CS6 Design and Web Premium - Software Download Card - once verified, where do you download it from?

I purchased CS6 Design and Web Premium on 31 January 2014 as a Software Download Card. I have had this product for 12 days, but cannot download or use it. After opening a case with Adobe, and receiving a serial number from them, I am still not using my product as I am still unable to download it. I have tried every single thing I can find on Adobe's website- all without any success. I am VERY VERY frustrated. I had no alternative but to purchase this product as a software download card as Adobe do not make boxed versions anymore. My educational status has been verified, and I have received a serial number from Adobe. So - can someone please please tell me where I download it from?? It should not be this difficult.

Download CS6 products -
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

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    Date: Tue, 12 Jun 2012 17:24:30 -0600
    From: [email protected]
    To: [email protected]
    Subject: CS6 Design and Web Premium: can't open DW as it tells me I'm not connected to the internet
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