CS6 AI Cannot open a file saved from CS5 AI

Had tried to save and rename the file and place in the local C: harddrive, filename only English letters. Doesn't work.
Had uninstalled completely the CS6 Master collection and CC cleaner tools and reinstall the CS6 again, but problem still there.
Using Win8.1 Pro 64bit desktop at home.
Acrobat X Pro can open the AI file !
I am going to reinstall back the old version CS5 Design Premium to keep my work going on.
Is there a solution for this problem up to now ?
Below are the message from the log file after clearner
Gen_WWCombined-en_US-20121017_1230
[Thu Feb 26 20:00:36 2015] Please enter (y) for Yes or (n) for No. ... >>
[Thu Feb 26 20:00:40 2015] Choose from one of the following options to clean up :
[Thu Feb 26 20:00:40 2015] 1. All
[Thu Feb 26 20:00:40 2015] 2. Adobe Flash Player 10.2
[Thu Feb 26 20:00:40 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Thu Feb 26 20:00:40 2015] 4. Creative Cloud 2014 only
[Thu Feb 26 20:00:40 2015] 5. Creative Cloud only
[Thu Feb 26 20:00:40 2015] 6. CS6 only
[Thu Feb 26 20:00:40 2015] 7. CS5-CS5.5-CS6
[Thu Feb 26 20:00:40 2015] 8. CS5-CS5.5
[Thu Feb 26 20:00:40 2015] 9. CS3, CS4
[Thu Feb 26 20:00:40 2015] 10. Adobe Id credentials
[Thu Feb 26 20:00:40 2015] 11. Quit
[Thu Feb 26 20:00:40 2015] Choice :>
[Thu Feb 26 20:00:43 2015] User selected: All
[Thu Feb 26 20:00:43 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Feb 26 20:00:43 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Feb 26 20:00:43 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Thu Feb 26 20:00:43 2015] Orphan session will be removed : adbeadbeadbeadbeadbeadbeadbeadb
[Thu Feb 26 20:00:43 2015] ..
[Thu Feb 26 20:00:43 2015] Removing entries from the installer database
[Thu Feb 26 20:00:43 2015] Updated tsInstalled status to 0 for removal from 2 for installation in the table ribs_collection_paylaod for session adbeadbeadbeadbeadbeadbeadbeadb
[Thu Feb 26 20:00:43 2015] Updating installState
[Thu Feb 26 20:00:43 2015] Removing content of Product : AdobeColorVideoProfilesCS CS4, Version : 2.0
[Thu Feb 26 20:00:43 2015] Warning: Payload with ID : {4F3CE025-D60B-4E6B-8D39-B04CD3769008} does not have an InstallDir value. Deletion of patch files (if any) may not happen.
[Thu Feb 26 20:00:43 2015] Deleting the paylaod: {4F3CE025-D60B-4E6B-8D39-B04CD3769008} from the table ribs_payload and other associated tables for payloads
[Thu Feb 26 20:00:43 2015] Removing content of Product : AdobeColorVideoProfilesAE CS4, Version : 2.0
[Thu Feb 26 20:00:44 2015] Warning: Payload with ID : {8D71D024-447A-4B6F-A9CD-58443FFC43C4} does not have an InstallDir value. Deletion of patch files (if any) may not happen.
[Thu Feb 26 20:00:44 2015] Deleting the paylaod: {8D71D024-447A-4B6F-A9CD-58443FFC43C4} from the table ribs_payload and other associated tables for payloads
[Thu Feb 26 20:00:44 2015] Removing content of Product : AdobeColorCommonSetRGB, Version : 2.0
[Thu Feb 26 20:00:44 2015] Warning: Payload with ID : {AB8E4534-C573-4CC9-BA6A-76DD14055510} does not have an InstallDir value. Deletion of patch files (if any) may not happen.
[Thu Feb 26 20:00:44 2015] Deleting the paylaod: {AB8E4534-C573-4CC9-BA6A-76DD14055510} from the table ribs_payload and other associated tables for payloads
[Thu Feb 26 20:00:44 2015] Removing content of Product : AdobeMotionPicture CS4, Version : 2.0
[Thu Feb 26 20:00:45 2015] Warning: Payload with ID : {D798A6B1-4964-4B96-A032-3E29C8344C2F} does not have an InstallDir value. Deletion of patch files (if any) may not happen.
[Thu Feb 26 20:00:45 2015] Deleting the paylaod: {D798A6B1-4964-4B96-A032-3E29C8344C2F} from the table ribs_payload and other associated tables for payloads
[Thu Feb 26 20:00:45 2015] finished updating installState
[Thu Feb 26 20:00:45 2015] Deleting session: adbeadbeadbeadbeadbeadbeadbeadb from ribs_collection and other associated tables
[Thu Feb 26 20:00:45 2015] Updating caps schema pcd_meta to 2 if earlier version is less than 2
[Thu Feb 26 20:00:45 2015] ..
[Thu Feb 26 20:00:45 2015] Entries from the installer database have been removed
[Thu Feb 26 20:00:45 2015] Sessions folder will be removed.
[Thu Feb 26 20:00:45 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:45 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:45 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:45 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:45 2015]
[Thu Feb 26 20:00:45 2015]
[Thu Feb 26 20:00:45 2015] List of products installed on this machine
[Thu Feb 26 20:00:45 2015] Listing products for cleanup:
[Thu Feb 26 20:00:45 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Thu Feb 26 20:00:50 2015] Are you sure you want to clean all the listed products and associated files?
[Thu Feb 26 20:00:50 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Thu Feb 26 20:00:55 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Thu Feb 26 20:00:55 2015] :: Cleaning-up left over inventories ::
[Thu Feb 26 20:00:55 2015] Inventory: 'uninstallts', Type: RIBS, Action: Delete
[Thu Feb 26 20:00:55 2015] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Thu Feb 26 20:00:55 2015] ::Start:: Removing AUM contents
[Thu Feb 26 20:00:55 2015] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Thu Feb 26 20:00:55 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Feb 26 20:00:55 2015] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Thu Feb 26 20:00:55 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Feb 26 20:00:55 2015] Deleting scheduled task : AdobeAAMUpdater-1.0-SamHomePC-Sam
[Thu Feb 26 20:00:55 2015] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-SamHomePC-Sam" /F
[Thu Feb 26 20:00:55 2015] ERROR: The system cannot find the file specified.
[Thu Feb 26 20:00:55 2015] Deleting scheduled task : AdobeUpdater Task-SamHomePC-Sam
[Thu Feb 26 20:00:55 2015] Executing command: schtasks /delete /TN "AdobeUpdater Task-SamHomePC-Sam" /F
[Thu Feb 26 20:00:55 2015] ERROR: The system cannot find the file specified.
[Thu Feb 26 20:00:55 2015] ::Finish:: Removing AUM contents
[Thu Feb 26 20:00:55 2015] ::Start:: Removing OOBE
[Thu Feb 26 20:00:55 2015] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Thu Feb 26 20:00:55 2015] INFO: No tasks running with the specified criteria.
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] ::Finish:: Removing OOBE
[Thu Feb 26 20:00:55 2015] Removing content of Product : CS5Installer, Version : CS5
[Thu Feb 26 20:00:55 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Feb 26 20:00:55 2015] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] LOG FILE SAVED TO: C:\Users\Sam\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Thu Feb 26 20:00:55 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Thu Feb 26 20:00:55 2015]
[Thu Feb 26 20:00:55 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Feb 26 20:00:43 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Feb 26 20:00:45 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:45 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:45 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:45 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] Warning: Failed to remove file,folder trying again
[Thu Feb 26 20:00:55 2015] Warning: Failed again to remove file,folder
[Thu Feb 26 20:00:55 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Feb 26 20:00:55 2015] ---------------------------------------------------------
[Thu Feb 26 20:00:55 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Thu Feb 26 20:00:55 2015] ---------------------------------------------------------

Hi Peter,
I'm guessing it might have been a network corruption problem. She brought in her laptop, we made another .idml file and loaded it to a USB stick, then transferred it to my computer. The file opened just fine. And yes, she had pasted all her images, so we have her collecting the bits and pieces for me to review and relink everything. I believe I have the patch, but will double-check. Thanks!

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