CS6 Design Standard upgrade serial not recognized

I just recently purchased upgrades for three Adobe CS5 Design Standard to CS6 Design Standard and when I try to apply the upgrade serials it says the serials are not recognized as valid.  I downloaded CS6 from the link in my order, installed, and tried to apply the license and it will not work.  Is there something that I'm missing in the process?

Contact support.
Mylenium

Similar Messages

  • Adobe can not validate the serial number for CS6 Design Standard. What goes wrong?

    After purchasing and downloading and installing the CS6 Design Standard package serial number is requested,. After completing the SN (as sent) I get the following message: "We can not validate this serial CS6 Design Standard". What am I doing wrong

    That entries are blocking the product to reach Adobe servers.
    Move your hosts file to desktop and open it from there.
    Then remove entries like " 127.0.0.1 lm.licenses.adobe.com " ( There should not be any Adobe related entries )
    Once you have removed, close hosts window.
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  • CS6 Design Standard Serial Number is valid, but a qualifying product could not be found...?

    I am attempting to reinstall CS6 Design Standard after a computer upgrade, however the Application Manager won't take my serial number.  In particular, when I enter the serial number, I receive the following error message:
    Serial Number you provided is valid, but a qualifying product could not be found on this computer.
    When I enter the serial number for one of the products that should be eligible for the upgrade, I receive the error message:
    This serial number is not for a qualifying product.  Please try another.
    I've attempted this on a couple of machines with the same result.  I've also attempted to install CS6 Design Standard after installing numerous other products: CS5 Design Premium, CS5 Design Standard, CS3 Design Standard... and none of these were found as qualifying products.
    I'm attempting this on OS X 10.9.3, on numerous MacBook Pro configurations from the past four years.  It is plugged into the network, and the connection is active.  I haven't seen anything in Console that is related.
    Is there someone from Adobe that I can contact to get verification of this Serial Number, and what product it would be attached to?
    Thanks,
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    The Serial Number you have is a upgrade Serial Number from a older version.
    So when you try to install, you have to insert the Serial Number for CS6 Design Standard and on the next screen, you need to choose the old product from drop down list and enter the Serial Number for that.
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    If still you have issue, you can contact the support as mentioned by Steve.
    http://helpx.adobe.com/contact.html

  • Upgrade to CS6 Design Standard problems

    I bought CS5 Design Standard on March 30, 2012 so I applied for the free upgrade to CS under the "Claim your complimentary CS6 Upgrade" program (http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-produ ct-announcement1.html).  I got an e-mail saying I was approved.  Under "My Adobe", it showed a receipt for the free upgrade with an order #.  There is a link on the receipt page to download the upgrade but when I click on the link it said I have no download.  I contacted cutomer service a couple of times (phone and chat) and finally I got an e-mail with a serial number for CS6 Design Standard and it said to click on the download link on the receipt.  But now the receipt that was there is gone and I can't download anything.  I contacted customer service again (chat) and they said it should be up in 24 hours.  It's been a week now and I contacted them again (response to open support ticket) and no answer now.  I thought I would download the free trial and use the serial number I got but I can only find a download for CS6 Design Premium, not Standard.  SO, where can I get a download for CS6 Design Standard or an upgrade to the same from CS5??  I have a serial number from Adobe but no place the download the program.
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    (I originally posted this under the trial downloads section but moved it to here since it seems more appropriate).

    Thank you for the help.  I finally got it all installed.  It only took 3 weeks to get this done.  You have been very helpful, but Adobe has been extremely unhelpful.  I'm not sure if you work for Adobe, but if you do let management know their customer support is lacking in many ways.  Sorry for the editorial.

  • Says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).

    says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).

    I think that you'll need to get in touch with support to sort this out.
    But you could check your order to see if you ordered and upgrade or a new purchase. The serial numbers for upgrade are different, and require the earlier version on your computer ( or its serial number instead).
    If you've oredered an upgrade, check that you're entering the correct serial number. You'll probably be prompted to enter both: once for qualifying product and once for the new upgrade.
    Let us know if this was the issue. If not, I suggest that you get in touch with Adobe Support.

  • Can I upgrade from CS3 Design Premium to CS6 Design Standard?

    I'm looking to upgrade my CS3 (and may need to as I'm upgrading my Mac OS X and not sure about compatibilty)... of course I know I can upgrade like for like, i.e. go from CS3 Design Premium to CS6 Design and Web Premium but I don't really need Dreamweaver and Flash so just wondering if I can upgrade to CS6 Design Standard?
    Also, as I'm still relatively new to this arena and have never upgraded before... how does it work? Do I need to keep my CS3 software (i.e. disks) as well as the new software/disks? i.e. if for whatever reason I may need to re-install down the line...or can I get rid of the CS3 once I get the CS6?
    Thanks in advance.

    Yes, you can do that. But you only have a few more weeks. You may want to look into Creative Cloud instead. You'll need the CS3 serial number to upgrade to CS6 but the CS3 apps do not necessarily need to be installed.
    bob

  • Can't install CS6 Design Standard - Serial number can't be proofed.

    Hello,
    Two days ago I bought CS6 Design Standard. Now I wanted install it but in the beginning of the install process I had to type in the serial number. I did it. But after pressing the enter button I always gets follow message, even the serial number is right:
    "Couldn't proof the serial number for Creative Suit 6 Design Standard. Contact support." (Translated from German)
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    2. What do I have to do, so that the serial number wil be accepted. It can't be, that I bought a programm for severall hundred EUR and then I can't install it.
    Thanks for your help!

    You can contact support via web chat even on weekends - the English one, that is.
    Mylenium

  • Upgrading to Acrobat XI (from CS6 Design Standard)

    Some time ago, I bought CS6 Design Standard which included Acrobat X. Now I want to upgrade to Acrobat XI. How can I do this? What are the pricing conditions?

    Hi ,
    As Acrobat XI is a prior version of Acrobat ,you would unfortunately not be able to upgrade to Acrobat XI through Adobe .
    Adobe will only let you upgrade to the latest Acrobat DC .If you prefer to upgrade to that ,you can refer the following link .
    Free Acrobat Pro DC | Download Adobe Acrobat Pro DC free trial
    You could try an contact the registered Adobe reseller for upgrade to Acrobat XI .They might be of some help to you .
    However Upgrading to the latest version is a better idea .Acrobat DC is certainly loaded with enhanced features and also has a different and interesting interface .
    Please review the options and choose whatever suits your requirement .
    Regards
    Sukrit Dhingra

  • I bought years ago CS6 - Design Standard and an expensive MLP New Upgrade Plan in order to upgrade the software after. Can I upgrade to CC, or I simply lost my money?

    I bought a license to use Creative Suite 6 - Design Standart almost two years ago. In the same ocasion, I bought a MLP New Upgrade Plan, wich were very expensive, but gave me the wright to upgrade my CS6-Design Standart for new versions within two years. I thoght I made good business, buying an Upgrade Plan that allowed me to have further versions of my software for two years without adicional purchase. What happens is that I can't find a way to upgrade my CS6-Design Standard Suite to a CC Suite. Did I simply threw my money away purchasing the MLP New Upgrade Plan, wich never alowwed me to do any upgrade, or is there a way, fairly, to use my Upgrade Plan that is almost expiring to have access to Creative Cloud?

    You are on Windows 2000, you do not have a "Firefox" button, and should consider yourself to be fortunate in that you still have menus and don't have to do anything to get the menus back instead of the "Firefox" button. (The same applies to Windows XP users).
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    Use the "Alt" key to view the menu bar (temporarily) containing File, Edit, View, History, Bookmarks, Tools, and Help. On Windows 7 and Vista, the menu bar was hidden by default in Firefox 4 and above. These menu items are more or less available under the "Firefox" button which has the most used of the built-in Firefox menu items available in a different format.
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  • Error message with a Serial Number after purchasing CS6 Design Standard

    Hello everyone,
    I have an error message "we are unable to validate this serial number for CS6 Design Standard" when using my official serial number.
    I got the Serial Number from my Adobe ID account and e-mail purchase validation.
    And no phone number to contact. Someone knows what I could do ?

    You should Contact Customer Care via chat; phone support is only available Mon-Fri during US daytime.

  • Can i get a new serial number for Adobe CS6 Design Standard for Students and Teachers?

    I have had to re-install my Adobe CS6 Design Standard for students and teachers after having problems with my computer (MacBook Pro)
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    You normally use the same serial number that you are first issued.  If you registered your product when you first installed it then you should be able to find your setial number available thru your Adobe account online.

  • How do I uninstall Adobe CS6 Design Standard from my machine? Program is not listed in "Programs and Features".

    I have Adobe CS6 Design Standard Installed on my machine and I now have a new machine that I need to put this on. I am trying to uninstall it from my old machine because I need to have the "license" available. However, the adobe programs are not listed in my Windows 7 uninstall dialog box.  I assume I uninstalled something on accident (Adobe Application Manager?) that is causing this issue.
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    Awesome!  Deactivating worked...I knew there was something - I just didn't know where to look.  Thanks so much.  As far as uninstalling the programs, what you said worked perfectly - a little backwords...but its my own fault! 
    Thanks and i'm soooooo happy that this only took 1/100th of the time that it took to transfer my AutoCAD License!

  • I am trying to purchase Creative Suite CS6 Design Standard. I own a Max OSX. I live in Germany.  When I try to order for Germany, it gives me only an option for Windows, not Mac.  How can I order?

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  • CS6 Design Standard not on Assistant

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    5. Run the .dmg file to begin extracting the files and start the installation.

  • Lost CS6 Design Standard Serial Number

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