CS6 (CD-ROM) doesn't show in my Account - Why?

Hello,
I purchased CS6 (boxed CD-ROM) as an upgrade for the CS5.5 that I download-purchased directly from Adobe.
I've registered the CS6 product, but while the CS5.5 (and any previously products ordered from Adobe) shows in my Adobe Account, the CS6 doesn't.
When I tried to add the CS6 registration to the products list on my account page, the system tells me the product has already been registered.
That is true, but how do I add it the list on my accounts page?
Thanks,
Harry

OK, I found the reason -- I registered CS6 under a different Adobe ID.
Now the big question is:
HOW DO I MERGE THE TWO ACCOUNTS INTO ONE?
Thanks,
Harry

Similar Messages

I bought Indesign as one app but it doesn't show in my account. How can I install?

I bought Indesign as one app but it doesn't show in my account. How can I install?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

When i call someone who already connected with another call it doesn't show any wating notification. why? it is very important. all other mobiles have this potion. Please give me some solution.

when i call someone who already connected with another call it doesn't show any wating notification. why? it is very important. all other mobiles have this option. Please give me some solution.

Your iPhone can take multiple calls. If you answer your phone from one person or call someone and another call comes into you, you will hear a beep and if you pull your phone away from your ear, you will see that you can hang up the call with the 1st person or answer the 2nd call and then swap between the two.
I have no idea what you mean by you calling someone who is already talking to someone. I've never been able to see on my iPhone that someone I'm calling is already talking to someone else.

I made payment for Creative Cloud but order doesn't show on my account. Only the free trial shows when I am going into my account. What can I do?

I made a payment with my credit card for Creative Cloud. I have confirmation of payment on my phone by on the name to Digital River Luxembourg. Did the payment went to the right place?
When I enter my Adobe account doesn't show any order purchase or any order pending?
What can I do?

Moving this discussion to the Adobe Creative Cloud forum.
Tumaaka if you are facing difficulties placing your order then please contact our support team directly at Get help with orders, refunds, and exchanges.

Itunes doesn't show my email accounts

I've just got an ipod touch and have downloaded itunes.
I have managed to add my 2 active email accounts to the ipod.
However, itunes summary page for the device only shows 1 dead account - so I can't synch properly - does anyone know how I add my email accounts to this?

Okay... following problem. When I connect my iPod
Nano to my PC iTunes starts up, but it doesn't show
my iPod, so i can't put music or anything on it.
My iPod does show up as a hard drive on windows...
Please help my I tried everything I know (re-install
iTunes, tried it on another PC... nothing worked out
well)
EDIT: I use the newest iTunes version
http://docs.info.apple.com/article.html?artnum=93716
This information is all over these forums, a very short search could have revealed this.

CS6 Installation package doesn't show a progress bar when installing?

I'm trying to install an upgrade from CS5.5 Prod Prem to CS6 Prod Prem onto my iMac (10.9.3). I've downloaded the file twice, and tried twice to run it. The install drive will mount from the .dmg, I run it, click on "Install", a progress bar shows up that says "Initializing Installer" which takes maybe a minute or two, then that progress bar disappears and Adobe Application Manager shows up on the doc and nothing else appears to happen. The Activity Monitor does not appear to show any type of installation happening.
How do I get this to install? Shouldn't I be seeing some kind of progress bar?

I just remembered something else which might be helpful. We had the exact same thing happen last year when we had to re-install the Flash Player at work. It was supposedly some kind of problem with the installer not being able to function through the company's firewall, which I didn't have the access or permission to turn off or alter in any way. The only thing that worked was locating and using the full installer package.
So... does anyone know where I could get the full installer package for CS6 Production Premium?

COD AW Purchase doesn't show up on account

Once again, my local Best Buy messed up my game purchase. After waiting 25 minutes for three Best Buy employees to figure out what gamers club unlock actually is, I was able to purchase my copy of Call of Duty Advanced Warfare. Since everything, as usual, was such a mess, I specifically asked if the purchase would show up on my rewards account and if I would still get the $10 pre-order reward.
I checked my account this morning and of course the purchase is not showing up. What do I need to do to make sure I recieve my $10 reward?

Hello dallasb86,
Thanks for reserving and purchasing your copy of Call of Duty: Advanced Warfare with us! I hope you're enjoying the game so far.
Like MuricanDavester alluded to, remember that it can take 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. The associated points may also not appear as pending, and instead simply be available right away. As such, we do need to allow that time to pass before we're able to take any further action. If you still haven't seen record of your pre-order bonus after that 15-20 day window has passed, let us know and we'd be glad to see what can be done to assist you at that time.
Thank you for your patience and understanding.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Product purchased, but it doesn't show order in account!

beside that, in my adobe account it show my membership expired! but i already paid,...can help to fixed it?

The order has been placed in digital river store, The order placed on 12/3/14 & 12/1/14 are canceled & have been refunded.
Please place a new order.
Regards
Rajshree

My cc subscription doesn't show in my account, what to do?

So I signed for a cc 1 year subscription, but a few days ago I got an email from Adobe that said my card was rejected, so I want to change the credit card but when I log in its like I never had bought any subscription at all, what should I do? I used a discount to subscribe and it is no longer avaliable so I can't just start another subscription.

Hi Groovyk,
I checked your subscription, it is active, it has been also activated on just machine.
If you are facing a issue in changing the card details, please contact Adobe at http://adobe.ly/yxj0t6.
You will be assisted for chaniging the card details,
NOTE: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Regards,
Rajshree

HT201209 Why doesn't a gift card amount show in my account? When I try to re-enter it said code already entered. How do I get to the gift card amount?

A couple things,
First I redeemed a gift card I have and yet it doesn't show in my account. I tried re-entering the code again and ofcourse I was advised the code had already been entered. What do I do?
Also, I entered another of my gift card codes and advised it was redeemed yet when I go to use my gift card credits it takes me to my regular billing information; credit card, etc. How do I get the store to accept payment by my credits instead of my other billing information?

For possible causes and solutions see [[Firefox is already running but is not responding]].

Adobe Download Assistant doesn't show me CS6 Design Standard as an option. Why?

Adobe Download Assistant doesn't show me CS6 Design Standard as an option. Why?

Hi Elliot, the link that I had no longer works. Apparently we are not alone in this. I got the link by going to Adobe Support and starting a chat with an Adobe rep. I believe that I went through a series of windows under CS6 Design Standard and clicked a button that said, "I still need help." I think that started the chat. Good luck!

I installed CS6 and now Lightroom doesn't show CS5 as an Edit option

I installed CS6 and now Lightroom doesn't show CS5 as an Edit option. CS5 is still installed on my computer. How can I add it to Lightroom Edit options?
Mac 10.6.8

You can add CS5 as an "Additional External Editor" on the External Editing Tab of the Preferences panel. See this screenshot, I have Photoshop CS5 as my prime editor, and have added CS3 as an additional external editor:
Then when you use "Edit In...." you'll see both options available..

Folder of Adobe Flash CS4 under Applications doesn't show the Flash logo

I migrated to my new Mac from an old Mac in which I had previously installed Adobe Creative Suite 4 Web Premium which includes Adobe Flash CS4 Professional. After I did that, all the files for the Adobe softwares were in blue and wouldn't work so I reinstalled the DVDs again. All my folders show the logos that correspond to the softwares located in each folder except for the Adobe Flash CS4 Professional which is still in blue. When I click on it to open the software, it works, but it shows this message:
Error initializing Java Runtime Environment. You may need to reinstall Flash. Click OK
It works, but it bugs me that all the other softwares show the logos except for Flash. I tried to run the DVD #1 again, but when it shows all the softwares that you can click on to install, it doesn't show Flash.
Does anyone know how to fix that problem?
Thanks in advance.

you can dl the installation files or copy the files from your disk to a desktop directory.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Bridge doesn´t show preview of tif-images

Hi,
I uses Bridge CS6 on a Mac with MacOS 10.9.2. Suddenly bridge doesn´t show previews of Tif-images. It´s also impossible to fill in any metadata. The program also says that the image isn´t tagged with any color profile. I don´t have these problems with jpegs, only with Tif-images. I even get previews on the RAW-images. Does anyone know what the problem can be?
Ulf

I guess I have to try to reinstall the program.......
I'm 99,99 % sure that won't help solving your problem because to possible being effective you also should use the Adobe Clean tool to get rid of a lot of the hidden files that just stay put during a normal reinstall. But if you want to do something easier instead of reinstall, quit Bridge and go to the user library (by default hidden per OSX 7, use Finder, menu Go with option to reveal this library)
In the preferences folder is plist file for Bridge (com.adobe.bridge5.plist), drag this file to the trash. Then in same library go to the folder Caches / Adobe/ Bridge CS5 and inhere delete both plug in and folder called Cache. (this means recaching the previews and thumbs).
Then restart Bridge holding down option key and again choose 'reset prefs'. All previous deleted items will be replaced with new, fresh and empty ones and you have an almost like factory settings Bridge without the need of reinstall.
But I really suspect it comes down to the Tiff files so maybe also a reset of preferences in PS might be worth a try.

I've just purchased the photographer's package, but the download for Lr doesn't show in my app list?

I've just purchased the photographer's package, but the download button for Lightroom doesn't show in my app list. How come?
I've checked everything and my computer system should be able to run it perfectly.

From what I can tell you won't be presented with apps Adobe thinks are not compatible with your system but I don't see why that would be true in your case. It is supposed to be possible to download the trial and then convert it to the cloud. Maybe you can try that. Here are the instructions for Photoshop. Hopefully it's similar for Lightroom. The link for Lightroom instructions on this page just goes to the same page.
https://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html#ALFBM
Sorry not to be more help.

CS6 (CD-ROM) doesn't show in my Account - Why?

Similar Messages

Maybe you are looking for