CS6 Master Collection Most Apps Crash
I bought the whole Master Collection. I can only use Photoshop, Dreamweaver (50% of the time) and Flash...
The other applications won't even open. They unexpectedly quit even before the splash screen. InDesign shows the splash screen and then crash.
I repaired permissions, disabled all fonts and nothing...
I called Tech Support, and I must say these guys in India have no clue what is going on. They thank you for your information every 5 seconds but don't do anything to help.
I've been an Adobe user for 20 years and tech support was actually good in the past. Not any more. It's a waste of time having to hold in line for 30 minutes to get someone called "Bruce" on the other line that barely speaks English and is reading a list of error codes on a screen.
Adobe applications are for Professionals. We deserve professional and knowledgeable tech support. Specially after shelling out a lot of money for a Master Collection which is unusable.
Please help.
I need to work and I can't...
I know we are users but most of the time the Adobe experts read and comment on our issues and help...
here is what i get...
Process: Adobe Illustrator [6103]
Path: /Users/USER/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [181]
Date/Time: 2012-05-18 16:48:40.298 -0400
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 365493 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 9 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 7E6ACB8E-DE77-4F9E-8D94-5D044AADC701
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW /Users/USER/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
objc[6103]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff8de9b166 CFURLCreateCopyAppendingPathComponent + 38
1 com.adobe.dvacore.framework 0x00000001091ec8be dvacore::filesupport::DirHelper::DirHelper(dvacore::filesupport::Dir const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 78
2 com.adobe.dvacore.framework 0x00000001091fd67c dvacore::filesupport::Dir::Dir(dvacore::filesupport::Dir const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 60
3 com.adobe.dvaui.framework 0x0000000109828853 dvaui::ui::PrefManager::GetDialogPrefsDirectory(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool) + 67
4 com.adobe.dvaui.framework 0x000000010982ab8a dvaui::ui::PrefManager::PrefManager(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool) + 234
5 com.adobe.dvaui.framework 0x000000010982ad13 dvaui::ui::PrefManager::Initialize(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool) + 51
6 com.adobe.dvaai.framework 0x0000000108fe62fe ai::app::AIApp::InitApplication(exo::app::AppInitArgs&) + 110
7 com.adobe.illustrator 0x000000010075b649 0x100000000 + 7714377
8 com.adobe.exo.framework 0x000000010a11d2cd exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 797
9 com.adobe.illustrator 0x000000010075b833 0x100000000 + 7714867
10 com.adobe.illustrator 0x0000000100804e1b 0x100000000 + 8408603
11 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
12 com.adobe.illustrator 0x0000000100804b05 0x100000000 + 8407813
13 com.adobe.illustrator 0x000000010070044b 0x100000000 + 7341131
14 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
15 com.adobe.illustrator 0x00000001006fe7c4 0x100000000 + 7333828
16 com.adobe.illustrator 0x00000001006ef5cc 0x100000000 + 7271884
17 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8a6857e6 kevent + 10
1 libdispatch.dylib 0x00007fff91ccf78a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff91cce31a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8a685192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8b320594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8b321b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8a685192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8b320594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8b321b85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8a684bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b322274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff93a2da5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff939bfea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff93a04e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff93a05ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8b31e8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b321b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000010c40dd01 rbx: 0x000000010c40d7a0 rcx: 0x0000000000000001 rdx: 0x000000010c40d7a0
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x00007fff5fbff630 rsp: 0x00007fff5fbff5d0
r8: 0x000000000000001c r9: 0x00000000000000d6 r10: 0x0000000000000000 r11: 0x000000010c40d7b0
r12: 0x000000010c40d7a0 r13: 0x000000010c40bfa0 r14: 0x0000000000000000 r15: 0x000000010c40e5c8
rip: 0x00007fff8de9b166 rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 14
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Users/USER/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aae000 - 0x1026b4ff7 com.apple.AppKit (6.7.3 - 1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /Users/USER/*/AppKit.framework/Versions/C/AppKit
0x102d39000 - 0x103a7eff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x103a91000 - 0x103afffef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x103b53000 - 0x103b57ff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x103b5d000 - 0x103bbaff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x103be1000 - 0x103c46ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x103c74000 - 0x103c74ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.682) <6344CAA3-C943-9DF3-CCCB-AB443149DF6A> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x103c78000 - 0x103df1fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x103e04000 - 0x10440cfff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1044a8000 - 0x1044eaff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1044f2000 - 0x1045ecfe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x104690000 - 0x1046affff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1046b6000 - 0x1046deff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1046e5000 - 0x104a46fef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Users/USER/*/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
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Similar Messages
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helpp
You've got an incompatible Logitech driver and java was incompletely uninstalled.
You may have a problem with the Wacom driver.
I don't know if fixing those things will help.
There also a few window server errors, but I don't know if they are causal.
If you can note the time of the hangs, that might help narrow it down in the logs. -
Adobe SpeedGrade CS6 Master Collection Crashing. - PC WIN7
Hello,
After a 3 minute video import to speedgrade i started grading my wedding clip. After a second shoot grading process adobe speedgrade say: adobe speedgrade stop working. I tried so many times to import premiere pro seq to speedgrade but without any luck. It is crashing all the time. But wen i import a sequence with only a few shoot it looks to work nice and stable.
My compuper spec are:
i7 procesor
32 GB ram 2400 mhz
SSD disk
4x 2TB HD
nVidia GTX 680
All drivers are up to date and adobe speed grade is also up to date.
Please help me somehow. Is it possible to work stable on this color grading software?
Im using CS6 Master Collection.Something within that project is problematic. Your system should run this quite nicely. Although "up to date" with two-year old software is not ... completely accurate? ... still, that is a good set of gear and software that I and many others used heavily.
A bit more information on your work process would be helpful. Are you using the "Send to Adobe SpeedGrade" command in PrPro, or creating a new project from an EDL exported from PrPro? Describe your process a bit.
Also ... can you say create a new project in the same pattern as you currently use, with some other footage, just throw it together quickly ... and does that behave better? If so, it would indicate again something within this project is corrupt, which does happen occasionally. At that point, deleting the cache files may help ... search for "Adobe premiere pro cache files for X", where you put your OS (Mac or PC) in place of X. Search also for SpeedGrade cache files which will be down a similar folder-tree as the PrPro ones, just in the Sg tree.
Neil -
I downloaded cs6 master collection but once it was downloaded my computer doesn't know what app to use to open and install??
I have windows 8 and I tried to download the cs6 master collection bot the files available on the adobe website
is that what you were asking?
I recently refreshed my computer and it wipedout any programs that I had installed so im trying to get them back -
Try CS6 Design and Web Premium then CS6 Master Collection?
Would it be possible to try CS6 Design & Web Premium for 30 days and then try CS6 Master Collection for an additional 30 days?
Hi, tjbrej,
Vikrant is right. You can try each application for one 30-day trial period. So if you downloaded CS6 Design, you couldn't download Web Premium because it has many of the same apps within it.
Since there are so many applications inside each suite it is hard to try them all in one 30-day period.
Two alternatives to spread out your investigations over more than 30 days
Download one suite and then download remaining applications individually afterwards
Download each application individually for the most time flexibility
Kirsti
Community Help & Learning team -
CS6 Master Collection invalid registration
After registering and using the CS6 Master Collection (Mac) for most of a year, today it thinks it's a trial version and needs a valid serial number. But, it isn't accepting the serial number I originally registered with. It says it's an invalid number. So, now, nothing opens.
I double-checked my Products and Services, and it shows Master Collection 6 Mac, Registered April 3, 2013. I used the serial number shown on the page, and it doesn't work.
Any help in figuring this out would be greatly appreciated.
Thanks,
JimI have to ammend my original post. It appears that the problem is entirely with Adobe Application Manager. When I launch an Adobe CS6 app, Application Manager interrupts the launch telling me I have to register the trial version of CS6 (it's registered already). When I quit Application Manager, the CS6 app I want still launches and works fine.
So, I guess what I really need is help convincing Application Manager that my copy of CS6 Master Collection was registered back in April.
Thanks,
Jim -
CS6 Master Collection on Macbook running Windows 8.1 in Parallels
Hi
I have a licensed Windows version of Adobe CS6 Master Collection which runs happily on my Windows 7 PC. I have recently purchased a Macbook Pro Retina (latest model, 16GB RAM, 2.3 GHz Intel Core i7 processor, OS X 10.9.2), and have installed the Windows 8.1 OS as a Parallels 9 virtual machine.
The CS6 Master Collection installed OK, applied all software updates OK, completed online activation OK, all programmes launch OK.
BUT... when I run any of the CS6 applications, I get prompted to sign in to Adobe to register the product. When I enter the correct Adobe ID and password, I am advised that the ID and password do not match, and that my software will no longer work after seven days (now down to five days).
I know that the ID and password are correct, as I can log in to my Adobe account through a web browser using the same credentials.
The CS6 software IS registered already. I registered it immediately after first purchasing it on 18-May-2012.
I had a LONG online chat session with Adobe Support about this issue. They confirmed all of the above, but eventually said that they won't support installation of Master Suite CS6 on a virtual PC, and suggested I try here on the Adobe Communities Forum. So here I am.
Has anyone else encountered this problem with registering CS6 s/w under Parallels 9? Any solutions or suggestions?Hi Bob. Yes, the serial number was entered and accepted, in the activation process during installation. It's only when I open any of the CS6 programmes that I get advised to register the product, and am prompted for my Adobe ID and password.
I even tried changing my Adobe password. The new password works fine to log in through a web browser - but won't log me in through the in-app dialogue. I'm tearing my hair out trying to work out how to get around this before my seven day limit expires. -
CS6 Master Collection install error - Mac
I have tried numerous times to get CS6 Master Collection to install. I am an Adobe User Group Manager and was given a serial key by the Adobe Community Team.
I have downloaded the installer multiple times using the download assistant and through the direct download link. It installs ok,. Bridge and Acrobat Pro X will run. Photoshop, Illustrator and ID all give
the following message on launch
Configuartion Error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
http://www.adobe.com/support/
I have tried fixing permissions on folders, I have tried a fresh administrator account. I have made sure that the security is set to allow apps from all sources.
I have even tried the cleaner tool and removed CS5 and CS6 from my system... same issue.
Adobe Support Advisor log
00-17412-202718092012I got back up DVDs from Adobe yesterday. Did an complete uninstall, renamed the folder sand tried installing under a different admin account. Same error.
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Downloading CS6 Master Collection
Hi,
I am planning to install Adobe CS6 Master Collection (CS6MC) onto a Parallels 9 Windows 8.1 x64 virtual enviroment. This will be the second install of CS6MC. This first is on a Windows 8.1 desktop computer. As far as I have read, I can install CS6MC onto two computers.
However, before I do this I have a few questions I hope someon can help me with.
Firstly, could someone just confirm that I can install this CS6MC onto 2 computers.
Secondly if I download a CS6MC from Adobe, will all (or most) updates released to date be included with this downloaded version, or will I have to download all the updates once I have installed the package? I still have the DVD of CS6MC, and if the version I will download is the same as the one I have on the DVD, I may as well istall from the DVD.
Lastly, how will changing the hardware (CPU, Graphics card, etc) on my desktop computer affect my install count of Adobe CS6MC. How would I be able to sort out any activation issues casued by these hardware upgrades?
I thany you in advance for any help that cna be provided
Thanks.1. yes, you can install and activate on two computers concurrently. both should not be used at any one time and both to be used by you.
2. no, i don't think the updates will be rolled into the latest download but i'm not sure about that.
3. changing your graphics card won't change your install count but changing your hd or cpu will. you can always contact adobe support to reset your activation count if you're unable to deactivate yourself, http://www.adobe.com/support/chat/ivrchat.html -
Can I delete the files under C:\Users\MyAccount\CS6 Master Collection\Adobe CS6
After installation I've been left with a ton of files under C:\Users\Nathan\CS6 Master Collection\Adobe CS6 - 8.3GB.
Are these files actually needed? They seem to mostly be setup files. Can I just delete them after installation?Hi Nathan,
The default location for software installation is the program files folder and the default location for the extracted files is usually desktop from where the installation is initiated. You might have chosen the aforementioned folder for extraction.
If you have already installed the software you can go ahead and delete this folder. -
Cs6 master collection and acrobat XI
I am running CS6 Master Collection and it came with Acrobat X. I have updated my computer to Acrobat XI and now from Dreamweaver when I try to edit a pdf it says the form cannot be edited with acrobat and needs livecycle. This did not happen before. How do I fix this?
deactivating is done by opening a programs > click help > click deactivate.
that's not applicable to cc apps.
to use acrobat x, uninstall acrobat xi, clean and then install acrobat x, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs -
CS6 Master Collection installer constant fail
I purchased CS6 Master Collection and, to save download time, the reseller (iSoftware) burnt it to disk for me. All four folders are now in a single folder on my desktop. I've tried "setup.exe" multiple times (in part 1) and the installer always fails at the same point.
Yesterday I replaced Vista Business 64-bit with Win7 64-bit - same problem every time. The PDApp log states:
[FATAL] DWANative - Error in mdbGetProductIDList 12
.102 [FATAL] DeploymentNativeApplet The start applet did not return the result xml. StartApplet returned <error>Failed to open session</error>
.102 [FATAL] Deployment.FetchMediaInformation Error in starting deployment native applet
In case the DVD was faulty and was corrupt or missing a file I have also downloaded a replacement copy of part 1 from iSoftware - same result.
Computer: PC - HP xw6400 Workstation
Processors: 2 x Intel Xenon CPU E5345 - quad core with 8GB RAM
OS : Win 7 64-bit
I've run out of ideas and places to research. Where do I go from here? All help gratefully received.
MIKEdownload the proper installation files after cleaning your computer.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
CS6 Master Collection - Own a PC version, but need a Mac Version
Can I download a Mac version of CS6 Master Collection for my new Mac Pro? I own a PC version on my desktop, but I want to be able to use it on my Mac Pro too. I deactivated my laptop CS6 install, so I have an open account, PC version, to be activated. Is there a way to download the Mac version and activate it using the open activation copy?
Thanks,
KenI'm afraid you'll have to ask Adobe.
Some software is multi-platform, the majority is single platform.
Lightroom is multi-platform. So are all Creative Cloud apps.
Creative Suite apps are all single platform and always have been since the Creative Suites first launched in 2003. Prior to that the standalone apps (Photoshop etc) were all single platform licenses. So multi-platform licenses are relatively recent for Adobe. -
Install of CS6 Master Collection freezes at 99%
Install of CS6 Master Collection freezes at 99%
It claimes it's 1 minute left and nothing happens.
Mac 10.7.3 Mac Pro Nehelem
Thanks!Adobe.com
No error message.
It leaves me the option of quitting the installation, so it behaves as it's just halted. But that doesn't really help.
EDIT: Got a very long crash report on Adobe Download Assistant. Should i copy paste it here? -
Unable to install CS6 master collection for mac book pro(late 2011)
Recently, I have successfully downloaded Adobe creative suite CS6 master collection for MAC.
However, I am unable to install it. After opening the installer nothing happens, it does not proceed further. I have tried copying the contents from MasterCollection_CS6_LS16.dmg to another folder and then open the install.app, still no progress.
Please advice since I really need to install this.
Screenshot below:Hey Vikrant thanks for the response.
The situation is like this, I downloaded the image on my desktop pc(which is windows) and then compress & split the image using a winrar. I then transferred the files to my mac book pro and extracted the image there. Unfortunately, there was a bug in the unarchiver software that I was using on mac to extract the image.
This bug was rectified today in a update given out by the dev.
Now, I can install CS6 without any issues. Thanks for the repsonse once again.
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