CS6 PS Cloud fails to open

First time having an issue since purchasing monthly access for PS CC 3 weeks ago. Used daily without issue until now.
Open application, within 15sec there is a white empty pop up rectangular box on screen and my hour glass ticks away. Can not start the program/open a file.  Force quit trigger shows "Photoshop not responding".
Reboot my MaC did not sort this. Checked with CC and the PS is up to date.
Should I re-download the app?

Sorted.   I did by press the  Option/Comand/Shift while clicking the PS application, this brings up the application and a pop up window which allows you to select the option to delete the "settings file" which cleared whatever crap was intefering with the program.
Thanks.

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    Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Minimum 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
       MMXCore Routines 13.0.6 x001  ©1990-2013 Adobe Systems Incorporated - from the file “MMXCore.plugin”
       Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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       Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       NTSC Colors 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
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    Summation 13.0.6 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
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       Dfine 2 2.2.16.288, Copyright ©2000-2014, Google - from the file “Dfine2.plugin”
    FineStructuresFilter 2.2.16.288, Copyright ©2000-2014, Google - from the file “FineStructuresFilter.plugin”
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       Hidden Topaz Labs Denoise - from the file “TopazRemaskAutomate.plugin”
    HotPixelsFilter 2.2.16.288, Copyright ©2000-2014, Google - from the file “HotPixelsFilter.plugin”
       Merge to HDR Efex Pro 2 2.2.16.288, Copyright ©2000-2014, Google - from the file “HDR Efex Pro 2 Automation.plugin”
       Nik Collection Selective Tool 2.1.21.288, Copyright ©2000-2014, Google - from the file “SelectivePalette.plugin”
    ShadowsFilter 2.2.16.288, Copyright ©2000-2014, Google - from the file “ShadowsFilter.plugin”
       Sharpener Pro 3: (1) RAW Presharpener 3.1.16.288, Copyright ©2000-2014, Google - from the file “SHP3RPS.plugin”
    Sharpener Pro 3: (2) Output Sharpener 3.1.16.288, Copyright ©2000-2014, Google - from the file “SHP3OS.plugin”
       Silver Efex Pro 2 2.2.16.288, Copyright ©2000-2014, Google - from the file “Silver Efex Pro 2.plugin”
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       Topaz DeJpeg 4 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_dejpeg4.plugin”
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       Topaz Detail 3 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_detail3.plugin”
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  • Acrobat 9 fails to open with single click.

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  • Error updating Dreamweaver and Extension Manager CS6 (Creative Cloud)

    Hello,
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    04/16/13 10:17:39:997 | [INFO] |  | OOBE | DE |  |  |  | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:39:997 | [INFO] |  | OOBE | DE |  |  |  | 118619 | Installer Operation: PayloadUninstaller
    04/16/13 10:17:39:997 | [INFO] |  | OOBE | DE |  |  |  | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:39:997 | [INFO] |  | OOBE | DE |  |  |  | 118619 | Session {A9861095-6F8C-11E2-B313-84E4FE4B0A47} modify request for AdobeCode: {CB894C92-6F8C-11E2-B313-9980D700C45F}
    04/16/13 10:17:40:024 | [INFO] |  | OOBE | DE |  |  |  | 118619 | Effective AdobeCode for: {CB894C92-6F8C-11E2-B313-9980D700C45F} is {CB894C92-6F8C-11E2-B313-9980D700C45F}
    04/16/13 10:17:40:070 | [INFO] |  | OOBE | DE |  |  |  | 118619 | PDB install manipulation failed
    04/16/13 10:17:40:098 | [INFO] |  | OOBE | DE |  |  |  | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:40:098 | [INFO] |  | OOBE | DE |  |  |  | 118086 | :: END TIMER :: [Payload Operation :{CB894C92-6F8C-11E2-B313-9980D700C45F}] took 101 milliseconds (0.101 seconds) DTR = 39.604 KBPS (0.0386757 MBPS)
    04/16/13 10:17:40:099 | [INFO] |  | OOBE | DE |  |  |  | 118086 | User specified overrideFile:
    04/16/13 10:17:40:101 | [INFO] |  | OOBE | DE |  |  |  | 118086 | The csu inventory was not updated for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}, value of local var is -1
    04/16/13 10:17:40:101 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}
    04/16/13 10:17:40:143 | [INFO] |  | OOBE | DE |  |  |  | 118086 | No operation.  We're done:
    04/16/13 10:17:42:147 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Total components installed: 0
    04/16/13 10:17:42:147 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Total components repaired: 0
    04/16/13 10:17:42:147 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Total components removed: 0
    04/16/13 10:17:42:147 | [WARN] |  | OOBE | DE |  |  |  | 118086 | DW050: The following payload errors were found during install:
    04/16/13 10:17:42:147 | [WARN] |  | OOBE | DE |  |  |  | 118086 | DW050:  - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12-mul: Patch already installed
    04/16/13 10:17:42:147 | [WARN] |  | OOBE | DE |  |  |  | 118086 | DW050:  - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack: Install failed
    04/16/13 10:17:42:147 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Call PostSession Custom Hook
    04/16/13 10:17:42:147 | [INFO] |  | OOBE | DE |  |  |  | 118086 | ::START TIMER:: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}]
    04/16/13 10:17:42:148 | [INFO] |  | OOBE | DE |  |  |  | 118086 | In ReinstallSessionCloseProc
    04/16/13 10:17:42:148 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Custom action return code: 0
    04/16/13 10:17:42:148 | [INFO] |  | OOBE | DE |  |  |  | 118086 | :: END TIMER :: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}] took 0 milliseconds (0 seconds)
    04/16/13 10:17:42:148 | [INFO] |  | OOBE | DE |  |  |  | 118086 | :: END TIMER :: [Total Timer] took 17239 milliseconds (17.239 seconds) DTR = 1.16016 KBPS (0.00113297 MBPS)
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | -------------------------------------- Summary --------------------------------------
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 |  - 0 fatal error(s), 0 error(s)
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | OSX version: 10.8.3 
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 |
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | -------------------------------------------------------------------------------------
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 |
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Exit Code: 7 - Unable to complete Silent workflow.
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | END - Installer Session
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Here is an extract (last lines) of the extension manager log file (Adobe Extension Manager CS6 6.0.5 04-16-2013.log):
    04/16/13 10:17:17:287 | [INFO] |  | OOBE | DE |  |  |  | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:17:287 | [INFO] |  | OOBE | DE |  |  |  | 117458 | Installer Operation: PayloadUninstaller
    04/16/13 10:17:17:287 | [INFO] |  | OOBE | DE |  |  |  | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:17:287 | [INFO] |  | OOBE | DE |  |  |  | 117458 | Session {7E13F325-CE11-42B3-BFD8-C15A8296EACB} modify request for AdobeCode: {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
    04/16/13 10:17:17:316 | [INFO] |  | OOBE | DE |  |  |  | 117458 | Effective AdobeCode for: {7E13F325-CE11-42B3-BFD8-C15A8296EACB} is {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
    04/16/13 10:17:17:364 | [INFO] |  | OOBE | DE |  |  |  | 117458 | PDB install manipulation failed
    04/16/13 10:17:17:388 | [INFO] |  | OOBE | DE |  |  |  | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:17:388 | [INFO] |  | OOBE | DE |  |  |  | 117373 | :: END TIMER :: [Payload Operation :{7E13F325-CE11-42B3-BFD8-C15A8296EACB}] took 102 milliseconds (0.102 seconds)
    04/16/13 10:17:17:389 | [INFO] |  | OOBE | DE |  |  |  | 117373 | User specified overrideFile:
    04/16/13 10:17:17:391 | [INFO] |  | OOBE | DE |  |  |  | 117373 | The csu inventory was not updated for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}, value of local var is -1
    04/16/13 10:17:17:391 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
    04/16/13 10:17:17:433 | [INFO] |  | OOBE | DE |  |  |  | 117373 | No operation.  We're done:
    04/16/13 10:17:19:436 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Total components installed: 0
    04/16/13 10:17:19:436 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Total components repaired: 0
    04/16/13 10:17:19:436 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Total components removed: 0
    04/16/13 10:17:19:437 | [WARN] |  | OOBE | DE |  |  |  | 117373 | DW050: The following payload errors were found during install:
    04/16/13 10:17:19:437 | [WARN] |  | OOBE | DE |  |  |  | 117373 | DW050:  - Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All: Install failed
    04/16/13 10:17:19:437 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Call PostSession Custom Hook
    04/16/13 10:17:19:437 | [INFO] |  | OOBE | DE |  |  |  | 117373 | :: END TIMER :: [Total Timer] took 3213 milliseconds (3.213 seconds) DTR = 4.97977 KBPS (0.00486306 MBPS)
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | -------------------------------------- Summary --------------------------------------
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 |  - 0 fatal error(s), 0 error(s)
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | OSX version: 10.8.3 
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 |
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | -------------------------------------------------------------------------------------
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 |
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Exit Code: 7 - Unable to complete Silent workflow.
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | END - Installer Session
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Regards
    Jan

    In this log file I can see you are getting Error : U44M1P7 while updating the software
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    MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
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    Regards,
    Jatin Dembla

  • Creative Cloud fails to update

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