CS6 Offline Activation

Sorry if this is a double post, but Licensing didn't have any answer and I am wondering if enough people follow the thread to provide an answer in the time frame I have in which to get this problem resolved. 
I have the same exact problem as Problems activating CS6 offline . Stealing the relevant info from his post:
Header 1
I am trying to install CS6. I went through the offline activation process, received my Response Code, completed the activation successfully. I clicked on "Launch" and it just took me back to the activation page. I rebooted and re-installed and both gave the exact same result.
The solution was:
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Herein lies the problem... Clicking the links in his solution direct you to Contact Customer Care
and going through the Contact Customer Care support tree - my particular issue isn't addressed. You get to the end of the support tree and it just reverts you to the links that redirect you to the home page for support. Just like the registration problem, I am stuck in a circular loop
Any help is appreciated.

Try Web Chat:
Serial number and activation support

Similar Messages

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  • CS6 Offline Activation Number Entry Problems

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    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
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    http://www.adobe.com/support/download-install/supportinfo/

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  • Cannot find offline activation cs6 photoshop

    for whatever reason the BETA photoshop cs6
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  • Activating CS6 Offline

    I have the same exact problem as Problems activating CS6 offline . Stealing the relevant info from his post:
    I am trying to install CS6. I went through the offline activation process, received my Response Code, completed the activation successfully. I clicked on "Launch" and it just took me back to the activation page. I rebooted and re-installed and both gave the exact same result.
    The solution was:
    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/
    Here lies the problem... Clicking the links direct you to Contact Customer Care and going through the support tree, the issue isn't addressed. You get to the end of the support tree and it just tells you do click the links that redirect you to the home page for support. Just like the registration problem, I am stuck in a circular loop.

    Agreed. I am also going through their "customer service" loop. What a pile of garbage.

  • Problems activating CS6 offline

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    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Offline Activation Not Working

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  • I am trying to activate LR6 on a laptop that will not be connected to the internet.  I have clicked on the link for offline activation, but it says to follow the instructions till it says "having trouble connecting to the internet".  I never get there.  H

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  • Offline Activation for Photoshop Elements 11

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  • I bought an Adobe photoshop elements 12 and successfully installed. I failed to activate as it said I am offline whereas I am online. I tried offline activation but failed. Could someome help me? Thanks

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  • I need a request code for offline activation. Because i cannot connect with adobe server for online activation. But I receive "The request code is invalid." by generate answer code.

    I need a request code for offline activation. Because i cannot connect with adobe server for online activation. But I receive "The request code is invalid." by generate answer code.

    Dear Anubha,
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    On Tue, Jan 27, 2015 at 10:50 PM, Anubha Goel <[email protected]>

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