proxy present on the user machine
02/04/14 12:32:10:379 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
02/04/14 12:32:10:379 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | GetIEProxyInfo - proxy Url is
02/04/14 12:32:11:149 | [INFO] | | ASU | OPM | HTTPConnector | | | 3036 | WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE...
02/04/14 12:32:11:149 | [INFO] | | ASU | OPM | HTTPConnector | | | 3036 | HTTP Request Status code 200.
02/04/14 12:32:11:149 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | The http request returned HTTP_Status:0 HttpCommunicator error:0
02/04/14 12:32:11:159 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts opm_deleteRecordForFields
02/04/14 12:32:11:159 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime opm_deleteRecordForFields
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | HTTPConnector response successful in SendHTTPRequest in IMSLibHelper
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | user has not selected 'Remember Me', proxy data is not saved in local store
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | OPM | | | 4656 | returning size of value as:1320 in opm_getValueForKey
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_getValueForKey
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully updated opm.db for fields domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_setValueForKey
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | Performing opm_getRecords...
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | returning size of value as:12 in opm_getValueForKey
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
02/04/14 12:32:11:429 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully updated opm.db for fields domain:IMSLib subdomain:CSServiceMap key:OBSCURED in opm_setValueForKey
02/04/14 12:32:11:479 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully updated opm.db for fields domain:IMSLib subdomain:Default key:deviceID in opm_setValueForKey
02/04/14 12:32:11:479 | [INFO] | | ASU | OPM | IMSLib | | | 4656 | Invoking client callback function with response and status : 0
02/04/14 12:32:11:479 | [INFO] | | ASU | OPM | P7Native | | | 4656 | Proceeding with fetchAccessToken callback...
02/04/14 12:32:11:489 | [INFO] | | ASU | OPM | OPM | | | 4656 | Build Version - 7.0.0.394
02/04/14 12:32:11:489 | [INFO] | | ASU | OPM | OPM | | | 4656 | Logging Level verbosity Set to 4
02/04/14 12:32:11:489 | [INFO] | | ASU | OPM | OPM | | | 4656 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:11:639 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:11:639 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:11:639 | [INFO] | | ASU | OPM | OPM | | | 4656 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:18:329 | [INFO] | | ASU | OPM | OPM | | | 6888 | Build Version - 7.0.0.394
02/04/14 12:32:18:329 | [INFO] | | ASU | OPM | OPM | | | 6888 | Logging Level verbosity Set to 4
02/04/14 12:32:18:329 | [INFO] | | ASU | OPM | OPM | | | 6888 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:20:069 | [INFO] | | ASU | OPM | OPM | | | 6888 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:20:069 | [INFO] | | ASU | OPM | OPM | | | 6888 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:20:069 | [INFO] | | ASU | OPM | OPM | | | 6888 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Build Version - 7.0.0.427
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Logging Level verbosity Set to 4
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | CREATE PIM Instance ...
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | Utilities | | | 6888 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version on machine 1.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version to install 1.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM DB Schema is up to date. Current schema version is 1.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM Database is Up To Date.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIMSqlite closeDB status 0
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | FREE PIM Instance ...
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Logging Level verbosity Set to 4
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | CREATE PIM Instance ...
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | Utilities | | | 6888 | File 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\pim.db-journal' does not exist
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version on machine 2.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version to install 2.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM DB Schema is up to date. Current schema version is 2.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM Database is Up To Date.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIMSqlite closeDB status 0
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | FREE PIM Instance ...
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | P7Native | | | 5296 | Performing closeIMSLibSession...
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | IMSLib | | | 5296 | Releasing IMSLib instance ...
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | OPM | | | 5296 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | IMSLibHelper | | | 5296 | OPM reference freed
02/04/14 12:32:21:039 | [WARN] | | ASU | OPM | IMSLibData | | | 5296 | IMSLibData destructor completed -
Unable to uninstall cs6 beta version due to Adobe Application Manager error
A few weeks ago I installed the beta version of cs6 but never was able to run that program due to the Adobe Application Manager error I received each time I attempted to launch it. I never found any solutions on the internet so I just gave up. Recently I purchased Photoshop cs6 anyway, however, in order to install cs6 you must uninstall the beta version of cs6. Unfortunately Windows 7 will not uninstall the beta version. Each time I click on uninstall, nothing happens. Until I can uninstall the beta version, I will not be able to install my newly purchased Photoshop cs6. Does anyone have any suggestions or solutions?
Run the Creative Suite Cleaner Tool. The tool can clean up install records for any pre-release (beta) installations of these Creative Suite products.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Application Manager error 10045
I have bought Creative Cloud. However, I cannot install the software on my laptop. My system is Windows 7 x64 Professional PL.
First, the downloader of Application Manager responded with "Server does not respond in the proper manner" message. Here is my LBS.log extract:
10/15/12 11:47:37:524 | [INFO] | | Download | LBS | LBSApplicationFacade | | | ****************Starting LBS workflow*******************
10/15/12 11:47:37:565 | [INFO] | | Download | LBS | LBSWorkflowManager | | | initializing screen
10/15/12 11:47:37:597 | [INFO] | | Download | LBS | ProductInfo | | | Product locale not specified in the product information file
10/15/12 11:47:37:597 | [INFO] | | Download | LBS | ProductInfo | | | Product name not specified in the product information file
10/15/12 11:47:37:597 | [INFO] | | Download | LBS | LBSWorkflowManager | | | Bootstraping Passed
10/15/12 11:47:37:607 | [INFO] | | Download | LBS | LBSWorkflowManager | | | LBS lock acquired
10/15/12 11:47:37:617 | [INFO] | | Download | LBS | LBSWorkflowManager | | | System requirements check passed
10/15/12 11:47:39:127 | [INFO] | | Download | LBS | LBSWorkflowManager | | | deployment lock check passed
10/15/12 11:47:39:144 | [INFO] | | Download | LBS | LBSWorkflowManager | | | AAM not present so downloading is initiatied
10/15/12 11:47:39:154 | [INFO] | | Download | LBS | LBSWorkflowManager | | | Downloading Adobe Application Manager
10/15/12 11:47:39:194 | [WARN] | | Download | LBS | DownloadManifest | | | Download of the manifest file could not be started
10/15/12 11:47:42:093 | [WARN] | | Download | LBS | DownloadManifest | | | Download of the manifest file could not be started
10/15/12 11:47:51:210 | [INFO] | | Download | LBS | LBSApplicationFacade | | | ****************Closing LBS workflow*******************
I tried again a few days later with no luck. I tried from 2 diffrent locations. Then I downloaded the application manager manually from the link: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Now I'm getting the error 10045. Here is my DLM_Native.log:
0/18/12 01:03:40:389 | [INFO] | | | | | | | Session is created and key generated is {36D7B767-9522-40D5-8FC4-5C6A058B2FBB}
10/18/12 01:03:40:396 | [WARN] | | | | | | | Could not initialize CCM config sig file as XML data
10/18/12 01:03:40:485 | [WARN] | {36D7B767-9522-40D5-8FC4-5C6A058B2FBB} | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 10045
10/18/12 01:03:40:485 | [ERROR] | {36D7B767-9522-40D5-8FC4-5C6A058B2FBB} | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2
I tried to open the link visible in the log with Firefox - I get 403 Forbidden. The server ccmdls.adobe.com resolves to 23.67.131.235 on my computer.
I'm out of ideas, I cant find any suggestions with search engines on this stage. I paid for the software and I can't install it - please help.Are you on a managed network? If so then your first step would be to contact your I.T. department to ensure the PDApp.exe is being given access to the Internet.
If you are on a non-managed network, i.e. home network, then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common reasons as to why you may not be able to connect. -
W7 x64 CS6 Adobe Application Manager lost Applications
On my systems (desktop + laptop) I have installed the CS6 Suites. Well known, that there are no functionality updates for CS6 no longer, but I would like to get the updates for Camera Raw …… The situation is, on the laptop the Adobe Application Manager works fine, but on the desktop I have an empty list of application and therefore no updates. How can I manage this?
I came across your post but I'm using a Mac. I had the same errors but decided to try out PS CS6 and found it was already updated. I rebooted and the errors disappeared. (My Adobe Update Manager works with both CC and CS6.) If you've already tried verifying update and rebooting, perhaps this thread (link) will help?
Adobe Application Manager won't update on Win 8.1 -> cannot install apps -
Adobe Application Manager error A12E6
I'm on a MAC OS 10.8.2, I was updating my Adobe Application Manager and received an error A12E6.
I also tried downloading AI and it says my Adobe Application Manager software is corrupt.
How do I download new AAM?
JoSo if anyone else has this issue, it took me a while to find the download link
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438 -
CS6 Adobe Application Manager Conflict
I tried to update Photoshop CS6, but it says I am running Adobe Application Manager and have to close it before I can get the updates. I don't see the application manager running anywhere. Where do I find it so I can shut it down?
I'm using Win 7, 64 bit. I finally just went to the task bar at the bottom and "Quit" the Adobe Application Manager". I could then download the update and install it. But this is ridiculous. It sounds counter-intuitive. The application manager would seem to have to be running in order to "manage" updates and downloads.
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"Product you are trying to install is not genuine" - Adobe Application Manager error message.
Trying to launch the AAM and getting the error message that says "Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit".
I've been subscribed to the creative cloud for four months, never had any trouble before, I'm not trying to download anything and nothing on this computer is counterfeit.
Any help?Hello,
This behavior is due to a known issue (details at http://blogs.adobe.com/psirt/2012/09/security-advisory-adobe-to-revoke-code-signing-certif icate-apsa12-01-2.html). Fortunately, the solution is simple.
You need to download the latest version of Adobe Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773. After you install it, the error will go away.
Regards,
Amit -
Need Help Downloading Adobe Application Manager Error A12E5
I tried to download and install multiple times but I receive the same error of A12E5.
Do you receive this error when trying to install the Adobe Application Manager? Which operating system are you using? Do you know what version of the Adobe Application Manager that you currently have installed? Finally have you tried downloading the Adobe Application Manager from the bottom right hand corner of our download page at http://www.adobe.com/downloads/?
-
Adobe Application Manager error when opening CS6
I downloaded and installed CS6 beta.
When I open CS6, I get this error: Adobe Applicatin Manager required to verify your license is missing or damaged. Please download a new copy ...
I downloaded the new copy but when I open CS6, I get the same error.
Now what?Hi pjjkt
I'll forward this to the install gurus to see what they can figure out.
Pattie -
I get an Adobe Application Manager error when I try to install NeoVoices.
When I try to install NeoVoices, I get an error that my Adobe Application Manger is possibly damaged, updates are not possible, and that I should download and install a new version of if (Adobe Application Manger.) I'm stuck. I have downloaded and installed the latest versoin of Adoble Application Manger, but it still doesn't work, and the Manager works fine otherwise. otherwise.
Is it a 32 bit or 64 bit version?
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Help install photoshop CS6 adobe application manager
I'm trying to install CS6 via the application manager. It downloads a file and then hangs at waiting to install. I've tried everything I can think of disabling virus scanner. I have CS5 installed could that be conflicting with the new software? Any ideas or help would be appreciated!!!
Run the Creative Suite Cleaner Tool and try again. Clean out all apps and reinstall them when needed. You could be seeing a conflict with some shared components or an update having introduced some incompatible data.
Mylenium -
Adobe application manager error
this keeps appearing when I try and update Bridge - yet task manager says nothing is open - how do I get round this ?
Hi PhotoDarcy,
Please try the solutions mentioned under the below article and let me know if that helps.
Lightroom does not launch or get error: "Develop module is disabled" after 5.5 update
Regards
~ Arpit Kapoor -
Adobe Application Manager error when installing for Photoshop Elements 11
Unable to install AAM on Windows 7 system. Error message: "Failure to install AAM"
I would suggest uninstalling AAM completely, cleaning up and then temporarily turning off anti-virus/internet security before downloading again.
See this similar thread on another Adobe product:
http://support.muse.adobe.com/message/5423369 -
Adobe Application Manager Errors
Not able to download DW or FL since I got the Cloud. Called in and they said it was down for repair and today, I installed DW and an error stating Entry Point not found and again no icon on the desk top. There are some files that are missing needed files "The procedure entry point.... could not be located in the dynamic link library dvaui.dll."
I am a Software Dev. student and I need these programs for my current classes. Please help.We cannot know. You are not providing any system info or exact errors or description of what you are doing. Failed entry point operations point to systemic issues, IOW your system does not meet the specs or is missing a critical DLL.
Mylenium
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