CS6 Production Premium installed on my G5 but won't validate the serial number on my imac
CS6 Production Premium installed on my G5 but won't validate the serial number on my imac? I'm sure you can install this version on 3 machines to use non simultaniously, why will it accept the serial on one machine but not another?
No, you can only activate on 2 machines. The rest sounds fishy. A G5 by no means meets even the basic specs for any of the video programs du to not being intel and not being 64bit. Even PS wouldn't install on such a machine, so I'm slightly wondering what you actually installed or what machine you are referring to...
Mylenium
Similar Messages
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My licensed copy of CS6 downloads but won't accept the serial number
I have a licensed copy of Photoshop CS6 (supplied only as a download by Adobe). Following a computer crash, I needed to re-install CS6, the download completed, the software then asked for the serial no. which I duly entered, and despite the fact it is the registered number for this software (also shown in our Adobe account and from my own records), adobe will not register it, instead a window pops up after entering the required details, claiming that the registered number is not for the product it just downloaded. This is a total contradiction of what is clearly shown on their own log of my purchases, which show exactly the same number entered for my copy of CS6. Of course, despite the fact I only bought the damn software 9 months ago, they do not allow access to support in order for them to correct something that is clearly Adobe's own bug. Basically, I have bought a very expensive program and they, in their wisdom have created a problem that means I can no longer have access to it. This is daylight robbery and a shameful way to treat loyal customers who have spent thousands of pounds over the years for licensed copies of Adobe software. All I ask is that a customer service advisor, correct the fault and register my copy with the number it has on record, because, for some reason, it won't let me do it. I have today worked with a kind Microsoft technician for 6 hours, trying to re-install my licensed copy on to my restored version of windows to no avail, Adobe really do need to give people access to their own staff so that registry errors like this can be solved. Lets face it, a forum is not going to be able to fix this one is it.
I downloaded the trial version of Photoshop CS6 (standard) from Adobe, once finished it then opened a window asking if I want it activated as a 30 day trial or as a licensed copy and once I choose the latter. It requested the serial number, so I entered the serial number applying to the licensed version I have of Photoshop CS6 (the same program I downloaded) which was then rejected, with an error message that stated that, although the serial number is valid, the program cannot be found on my computer (that is a mystery to me, given that it has just spent half an hour downloading it and has followed the download with the prompts), I was then prompted to choose from a drop down menu below. The drop down menu shows the extended version of Photoshop CS6 but not the standard version that I bought last May, effectively preventing me from installing my own version of the software. Is this a way that Adobe have of forcing everyone into ongoing contracts on cloud. I just bought the program, I don't want to go on cloud. Adobe's security was breached before and why should I be forced to pay twice.
After helping me reinstall windows 8.1 on to my computer an Engineer from Microsoft struggled with this all afternoon and most of this evening, and even he could not get it to work, so what chance have I got if he can't do it and Adobe refuse to help. -
Install PSE10 on 64bit Win7 won't accept the serial number, organizer installs - editor doesn't
After trying this then uninstalling & trying again I read through the installation guide online. It seems to indicate that as I have only bought Photoshop Elements 10 (not Premiere) the disk I am using is a Pre-Trial disk.
This wasn't advertised on any of the blurb about the product - and looking at the list of what is on each disk for the premiere version - the Win 7 disk looks like it is the full copy.
When I start the "trial" version it only starts the organizer and there is no option to enter the serial number info at this stage. Trying to open the editor from inside the organizer tells me I need to install from the DVD but when I tell it to go ahead - nothing happens.
What are my options now?You can download the trial version of Photoshop Elements 10 from Adobe's Web site and install it. When you open the Editor, enter your serial number from your purchased version.
Ken -
Installing Photoshop CS4 from original Disk onto my new Macbook Pro. Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep. How do I resolve ?
Tina Hadley did you migrate/transfer your applications over to your new Macintosh? If so this could cause problems with your serial number being recognized. Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder. Once this is done you will also want to run the CC Cleaner Tool. Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
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I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an "The serial number is not valid for this product" error.
I have deactivated photoshop in the old computer.
The old laptop have photoshop installed with the DVD but the new laptop don't have DVD so i downloaded cs5 from Download CS5 products. ¿Maybe doing this is an error?the installation files work the same whether from a disc or download, but there are other ways to mismatch a serial and installer.
Error "The serial number is not valid for this product" | Creative Suite -
Trying to download and install CS6 on CC and it won't take the serial number for my Mac
trying to download and install CS6 on CC and it won't take the serial number for my Mac
Cloud products don't use serial numbers. That includes downloading CS6 through the Cloud (if that is what you're doing). Hence Ned's query.
Install CS6 via your Cloud membership using the steps outlines here:
Install a previous version of any Creative Cloud application -
I have downloaded and installed Acrobat pro DC but its asking for a serial number of my previous version but I never had a previous version
you purchased an upgrade version of acrobat. if you don't have a qualifying product (previous acrobat version), you'll need to exchange.
Return, cancel, or exchange an Adobe order -
I am trying to install Photoshop Elements 12 but it won't accept the serial number and tells me to contact customer support. What do I do?
Designerdan21 are you still facing difficulties utilizing your serial number for Photoshop Elements 12? If so then please contact our support team at Adobe - Contact Support – Download and Installation. I would also recommend reviewing Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?
Creative Suite 6
Click the Buy link for the Suite you want to upgrade to.
I want to buy: <select Upgrade>
I own: <select the CS5.5 product you already own>
Platform: <select Mac or Windows>
Complete your CS6 upgrade purchase.
Note that CS6 is superseded software and will receive no further upgrades or updates. Adobe has stopped working on CS6.
Adobe now promotes their Cloud memberships. So consider subscribing to an Adobe Cloud membership if you want up-to-date software which will be upgraded regularly. -
i am trying to re install my lightroom student addition. I have the serial number and was told to do the trial again and then update to purchase. i am unable to figure out how to do this
Emily5lexi which version of Lightroom are you wishing to install? Also what operating system are you using?
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Hi I'm having trouble downloading Adobe Creative Suite 6 teacher student addition on my mac i have downloaded it and i received a redemption coad and a serial number but when i entered the serial number it says its invalid... Please help!
i know extremely frustrating that there is no one to contact!
i got my friend to help not sure if your having the same problem but i had to download stuffit expander from the app store to expand the zip files that you initially download you should be able to open them and enter serial number from there
don't know if that helps theres no where that tells you how to do that so its extremely frustrating..
hope that can be of some help. -
I have my redemption code but can't get the serial number for adobe photoshop elements 12 that I jus
I'm trying to find out my serial number. I have the redemption code but can't get the serial number for adobe photoshop elements 12 that I just purchased
Hi KEsheppard
Please refer the link below to get the help regarding redemption code and the serial number:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Let us know if it helps,
Thanks!
Gurleen Kaur -
Hi, when i buy the Canon 5D mark III I was given a version of Adobe Lightroom 5, I install Lightroom and when I go to put the serial number tells me it's not valid, do not know what I can do. Thank you.
Try serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I just purchased LR5 online and installed it on my PC. I entered the serial number I was given and it said "this is an upgrade serial number. The serial number from your previous version of LR is also required." Since I just bought it I don't have a previous serial number. What do I enter?
You return the upgrade version since it was purchased in error
Return, cancel, or exchange an Adobe order
Purchase a full version. -
can't install my adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?
ANd what exactly? You hav not told us, what you are actually trying to install onto what system and other details....
Mylenium
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