CS6 - Bridge fails to launch

Hi,
A couple of months ago I installed CS6 Design & Web Premium. All seemed fine until a few weeks ago I found I seemed to be barred from using Acrobat - I forget the details but I think an error message noted that the product hadn't been registered. It had - and all the other elements of CS6 ran fine. I forget how this was sorted - I think through some reactivation process or other on the Adobe site, or maybe it involved a download of some kind to iron out a bug.
I've only just tried to run Bridge for the first time since then. It was working on first installation, but now it won't load at all, either from within Photoshop or InDesign, of from the Windows programme menu (including Ctrl + click). The Bridge button from within PS/ID momentarily brings up the Windows hour glass, then nothing. Through mini-Bridge, I'm asked to open Bridge  - OKing in response leaves the system hanging. I'm on Windows 8.1.
If anyone has any ideas - or pointers on how to contact Adobe - I'd be grateful.
Regards,
Nick

As an addition... I've just checked my account details, and according to the account page I have free membership of Creative Cloud (I have no idea why... but I think it's somehow a result of the resolution to the Acrobat issue mentioned above), but no registered products. Yet, I have two (CS6 Design Standard, and CS6 Design Web & Premium - two systems for two different computers on two sites), and both have been registered and activated, and both were noted on my account page last time I was there. I'm guessing that this may be why Bridge won't run, but I've no idea why everything else does. Does anyone have any idea how I go about contacting Adobe about this?
Regards,
Nick

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