Cs6 help update will not work sais server is off line or down

tried reseting my seting on my adapter but it still will not work. also tried diabling firewall still no go can some one help me with this please?

thanks for the reply, I just tried turning off my antivirus program and added CS5 to my allowed programs in my firewall settings with no luck. i will have to contact my service provider to see if they may somehow be blocking CS5.
the strange thing is that all my other programs including Adobe Lightroom 3 can access and run their update programs using my current settings.
thanks for giving me a starting point to figure this out.
Mike

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Quote from: south.aussie on 17-December-14, 14:14:36
Hey everyone,
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>>https://forum-en.msi.com/index.php?topic=108079.0<<

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2014-08-27 19:08:55:560 1060 12a8 AU   # WARNING: Failed to find updates with error code 80070020
2014-08-27 19:08:55:560 1060 12a8 AU #########
2014-08-27 19:08:55:560 1060 12a8 AU ## END ## AU: Search for updates [CallId = {714A0E4E-BFE1-477A-9375-1BC23CCDA19F}]
2014-08-27 19:08:55:560 1060 12a8 AU #############
2014-08-27 19:08:55:561 1060 12a8 AU Successfully wrote event for AU health state:0
2014-08-27 19:08:55:561 1060 12a8 AU AU setting next detection timeout to 2014-08-28 04:08:55
2014-08-27 19:08:55:561 1060 12a8 AU Successfully wrote event for AU health state:0
2014-08-27 19:08:55:590 1060 12a8 AU Successfully wrote event for AU health state:0
2014-08-27 19:09:00:559 1060 504 Report REPORT EVENT: {3229B58D-D6F1-4D31-8567-FD5CBC4CCDD7} 2014-08-27 19:08:55:559-0400 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80070020 SelfUpdate Failure Software
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2014-08-27 19:09:00:610 1060 504 Report CWERReporter finishing event handling. (00000000)
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2014-08-28 00:08:55:498 1060 1004 AU ## START ## AU: Search for updates
2014-08-28 00:08:55:498 1060 1004 AU #########
2014-08-28 00:08:55:573 1060 1004 AU <<## SUBMITTED ## AU: Search for updates [CallId = {BC98A522-64CD-4E74-B7FF-03B21879092A}]
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2014-08-28 00:09:11:228 1060 1a94 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
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2014-08-28 00:09:13:716 1060 1a94 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2014-08-28 00:09:13:722 1060 1a94 Misc Microsoft signed: NA
2014-08-28 00:09:16:156 1060 1a94 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2014-08-28 00:09:16:162 1060 1a94 Misc Microsoft signed: NA
2014-08-28 00:09:16:166 1060 1a94 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:
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2014-08-28 00:09:21:179 1060 1a94 Agent *********
2014-08-28 00:09:21:179 1060 1a94 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
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2014-08-28 00:09:21:180 1060 1484 AU #########
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2014-08-28 00:09:21:180 1060 1484 AU #############
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2014-08-28 00:09:21:208 1060 1484 AU Successfully wrote event for AU health state:0
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2014-08-28 05:09:21:008 1060 1ab0 Agent   * Search Scope = {Machine}
2014-08-28 05:09:21:183 1060 1ab0 Setup Checking for agent SelfUpdate
2014-08-28 05:09:21:183 1060 1ab0 Setup Client version: Core: 7.6.7600.320 Aux: 7.6.7600.320
2014-08-28 05:09:21:187 1060 1ab0 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:
2014-08-28 05:09:21:206 1060 1ab0 Misc Microsoft signed: NA
2014-08-28 05:09:26:211 1060 1ab0 Misc FATAL: Failed to create file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP333C.tmp (hr = 80070020) after 10 retries
2014-08-28 05:09:26:211 1060 1ab0 Misc WARNING: File open failed. Error 32
2014-08-28 05:09:26:211 1060 1ab0 Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP333C.tmp are not trusted: Error 0x80070020
2014-08-28 05:09:26:211 1060 1ab0 WuRedir FATAL: Quorum check failed: 80070020
2014-08-28 05:09:26:212 1060 1ab0 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2014-08-28 05:09:26:219 1060 1ab0 Misc Microsoft signed: NA
2014-08-28 05:09:36:615 1060 1ab0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2014-08-28 05:09:36:616 1060 1ab0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2014-08-28 05:09:36:616 1060 1ab0 Misc WARNING: DownloadFileInternal failed for
http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80190194
2014-08-28 05:09:36:616 1060 1ab0 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2014-08-28 05:09:36:623 1060 1ab0 Misc Microsoft signed: NA
2014-08-28 05:09:39:083 1060 1ab0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2014-08-28 05:09:39:083 1060 1ab0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2014-08-28 05:09:39:083 1060 1ab0 Misc WARNING: DownloadFileInternal failed for
http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80190194
2014-08-28 05:09:39:083 1060 1ab0 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2014-08-28 05:09:39:091 1060 1ab0 Misc Microsoft signed: NA
2014-08-28 05:09:41:829 1060 1ab0 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2014-08-28 05:09:41:836 1060 1ab0 Misc Microsoft signed: NA
2014-08-28 05:09:41:839 1060 1ab0 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:
2014-08-28 05:09:41:845 1060 1ab0 Misc Microsoft signed: NA
2014-08-28 05:09:46:851 1060 1ab0 Misc FATAL: Failed to create file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP83DC.tmp (hr = 80070020) after 10 retries
2014-08-28 05:09:46:851 1060 1ab0 Misc WARNING: File open failed. Error 32
2014-08-28 05:09:46:851 1060 1ab0 Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP83DC.tmp are not trusted: Error 0x80070020
2014-08-28 05:09:46:851 1060 1ab0 WuRedir FATAL: Quorum check failed: 80070020
2014-08-28 05:09:46:852 1060 1ab0 Setup FATAL: GetIdentUrlFromRedirector, err = 0x80070020
2014-08-28 05:09:46:852 1060 1ab0 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80070020
2014-08-28 05:09:46:852 1060 1ab0 Setup FATAL: SelfUpdate check failed, err = 0x80070020
2014-08-28 05:09:46:853 1060 1ab0 Agent   * WARNING: Skipping scan, self-update check returned 0x80070020
2014-08-28 05:09:46:853 1060 1ab0 Agent   * WARNING: Exit code = 0x80070020
2014-08-28 05:09:46:853 1060 1ab0 Agent *********
2014-08-28 05:09:46:853 1060 1ab0 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-08-28 05:09:46:853 1060 1ab0 Agent *************
2014-08-28 05:09:46:853 1060 1ab0 Agent WARNING: WU client failed Searching for update with error 0x80070020
2014-08-28 05:09:46:854 1060 1ac8 AU >>## RESUMED ## AU: Search for updates [CallId = {C3E27F33-643D-43D6-8160-7BF439C3A978}]
2014-08-28 05:09:46:854 1060 1ac8 AU   # WARNING: Search callback failed, result = 0x80070020
2014-08-28 05:09:46:854 1060 1ac8 AU   # WARNING: Failed to find updates with error code 80070020
2014-08-28 05:09:46:854 1060 1ac8 AU #########
2014-08-28 05:09:46:854 1060 1ac8 AU ## END ## AU: Search for updates [CallId = {C3E27F33-643D-43D6-8160-7BF439C3A978}]
2014-08-28 05:09:46:854 1060 1ac8 AU #############
2014-08-28 05:09:46:854 1060 1ac8 AU Successfully wrote event for AU health state:0
2014-08-28 05:09:46:855 1060 1ac8 AU AU setting next detection timeout to 2014-08-28 14:09:46
2014-08-28 05:09:46:855 1060 1ac8 AU Successfully wrote event for AU health state:0
2014-08-28 05:09:46:883 1060 1ac8 AU Successfully wrote event for AU health state:0
2014-08-28 05:09:51:853 1060 1ab0 Report REPORT EVENT: {F3549615-3630-485D-8808-D6FA85E550F6} 2014-08-28 05:09:46:852-0400 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80070020 SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x80070020.
2014-08-28 05:09:51:904 1060 1ab0 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-08-28 05:09:51:904 1060 1ab0 Report WER Report sent: 7.6.7600.320 0x80070020 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Unmanaged
2014-08-28 05:09:51:904 1060 1ab0 Report CWERReporter finishing event handling. (00000000)

I'm experiencing the exact same problem on a 2008 R2 server we have overseas. I've reinstalled the WUA, uninstalled all updates that occurred in the last successful update push, uninstalled the antivirus, scanned for viruses, deleted the SWD folder,
uninstalled WSUS.
I've tried so many things from so many sites that I don't know what I've done and haven't. The funny thing is I can go into the registry and point it to get updates from our WSUS server onsite and it works, it just won't get them from Microsoft. Below
is an unsuccessful attempt...
2014-10-02 05:41:53:997
6012 5a0
AU ## START ## AU: Search for updates
2014-10-02 05:41:53:997
6012 5a0
AU #########
2014-10-02 05:41:53:998
6012 5a0
AU <<## SUBMITTED ## AU: Search for updates [CallId = {E5B94E42-091F-493C-8690-6B9825CEAA5F}]
2014-10-02 05:41:53:998
6012 4e4
Agent *************
2014-10-02 05:41:53:998
6012 4e4
Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-10-02 05:41:53:998
6012 4e4
Agent *********
2014-10-02 05:41:53:998
6012 4e4
Agent * Online = Yes; Ignore download priority = No
2014-10-02 05:41:53:998
6012 4e4
Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0
and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-10-02 05:41:53:998
6012 4e4
Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2014-10-02 05:41:53:998
6012 4e4
Agent * Search Scope = {Machine}
2014-10-02 05:41:53:999
6012 4e4
Setup Checking for agent SelfUpdate
2014-10-02 05:41:53:999
6012 4e4
Setup Client version: Core: 7.6.7600.320 Aux: 7.6.7600.320
2014-10-02 05:41:54:001
6012 4e4
Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:
2014-10-02 05:41:54:020
6012 4e4
Misc Microsoft signed: NA
2014-10-02 05:41:59:023
6012 4e4
Misc FATAL: Failed to create file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP50A2.tmp (hr = 80070020) after 10 retries
2014-10-02 05:41:59:023
6012 4e4
Misc WARNING: File open failed. Error 32
2014-10-02 05:41:59:023
6012 4e4
Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP50A2.tmp are not trusted: Error 0x80070020
2014-10-02 05:41:59:023
6012 4e4
WuRedir FATAL: Quorum check failed: 80070020
2014-10-02 05:41:59:023
6012 4e4
Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2014-10-02 05:41:59:029
6012 4e4
Misc Microsoft signed: NA
2014-10-02 05:42:00:036
6012 4e4
Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2014-10-02 05:42:00:041
6012 4e4
Misc Microsoft signed: NA
2014-10-02 05:42:00:043
6012 4e4
Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:
2014-10-02 05:42:00:048
6012 4e4
Misc Microsoft signed: NA
2014-10-02 05:42:05:052
6012 4e4
Misc FATAL: Failed to create file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP6838.tmp (hr = 80070020) after 10 retries
2014-10-02 05:42:05:052
6012 4e4
Misc WARNING: File open failed. Error 32
2014-10-02 05:42:05:052
6012 4e4
Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP6838.tmp are not trusted: Error 0x80070020
2014-10-02 05:42:05:052
6012 4e4
WuRedir FATAL: Quorum check failed: 80070020
2014-10-02 05:42:05:053
6012 4e4
Setup FATAL: GetIdentUrlFromRedirector, err = 0x80070020
2014-10-02 05:42:05:053
6012 4e4
Setup WARNING: SelfUpdate check failed to download package information, error = 0x80070020
2014-10-02 05:42:05:053
6012 4e4
Setup FATAL: SelfUpdate check failed, err = 0x80070020
2014-10-02 05:42:05:053
6012 4e4
Agent * WARNING: Skipping scan, self-update check returned 0x80070020
2014-10-02 05:42:05:053
6012 4e4
Agent * WARNING: Exit code = 0x80070020
2014-10-02 05:42:05:053
6012 4e4
Agent *********
2014-10-02 05:42:05:053
6012 4e4
Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-10-02 05:42:05:053
6012 4e4
Agent *************
2014-10-02 05:42:05:053
6012 4e4
Agent WARNING: WU client failed Searching for update with error 0x80070020
2014-10-02 05:42:05:054
6012 14a0
AU >>## RESUMED ## AU: Search for updates [CallId = {E5B94E42-091F-493C-8690-6B9825CEAA5F}]
2014-10-02 05:42:05:054
6012 14a0
AU # WARNING: Search callback failed, result = 0x80070020
2014-10-02 05:42:05:054
6012 14a0
AU # WARNING: Failed to find updates with error code 80070020
2014-10-02 05:42:05:054
6012 14a0
AU #########
2014-10-02 05:42:05:054
6012 14a0
AU ## END ## AU: Search for updates [CallId = {E5B94E42-091F-493C-8690-6B9825CEAA5F}]
2014-10-02 05:42:05:054
6012 14a0
AU #############
2014-10-02 05:42:05:054
6012 14a0
AU Successfully wrote event for AU health state:0
2014-10-02 05:42:05:055
6012 14a0
AU AU setting next detection timeout to 2014-10-02 01:12:05
2014-10-02 05:42:05:055
6012 14a0
AU Setting AU scheduled install time to 2014-10-02 17:30:00
2014-10-02 05:42:05:055
6012 14a0
AU Successfully wrote event for AU health state:0
2014-10-02 05:42:05:055
6012 14a0
AU Successfully wrote event for AU health state:0
2014-10-02 05:42:05:061
6012 4e4
Report CWERReporter finishing event handling. (00000000)
2014-10-02 05:42:10:052
6012 4e4
Report REPORT EVENT: {EE500CB5-143B-4B29-953F-60B967B26278}
2014-10-02 05:42:05:053+0930 1
148 101
{D67661EB-2423-451D-BF5D-13199E37DF28}
1 80070020
SelfUpdate Failure
Software Synchronization Windows Update Client failed to detect with error 0x80070020.
2014-10-02 05:42:10:066
6012 4e4
Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-10-02 05:42:10:066
6012 4e4
Report WER Report sent: 7.6.7600.320 0x80070020 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Unmanaged
2014-10-02 05:42:10:066
6012 4e4
Report CWERReporter finishing event handling. (00000000)

Cs6 help update will not work sais server is off line or down

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