CS6 + Creative Cloud + two computers = interminable mess

I am so fed up with Adobe right now. Every supposed 'solution' leads to another dead end. I contacted a guy on chat earlier and his advice sounded good at the time ("You have to sign up your laptop to Creative Cloud, then download and install") except I can't find any way of doing what he said. How do you 'sign up your laptop to Creative Cloud'?
Look. I upgraded from CS3 to CS6. I did so using the Creative Cloud join monthly for a year option. It worked - for my desktop computer. Today, for almost six hours, I've been trying to get it to work on both my desktop and laptop, as CS3 did, as I'm told the license for CS6 allows. In fact, I can find plenty of confirmations on the site that I can use the software on two computers (allowing for deactivation/activation) but I can't find any sensible instructions on how to go about it.
And in the process of trying to follow the arcane suggestions and lack of suggestions, I find that all the CS6 components on my desktop computer have now changed their minds - they believe they are trial versions. Even though I've paid, and have the receipt. So I found instructions for how you're supposed to overcome that problem, downloaded the supposedly patched version of AAM, and tried to follow the next steps, which include deactivating a component by choosing 'Deactivate' under the 'Help' menu. Guess what? You can't access the Deactivate instruction under the help menu; it's greyed out. Another dead end.
I HAVE WORK TO DO! THE WORK I HAVE TO DO IS SUPPOSED TO BE PAYING FOR MY UPGRADE TO CS6! YOU ARE STUFFING ME AROUND AND COSTING ME MONEY, ADOBE! YES, I MEAN TO SHOUT! I AM VERY PISSED OFF!
Does anyone have any idea what I should do from here? Is Quark Express still available?

The trial problem remains insoluble. I've tried going through the steps at http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html without success.
Firstly, that page says "You also have Creative Suite 5 (CS5) products installed on the same computer." As far as I know I have never had any product from CS5. I've had CS3 and I've upgraded to CS6. That's all.
Ther page also says "Acrobat displays the error, "Configuration Error 130:10." Not that I can see. There's no error message when azi try to use Acrobat.
Anyway, I try to do what the page tells me to. I download the patched version of AAM, install it, then open a CS6 component. I've tried each of InDesign, Photoshop and Acrobat. According to the instructions, once I've opened them, I should choose 'Deactivate' from the 'Help' menu. In each case 'Deactivate' is greyed out, so I can't choose it. So I'm at Step 4 and can't go any further.

Similar Messages

Can I download applications from CS6 Creative Cloud on a Mac OS X?

Can I download applications from CS6 Creative Cloud on a Mac OS X?

Copying from this forum thread (http://forums.adobe.com/message/4395631)
Can you install the creative cloud suite on the Mac and PC?
Yes you have two installs per subscription which can be installed on Mac and Windows, two Macs, or two Windows computers.

CS6 Creative Cloud

I currently have CS4 Web Premimum and I an interested in upgrading to the CS6 Creative Cloud. How many computers can I use my subscription for? Currently it is two, but I want to make sure this will still be the case for CS6. Also would my CS4 applications run on alternate computers if I installed it?

One of the Adobe videos notes that a merit of the software is that you can mix and match users. For example if you have a freelancer who needs a copy of CS6 to fit in with your workflow then you can buy a month on month subscription. I imagine this would apply to a yearly subscription if you need to share it about within the licensing constraints. From what I've read you can only have one instance of CS6 "as long as they are not running at the same time". This is the wording of the terms "install them on your primary computer and one backup computer".

Trial period has expired for legit CS6 Creative Cloud subscription??

Last night Adobe Application Manager upgraded itself. All well and good. It showed correctly what CS6 apps I had downloaded and installed previously.
I am a CS6 Creative Cloud subscriber with nine months to go.
Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
Your trial period has expired!
I have been using all installed Creative Cloude appd for the last 3-4 months with no problems! Why this now??
StellaC

The creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product.

Error updating Dreamweaver and Extension Manager CS6 (Creative Cloud)

Hello,
I'm having troubles updating Dreamweaver and Extension Manager CS6 (Creative Cloud) on Macbook Pro with OS version 10.8.2. I get this error codes for both updates U44M1P7.
The log files are generated.
Here is an extract (last lines) of the dreamweaver log file (Adobe Dreamweaver CS6 12.2.0 04-16-2013.log):
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Installer Operation: PayloadUninstaller
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Session {A9861095-6F8C-11E2-B313-84E4FE4B0A47} modify request for AdobeCode: {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:024 | [INFO] | | OOBE | DE | | | | 118619 | Effective AdobeCode for: {CB894C92-6F8C-11E2-B313-9980D700C45F} is {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:070 | [INFO] | | OOBE | DE | | | | 118619 | PDB install manipulation failed
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Payload Operation :{CB894C92-6F8C-11E2-B313-9980D700C45F}] took 101 milliseconds (0.101 seconds) DTR = 39.604 KBPS (0.0386757 MBPS)
04/16/13 10:17:40:099 | [INFO] | | OOBE | DE | | | | 118086 | User specified overrideFile:
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | The csu inventory was not updated for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}, value of local var is -1
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:143 | [INFO] | | OOBE | DE | | | | 118086 | No operation. We're done:
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components installed: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components repaired: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components removed: 0
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: The following payload errors were found during install:
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12-mul: Patch already installed
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack: Install failed
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Call PostSession Custom Hook
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | ::START TIMER:: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}]
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | In ReinstallSessionCloseProc
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | Custom action return code: 0
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}] took 0 milliseconds (0 seconds)
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Total Timer] took 17239 milliseconds (17.239 seconds) DTR = 1.16016 KBPS (0.00113297 MBPS)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | OSX version: 10.8.3
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------------------------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | END - Installer Session
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Here is an extract (last lines) of the extension manager log file (Adobe Extension Manager CS6 6.0.5 04-16-2013.log):
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Installer Operation: PayloadUninstaller
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Session {7E13F325-CE11-42B3-BFD8-C15A8296EACB} modify request for AdobeCode: {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:316 | [INFO] | | OOBE | DE | | | | 117458 | Effective AdobeCode for: {7E13F325-CE11-42B3-BFD8-C15A8296EACB} is {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:364 | [INFO] | | OOBE | DE | | | | 117458 | PDB install manipulation failed
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Payload Operation :{7E13F325-CE11-42B3-BFD8-C15A8296EACB}] took 102 milliseconds (0.102 seconds)
04/16/13 10:17:17:389 | [INFO] | | OOBE | DE | | | | 117373 | User specified overrideFile:
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | The csu inventory was not updated for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}, value of local var is -1
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:433 | [INFO] | | OOBE | DE | | | | 117373 | No operation. We're done:
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components installed: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components repaired: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components removed: 0
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: The following payload errors were found during install:
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: - Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All: Install failed
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | Call PostSession Custom Hook
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Total Timer] took 3213 milliseconds (3.213 seconds) DTR = 4.97977 KBPS (0.00486306 MBPS)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | OSX version: 10.8.3
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------------------------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | END - Installer Session
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Regards
Jan

In this log file I can see you are getting Error : U44M1P7 while updating the software
This Error comes where language packs for software are not installed properly on the machine.
I would suggest to update Adobe Application manager from
Windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
then try to install the update if still you are not able to update software and getting same error then uninstall all the Adobe software selecting remove prefernces.
After uninstalling the software run the Adobe Cleaner tool(http://www.adobe.com/support/contact/cscleanertool.html) and remove the leftovers.
Regards,
Jatin Dembla

Migrating settings, actions, plug-ins etc. from CS5 to CS6 (Creative Cloud)

Hi,
I wondered if someone could help me with the transition from CS5 to CS6 (Creative Cloud). I'm on a Mac with Mountain Lion.
I would like to migrate as many settings (i.e. workspaces where relevant), personal Photoshop actions, plug-ins (i.e. Type DNA, FontShop [Photoshop], Scriptographer [Illustrator] and Blurb Template Creator [InDesign]) as possible from CS5 to CS6. What is the easiest and smoothest way to do this?
Some settings, actions and plug-ins might not work with CS6, I don't know. I can't find where my Photoshop actions are archived atm.
Can I import extensions from Adobe Extension Manager CS5 to Adobe Extension Manager CS6?
Should I uninstall all CS5 apps? I'd like to keep InDesign CS5 for backwards compatibility at least.
Does Audition completely replace Soundbooth? What about Flash Catalyst, Device Central and OnLocation?
Edit: I have already installed all the Creative Cloud applications btw. But I haven't uninstalled any CS5 apps yet.
Thanks,
Eivind

Hi Elvind,
I would suggest keeping both CS5 and CS6 versions on the system until you are fully transitioned, longer if you want. When you launch Photoshop CS6 it will ask you if you want to import settings from the prior version. Third party plug-ins may or may not be compatible between versions so you might need to check with the manufacturer to find out. You would most likely need to reinstall any third party plug-ins that integrate into existing Adobe product installations though.
I found this document for Photoshop CS6
http://helpx.adobe.com/photoshop/kb/preset-migration-photoshop-cs6.htm l
For the PS actions, I normally open the actions panel, highlight the actions set (folder) I wanted to migrate, from the flyout menu of the panel choose the option to save the set, this creates the .atm file. There is another option for importing actions in the same menu.
I can't speak to migrating in relation to the other products. I would recommend posting in the respective product forums.
-Dave

Problem updating CS6 Creative Cloud apps

Is there a central location to go to update CS6 Creative Cloud applications?

All updates are handled through the application manager and if that is not centralized enough, then I'm not sure what you are asking.
Mylenium

I have got Indesign CS6 (Creative Cloud subscription) but I also need Indesign CS5.5. Can I buy it?

I have got Indesign CS6 (Creative Cloud subscription) but I also need Indesign CS5.5. Can I buy it?

Adobe CS 5.5 is not available for sale from any reliable source, including Adobe.
If you see offers for the product on other websites, BEWARE! It's highly likely that they are bogus software, which is not legally obtained or licensed.

ANN: $30/month for CS6 Creative Cloud

Adobe is offering a low introductory rate of US $29.99/month for the first year to CS6 Creative Cloud subscribers who upgrade from any CS3+ products.
http://9to5mac.com/2012/04/23/adobe-officially-launches-cs6-suite-offe rs-30month-introductory-pricing-on-creative-cloud/
$30 x 12 mos = $360 vs their regular annual rate of $600.
What is Creative Cloud? See below for details.
http://www.adobe.com/special/tnt/ccm0001/_modal_faq.html
Nancy O.

I'm at a disadvantage because I haven't upgraded since CS2. To purchase a la carte (Photoshop, Illustrator, InDesign, Acrobat & Dreamweaver), I'd have to spend $2845.
Design Standard suite plus Dreamweaver will cost me $1698.
If I join the Cloud at regular rates, I'll only spend $600/yr. So yeah, I'm tempted.
Nancy O.

Premiere Pro CS6 Creative Cloud & ProRes presets

I am using the Atamos Ninja 2 to capture footage from my Canon 5D Mark III. One of the options on the Ninja 2 is to capture using the ProRes HQ codec. I'd really like to be able to take the ProRes footage and use Premiere Pro CS6 (creative cloud) on my MacBook Pro (10.8.3). Is there any way to do this? I don't see ProRes presets available. I can import the footage, but can't drag and drop it into the timeline.

Joe Bloe,
Thanks. Here's what's interesting that I don't understand. I did what you pointed out previously. That works from a functionality perspective...sort of.
I originally captured at 30 fps (drop frame 29.97) on the Ninja 2 because of what I understood here:
http://atomos.activehosted.com/kb/article/codecfrres/when-should-i-use-24p
When I used the technique you described, the sequence settings were the same technically. But the editing mode listed is ARRI Cinema. There are still no presets I can see for ProRes. I'm not sure if the sequence that resulted from the steps you described are taking advaantage of the ProRes codec. And since I don't see any presets anywhere in PPro for ProRes, I'm still wondering how to get them in PPro.
I've seen this too:
http://blogs.adobe.com/VideoRoad/2011/08/a-prores-workflow-end-to-end.html
But I don;t understand how, in the above instructions, the option to select Apple ProRes in the Video Preview setting is available. Is this a difference in CS6 from earlier versions?
Btw, I have the latest version of Compressor (and Quicktime) installed so I should have the ProRes codecs available.
I also downloaded the folder of ProRes codecs for AME and imported them that was available here:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5411
This still doesn't make the presets available in PPRo.
What am I missing?
http://blogs.adobe.com/VideoRoad/2011/08/a-prores-workflow-end-to-end.htmljoe bloe premiere wrote:
When you create a new Project, you are initially presented
with a menu of Sequence types to choose from.
You can skip this step by hitting 'Cancel', import your media,
then do this to create a Sequence that matches your footage:
Or, select a media file, right-click and select "New Sequence From Clip".
-Josh

Where are the default libraries for Encore CS6 Creative Cloud?

Where are the default libraries for Encore CS6 Creative Cloud? I just installed, opened a new project and don't see any like I had with previous versions. Is there a separate install for this, was it removed from CS6 or was it removed from CS6 Creative Cloud?

go read this and tell me what you think:
http://forums.adobe.com/thread/1029098

I am currently using CS6 (Creative Cloud) I now need to download 5.5 - is this possible?

I am currently using CS6 (Creative Cloud) I now need to download 5.5 - is this possible?

Hi PluginM1,
Yes, you can download CS 5.5 on your machine.
Please visit this Website and follow the instructions as mentioned before you download.
http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
Regards,
Abhijit

Is there a difference between Creative Suite CS6 & Creative Cloud?

Is there a difference between Creative Suite CS6 & Creative Cloud?

Poorly executed? May be. No native and still learning.
Not living in the country, where it´s easy to become a company owner.
So, keep cool... There will be the day I learned. I try my best.
The terrible syntax is mostly based on google translate..
Narrow minded? Hm, may be.
The difference between file access AFTER subscription only my problem?
Hm, hm, hm?
My business dependent on Adobes layers? Did I say/write that?
Upps.
And you think, I don´t have to care about these (my) layers? Hm.
And on the other hand telling me about Quality (which is better than quantity)?
May be I did something wrong till today.
And I have to be glad, that there still are clients...
Thank God.
If someone has a legitimate question...
And the answer has to come from professionals...
Sorry, I just thought, the staff-answer didn´t describe the differences between CS and CC completely. Thought, there is missing a bit & want to help.
But if you think it wasn´t necessary... And the difference between the both was perfectly and completely given, in a professional way, like you want,...
Then Sorry, ... excuse.
I don´t want to confuse with useless information...

How to Closing Adobe account and remove all reference to Adobe Creative Cloud from Computers C Drive

I currently have two windows computers and i have had Adobe Creative Cloud installed on both of them, I have already removed the creative cloud program from one of them using the Add/remove program that comes as default with the windows platform, how ever the licence information is still on the C Drive, How can this be removed. I also wish to close my CC account, how is this done?

Hi There,
Kindly try CC cleaner tool:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Thanks,
Atul Saini

Illustrator CS6 creative cloud crashes when saving

I downloaded Illustrator as part of my creative cloud subscription.
Today when I opened a file I worked on for hours last night, an error message with a lot of unreadable characters showed up. I relaunched it and redid the work. Then I went to save, and it crashed with the same error message.
Then it asked me to sign in, saying I was using a trial version, even though I was signed in and had been using it. So I sign in again, make the changes again, save, and it crashes again. When I open the file, the layers have been altered so that everything is now on one layer.
This is crazy and is costing me a lot of valuable work.
Please help.

Hey Everyone.
Mylenium and Designer - Im using Mac OSX Lion, CS6 downloaded from Creative Cloud. I can send a snapshot of the error message when I get back into the office. In terms of workflow, I had worked all night on a project, saved it and had no issue. The next day when I went to open the file it gave an error message which I'll send and then prompted me to login and now said I was using a trial version. I logged in again, recreated the work I had done, and when I went to save it, the same error message came up, and it again said I was in a trial version and wasnt logged in. I logged in again, it worked, and when I opened the file the layers had all been rearraged so that essentially all my assets were on a single layer. Thats when I started reaching out to support.
Wade - not sure your question is necessarily the obvious question, nor where your assumptions about what I did and didnt do are coming from, but since you asked, I contacted support 3 times before coming on here, and they were a dead end. First I called phone support, had them call me back, and the overseas call center was a series of unrelated questions followed by a disconnection. Chat support started to help me, but after asking two questions, also seemingly unrelated, told me I would have to call phone support for this issue. I called them a second time, explained the issue in detail, was told they needed 3-4 minutes to research the issue. I waited 40 minutes on hold before hanging up.
Thanks for the help.

CS6 + Creative Cloud + two computers = interminable mess

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