CS6 programs start telling me I'm using a trial when I'm not

Question

I have a creative cloud account and use the programs on two computers. Since a week or so one of the computers Adobe keeps reminding me that my trial version will only work for a limited remaining number of days. It gives me the option to keep on using the trial or enter an unclock code which I don't think I have since I'm using CC. So what can I do?

Answer 1

I am having the exact same problem. So I went through the Adobe help stuff, and this is the conversation that ensued:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 55 minute(s) and 24 second(s) or longer as there are 5 customer(s) in line ahead of you.
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We apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 44 minute(s) and 19 second(s) or longer as there are 4 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience.
You are not currently connected to a chat representative.
We apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 35 minute(s) and 7 second(s) or longer as there are 3 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience.
You are not currently connected to a chat representative.
We apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 7 minute(s) and 19 second(s) or longer as there are 1 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience.
You are now chatting with 'Satish'
Satish: Hello! Welcome to Adobe Customer Service.
Satish: Hi Marti.
Marti Reed: Hi Satish
Satish: I understand you are not able to work with your subscription software. Am I correct?
Marti Reed: So my problem is I have a subscription to Photoshop CS6 and tonite when I opened it it told me my free trial is over and I need to purchase a subscription.
Satish: Thank you for the information.
Satish: I will be glad to check and help you.
Satish: May I have the order number of this subscription software please?
Marti Reed: I need to fix this ASAP as I am in the middle of something I need to get done.
Marti Reed: The order number?????
Marti Reed: Are you kidding me???
Marti Reed: Where do I find the order number???
Satish: I am sorry for the inconvenience caused to you.
Satish: May I know by using which email address you have placed the order for subscription?
Marti Reed: My email address is [email protected]
Satish: Thank you.
Satish: May I place you on hold for 2-3 minutes while I check for the information for with resources?
Marti Reed: Nothing in my account information has any kind of "order number" listed for my "Creative Cloud sing-app membership for PHotoshop (one year)"
Marti Reed: Yes. I'm fine with a 2-3 minute hold
Satish: Thank you.
Marti Reed: You're welcome!
Satish: Thanks for your time and patience.
Satish: Marti, I request you to login to creative.adobe.com by using your Adobe ID and password and you will be able to use the subscription with out any issues.
Marti Reed: ??????? Log in from where?
Marti Reed: I just want to open my software
Satish: Please click here
Marti Reed: So I logged in and I get nothing but a screen that says "You don't have any files yet."
Marti Reed: How is this supposed to make it so that when I open Photoshop CS6 it opens???
Marti Reed: So I did that and when I try to open PS CS6 I'm still getting the message that I need to purchase a subscription
Marti Reed: Are you still therem Satish?
Satish: Yes.
Satish: I am here.
Satish: I am sorry Marti, since we are from the general customer support team and have not been trained on resolving technical issues with the software.
Satish: However, we have a relevant technical support team who can check and help you resolve this issue.
Satish: Let me check and help you with the contact number for the technical support team.
Marti Reed: I'm in the middle of a project I need to complete ASAP and you aren't trained on resolving issues with the software?????
Satish: I am extremely sorry, since we customer service are not technically trained technically for technical query.
Marti Reed: I'm also in the middle of a major Adobe sponsored CreativeLIVE Photoshop week and I will describe what happened tonight.
Satish: Please click here for the contact details
Marti Reed: That's the very same page that led me to here!!!!!!!!!!!!!!!!!!!!!
Satish: Please contact 800-833-6687.
Marti Reed: You have GOT to be kidding me!!!!!!!!!
Marti Reed: That means I have waited about an hour to get nowhere.
Satish: Our technical team chat service are not available at the moment.
Marti Reed: So I just called that number and they're telling their business hours start tomorrow morning. This is ridiculous!!!!
Satish: I apologize for the inconvenience caused to you in this regard.
Marti Reed: This is way more than an inconvenience. This is a total fail.
Marti Reed: So there's nothing you can do to just make it so that the product I have paid for works???????
Marti Reed: What are you here for?
Marti Reed: So I have a job I have to complete by tomorrow morning and I have a subscription I have paid for and it is completely screwed up and Adobe can't just make my subscription work?\
Satish: I am sorry Marti, we have not been trained on resolving technical issues with the software.
Marti Reed: But that's what the website sends paying customers here to resolve and you can't resolve it? What are you supposed to be doing?
Satish: I am sorry about that. We do have the technical chat support right now at this time.
Marti Reed: It's not an issue with the software, it's an issue with the subscription. And the website led me here to resolve that.
Satish: I apologize you had an unpleasant experience with the phone wait time. Let me assure you we are improving our services so that we can service our customers with all the resources available.
Satish: Once again we apologize for any kind of disappointment caused and hope to serve you in future.
Marti Reed: I am saving this conversation and will be posting it.
Marti Reed: So please kindly tell me what you are here for since obviously you are not here for what the website led me here to do.
Satish: I am sorry as we are from customer support and the issue you are facing is with technical issue.
Marti Reed: So what is customer support, then, if it's not about customer support?
Marti Reed: Oh, I get it. It's about telling me Adobe has screwed up my subscription, so I can't access a product I have paid for when I need it, and I need to go through an hour-long process that leads me nowhere but to a phone number that doesn't work until tomorrow morning.
Marti Reed: That's gonna go over really well tomorrow at Adobe-sponsored CreativeLIVE Photoshop week when lots of people are asking about whether to subscribe to Adobe's subscriptions.
Marti Reed: Customer Services conveniently exits Customer Services because Customer Services is not about Customer Services. Got it. Thank you Adobe Customer Services!!!!
Satish: Marti, I completely understand and I apologize for the frustration you have gone through. Definitely I wouldn't have been happy if this has happened to me. Let me reassure you that we can help you with query regarding Customer Support, however this is something beyond Customer Service team can help you to fix this.
Satish: I will personally follow up with this and ask one of the technical support team to contact via phone once they are available.
Satish: May I have your phone number and the best time to contact you please?
Satish: Are we still connected?
Marti Reed: My phone number is 505-255-0164. The best time to contact me is in the next 30 minutes, after which I need to go to bed after not finishing the job I need to finish. The next best time is tomorrow morning 9AM Mountain Standard Time, before I start back in with Adobe-sponsored CreativeLIVE Photoshop Week.
Satish: I am sorry the technical support team is not available to fix this issue. However, I can ask them to contact you as soon as they are available. They should be available through chat within next 2 - 3 hours.
Satish: Is that okay for us to call you after 2 - 3 hours once they are available?
Marti Reed: No it's not. If they can't call me in the next 30 minutes, it's too late. It's 10:38 here and I need to go to bed.
Satish: I completely understand that. Unfortunately they are not available now so that I can ask them to contact you right away. If they are available I would have transferred this chat in the beginning of this conversation.
Satish: Is that okay for us to call tomorrow morning 9 AM Mountain Standard Time?
Marti Reed: Yes
Satish: Thank you for confirming. I will ask them to contact you tomorrow morning 9 AM Mountain Standard Time.
Satish: Once again we apologize for any kind of disappointment caused and hope to serve you in future.
Satish: I am happy to help. Is there anything else I can help you with?
Marti Reed: Apparently not. I just want to be able to dependably use the software I am paying for. People are very interested in using the subscription service to use Adobe's products, everybody was asking about it today. If this kind of thing is going to happen, there needs to be a way for Adobe to quickly respond to it.
Satish: I completely agree with you there, if the product does not work after paying for the service is the worst thing that can happen. Rest assured we are looking at all these issues and working towards to avoid such errors in future.
Marti Reed: Especially when photographers are often under major time pressures
Satish: Yes, I agree with that and we are working to improve our overall services and I am sure this should not happen in future.
Satish: I appreciate your time and patience.
Marti Reed: There are a bazillion people participating in this week's Adobe sponsored CreativeLIVE Photoshop week. The idea of subscribing to the products is constantly talked about. I've loved it until tonight. There's some kind of big glitch and Adobe needs to fix it ASAP
Satish: Yes, we are looking at this glitch and ensure we will rectify these kind of errors as soon we are aware of it.
Satish: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
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