CS6 and Cloud Licence Not Working

I have subscribed to CS6 through the Cloud with a 1 year membership. I've downloaded all of the programs required and initially licensed them as requested.
Afew day ago I was informed my "Trial" was running out. My status as a paying user is obviously not being remembered. Now whenever I open a program I am greeted by the following sequence.
I enter my username and password, the applications pauses for a second and I am then presented with this message:
This freezes on the screen and can not be closed without shutting it down through the task manager. If it's a program where the "Trial" has expired, the program closes. If the "Trial" is still running I can use it as normal - but this can only last for a few more days.
I'm running CS6 through 32bit Windows 7.
I have no issues logging into the Adobe website and accessing my details. The only thing I can think was an issue is I lost the internet briefly, but I was informed that the internet was not required to keep the programs running.
Any help would be appreciated as I am currently very frustrated.

Hi, By any chance do you have the previous version like CS 5 installed on the same machine.
If yes, then kindly try to uninstall the CS 5 and CS 6 apps and then try to install just the CS 6 and see if the problem persists.
You may also check this : http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Similar Messages

  • Cs6 and retina display not working well together please help

    I just purchased a membership for creative cloud and installed photoshop and illustrator on a new retina display mac book pro. The interfaces look pixelated including the artboards. All updates are current.
    I read that adobe latest updates are optimized for retina display. I have no idea what went wrong.
    Thanks for your time

    Ask in the product forums for specifics. As a start, check the applications using File --> Get Info on teh executables. Verify, that not accidentally half res/ low DPI mode is enabled. Also check in the "About" info that you actualyl have PS 13.1 and AI 11.2, not the base install. Run the updater to obtain those latest free updated versions.
    Mylenium

  • How to set up the interaction between InDesign CS6 8.0 and Photoshop CS 6 - if Photoshop is installed and the 64 and 32-bit?? default InDesign refers to the 64-bit version of Photoshop and scripts do not work.

    how to set up the interaction between InDesign CS6 8.0 and Photoshop CS 6 - if Photoshop is installed and the 64 and 32-bit?? default InDesign refers to the 64-bit version of Photoshop and scripts do not work.

    Nice of you to point it out here as I at least don’t follow Mr.Nash’s blog regularly.

  • I need Encore CS6 and it is not available on Creative Cloud.  Neither is Premier Pro CS6 which supposedly installs Encore CS6.  I need to burn a DVD from my mpeg4 output from Premier Pro CC2014.  What should I do?

    I need Encore CS6 and it is not available on Creative Cloud.  Neither is Premier Pro CS6 which supposedly installs Encore CS6.  I need to burn a DVD from my mpeg4 output from Premier Pro CC2014.  What should I do?

    You should probably post your question about burning a DVD from Premiere Pro in the Premiere Pro forum
    Here is a link to info regrding getting CS6 applicarions thru the Cloud with a full subscription...
    Get CS6 Apps from Cloud Subscription:
    Download previous versions of Adobe Creative applications -
    http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html

  • How do I activate Acrobat XPro- I've installed CS6 Premium on my new computer and Acrobat does not work and says its not activated. How do I resolve this problem?????

    How do I activate Acrobat XPro- I've installed CS6 Premium on my computer and Acrobat does not work and says its not activated. It is listed on the programs on the computer but will not respond. How do I fix this?????? Help Adobe?????

    Hi t0m#2410,
    How did you install Acrobat, did you install it as a part of Suite installation.
    If it is a part of suite then deactivate suite uninstall Acrobat, Reinstall Acrobat using Suite media. Launch Photoshop first and Activate.
    Then try launch Acrobat.
    Regards,
    Ajlan Huda.

  • I downloaded Lightroom version 5.7 in order to support tethered capture on my Nikon D750 and its still not working. Additionally when I was prompted to give my serial number for the update it was no where to be found on my Adobe profile although I purchas

    I downloaded Lightroom version 5.7 in order to support tethered capture on my Nikon D750 and its still not working. Additionally when I was prompted to give my serial number for the update it was no where to be found on my Adobe profile although I purchased, and am paying monthly for my creative cloud for photography. Please help

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I own a Canon 6D and just bought Photoshop CS6 and I am not able to open my raw images into Photoshop CS6. What do I do to fix this?

    I own a Canon 6D and just bought Photoshop CS6 and I am not able to open my raw images into Photoshop CS6. I downloaded the camera raw and dng converter for it, but realized in the process that the one I downloaded does not work with my Mac version, 10.9.5.

    Camera Raw plug-in | Supported cameras
    Camera Raw-compatible Adobe applications
    Mylenium

  • Yosemite and Time capsule not working?

    I just started using Yosemite on my mac book pro laptop and my mac desktop. Time machine has been fine on my desktop with my external drive which is plugged into the computer. I had no problem with new backups. But, I can't get time machine to work with my laptop and time capsule. I have another external cloud drive as well, and it will not work with that one now either. First, I can no longer just open up my backups from the folders in the finder like I used to be able to. instead all I see is a disk image with my back up and when I click on it I can not open it and get an error message (see below). Also, it will not back up at all, it give me the other error message in this picture. What is going on here? I am so frustrated. I may just have to go to the genius bar but this is so frustrating.
    I also can't even access my back ups now from before even if I go in through the finder window and select the hard drive the back up do to go very far back. Only a few days. I am worried that somehow all of my backups are gone but am hoping that is not the case. It all worked fine before I installed Yosemite. I would appreciate any help or guidance.
    For the first image, if I try to back up to time capsule I get the exact same message except it says could not back up to the name of my time capsule drive.

    A third-party NAS is unsuitable for use with Time Machine, especially if it's your only backup. I know this isn't what you want to hear. I know that Time Machine accepts the NAS as a backup destination. I know that the manufacturer says the device will work with Time Machine, and I also know that it usually seems to work. Except when you try to restore, and find that you can't.
    Apple has published a specification for network devices that work with Time Machine. None of the third-party NAS vendors, as far as I know, meets that specification. They all use the incomplete, obsolete Netatalk implementation of Apple Filing Protocol.
    If you want network backup, use as the destination either an Apple Time Capsule or an external storage device connected to another Mac or to an 802.11ac AirPort base station. Only the 802.11ac base stations support Time Machine, not any older model.
    Otherwise, don't use Time Machine at all. There are other ways to back up, though none of them is anywhere near as efficient or as well integrated with OS X. I don't have a specific recommendation.
    If you're determined to keep using the NAS with Time Machine, your only recourse for any problems that result is to the manufacturer (which will blame Apple, or you, or anyone but itself.)

  • Adobe Illustrator CS6 serial number does not work on my new MAC. It does work on my old MAC.

    I have Adobe Illustrator CS6 installed on my new Mac but the serial number does not work.
    Do I need to remove the program on the old Mac first?

    Thanks for you reply
    Then I do not understand why the serial number does not work? I have tried to type it several times.
    Regards
    Einar Tyholdt
    9. jan. 2015 kl. 16:16 skrev Monika Gause <[email protected]>:
    Adobe Illustrator CS6 serial number does not work on my new MAC. It does work on my old MAC.
    created by Monika Gause in Illustrator - View the full discussion
    You can install it on two computers simultaneously, so uninstalling is not needed if it's the only other installation.
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7080891#7080891 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7080891#7080891
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Illustrator by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Ipad displays "ipad is disabled connect to itunes", I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?

    Ipad displays “ipad is disabled connect to itunes”, I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?
    My son let one of his friends use his ipad. The next time he tired to use it he could not get it unlocked, I tired to unlock it but it kept telling me that I had the wrong pass code. With out me knowing my son continued to tire until it completely disabled it self.

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • Auto keyframe and auto transition not working

    auto keyframe and auto transition not working and I have a creative cloud, in addition the auto keyframe works in the getting startel lessons....

    In order to use these you need to have the autokey frame and transition selected
    OFF   ON
    and have the first key checked then move the playhead to the new position and it should add the transition.
    Did you try this and it is not working?.

  • In Photoshop CS6 Hue Saturation does not work with forground/background Jitter set at 100 percent no change in color is observed. Help

    In Photoshop CS6 Hue Saturation does not work with forground/background Jitter set at 100 percent no change in color is observed. I have Added a screen Shot of the Brush settings and a demonstration of what the brush produces.
    I also notice That when I make a pattern of a single color, when I fill a selection with the pattern I get a rainbow of different colors.
    I am running a 64 bit version of Photoshop from the CS6 Masters Collection
    I am on a PC with a Intel i7 1366 4 physical cores and 8 threads, 24 Gig of DDR memory, A Crucial 512 Gig SSD and a NVIDIA GTX 570 with 2 Gig of memory.
    The document size is 2100 by 1500 Pixels at 300 PPI   only two layers

    In Photoshop CS6 Hue Saturation does not work with forground/background Jitter set at 100 percent no change in color is observed. I have Added a screen Shot of the Brush settings and a demonstration of what the brush produces.
    I also notice That when I make a pattern of a single color, when I fill a selection with the pattern I get a rainbow of different colors.
    I am running a 64 bit version of Photoshop from the CS6 Masters Collection
    I am on a PC with a Intel i7 1366 4 physical cores and 8 threads, 24 Gig of DDR memory, A Crucial 512 Gig SSD and a NVIDIA GTX 570 with 2 Gig of memory.
    The document size is 2100 by 1500 Pixels at 300 PPI   only two layers

  • I am trying to save a large file on Illustrator CS6 and it does not save and instead says "Unknown Error Occurred." What do I do?

    I am trying to save a large file on Illustrator CS6 and it does not save and instead says "Unknown Error Occurred." What do I do?
    The file has 4 artboards with webpage designs. I tried to take two of the artboards, create a separate doc with those two, and save, but the result was the same.
    However, I am able to save simpler, smaller files.
    I need to not lose these files and I am afraid to quit and restart and lose my unfinished work.
    Any advice?

    What happens if you choose this option?

  • My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    Try perform below steps.
    Open task manager by pressing Ctrl + Shift + Esc  keys. Click on more details if the option available.
    Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
    Then hold windows key on your keyboard and Press R key.
    It will open Run window
    In Run window, type Appdata and click on Ok
    Open Local > Adobe folders
    Delete AAMUpdater and OOBE folders
    Then navigate to C:\Program Files (x86)\Common Files\Adobe
    Delete Adobe Application Manager and OOBE folders
    Go back to Program Files (x86) and Open Adobe folder
    Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
    Download and install Creative Cloud App from below link
    https://creative.adobe.com/products/download/creative-cloud
    Then check

  • TS1362 I downloaded two cd's last night and I am un able to play some songs cause it tells me I am this computer is unauthorized to play some songs,I did what it said about going to store to get authorized and still will not work,not happy at all!

    I downloaded two cd's last night and I am un able to play some songs cause it tells me I am this computer is unauthorized to play some songs,I did what it said about going to store to get authorized and still will not work,not happy at all!  I NEED HELP OR MY MONEY BACK NOW!

    There seems to be an occasional issue with downloads from the store. They prompt for authorization when they are in fact corrupt/incomplete in some fashion. Try deleting the problem tracks (do not hide from iTunes in the cloud), close iTunes and reopen, go to iTunes Store > Qucklinks > Purchased > Music > Not on this computer. Select a few tracks to download then click the icon that appears at the top-right of the iTunes window.. Untick the box that reads Allow simultaneous downloads. Proceed with the rest of your eligible purchases.
    If you still have a problem use the Report a problem links in your account history to contact the iTunes Store support team.
    tt2

Maybe you are looking for

  • My wifi no working on my 4s

    ios 7.0.4 is suck

  • Division Error

    Hi All, i am getting Error while running the report. how to over come this problem. Please help on this. for example: <?xdoxslt:set_variable($_XDOCTX,'1','10')?> <?xdoxslt:set_variable($_XDOCTX,'2','20')?> <?xdoxslt:set_variable($_XDOCTX,'3','0')?> <

  • Transporter scanario

    Hello, The scenario is sometimes payment is to be made on proforma invoice issued by supplier, against letter of credit. how it will happen in sap. urgent

  • I can't move exactly the objects

    I have Indesign CS5, I have turned off all the snap guides, but i still have the problem, that the program snap the objects in one place to another, so i cant put exactly each other rectangles. Here is a pic demonstrating the problem. Here i wanted t

  • Service missing after server re-start

    Hi I'm getting a weird behaviour of J2EE Engine. I've deployed a webservice on server. The problem starts when someone re-starts the server. The service, that was previously deployed, was not found on server, i.e. I've to re-deployed that service. I