CS6 keeps asking to "license this software"

We purchased CS6 last year and installed onto a staff member's laptop. She had no problem using the program for months until last week when out of the blue she was prompted with a screen to license the software, at which point I had to log into our corporate account from her laptop and re-enter the license key. Now it's happening again so I contacted Adobe support yesterday via chat - the rep advised the following:
First he said this was a rights issue to which I advised the user does have admin rights to the laptop.
He then advised to open the application by right-clicking and selecting "Run as administrator". Did not help.
He then advised to navigate to C:\Program Files (x86)\Common Files\Adobe\Adobe PCD and then delete the cache file. Did not help.
We're looking for a solution asap as this issue is keeping our staff from getting work done.
Thanks!

Internet connectivity is not an issue for this user, she is connected via our LAN. Still trying to figure out the cause of this issue - in fact it was successfully registered 6 months ago and working fine, now all of the sudden it prompts for registration. Therefore internet connectivity should not even be an issue.
Waited on hold for over 1.5 hours for Adobe support yesterday and finally gave up. Does no one answer the phones at Adobe?
Still need help resolving this issue.

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    the strange thing is, Illustrator doesn't have a problem. I could
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    Op 18-9-2012 20:09, David__B schreef:
    >
          Re: Photoshop asking me to "license this software"
    created by David__B <http://forums.adobe.com/people/David__B> in
    /Adobe Creative Cloud/ - View the full discussion
    <http://forums.adobe.com/message/4708057#4708057

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