CS6 Install problems

I'm having a huge problem trying to install CS6. Goes through the whole install process then says it can't install Indesign or Photoshop. Says it has installed Illustrator and Acrobat but when I try to open them I get configuration error 5. Have tried uninstalling everything and retrying, desktop install from a new account on my Mac, and nothing works. Help please..
Error summary here:
file:///tmp/32335BA5-2B53-4998-B2F1-9AF369A4FEB3/summary.htm

Hi MikeMac966,
Please follow the mentioned steps:
1. Go to Applications/Utilities/Adobe Installers and uninstall all adobe softwares.
2. Run the cleaner tools to remove leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html
3. Navigate to Library/Application Support/Adobe and rename to Adobe.old
4.~/Library/Application Support/Adobe and rename to Adobe.old : http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
5. Enable root account: http://support.apple.com/kb/ht1528
6. Try installing in root and launch the software.
Please let us know whether it worked.
Regards,
Romit Sinha

Similar Messages

Cs6 installing problems

while i was intalling adobe cs6 there was a halt stoping at "installing adobe help" how to solve the problem please tell me.....

when installation stops, open task manager (win) or activity monitor (mac) and terminate the adobe help process. installation should proceed.

Trial Ver CS6 install Problem

Have installed on Desktop PPE Ver 12 and Lightroom. Want to try trial version of CS6. Do I need to uninstall my PPE 12 and Lightroom? When I try to install trial version of CS6 I get Error Code 1. No matter how many times I have tried it, same results.

Please refer to https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
Regards
Rajshree

Premiere CS6 install problem

I just attempted to install Premiere CS6 on a system that already has Premiere CS5 - it meets all minimum requirements. I also installed After Effects with no issues. The installer gave me 24 non-fatal errors - mostly some temp files it could not remove. The installer now indicates that Premiere CS6 is on my computer, but it isn't there. I do have some folders for Premiere CS6 Family and it shows up in my control panel under installed programs, but I am unable to find it in the start menu or even in the program folder (this is a Windows computer running Windows 7), 8 GB memory and a high-end GeForce card, Intel quad-4 processor. Can I uninstall using the control panel and attempt a reinstall?
Update - I uninstalled Premiere CS6 and tried again - still getting the following errors:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024, DF059,D ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 5 error(s)
----------- Payload: Adobe Player for Embedding x64 3.3 3.3.0.0 {9254D539-549A-41DD-A7DA-251766F2B76F} -----------
ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)
----------- Payload: DynamiclinkSupport 6.0.0.0 {DE88AA40-6766-43D3-A755-8FC374B3D2C3} -----------
ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 1)
----------- Payload: Adobe SwitchBoard 2.0 2.0.0.0 {CFA46C39-C539-4BE9-9364-495003C714AD} -----------
ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\adobe_caps.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 13)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 13)
ERROR: DF059: ARKServiceControl::StartService failed to start service SwitchBoard. Error: 1053(Seq 1)
However, the Manager indicates these are optional components - still can't locate Premiere CS6 - it simply isn't on my system!

Palm-harbor please make sure you don't have any Adobe Creative Applications running when you are installing. Also the DW063 and DF024 errors can be indications of file permission issues. If you have closed all Adobe Creative applications but continue to receive the same errors then please follow the steps listed in Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html to adjust your file permissions.
Also you will want to review the install log in it's entirety to determine the locations where you are receiving the DF024/DW063 errors. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret the installation log files.

CS6 install problem

Greetings! I am attempting to install PHOTOSHOP CS6. Can`t get beyond the 18 digit serial no. dialogue box. Only the back button is available. So! Is there a secret sereal no.? Is the install defective. Is the only option to return the purchase to the retail outlet? Thanks

Serial number is given to the user when they buy Adobe software , the serial number allows you to use the software and to authenticate that you are a genuine owner but without the serial number you can try the Adobe Software for 30 days only .
When you start the installation it prompts with 3 options ,
1) Install with Serial number
2) Install as a Subscrition
3) TRY
Click on Try and then it will not prompt for serial number and you can use the software but if you choose the "Serial Number Install" then it is mandate to provide the serial number at the time of installation.

Illustrator CS6 install problems

i cant install illustrator cs6 beacuse the window of adobe aplication says that it has a error writting to temporary file location

Dina what specific location was it unable to write too? Also which operating system are you using?
For information on how to adjust your file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Dreamweaver cs6 install problems

I've just installed the latest Dreamweaver CS6 update delivered via Adobe updater, and now can't launch Dreamweaver.
Launch fails with the message 'Dreamweaver.exe - Ordinal Not Found. VIC32.DLL'
Running on Windows 7.
Anyone know how to fix this?

Moving this discusison to the Dreamweaver forum. Graphicasm253 it sounds like you are now experiencing a launch failure after you have applied the most recent update for Dreamweaver is this correct? If so did you receive any errors when applying the update? Please follow the link Kglad offered to verify if any errors did occur during the process of applying the update.

Premier CS6 install problem

In the creative cloud app it says that I have downloaded Premier Pro CS6 but it is nowhere to be found in my start menu to actually open the program. I have also done this with Illustrator and Photoshop. Both of these programs appear in my start menu, it is only Premier that cannot be located to open the actual program. How can this be rectified?

Without proper system information and other technical details like the actual error messages nobody can tell you much.
Mylenium

CS6 Installing problem after uninstalling (exit code 34)

Exit Code: 34
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warning(s)
FATAL: Payload '{11C0657F-2BD4-4CBC-87F3-9455DC91886E} Recommended Common Fonts Installation x64 6.0.98.0' information not found in Media_db.
After uninstalling the beta trial version I get this error when trying to reinstall,
can anyone help?
Would be very appreciated!

Hi,
Could you please share your meeting time preference and time zone so that we can setup a connect session to resolve the issue.
Send me the details at [email protected]
Regards,
Ashutosh

I have Speedgrade CS6 installed on my Mac and i have problems renaming my layers when I am grading. I was wondering if anybody can tell me how to rename my layers(Under the look tab). If not, is it because thins is not possible in Speedgrade CS6.

I have Speedgrade CS6 installed on my Mac and i have problems renaming my layers when I am grading. I was wondering if anybody can tell me how to rename my layers(Under the look tab). If not, is it because this is not possible in Speedgrade CS6.

No you can't. Renaming grading layers is a features since version 7 a.k.a. CC. Time to upgrade?

I have Photoshop CS6 installed on my pc? Can I install Trial version of Photoshop Elements 13 on same pc without problems. I would like to try it myself first as I intend buying it as a present for someone. Thanks.

I have Photoshop CS6 installed on my pc? Can I install Trial version of Photoshop Elements 13 on same pc without problems. I would like to try it myself first as I intend buying it as a present for someone. Thanks.

Matt59 yes you can install Photoshop Elements 13 separately. The evaluation process is software title specific.

Bridge cs5 camera raw 6.5 to 6.5 and new bridge cs6 preview problem

Hi,
when i actualize camera raw from 6.5 to 6.6 the preview can`t give me right preview after 1 adjustment in camera raw.Image apears like when we open it in camera raw and it last few seconds with the yellow exclamation mark.
Months ago the only solution i found after several instals was to turn back to camera raw 6.5.
Now im trying beta bridge cs6 and problem come back for me again.
I use Nikon D3x with 14 bits ~49MB .nef files in Windows 7 64 bits.
Is any one have same problem?And why only in 6.6 (and new camera raw 7.0) and not in 6.5?
Thanks
Arménio Teixeira

Frau S aus B wrote:
I use Bridge CS5 with camera raw 6.7.1 in combibnation with a canon 6D and a canon 5D Mark2. The raw files from the 5D are shown in bridge, the raw files from the 6D are not. There is just an icon. The camera raw add-on is the latest usable update for Windows, the canon 6d is listed as compatible. Has anyone an idea what to do?
The Canon 6D id NOT supported by ACR 6.7.1. It was supported for the very first time in ACR 7.3 whch requires CS6 to run.
Therefore you will never be able to open raw CR2 files from the 6D directly in CS5.
If you do not plan on upgrading, you can download the free, stand-alone Adobe DNG Converter 8.3 (always use the latest version, it's not tied to your version of Photoshop at all), install it like any other application and then run it on each batch of CR2 files to convert them to raw DNG files that you can then open in your version of Photoshop and ACR.

PHOTOSHOP CS6 PLUGIN PROBLEM; I have PS CS6

PHOTOSHOP CS6 PLUGIN PROBLEM; I have PS CS6 & a mac osx 10.7.5 I have downloaded the pluginhttps://sourceforge.net/projects/panotools/ I drag it to the applications folder (applications/photoshop/plugins) and it shows up there, but it does not show up when I reopen photoshop, can anyone tell me if this is a valid plugin or what I am doing wrong?

Thank you for the link, I don't see where the licensing is listed at all, I also don't see where it says it is for existing CS2 users only & the line install a special version that does not require activation -
doesn't scream it'd be a problem to load it especially since I already own a later version that I can't use the plugin on - …I don't find the site all that informative. I appreciate all the answers & responses to my use of CS2 but I'd really just like to receive an answer to the original question of if the plugin works with it or not…if anyone has that answer I'd appreciate it.
Is there a place I can purchase it? I will gladly do so if I can get the plugin to work-that is my goal.

Photoshop CS6 Installation problems - Macbook

I've been trying to install a trial version of photoshop on my macbook, it's an early 2009 model.
Each time I try to install photoshop cs6 I get an error message, I have photoshop cs5 on this laptop, but I need cs6 for college, can anybody help? The error message I keep getting is ;
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050, DW062 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 49 error(s), 0 warning(s)
----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {2591B843-8028-4395-9DEE-03AF8D631539} Adobe Player for Embedding 3.3 3.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} Adobe SwitchBoard 2.0 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {4F427880-01EA-4E0F-AAE2-9ADE97563A21} Adobe Utilities CS6 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85} AdobeCMaps CS6 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {148542D8-49CA-482A-A334-1D54C5A9D53B} Adobe XMP Panels 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {A0F72081-99FB-4FFA-AE1A-62B5A656CAC1} AdobeTypeSupport CS6 11.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {1F955A4A-F365-4379-AEE2-B7C83E1AA883} Adobe Photoshop CS6 Support 13.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} Adobe Photoshop CS6 Driver 13.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Suite Shared Configuration CS6: Install failed
ERROR: DW050: - Adobe Linguistics CS6: Install failed
ERROR: DW050: - Dynamic Link Media Server: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
ERROR: DW050: - AdobeColorEU CS6: Install failed
ERROR: DW050: - Adobe XMP Panels: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Support: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.3: Install failed
ERROR: DW050: - AdobeColorJA CS6: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - AdobeColorNA CS6: Install failed
ERROR: DW050: - PDF Settings CS6: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS6: Install failed
ERROR: DW050: - Adobe Utilities CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - AdobePDFL CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Driver: Install failed
ERROR: DW050: - AdobeColorVideoProfilesCS CS6: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - PDF Settings CS5: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - AdobeTypeSupport CS6: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed
ERROR: DW050: - Photoshop Camera Raw 7: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - AdobeCMaps CS6: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed

Hi,
Please restart the system and try once again. If the problem persists, please let us know the contents of following locations:
/Library/LaunchDaemons/
/Library/LaunchAgents/
~/Library/LaunchAgents/
Thanks for your patience.
- Adobe team

Both Indesign CS3 and CS6 installed on the same PC?

Is it possible to have two Indesign versions [CS3 and CS6] installed on one desktop PC [running Windows XP]?
I would only use one version at a time. The problem is I’ve been working with [and would like to continue working with] freelancers who still use CS3; but I’ll soon be hiring others who have migrated to CS6.
Thanks in advance for any help you can give me on this question.

Thanks for the reply. I’m far from being a sophisticated user of Indesign. I do export .indd files to PDF on occasion. As for colors, I occasionally use the swatch tool, although I couldn’t tell you the difference between RGB and CYMK. Hopefully I could make adjustments to the CS3 version for any slight changes incurred by installing CS6 on the same PC.

CS6 Install problems

Similar Messages

Maybe you are looking for