CS6 asking for serial key after 18 months of use

I purchased DW CS6 through the education scheme and have been merrily using it for 18 months. Yesterday tried to load it an it's asking for a Serial number of go to a free trial. I have read the forums and this is a common problem. How do I solve this? If not can I get a refund? I also do not have a serial number on the packaging, rather a Product Code.

Hello Belinda,
this sounds very strange and so you should have a look at Adobe's database, to see what's stored/saved about your accounts. Here you will find general infos about your Adobe Account https://www.adobe.com/account.html >>> see My productsView all >>> These registered products are associated with your Adobe ID. >>> Name >>> Serial number. And to find your serial number have a look there http://helpx.adobe.com/x-productkb/global/find-serial-number.html >>> I lost my serial number >> see comment.
The last time Adobe suggests so too this https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing- activation.
If your problem persists, please click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for my part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

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Message title was edited by: Brett N

1) Every version of all Adobe software has worked like this. It was the faulty upgrade of the Windows OS to 64-bit that resulted in this behavior. I believe we still don't know why this only happened to a small number of systems, but it is most likely tied to system processor (we have seen such issues in the past) and probably something to do with the BIOS as well.
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2a) Yes, precisely. The Machine ID swap seems to be tied to rebooting the computer and it is generally switching back and forth between a 32-bit and a 64-bit identity. I'm not aware of how to do a local call to get this particular ID off a computer. It is tied to the actual hardware of the machine. This ID should only changed when you do some major modifications to the machine, such as swapping out the processor.
3) You can do this yourself. Just go to Help > Deactivate.
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5) Unfortunately, this is not possible for legal reasons.
6) The Adobe Application Manager is the precursor to the Creative Cloud desktop app. They use the same core technologies, but there have been a number of updates to the make it the desktop app. They are very different in appearance. Here are some screenshots of the desktop app: Sign out, Sign in | Creative Cloud Desktop app
7) Hopefully, those new threads are in the correct forums. The Photoshop product forum is not the correct place to have discussions on this topic. Posts of this nature should be going to Adobe Licensing or Downloading, Installing, Setting Up

CS6 asking for serial key after 18 months of use

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