CS6 Font packaging error.

Question

ID CS6 "Cannot copy necessary font(s)" when packaging. On iMac with OS10.6.8. CS5 on the same machine doesn't have this problem.

Answer 1

Hi SmartGraphicArt and Peter Spier,
I am a Danish woman, living in Italy and having a small publishing firm. I make all our books as to graphic design etc. I have EXACTLY the same problem as SmartGraphicArt, Peter, and have been spending enormously much time on that problem. You see, our youngest book of 330 pages should have been sent to the printer yesterday, but due to a total crashdown of my computer and the taking over of a new (and thus shifting from 32 bit to 64 bit and from Windows Vista Business to Windows 7) computer two days ago. I had to reinstall all programs. I chose few months ago to take a year's subscription of Creative Cloud in order also to make a number of home pages. And now the interesting thing comes as to this problem:
On my old computer (32 bit and Vista Business) few days ago I had NO problems with the downloaded CS6 InDesign as to Garamond Premiere Pro - which is so unfortunate to be the all dominant font in the 330 pages big - and illustrated book. No problems at all. BUT in my new computer (64 bit and Windows 7) a number of fonts is missing, or some variants of these (maybe no semibold etc.), and above all Garamond Premiere Pro. My whole book is now one big chaos (of course I only work with styles, but also those are in many variants, altough built on each other). Well, I thought it had something to do with my downloading, so I redownloaded it 3 times more in all - and the result is unfortunately the same. Then I tried to see if I could get hold of the font  as cheap as possible, but that is not so simple if you want a rather big number of variants and the typography of the book is based nearly entirely on that font family.
I think there must be much more people out there having the same problem, but if they do not use Garamond Premiere Pro, Helvetica and some others, then they do not recognise the problem. OR / AND the  problem is associated to 64 bit and Windows 7 and not to 32 bit and older Windows versions and MAC versions. I have in mind to chat with Adobe's technicians today. But then I came across the issue here and start here, hoping somebody can help.
I am a bit desperate because my book should have been sent for print a long time ago (there were other obstances of nearly force majeure character) so first a total pc crashdown and then these font problems in these last days is just TOO MUCH.
Could my reflexions lead you or others to see what the bug is about?
I hope you survive my novel long text. But I am no concise type. Thanks for your patience.
Best regards
Dorte