CS6 Error 4960

I am receiving CS6 Error 4960 after adobe download assistant has downloaded CS6 Master Collection and is Extracting the file. A popup windows opens and states..see image below.
Am using a MacBook Pro os x lion 10.7.3, i7 Q, 4gb ddr3
Thanks

Where did you choose to download the install files too?  I would recommend canceling the download and choosing the default location of your User folder when reinitiating the download.
Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct downlad.

Similar Messages

  • Cannot open disk image Error-4960

    Hi downloaded the Master Collection CS6 trail version. Download assist was busy extracting the files when I had to shut down my iMac. I later switched it on and re-opened download assist to continue. An error keeps popping up "The following disk image couldn't be opened Master Collection CS6" (Error -4960). Download assist also seems to be freezing up, because neither the pause nor the cancel button is responding.What should I do?

    Jua_Stragie please complete solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1 to reset the Adobe Download Assistant experience.
    If you continue to face difficulties then please follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

  • Cs6 trial on mac not opening error 4960

    trying to download cs6 trial on my mac i open and a error cannot open disk something error 4960. download bar/window keeps running as if it will extract but it wont

    It is likely the download is corrupt if it is stuck at extracting.  You can try canceling and trying the download again.  Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

  • When trying to download cs6 trial,error 4960 then already extracting/downloading forever error 105

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    There was likely a problem with the download.  Please try initiating a direct download by following the directions listed at http://forums.adobe.com/thread/981369.

  • Can't open dreamweaver CS6 dmg file - error 4960

    I have downloaded dreamweaver CS6 file "Dreamweaver_12_LS16.dmg" file (432.2MB) but get error 4960 when I try to run it

    See http://forums.adobe.com/message/4302947#4302947.

  • How do I fix error cs6 L-error 4960?

    How do I fix error cs6 l-4960?

    And on what system? What actually are you doing? also provide the full error text/ summary.
    Mylenium

  • ERROR 4960 CS6

    Uninstalled it and reitastalled,emptied trash can and still downloads from where it was finalising and gives error 4960 everytime.

    Are you downloading using the Adobe Download Assistant?  If so what does it indicate the status of your download is?

  • I am getting a error 4960.

    I am getting a error 4960. I am downloading the master collection CS6. Using a imac . What can i do i tried to delete all the files and download again but that is not working. I am using adobe download assistan for this.

    This error ususally comes up if the extraction of files was interrupted or the installer package is incomplete or corrupted.
    Try downloading it again from the following link :
    The workflow is :
    1. Navigate to : http://www.adobe.com/cfusion/tdrc/index.cfm?product=master_collection
    2. Sign in with your Adobe ID and Password.
    3. Copy and paste the following link on the address bar and hit enter.
    Adobe Master Collection CS6 English Mac
    http://trials2.adobe.com/AdobeProducts/STAM/CS6/osx10/MasterCollection_CS6_LS16.dmg
    4. Save the file.
    5. Run the file.

  • Error message recieved when attempting to download update: Error indesign 8 LS16.dmg error -4960

    I'm attempting to download and update for Indesign CS6 and recieve this error:  error indesign 8 LS16.dmg error -4960. I clicked ok and the download continued to the *extracting -- this may take awhile. Well, that's been going on for 10 minutes now -- and I'm concerned that the download is locked up. My questions are:
    What should I do about the error message?
    How long should the extraction process take? Is it hung up? How long should I wait before aborting the download process?
    How do I abort the download process, if that's what I need to do.
    Suggestions and prayers appreciated.

    I would probably kill the process.
    From what I can tell, the best thing is to download again. From where were you getting the download?

  • Design web Premium C error -4960

    Design web Premium C error -4960 keeps showing up when I try and download the adobe download reader!!
    I have a Mac Book Pro 15" retna display, 2.3 GHz Intel Core i7 with 16GB 1600 MHz DDR3.
    I want to buy the CS6 master collerction, and I cant even downlaod it!!!!!!!!!

    Try:
    Troubleshoot Adobe Download Assistant
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
    If you continue having difficult, you can try downloading the software directly from the site linked below.  Just be sure to follow the Very Important Instructions section there.
    CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

  • Photoshop CS6 error : Could not complete the video flames  to layers command because Dynamiclink is not available

    i can´t import videos and mp3  photoshop cs6 error : Could not complete the video flames  to layers command because Dynamiclink is not available .... what it means? who can i fix it?

    Unfortunatly, the 32 bit versions of windows doesn't support video in photoshop cc.
    see this post:
    http://forums.adobe.com/message/5802978#5802978

  • How to solve the problem when opening program illustrator cs6 ERROR: 16 It is WINDOWS 8.1 / 64 BIT help please

    how to solve the problem when opening program illustrator cs6
    ERROR: 16
    It is WINDOWS 8.1 / 64 BIT
    help please

    Thanks, Jeff! The file Adobe Setup Error.log contains the following information:
    02/14/14 07:20:26:474 | [INFO] |  | OOBE | DE |  |  |  | 8860 | DEVersion: 5.0.0.0
    02/14/14 07:20:26:475 | [INFO] |  | OOBE | DE |  |  |  | 8860 | Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE5\Setup.dll
    [    8860] Fri Feb 14 07:20:26 2014  INFO
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    CHECK : Another Native OS installer already running
    Create Required Folders
    Assuming uninstall mode
    Lookup for master payload
    [    8860] Fri Feb 14 07:20:26 2014 ERROR
    DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
    [    8860] Fri Feb 14 07:20:26 2014  INFO
    :: END TIMER :: [Total Timer] took 6.90443 milliseconds (0.00690443 seconds) DTR = 579.338 KBPS (0.56576 MBPS)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s), 0 warning(s)
    ERROR: DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
    Please search the above error/warning string(s) to find when the error occurred.
    These errors resulted in installer Exit Code mentioned below.
    Exit Code: 33 - The product is not installed, cannot uninstall.
    Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

  • Photoshop cs6 error "could not use the type tool because the target channel is hidden.  happens when im typing in photoshop, go to another layer and then come back. can't alter text at that point

    photoshop cs6 error "could not use the type tool because the target channel is hidden.  happens when im typing in photoshop, go to another layer and then come back. can't alter text at that point.  i really need to get thsi figured out. thank you.

    You may have answered my question. I AM using the 64bit version of Illustrator CS6. I had no idea there were bugs in it that affected paths copied and pasted from Illustrator to Photoshop.
    A bit more about what I'm trying to accomplish... I'm trying to follow Deke's tutorial (http://www.deke.com/content/dekes-techniques-018-creating-a-3d-pie-chart) which is already difficult since so much has changed between CS5.5 and 6, but then on top of that, I keep getting errors!
    So I created the pie chart exactly as he shows and copied and pasted into Photoshop exactly as he does. Before submitting this post, though, I tried drawing just two very simple triangle shapes, copying them both and pasting them into Photoshop as a shape layer. The shapes weren't overlapping, but they were a part of the same shape layer just like the pie chart tutorial.
    Thanks for your help. If there is anything else I should try before just giving up because of the 64bit bugs, please let me know.

  • CS6 Error message after download

    PS CS6 Error message after Download
    HP Pavilion dv7 Notebook PC
    Intel Core i7-2670QM CPU @2.20 GHz
    64 Bit OS
    Win 7 Home Premium SP1
    Question:  Should I open to use this, or erase and download again?  Wanted you to know as this is in Beta.
    Steps I followed:
    Found the download and installed
    I went through all steps directed by the download wizard, at the end of the
    process I received this message:
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ...
    -------------------------------------- Summary ------------------------------
    - 0 fatal error(s), 5 error(s), 0 warning(s)
    ----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
    ERROR: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80070091.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80070091.
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Microsoft_VC90_CRT_x86: Install failed
    ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed
    ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed

    Hi,
    This seems a third party issue.
    Please follow the instructions in the kb article at: kb2.adobe.com/cps/403/kb403969.html
    Regards,
    Ashutosh

  • Error -4960

    My computer seems to be having difficulties extracting the Adobe Trial files after downloading.
    An error message has come up which says:
    "The following disk images can't be opened Design Premium_CS5_5 error -4960."
    I am trying to download to a MacBook Pro operating Mac OS X version 10.7.3
    Could you please advise what the problem is and what I need to do to fix it?
    Thanks!

    This would seem to indicate that the DMG file you downloaded is corrupted.  I would recommend trying the download again.  What type of an Internet connection are you using btw?
    Alternately you can also follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download.  Although that may not solve your issue if it is an Internet connection issue.

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