CS6 - Licencing Issue (Error 213:11)
Hi all,
I'm looking for some advice regarding a recent issue I've had with CS6.
I have been creating a package using AAMEE and then deploying it via SCCM. I work in a Further Education environment and we have a site licence.
Previously I have deployed the package successfully to XP machines without a problem. I then successfully created and deployed the package to a couple of WIn7 PCs.
At around this time the licence was due to expire and our admin renewed it - the licence keys appear to be unchanged.
However, since then I am having issues running any newly deployed package. Trying to run any of the CS6 programs results in the following error:
I notice there are a couple of entries on this site for fixing the 213:11 error involving changing Read-Only access to certain folders, but this did not work.
I have tried recreate the package using the Adobe ID of the admin person who renewed the licence, but this does not seem to have made a difference.
Strangely, running each program 'As Administrator' seems to work, however that is not an option as none of my end users will be allowed this option.
Any advice gratefully received.
Hi,
It seems that either the files you extracted or the package created doesn't have full admin rights, please start from the scratch and re-create the package with Admin access and make sure that the extracted files have admin access to.
Ankit
Similar Messages
-
Hi All,
Could anyone tell how to solve this licence issue :
the error says : "You cannot open window[866]Rate Input with your current licence "
Thanks,
RohanHi Rohan.......
check this Thread......
Re: License Problem.....
Regards,
Rahul -
I am getting configuration error related to licencing of Photosaop CS5. Error:213:5
This error is due to a permission issue.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-error-cod es.html
Please follow the instruction in the following link to resolve it:
http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html
Regards,
Ashutosh -
Install cs6 failure. Error code 213:19
Hi,
I can't get cs6 to install on my imac. Here's a detailed summary of what I've done:
About this iMac : OSX 10.9, Processor: 3.6 ghz intel core i5. 8gb ram 1333 mhz DDR3, GraphicsATI Radeon HD 5670 512 MB
Migrated software from old powerbook by way of Time Machine
Deactivated Adobe licenses on old powerbook.
Started PhotoShop on new computer and got error code 213:19
Chatted with Adobe 11/25 (unique ID is 331515498)
Unable to solve problem on chat, was told to restart and reinstall software.
Uninstalled cs6 software
Cleaned with Adobe cleaning tool
Reinstalled from installation disc.
Installation failed.
Restarted computer
Unistalled again
ran disc permission repair
Cleaned with Adobe cleaning tool
Tried to instal photoshop only
Installation failed
Summary report of failure:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF013, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 10 error(s), 0 warning(s)
----------- Payload: {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} Adobe SwitchBoard 2.0 2.0.0.0 -----------
ERROR: DF013: Failed to delete plist path at /Library/LaunchDaemons/com.adobe.SwitchBoard.plist(Seq 20)
ERROR: DW063: ARKCmdFS.dylib:failed for command ServiceInstall - error: 7(Seq 20)
----------- Payload: {36682D68-3834-487E-BA49-DFA4AB0A2E32} Adobe CSXS Infrastructure CS6 3.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/Preferences/com.adobe.CSXS.3.plist" (Seq 43)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 43)
----------- Payload: {4482EF4A-376B-46DE-9B17-E377232328E0} PDF Settings CS6 11.0.0.0 -----------
ERROR: DF026: Unable to set PDF Setting translation for name "MAGAZINE Ad 2006 JPN" in language "ENU" to "MAGAZINE Ad 2006 (Japan)"(Seq 2)
ERROR: DW063: Command ARKWritePDFSettingEntryCommand failed.(Seq 2)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - PDF Settings CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
(still get Error: 213:19 when I try app start-up)
Any help will be greatly appreciated :-)Hi alporter8,
Please try running the patch mentioned in the KB : http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html
and check. -
After install flash cs6 error 213:11 occurs
i installed flash cs6 when i launch it i get an error 213:11 saying a problem occured with the licensing of the product. I am using windows 7 32 bit intel atom i also restarted and re launched flash cs6 but still giving the same error.
uninstall flash c6.
run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html
restart your computer
reinstall flash cs6. -
I am having trouble installing Adobe Master Collection CS6 on my new laptop. I encounter Error 6 when I try installing PS, AI, and ID, and it says I am not meeting OS requirements. Illustrator prompts another error: Display requirements not met. ( I'm very confused, because the same installation worked just fine on my old machine... No errors when I did it the first time. I have no idea why I'm running into errors now?) I'm getting warning DW066, DW065, DF029, fatal DS003, and error DW050.
New Laptop Specs:
- Asus 14.1" touchscreen Win 8.1, 64 bit OS
- Intel Core i.5, 1.70 GHz
- 6 GB RAM, Screen Res 1366x768 32 bit color
Old Laptop Specs:
- Asus 15.6", Win 8.1 (no touch screen), 64 bit OS
- Intel Celeron processor, 1.5 GHz
- 4 GB RAM, Screen Res 1366x768 32 bit color
Thank you! Help is greatly appreciated.I did as you suggested, and the logs came up with these:
FATAL: DS003: Cannot extract 'E:\Programs\Adobe CS6\payloads\AdobeCMaps4-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85}'. Error: Error 2 The system cannot find the file specified.
----------- Payload: {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0 -----------
FATAL: DS003: Cannot extract 'E:\Programs\Adobe CS6\payloads\AdobeCMaps4_x64-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{99290358-A784-4218-A7BA-954AE5F9207C}'. Error: Error 2 The system cannot find the file specified.
----------- Payload: {BB66788C-4C4F-4EB0-B146-9178857DE287} AdobeColorNA CS6 4.0.0.0 -----------
FATAL: DS003: Cannot extract 'E:\Programs\Adobe CS6\payloads\AdobeColorNA_Recommended4_0-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BB66788C-4C4F-4EB0-B146-9178857DE287}'. Error: Error 2 The system cannot find the file specified.
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Programs\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 151)
----------- Payload: {3071EDD7-EA5B-4CAC-B4D0-4D4D664154D1} Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US 13.0.0.0 -----------
FATAL: DS003: Cannot extract 'E:\Programs\Adobe CS6\payloads\AdobePhotoshop13-en_US\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{3071EDD7-EA5B-4CAC-B4D0-4D4D664154D1}'. Error: Error 2 The system cannot find the file specified.
----------- Payload: {29A80A19-9E35-455A-AF9D-B39AE5B3035D} Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64 13.0.0.0 -----------
FATAL: DS003: Cannot extract 'E:\Programs\Adobe CS6\payloads\AdobePhotoshop13-en_US_x64\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{29A80A19-9E35-455A-AF9D-B39AE5B3035D}'. Error: Error 2 The system cannot find the file specified.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Bridge CS6 (64 Bit): Install failed
ERROR: DW050: - AdobeColorVideoProfilesAE CS6: Install failed
ERROR: DW050: - Adobe Toolhints CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler x64: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - AdobeMotionPicture CS6: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - DPS Desktop Tools CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - AdobeIdeaPluginCS6 x64: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe NPS Panel: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Bridge CS6: Install failed
.. and the same DW050 errors continue for all there rest of the programs. -
App-V 5 Adobe Creative Cloud (CC) Enterprise Licensing Error 213:19
Hello, I've posted this on Adobe forums but also posting here to see if anyone else has experienced/overcome this issue.
I'm attempting to create an App-V 5 sequence for Adobe Creative Cloud Enterprise software, but I appear to be getting licensing errors when launching the App-V sequence.
From what I understand in Adobe Create Cloud Enterprise, the licensing restrictions which tie the license to the machine have now been removed so that the base packages can be created with serial numbers and can be included within build images etc as opposed
to creating a trial package and then using a serialization file at install/launch time.
To start with I've created a package using the Adobe Creative Cloud Packager tool (CCP) for just the Illustrator CC application which includes the serial number. I've then sequenced this package using App-V 5 SP1.
When I run this app-v sequence on a test machine , Illustrator loads but I end up with a 213:19 error. Looking in the amt3.log the full error is
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | error deleting bad mkey:
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | Could not load machine key
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | License store synchronization took 14.6 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
09/24/13 16:58:35:539 | [ERROR] | | | | ALMService | | | 5624 | ERROR: License_Check error 213:19. (Errno = 2)
I've tested out modifying permissions on the following folders within the app-v package under root but this has no effect.
C:\Program Files\Common Files\Adobe\Adobe PCD\
C:\ProgramData\Adobe\SLStore
I've also tried creating a package using a trial licence and then using the adobe_prtk.exe tool to serialize the product at launch (startprocess event in userconfig file) with no success.
Anyone tried this or have any ideas?Hello, thanks for the reply.
I have read those articles (multiple times :-)) I've installed the required c++ redistributables on the sequencer and also on the test machines.
I'm not getting any errors being reported in the App-V eventlogs.
I initially used the adobe_prtk.exe tool to serialize the app-v application at launch via startprocess in the userconfig file as shown. This runs but it doesn't work around this issue.
<UserScripts>
<StartProcess RunInVirtualEnvironment="true">
<Path>[{AppVPackageRoot}]\..\Scripts\adobe_prtk.exe</Path>
<Arguments>--tool=VolumeSerialize --provfile=[{AppVPackageRoot}]\..\Scripts\prov.xml</Arguments>
<Wait RollbackOnError="true"/>
<ApplicationId>[{AppVPackageRoot}]\Support Files\Contents\Windows\Illustrator.exe</ApplicationId>
</StartProcess>
</UserScripts>
Following that I read that AAMEE 3.1 removed the (http://blogs.adobe.com/oobe/2012/09/aamee-3-1or-why-puffer-fish-is-a-delicacy.html) machine to license issue
therefore allowing packages to be created using serial numbers and to be included within build images.
As I'm packaging Creative Cloud (not CS6), I'm assuming this has been carried into the Creative Cloud Packager for Enterprise which now must be used.
Any other ideas appreciated. -
When starting photoshop I get error 213: 19, How can I fix this
When starting photoshop I get error 213: 19, How can I fix this
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
I have a valid Abobe CS6 licence for 6 users. I have installed and activated this on two machines with no problems. On the third machine, when I tried to activate / register this product, I get this error message :- "We are unable to validate this serail number for CS6 Master Collection. Please contact Customer Support". Please advise a way forward.
Hi,
please follow the below mentioned steps to fix the issue
If you are using Windows Machine please try these steps
1. Open run and type drivers and enter.
2. Look for etc folder.
3. Inside etc folder you will get hosts file please open it using notepad. if you find any entries follow this http://support.microsoft.com/kb/972034 to fix the hosts files.
Restart the Computer to complete the fix.
Try installing the Software. It should work fine.
For Mac
1.Click Go
2. Go to Folder-type /etc
3. Open hosts file and if entries are there then delete all entries which says Adobe in it then save it.
4. Try installing the software again and it should work.
If you are not able to save the Hosts file after making changes please make a copy of hosts file on the desktop then make the required changes and replace with the one in etc folder. It will ask to authenticate and click replace to complete.
Thanks. -
When I try to open Photoshop CS6 I get "Error Code 16"
When I try to open Photoshop CS6 I get "Error Code 16"
I have researched Internet - ADOBE and others - to find a solution, but no luck! (see under)
The problem started around one year ago but I was able to open Bridge and go to Photoshop from there until recently.
Now I get "Error Code 16" in Bridge too when I am trying to go to Photoshop.
I have tried everything I could think of (including creating a new Administrator-user) with help from my Internet research and my own pretty good experience (I started working with computer systems as a Systems Analysts 1968...... - now it is only PCs)
I miss my Photoshop and Bridge a lot - it is very frustrating to have this problem, but I can see I am not the only one!!!
I also have these Adobe products:
Adobe Photoshop
1045-1297-1724-5553-8938-xxxx
Adobe InDesign
1037-1476-0290-3491-8464-xxxx
Adobe Audition
1137-1169-5106-2253-7226-xxxx
Adobe Photoshop
1045-1007-5934-1160-3319-xxxx
Adobe Photoshop Elements
1057-4535-7945-2468-2014-xxxx
and some more.
I am grateful for all help.
/// Björn Andrén - [email protected] (member ID)
=======================================================================
Configuration error 16 when you start a Creative Cloud (CC) or Creative Suite (CS) application
https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
========================================================================
Adobe CC/CS6 - Error 16 and no SLStore or PCD File
https://forums.adobe.com/message/7157810
https://forums.adobe.com/thread/1243845?tstart=0
=========================================================================
How to Erase an Adobe Registration File
http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html
=========================================================================
Why can't I open Photoshop CS6? Missing Adobe PCD and SLstore folders!?
https://answers.yahoo.com/question/index?qid=20130608085953AAuWzEA
========================================================================
Issue with getting an Error code '16' if trying to install Adobe Photoshop CS5
http://thedailybuggle.com/forum/issue-getting-error-code-16-if-trying-install-adobe-photos hop-cs5-66.html
========================================================================
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] Win OS Version: 6.1
[Mon Feb 09 17:24:22 2015] Cleaner Tool version : 2.0.0.0
[Mon Feb 09 17:24:22 2015] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [UserRoamingAppData] : C:\Users\BEAR2\AppData\Roaming
[Mon Feb 09 17:24:22 2015] [UserLocalAppData] : C:\Users\BEAR2\AppData\Local
[Mon Feb 09 17:24:22 2015] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Feb 09 17:24:22 2015] [System32Folder] : C:\Windows\system32
[Mon Feb 09 17:24:22 2015] [SharedApplicationData] : C:\ProgramData
[Mon Feb 09 17:24:28 2015] Language selected: English
[Mon Feb 09 17:24:28 2015] Displaying the Adobe End User License Agreement
ADOBE
Gen_WWCombined-en_US-20121017_1230
[Mon Feb 09 17:24:28 2015] Please enter (y) for Yes or (n) for No. ... >>
[Mon Feb 09 17:24:38 2015] Choose from one of the following options to clean up :
[Mon Feb 09 17:24:38 2015] 1. All
[Mon Feb 09 17:24:38 2015] 2. Adobe Flash Player 10.2
[Mon Feb 09 17:24:38 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Feb 09 17:24:38 2015] 4. Creative Cloud 2014 only
[Mon Feb 09 17:24:38 2015] 5. Creative Cloud only
[Mon Feb 09 17:24:38 2015] 6. CS6 only
[Mon Feb 09 17:24:38 2015] 7. CS5-CS5.5-CS6
[Mon Feb 09 17:24:38 2015] 8. CS5-CS5.5
[Mon Feb 09 17:24:38 2015] 9. CS3, CS4
[Mon Feb 09 17:24:38 2015] 10. Adobe Id credentials
[Mon Feb 09 17:24:38 2015] 11. Quit
[Mon Feb 09 17:24:38 2015] Choice :>
[Mon Feb 09 17:24:44 2015] User selected: CS6 Only
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\pdb.db"
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\Media_db.db"
[Mon Feb 09 17:24:44 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:24:44 2015] List of products installed on this machine
[Mon Feb 09 17:24:44 2015] Listing products for cleanup:
[Mon Feb 09 17:24:44 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Feb 09 17:25:02 2015] response 1
[Mon Feb 09 17:25:02 2015] Are you sure you want to clean all the listed products and associated files?
[Mon Feb 09 17:25:02 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Feb 09 17:25:07 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Feb 09 17:25:07 2015] User selected: 'Clean All'
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444 folder as there is no product deleted.
[Mon Feb 09 17:25:07 2015] LOG FILE SAVED TO: C:\Users\BEAR2\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Feb 09 17:25:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Feb 09 17:25:07 2015]
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:25:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] Win OS Version: 6.1
[Mon Feb 09 17:28:53 2015] Cleaner Tool version : 2.0.0.0
[Mon Feb 09 17:28:53 2015] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
================================================================================
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BEAR-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0801, 2011-08-15
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name BEAR-PC\BEAR2
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 12.1 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 28.1 GB
Page File Space 16.0 GB
Page File C:\pagefile.sysRun the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium -
I recently encountered a problem with a HDD drive. So I had to replace it with a new one. Fortunately I managed to recover the data and applications on the original drive.
However when I transferred and installed the Adobe CS5 Design Standard suite on the new HDD it will not open any of the Adobe applications.
It prompts an error 213.10 each time. I can't see where to deactivate or reactivate.. please advise suggested course of action.
Also, will I be able to successfully access my previous files after the reinstallation/activation?
Many thanks
RReinstall properly. Activation cannot work because in the technical sense it simply isn't there. You screwed it. Run teh cleaner tool if necessary and contact support to reset activations.
Download CS5 products
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
Adobe Photoshop Elements 12-Error 213:5
I sucessfully installed Elements 12 on my Mac Mini OS 10.9.2. Elements Organizer ran without a problem. On trying to launch Photoshop Elements 12 I received the error message Error 213:5. After reading through discussions from folks having the same or similar problem and trying the various suggestions given in those discussions I gave up and decided to post the problem again in hopes someone might help. Here is what I have done so far: Repaired permissions, Uninstalled all older Elements, Made sure permissions in the Library ->Application Support->Adobe were set to read & write, Uninstalled Elements 12 and re-installed it, even copied the installer package onto my hard drive and used that to install, re-started the computer numerous times (i.e., after each change was made). When I try to launch Photoshop Elements 12 I continue to get this screen
Thanks in advance to anyone who has a solution.
DonHi GreenLynx,
You have a permission issue with your SLStore directory. I would recommend completing solution 2 of "Configuration error" CS5 -
http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html#main_SLStore. -
I've downloaded and installed my version of PS Elements, but while I try to open it, it stops working as an error accurred. Error:213:11
I don't know what I did wrong while I got all my licences...Well, this is not working either. There is no such folder and I wonder why. Otherwise I would have tried this before.
Guess my version's too old? I tried to run on my Win7 and the data is from year 2011.
Though I re-installed it but still there was no SLStore-Folder on my PC. It's a bit strange though and I cannot update the program while it's not working. -
HELP! I try to open the program after installing it and I receive and error message: Error: 213:11
This issue is covered under document: https://helpx.adobe.com/creative-suite/kb/error-store-does-not-allow.html
This error occurs when the SLStore Folder is set to read-only. To resolve it, remove the read-only check from the SLStore folder (Windows) or give it read/write access (Mac OS). step in the link above. -
I installed the CS6 on a PC with Windows 7. Once it installed, every time I try to run it gives me Error: 213.10. I tries the LicFix_21319 that the site recommended and it did not help. Any Ideas of why I am getting this and how to fix it.
We can't know. You have not provided any system information or the exact error. Most commonly this happens when a security tool is blocking the installers or you run with insufficient user privileges, but that's all we can kinda guess here.
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