CS6 is not opening multipage files from previous versions

Good day, we have recently updated to the Creative Suite CS6. One of the users are unable to open multipage files that was designed in previous versions of Indesign. (we have 3 users and only 1 is having this problem. )  It is not giving a specific error code.

OK, it looks like it is not a user issue, so it's most likely a software conflict or a corrupt install.
Do you have any non-Adobe plugins installed? Does it work if you run MSConfig and turn off all non-essential startup programs and services, including anti-virus, and browser plugins?

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