CS6 Photopshop, Illustrator and Indesign crash upon opening Window 8 64-bit.
Runnning Genuine CS6 Photopshop, Illustrator and Indesign crash upon opening without any error message... worked fine then stopped working. Running it on Window 8 64-bit. Have tried opening without 3d party plugins, resetting preferences, and uninstalling and reinstalling.
did you clear the caches?
and onthe off-chance that ID got far enough to leave something behind, find the InDesign Recovery folder (a hidden folder, I think, since Snow Leopard or Lion) and empty it if there's anything there.
Access hidden user library files | Mac OS 10.7 Lion
Similar Messages
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Just installed CS6 and InDesign crashes upon opening
Running Lion. I've thrown out the preferences and uninstalled/and reinstalled and still get the same crash report.
Here's a link to the error report...
http://pastebin.com/qh2YRu6N
Please help!lol oops... Guess I should have thought of that on my own ... Too bad it didn't work...
After updating I got this crash report
http://pastebin.com/aAPKVFp5 -
My CC, Illustrator and InDesign don't open
My CC app, Illustrator and Indesign don't open.
They just don't respond to anything. And the CC app doesn't appear on my dock. Adobe Manager doesn't work either. the only program that works is premiere.
NO problem appers on screen, they just don't respond.
What should I do?What can I do?Please help.
Mac OS X v. 10.7.5 2.2 GHz Intel Core i7, 4 GBHi C_maf,
As a testing purpose could you please try opening the applications in root account: http://support.apple.com/kb/ht1528 and let us know if still the same issue.
Regards,
Romit Sinha -
My Illustrator and Indesign crash constantly. Who is able to help ?
My Illustrator and Indesign crash constantly. Who is able to help ?
gha,
Raghuveer is asking you to send him a message (see post #4) to arrange a session where he can help you.
Basically, this is a User to User forum, but with Adobe staff participation.
You can see the different markings for posters. -
Premiere Pro CS6 Crash upon opening - Windows 7-64
I just had a rather weird problem occur today. I hope this helps anyone else with the same issue.
I opened PrePro CS6 like I always do and after the initialization screen I get to the window that asks me which project do I want to open, I click the latest project and after the load bar fills up a windows message pops up saying that their was a problem loading PrePro and that windows will search for a solution to the problem and than I have to close PrePro. I tried opening it again and the same problem. I tried opening a different project and it crashed just the same again. I tried restarting my computer, again I got the same results. I restarted my computer again and tried opening all my other Adobe apps and they all worked fine. I opened PrePro again, tried opening my latest project and it crashed again. I opened PrePro one more time but this time I created a new project and didn't change any settings, PrePro opened and worked. So I went to file, open recent projects, and opened the latest project (the one I had been trying to opening all along) and presto, it opened and worked.Weird.
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CC Illustrator and InDesign crashing when moving objects
This problem began a week ago out of nowhere. I didn't install anything new or update anything that would cause any sort of conflict (as far as I know). I've tried suggestions in other posts such as trashing prefs, reinstalling, signing out of CC, moving folder, unplugging mouse, etc. I previously had CS6 installed and it was happening in those versions too.
I reformatted my entire computer to see if that fixed the issue, and the first thing I reinstalled was CC to ensure there wasn't anything else causing a conflict, but it is still crashing.
I'm running on a late 2013 15" MBP
Processor: 2.3GHz i7
Memory: 16 GB
Graphics: Iris Pro/NVIDIA GeForce GT 750m
OS: OS X 10.9.5
Crash log: Process: Adobe InDesign CC 2014 [775] Path: /Applications/Ad - Pastebin.comHi bodeintern,
You can try these steps:
1 Try disabling the printers (If connected Wired or wireless)
2 Try making the Plugins folder as Plugins old in Application folder and then try to launch. If it works try to isolate the issue by moving a few plugins and then reload.
3 Try enabling the root user account and then try.
Enabling and using the "root" user in Mac OS X
4 Make sure Verdana and Tahoma fonts should be enabled.
Thanks,
Nikhil Gupta -
Why does my trial of InDesign crash upon opening?
Hi there,
Today I downloaded the trial of InDesign online, and when I open it, before I can press anything it crashes.
I have tried using both the standard and '64-bit' one which both were installed.
Any help is much appreciated.
Thanks
Nataliesee Crash | Launch, selecting Type tool
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Why do my CS4 Illustrator and InDesign crash occasionally with Mavericks?
I can not print a "booklet" in InDesign any more. Trying will crash the program. I've had crashes with Illustrator while moving imported images. This only began after upgrading from 10.6.8 to Mavericks.
Just found your question as I was looking for the same. Might be a bit late but this worked for me.
http://helpx.adobe.com/x-productkb/multi/crash-printing-illustrator-indesign-cs3 .html -
Handbrake and Twitteriffic Crash upon Opening
My friend is having this problem where whenever she tries to open Handbrake of Twitteriffic they either open and then immediately close or don't open at all. I asked her for her Handbrake log, I don't really know what part of it to post that would be helpful, any ideas would be great.
The reason I posted here is because the crashes seemed to be linked by Growl in someway. So it's a bit complex and was hoping that this has happened before where Growl would somehow crash various applications.
Ah, okay, Growl too. It does help to know the full background from the get-go. Still a set of third party software questions but... (you'll have to get help from a Growl user). -
When I go to open Indesign, the pink opening screen box thing opens, to start the program. But whenever it gets to "Starting up Trackers", the program crashes and won't open. Please help!
I am a student working for my college's IT department as an assistant. After some troubleshooting on a student's machine that was experiencing problems with Indesign crashing upon opening, I found that removing the "font.lst" files worked to fix the problem.
I am not sure if this student has recently installed a new font incorrectly or is using a corrupted font, so I don't know what the possible cause of the problem may be. -
This is what pops up when Illustrator, Photoshop, or InDesign are opened.
Smsbc was Photoshop, Illustrator, and InDesign installed using the custom installation option in Master Collection? Have you tried de-activating your current license to reapply the Master Collection license? You can find details on how to deactivate at Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
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InDesign (and Photoshop) crash on opening for only one user
I just spent the weekend "fresh" installing all of my software and data onto a new computer (MBP OSX 10.7.5). I have CS5.5 Master Suite Install Discs.
InDesign crashes on opening ONLY in my main "standard" account (Let's call it "Rebecca"). I'm prohibited by my university from regularly *working* in admin mode, but my admin ("Rebecca Admin") account opens and saves InDesign files totally fine. I also created a Test "standard" account in which InDesign works fine. I have tried (many times, orders, and ways for each solution):
1. removing the preference files (and caches files)
2. removing the SING files
3. making my main accout the "owner" of the programs and their folders.
4. running the Adobe July mini-fix icon updater (didn't work), tried to do the same "manually" (where I replaced the previous three files that the Adobe updater inserted).
Nothing has worked.
Photoshop also works fine on my admin account and the test "standard" account, but says that I have inadequate permissions on my main Rebecca account (even though Rebecca is the "owner" now). It closes after giving me about three info monologue boxes.
I feel as though I have scrubbed the internet clean, and still have not found a solution. Any ideas?!?!?
I just spent 3 full days getting the new computer up to speed with the old one (that I must turn in), so "moving" to the test account is not a nice thought. I also don't really want to have to log into another account just to use InDesign!
Many thanks,
RebeccaFor anyone having similar problems, here is what solved the problem (that was clearly a permissions issue):
Type into Terminal:
cd /var/folders
sudo rm -rf * -
Hi there
This Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report. Can also provide crash reports from the Console if useful.
Thanks!
EtreCheck version: 2.0.6 (91)
Report generated 28 October 2014 13:33:49 GMT
Hardware Information: ℹ️
iMac (21.5-inch, Late 2013) (Verified)
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris Pro -
S22D300 spdisplays_1080p
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 4:4:52
Disk Information: ℹ️
APPLE HDD ST1000LM024 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (848.81 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
EPSON EPSON Scanner
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[running] com.backblaze.bzserv.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.backblaze.bzbmenu.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MagicPrefs 2 (48) Application (/Users/[redacted]/.Trash/MagicPrefs 2 (48).app)
Spotify Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
Backblaze Backup Support
Flash Player Support
Growl Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 150.53 GB
Destinations:
TimeMachine [Network]
Total size: 599.66 GB
Total number of backups: 52
Oldest backup: 2014-07-03 13:25:07 +0000
Last backup: 2014-10-28 12:28:22 +0000
Size of backup disk: Adequate
Backup size 599.66 GB > (Disk used 150.53 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% Adobe Photoshop CS5
0% bzfilelist
0% bzbmenu
0% fontd
Top Processes by Memory: ℹ️
1.31 GB Adobe Photoshop CS5
610 MB Adobe InDesign CS5
490 MB firefox
292 MB Finder
215 MB WindowServer
Virtual Memory Information: ℹ️
90 MB Free RAM
3.19 GB Active RAM
3.28 GB Inactive RAM
996 MB Wired RAM
10.36 GB Page-ins
192 MB Page-outsThanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem. -
Adobe Illustrator and InDesign CS5 crash when trying to place images.
Hi there
My Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book. I've also done a full Memtest which passed all the test.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report – couldn't post it on here for some reason, but I have it on a post in Apple Community Forums, here... https://discussions.apple.com/message/26970885?ac_cid=op123456. Can also provide crash reports from the Console if useful.
Thanks in advance. Any ideas gratefully received – I've run out!
ps. I have 10 colleagues with same OS version and CS5 (some even have the exact same model of Mac). They don't have this issue.Thanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem. -
Problem with update Photoshop, Illustrator and Indesign CS6
Hi all. I have problem with update Photoshop, Illustrator and Indesign CS6 on OSx 10.8.4. Application are OK but update (bug fixies) not working. Update failed. (U44M1P7)
Hi El Gondo,
The following might explain and help solve the problem...
U44M1P7 - Updates :
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html
U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :
http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html
Thanks!
Ankit
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