CS6 is not recognizing my PNG files
Hi Everyone,
I cnanot find a PNG forum for the life of me and I cannot open any of my PNG files in CS6. Where do I go for that question? Can someone please point me in the right forum??
Thanks!
Angela
Thanks Curt Y. (I am logged in now as a different person for some reason.. not sure where my previous user name appeared..) In any case, I looked in Bridge and the PNG is not listed under anything.. as if it were wiped out from Adobe completely. Why is that? What could have caused that? The picture itself is visible in Bridge and in mini bridge but I cannot open it no matter how hard I try.
Similar Messages
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Photoshop CS6 is not recognizing the raw file from the Nikon D4S.
Just picked up the Nikon D4S, took some shots to get acclimated and glad I did. When I uploaded them my PS program is telling me, "Camera Raw cannot open this file." Than when I tried to edit an older image from my Nikon D300S I was getting the same message.
Can anyone help? I believe I have the most current Camera Raw.
Thank You, TamiI have Camera Raw 8.1. I found that I needed 8.4, so I downloaded the 8.4 converter plug in and I was able to open the images. However, I had to go through a few steps & than wait for the files to be converted to a dng file. I hope I don't have to go through these steps every time? Any input would be greatly appreciated.
Thanks so much,
Tami -
.jpg files created on Iphone 4S are not recognized as .jpg files when uplaoding to American Heart Association fund raising webpage? .jpg's from Canon camera uploaded without any problems? The website automatically reduces the file size to <100kb.
I haven't contacted AHA about this issue. The .jpg files created on Canon SLR uploaded correctly, but the photo from iPhone which was emailed to my PC using MS IE. The .jpg was browsed to from my desktop and is submitted. It shows up in draft form then when uploading it fails saying it is not a .jpg file or .png file? I have had other issues in the past emailing iPhone pictures. They were not editable after being sent to a PC. I guess we can retake photos with a non-Apple camera.
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Trying to move my iTunes Music and other media from the main drive on my pc to an external hard drive but iTunes is not recognizing the new file location? Ideas?
Hello there, Underwriter.
The following Knowledge Base article provides in-depth instructions on how to migrate your content to an external drive:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Particularly of note for your situation:
External drive
This option requires more work than Home Sharing, but it creates a backup of your iTunes library on the external drive in addition to moving your content.
Notes before you start:
You can use most iPods as an external drive.
Windows operating systems don't recognize Mac OS-formatted disks (HFS or HFS Plus formats). Because of this, you can't use a Mac-formatted iPod or external drive to move your music to a Windows PC. See iPod: How to determine iPod's hard disk format if you're not sure how your iPod is formatted.
Mac OS X can read Windows-formatted iPods and drives. This means there are many ways to migrate your information from your old Windows-based PC to your new Mac.
Mac OS X: To be sure external drives appear on your desktop, choose Preferences from the Finder menu. Be sure the options for "External disks" and "Hard disks" are enabled.
Part 1: Locating and consolidating the iTunes Media folder
Part 2: Copy iTunes folder from the old computer:
Part 3: Get iTunes ready on your new computer
Part 4: Back up any music that's already on your new computer
Part 5: Copy music to your new computer
Part 6: Add preexisting music that was on the new computer back into the library
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Photoshop CS6 will not read my raw files
I have both a Canon 5D Mark 3 and a Canon 70D and CS6 will not read my RAW files. I have to convert them to DNG to work on them. Suggestions?
According to this Adobe help link, the 5D Mark III had support since Camera Raw version 7.1 and the 70D had support since version 8.2, which CS6 should support fully. (CS6 supports up to the latest Camera Raw, which is version 8.7 as of this post.)
Is everything updated? (Help > Updates in Photoshop.) -
Help... Why is my Photoshop CS3 not recognizing my NEF file from my new Nikon D7100, but will recognize NEF's from my old Nikon D90?
Because many of the camera makers slightly alter their versions of their raw format whenever they release a new camera model.
Nikon does it, Canon does it, and also several other camera makers.
There is not a single version of NEF that all Nikon cameras use, nor a single version of CR2 for all Canon models.
Here is a list of supported cameras and the required ACR plugin needed to open the raw files.
Camera Raw plug-in | Supported cameras
Versions of ACR are specific to each version of Photoshop.
Older versions of PS cannot use the latest version of ACR.
You need to download the latest version of Adobe DNG Converter.
This will convert your newer 7100 files to DNGs that can then be opened in older versions like CS3.
Be aware DNG only works on folders of files, not individual files. Select the FOLDER not a single file -
HI Folks,
I'm trying to import as I've seen on tutorials, my RAW files from my Canon 5D3 .CR2 files. I can open them in PS and LR5….and I'd seen examples of folks opening them with AE CS6 standalone, but it doesn't seem to recognize mine.
Any thoughts? Is there something I need to update, or flag or change?
I'm on a mac, OSX 10.7.5
AE verson: 11.0.4.2
This is what my import screen looks like:
Thanks in advance,
CI read through those linked pages, but they didn't give me any solution.
After nosing around through a LOT of sites on Adobe's site (why aren't pages dated, took forever to find the most up to date or pertinent pages)…I found this one that was slightly related, but worked for me.
http://helpx.adobe.com/bridge/kb/acr-84-bridge-cs6-metadata.html
I had to download this zip, and manually place the plugin as directed, and now, After Effects CS6 will recognize my CR2 raw files from my canon 5D3.
Thank you for the help, it led me in the right direction, but the link above was the actual solution I found that worked!!
chilecayenne -
Premiere's not recognizing my avi files
I have a bunch of avi files that I made a few years ago. I can't remember what codecs were used exactly. I now have need to use this files again and do some editing to them but Premiere's not recognizing them for some reason. CS6 imports the audio but not the video and CC won't import them at all. The video's play fine off the desktop but won't work with Premiere. Anybody have any suggestions on how I might be able to get these working? Maybe recommend a program I can download to convert them? I have the entire creative cloud so there might even be another adobe program that could help me with this that I'm just not aware of.
ThanksReport back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download -
When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c:\ drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C:\ drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
To get around this issue I first had to give the user that I was logged on with write permissions to the root of the C:\ drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users\Admin\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users\<your logged in username>\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings.
Photoshop and bridge should now start up with no issues.
I hope that this can help others out there as this caused me a great deal of frustration when upgrading to CS6.station_two wrote:
OK, here comes the explanation of what the scratch disk does and why it's optimal to have it on a physically separate internal drive (not partition!) other than your boot drive
I probably shouldn't say anything since it could complicate this thread, but the rules of thumb can be different under special circumstances when SSD is involved.
IF you have a LOT of empty space on your SSD-based system drive, then Photoshop can actually work great with it's scratch setting pointed at the system drive. This is because a) SSD transfers are much faster than spinning hard drives and b) there's no seek time, so simultaneous transfers to/from scratch and swap files aren't devastating to performance, and you can see a net gain because of the increased I/O throughput over what's possible using a separate spinning drive for scratch.
But if you don't have a huge amount of free space (hundreds of GB) on the system SSD, it's definitely better to use a separate drive, as station_two has said.
Also, up to about a year or so ago, you had to try to severely limit write activity to your SSD drive, since you could actually wear them out by repeated high data write activity. That's pretty much a non-issue now with the advent of things like the SandForce in-drive controller that does wear-leveling inside the drive. Modern drives will last 10 years or more in normal typical use, without special consideration.
As it turns out, making a RAID array of SSDs is a great way to boost performance across the board, have bunches of free space, and ensure even the heaviest usage doesn't shorten the drive life. I have done so, creating a 2 TB system drive C: made from 4 SSDs and Photoshop's swap file (and pretty much everything else) pointed to C:. This system flies, and I can barely tell when Photoshop and/or Windows "goes virtual" and starts using its scratch/swap files heavily. I don't even notice Photoshop auto-saves.
Sorry for the SSD diversion.
Back on topic:
Pretty much everyone who's successfully using a computer - Mac and PC users alike - comes to realize after a while that the task of integrating things on their computers and making everything work falls on THEM, not the developers of applications like Adobe. Some applications pose unique challenges, but to think you can just throw up your hands and try to make it someone else's problem when something goes wrong simply isn't a viable strategy. Maybe that's how things should be, but it's not how it is.
For those of you struggling to get Photoshop to run properly, bear in mind that it's on you to get things working. It works for most folks. It could be a configuration or setup choice you've made that may need revisiting, or some kind of restorative activity that you need to do, or even something very minor like clearing your Photoshop preferences, but it may well take your learning new things and doing things you didn't think you'd have to do to get back to where you can edit photos. It's no one's problem but your own.
So let us here on the forum help you - when we say to do something, try it. We're not here to jerk you around; we're users just like you who have already found the ways to make things work, and we'd like to help you do the same.
-Noel -
CS6 Could Not Save "filename" Because File is Locked
For many years I have been edit photo montages in Premiere Pro. When I would find a photo that needs retouching so I would open Photoshop, retouch the pic, save it, and the new image would magically appear on the PPro timeline. But in my CS6 suite, I get the error message "Could not save "filename" because file is locked, you do not have necessary access permissions, or another program is using the file". And this only happens when PPro is still open, regardless of where the CTI is on the timeline, or which pic on the timeline is selected. I never had this problem with any other versions of PPro and Photoshop. I don't want to shut down PPro everytime I need to retouch a pic.
That sounds like you've found a bug in PPro where it keeps the files open and locked when it shouldn't.
Unfortunately, you posted in the Photoshop forum where we can't help much with Premiere.
You probably want to post in the Premiere forum: http://forums.adobe.com/community/premiere/premierepro_current -
Photoshop CS6 will not open any graphics files
Photoshop cs6 will not open graphic files, i have reset the settings. I get to see all the files in preview but when I try to open a file nothing happens, no error messages, no file opens, nothing.
When I use bridge I try to open the file with open in photoshop cs6 but again nothing happens. I found that if I reboot my PC photoshop will work correctly until I shut photoshop down but if I reopen it later before rebooting my pc now graphics files will open.Hi Sorry, getting my 2 machines confused. Photoshop works perfectly on the Mac, it is the PC with problem.
I have included the info requested:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2800 MHz
Built-in memory: 12278 MB
Free memory: 9943 MB
Memory available to Photoshop: 10988 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce 8800 GTS/PCIe/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Video Card Number: 1
Video Card: NVIDIA GeForce 8800 GTS
OpenCL Unavailable
Driver Version: 8.17.13.142
Driver Date: 20120515000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce 8800 GTS
Video Card Memory: 320 MB
Video Rect Texture Size: 8192
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Junk\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 97.7G, 20.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Optional and third party plug-ins:
PhotoTools 2.6 Hidden NO VERSION
PhotoTools 2.6 Hidden NO VERSION
PhotoTools 2.6 Professional Edition 2.6.5
PhotoTools 2.6 Professional Edition Batch 2.6.5
PhotoTune 3 3.0.7
PhotoTune 3 Batch 3.0.7
Topaz Clean 3 10.0
Topaz ReMask 3 10.0
TopazRemaskAutomate NO VERSION
Plug-ins that failed to load: NONE
Flash
onOne
Mini Bridge
Kuler
Installed TWAIN devices: NONE
Hope this info helps -
I cannot print anything from Photoshop CS6. When i try to print any / all types of files from Photoshop CS6 to my Epson Photo 1400 printer, I get the following error message:
"There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents."
I can print all / anything (.pdf .tif.png, etc.) from ALL other applications-except from Photoshop.
I only have one printer and it is recognized in my System Prefs.
I have OS X 10.9.2 (13C64) and Photoshop 13.0 x64
What to do....?
Thank you in advance!!!Hi Chris,
I have the current version of PS and the most current printer driver. I deleted the Adobe CS6 Prefs.psp file and relaunched PS. I actually got closer this time, it looked like i could print but then i got this error message: ColorSync color matching may produce different results than printer color management. Either Photoshop color management or printer color management is recommended. I clicked Ok , the print preview window no longer showed my document and when I went to hit the print button, the original error message came up again. I go to File / Print and Print is no disabled (grayed out). -
Photoshop CS6 does not open or create files
I am using Adobe Cloud. And have downloaded Photoshop CS6. Using it locally.
It was working fine. For weeks. The application still loads without error. But if I open a file nothing happens. No error message. But no file appears. And if I try to create a new file the same thing. No error message. But no new canvas to work with. In both cases nothing appears in the layers panel.
The Help menu gives me the option of deactivating. So I am assuming it is not an activation issue.
Fireworks works fine. Illustrator works fine. Only Photoshop has this problem.
I am running Windows 8. 64bit. 12gb. NVIDIA GeForce GTX 560 2gb. Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64. No optional 3rd party plugins.Update 03/2/2013
I had enough I uninstalled Creative Cloud and secure wiped the Intel 520 SSD and the wiped the RevoDrive 3 X2. Installed windows 8 clean install and re-downloaded and installed all the Creative Cloud Apps.
1. After the install was completed clicking on Photoshop CS6* causes nothing to happen. No tasks open, nothing in task manager showing photoshop opening. It's like the request just goes away.
2. Figured maybe I need the updates, opened bridge clicked on help - updates.
3. All products had updates and updated them all.
4. All updates successful except for Photoshop and DynamicLinkmanager.
Photoshop Update Failed
Adobe Photoshop 13.0.1.1
Installation failed. Error Code: U44M2P7
So then I search the forums and find the option to manually download the CS6 update from Adobe.com. I did that and still nothing.
So in Windows 7 I could open Photoshop once per reboot and work. Now in Windows 8 I can't even get it to open.
There has to be an incompatibility with either:
1. Nvidia GTX680 4GB cards
2. Nvidia WHQL Latest Drivers
I draw that conclusion because PS CS6 has worked just fine until Nvidia Updates were installed. I know in 3D Mark III the card only reports as a 2GB and they claim it's purely cosmetic reporting. It also works fine on my Quadro 5000 card in another box.
Unable to open Photoshop CS6 in Windows 8 Pro
Unable to open using program Compatibility Troubleshooter Mode: Windows 7
Unable to open images in Adobe Camera Raw or Photoshop from within Bridge. No Errors it's like the request simply disappeared.
sniffer_GPU Report:
Device: 0000000000312F28 has video RAM(MB): 1868
Device: 00000000002FBB88 has video RAM(MB): 4095
Vendor string: NVIDIA Corporation
Renderer string: GeForce GTX 680/PCIe/SSE2
Version string: 3.0.0
OpenGL version as determined by Extensionator...
OpenGL Version 3.0
Has NPOT support: TRUE
Has Framebuffer Object Extension support: TRUE
OpenGL ok
OpenCL ok, version=1.1 CUDA 4.2.1
Return code: 3
PS6 Executable Digital Signature:
sha1 - Monday, January 7, 2013 12:36:15 PM
System Info From Lightroom (Since PS6 doesn't open)
Operating system: (Build 9200)
Version: 6.2 [9200]
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.2 GHz
Built-in memory: 65476.6 MB
Real memory available to Lightroom: 65476.6 MB
Real memory used by Lightroom: 159.9 MB (0.2%)
Virtual memory used by Lightroom: 123.0 MB
Memory cache size: 0.0 MB
Maximum thread count used by Camera Raw: 6
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
System Hardware Specs:
OS Drive (Intel 520 240GB SSD)
Motherboard: Asus Rampage IV Extreme x79 Chipset
CPU: Intel i7 3930K
Memory: 64GB PC-2400 G.Skill
Adobe Creative Cloud is installed on the D:\ Drive which is an OCZ Revodrive 3 X2.
Video: EVGA GTX680 Classified 4GB Edition
Video Drivers: Nvidia 314.07, DirectX 11.0, API Version 11.1, Clock 1110Mhz
*Photoshop CS6 refers to both the x64 edition and 32bit edition. I've tried both. -
CS6 InDesign not opening existing CS3 files
I installed CS6 Cloud, now my existing CS3 indesign files will not open.
Open how and on what system? Mac? Windows? Do you use File / Open or do you double click on a document icon? Always use File / Open from the menu of the application first. Are you on Windows and does the document has the correct .indd extension?
In short: we need more info from you. -
CS6 will not read 70D raw files?
OK. I just upgraded from a 60D to a 70D and I am so in love BUT my RAW file can not be read by my Photoshop CS6. Do I need to upgrade? Yes, normally the camera's come with their own EOS Utility image upload but my computer will not recognize that either.... HELP PLEASE!! I need to edit photo in RAW not JPEG!
Thanks,
MEIn your case it would be Photoshop>About Plug-in>Camera Raw
Click on words Camera Raw to display the version.
Unfortunately, camera raw 8.4 won't work on mac os x 10.6.8, but camera raw 8.3 will and should open the canon 70D files
Download this installer for camera raw 8.3 and see if it works:
http://swupdl.adobe.com/updates/oobe/aam20/mac/PhotoshopCameraRaw7-7.0/8.3.52…
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