CS6 Master Collection update grayed out

Hello all:
After a major system update of my 2010 Mac Pro 12-core where I have two startup drives (one with Lion and the other Yosemite), I did a complete uninstall of CS6 master collection applications on both drives. Upon doing the reinstall successfully on Lion without problem other than serial number issues (ultimately solved) and updated fine, when I did it on the Yosemite drive only Acrobat (which updates alone) could update. All other applications on Yosemite have 'update' as grayed out. Any ideas anyone?

Ignore it. That's just generic technobabble/ marketing talk. There are just no separate blurbs for PC and Mac...
Mylenium

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CS6 Master Collection Update

Hi Guys
A strange question. I run MC CS6 on Win7 and just ran the update manager and got the following update message for Fireworks:
"...The latest update to Adobe Fireworks CS6 includes Mac 10.8 platform compatibility, performance and stability improvements. There are several usability improvements in the CSS Properties panel..."
Why am I getting a Mac update for my PC? should I ignore it or should I run it???
Regards,
Graham

Ignore it. That's just generic technobabble/ marketing talk. There are just no separate blurbs for PC and Mac...
Mylenium

Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to

Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to open Photoshop unless I sign up/pay. I'm quite confused? I really NEED to have access to Photoshop ASAP.

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Error when installing updates to CS6 Master Collection

I recently reinstalled CS 6 Master Collection onto may laptop after I had to reinstall the OS. The Adobe Update Manager prompts that there are updates for all products, but I run into the error: Installed failed to initialize. It recommends I download "Adobe Support Advisor" but going to the link, Adobe states this is no longer supported. How to I fix this or download the updates?

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Payload {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0: Calling ARKEngine from path C:\Users\michael_regert\AppData\Local\Adobe\OOBE\PDApp\DECore\DE5\resources
Extracting assets...
[    2828] Wed Dec 17 11:49:19 2014 INFO
Extracting assets complete. Number assets: 2
Beginning installation for payload at C:\Users\michael_regert\Downloads\Adobe CS6 Master Collection\Adobe CS6\payloads\SwitchBoard2.0All\Install.db
[    2828] Wed Dec 17 11:49:19 2014 WARN
DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
[    2828] Wed Dec 17 11:49:19 2014 INFO
Evaluating condition# 1(Seq 14)
Condition failed(Seq 14)
Evaluating condition# 1(Seq 17)
Condition failed(Seq 17)
No Process found running for 'C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe'(Seq 19)
Process launched...C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe(Seq 19)
Completing installation for payload at C:\Users\michael_regert\Downloads\Adobe CS6 Master Collection\Adobe CS6\payloads\SwitchBoard2.0All\Install.db
UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{CFA46C39-C539-4BE9-9364-495003C714AD}.db
[    3204] Wed Dec 17 11:49:19 2014 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*

Activation prompt after updating CS6 Master Collection

Hi,
I have already activated a copy of the CS6 Master Collection. But I am getting activation prompt everytime I updating any application from the AAM for Adobe CS6 Master collection.
Does anybody knows how to fix this problem?
Any suggestion will be appriciated.
Thanks

Hey Jack,
I guess you are facing this issue mainly with the 64-bit version products like After Effects, Premiere Pro, Photoshop Extended 64-bit etc.
Unfortuanately, the issue is yet to resolve. So the best solution currently is to save the serial number onto a Notepad/Text Edit and when it asks for a serial number, just copy and paste it and click next. Once it shows activated, it will run as a Full version and not a Trial mode.
Please check this below URL for latest Updates and suggestions on this issue:
http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l
Regards,
Jairaj

Install CS6 Master Collection Windows 8.1 Update 1

I'm currently creating a new custom image to deploy to all our computers in our school. We create our image using a hyper v virtual machine then use MDT to capture and WDS to deploy. The first step in our process is to ensure all windows updates are installed before we start installing third party programs. When I try to install our CS6 Master Collection package (created using AAMME) a window will appear with title "Please Wait while windows configures "package name"" and the contents "Gathering Information" and a loading bar. The loading bar will pass through once then get half way, reverse then close. I've checked in "C:\Program Files (x86)\Common Files" for the install logs but there are none.
Just a little more information. When I try to install our package before the updates it does work. It is until the updates are installed it will seem to start the install then "reverse".
Message was edited by: Brigidine College Indooroopilly

Hi Brigidine College,
Are you trying the installation from any network drive? Please refer the Pdapp.log: Troubleshoot with install logs | CS5, CS5.5, CS6, CC.
Regards,
Romit Sinha

I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

Please refer to the steps in Re: cs6 serial suddenly invalid.
It should help you.
Regards
Rajshree

If i buy CS6 master collection and install it on my mac,can i use it on a new mac when i update?

if i buy CS6 master collection and install it on my mac,can i use it on a new mac when i update?

You're welcome. I'm glad I could help.
Have a great day!
Gene

I updated my mac & lost Cs6 Master Collection all data

Hello there,
Please help me :-(
I updated my mac & lost all date. So I tried to reinstallation Cs6 Master Collection of line. the download stops half way & I have been denied access for some reasons?!!! I have been trying for 3 days now & still denied access !!!!

Download the most recent build from Adobe. Google brings up a link to the direct download: Adobe - After Effects : For Macintosh : Adobe After Effects CS6 11.0.4 Update

CS6 Master Collection on Macbook running Windows 8.1 in Parallels

Hi
I have a licensed Windows version of Adobe CS6 Master Collection which runs happily on my Windows 7 PC. I have recently purchased a Macbook Pro Retina (latest model, 16GB RAM, 2.3 GHz Intel Core i7 processor, OS X 10.9.2), and have installed the Windows 8.1 OS as a Parallels 9 virtual machine.
The CS6 Master Collection installed OK, applied all software updates OK, completed online activation OK, all programmes launch OK.
BUT... when I run any of the CS6 applications, I get prompted to sign in to Adobe to register the product. When I enter the correct Adobe ID and password, I am advised that the ID and password do not match, and that my software will no longer work after seven days (now down to five days).
I know that the ID and password are correct, as I can log in to my Adobe account through a web browser using the same credentials.
The CS6 software IS registered already. I registered it immediately after first purchasing it on 18-May-2012.
I had a LONG online chat session with Adobe Support about this issue. They confirmed all of the above, but eventually said that they won't support installation of Master Suite CS6 on a virtual PC, and suggested I try here on the Adobe Communities Forum. So here I am.
Has anyone else encountered this problem with registering CS6 s/w under Parallels 9? Any solutions or suggestions?

Hi Bob. Yes, the serial number was entered and accepted, in the activation process during installation. It's only when I open any of the CS6 programmes that I get advised to register the product, and am prompted for my Adobe ID and password.
I even tried changing my Adobe password. The new password works fine to log in through a web browser - but won't log me in through the in-app dialogue. I'm tearing my hair out trying to work out how to get around this before my seven day limit expires.

Downloading CS6 Master Collection

Hi,
I am planning to install Adobe CS6 Master Collection (CS6MC) onto a Parallels 9 Windows 8.1 x64 virtual enviroment. This will be the second install of CS6MC. This first is on a Windows 8.1 desktop computer. As far as I have read, I can install CS6MC onto two computers.
However, before I do this I have a few questions I hope someon can help me with.
Firstly, could someone just confirm that I can install this CS6MC onto 2 computers.
Secondly if I download a CS6MC from Adobe, will all (or most) updates released to date be included with this downloaded version, or will I have to download all the updates once I have installed the package? I still have the DVD of CS6MC, and if the version I will download is the same as the one I have on the DVD, I may as well istall from the DVD.
Lastly, how will changing the hardware (CPU, Graphics card, etc) on my desktop computer affect my install count of Adobe CS6MC. How would I be able to sort out any activation issues casued by these hardware upgrades?
I thany you in advance for any help that cna be provided
Thanks.

1. yes, you can install and activate on two computers concurrently. both should not be used at any one time and both to be used by you.
2. no, i don't think the updates will be rolled into the latest download but i'm not sure about that.
3. changing your graphics card won't change your install count but changing your hd or cpu will. you can always contact adobe support to reset your activation count if you're unable to deactivate yourself, http://www.adobe.com/support/chat/ivrchat.html

File Extension Always Changes from .mp4 to .m4z in Media Encoder CS6 Master Collection

Hello,
I am a noob to Adobe products, but I am familiar with video encoding and have been making movies on the computer for over a decade. I have made several attempts to encode from .wmv to .mp4, but both Media Encoder as well as Premiere creates the output with the .m4v extension. I am using the H.264 Main, with the MP4 Standard selected in the multiplexer. I have watched several video tutorials from YouTube on how to make sure I format properly for YouTube in MP4, but I would prefer my file extension to be .mp4 and NOT .m4v. The name is specified as "video.mp4" but it always comes out as "video.m4v".
I am using the full version (not a trial) of Adobe Creative Suite CS6 Master Collection, Student and Teacher Addition.
Windows 7 64-bit
Before I give all my other pertinent details, or post screen shots (if that is possible), I thought there might be a simple solution.
Can anyone help me?
Thanks in advance

Ok, I found the temporary solution over at this forum posting:
http://forums.adobe.com/message/4717820#4717820.
Over there, I posted this information:
I will have to try keeping the Export Audio box checked. I am having the same .m4v problem when trying to save as mp4, and my videos have no audio (screen capture tutorials) so I chose not to export the audio. I will see if keeping the box checked works.
I am using Windows 7 64-bit, CS6 Master Collection Student Teacher; I just downloaded the full version (paid for) a couple of days ago, so apparently, this is still a bug.
I had posted this same type of question earlier today, now I found this forum. I don't know if the problem was there before the update because I just bought my Adobe products the other day (November 10, 2012) and installed the updates prior to even opening any single one of the Adobe programs. Oddly enough, Handbrake does a fine job, so I am using that until I figure out the problem with AME.
UPDATE:
YES! Keeping that Export Audio box checked resolved the problem. What I did was (since there was no audio in the original) just take the audio settings down to the lowest possible quality so as to save on file size output.
Thanks for the pointer!

Unable to install CS6 master collection for mac book pro(late 2011)

Recently, I have successfully downloaded Adobe creative suite CS6 master collection for MAC.
However, I am unable to install it. After opening the installer nothing happens, it does not proceed further. I have tried copying the contents from MasterCollection_CS6_LS16.dmg to another folder and then open the install.app, still no progress.
Please advice since I really need to install this.
Screenshot below:

Hey Vikrant thanks for the response.
The situation is like this, I downloaded the image on my desktop pc(which is windows) and then compress & split the image using a winrar. I then transferred the files to my mac book pro and extracted the image there. Unfortunately, there was a bug in the unarchiver software that I was using on mac to extract the image.
This bug was rectified today in a update given out by the dev.
Now, I can install CS6 without any issues. Thanks for the repsonse once again.

How do I get the CS6 Master Collection discs mailed?

I am waiting for the CS6 Master Collection - I purchased the CS5.5 upgrade within the window for the free CS6 upgrade, however I need to have the discs shipped. My download speed would take days. How do I proceed with this once the software becomes fully available? Thanks.
    Joseph W. Bourke
    Warner, NH

Thanks both Steve and Bob -
    I was kind of being patient, knowing that the freebie upgrades would probably be a bit low in the Adobe pecking order. I'll be patient a while longer. Since I just installed the CS5.5 Master Collection, then spent a couple of days updating settings, plugins, etc., I'm not looking forward to doing it all again with CS6 - except for some of the new features I'm dying to try out.

Problem with CS6 Master collection on iMac

Hi .
The installer for CS6 Master Collection (Site Licence) will not accept the serial no on a iMac
I have run the adobe cleaner and cleared all Adobe products off the mac.
I have run ONYX and fixed all it could fix re permissions etc and HD problems (none)
The OS version is 10.6.8 and latest updates as of yesterday.
The install and serial no work fine on all other 19 Macs same configuration
There are no adobe products showing up in applications or Utilities
Network connection is fine.
Any suggestions please ?

Hi sheamusmac ,
Please refer the mentioned kb: http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html .
Regards,
Romit Sinha

CS6 Master Collection update grayed out

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