Cs6 purchase download problems windows 7

first of all  i could not download the akamai installers . it kept telling me i needed to retry a different location.
i eventually downloaded two files with the alternate method, but cannont find installation instructions.
I decided to install the first one that arrived, the larger file 7Z setup, which took a long time.
then i tried teh phtosohop cs6 EXE file and i get an error that says all parts should be in the same folder.  download the other parts.  what other parts?
i did have cs6 beta installed but uninstalled it from the control panel first.
should i uninstall what i jsut installed , if i can figure out what it actually was.
i found a shortcut but it opens the beta that i uninstalled. how can that be?
my programs and features say cs6 is installed

thanks, for your reply.
i tried looking in the logs and didnt find anything with that extension except for cs5.  i have an uninstall folder, that has data and other things, none of that extension.
  There is also a folder with a long number ending in ff.  inside is the setup, payloads , resources, plus a couple of dlls.. adobe personalization and asneu.
I will try to uninstall from the control panel and start over.
i am confused as to which one to install first. i received two folders, one says adobe cs6.exe and inside the large folder it haas the setup.  i installed the setup.exe.
this did not download the same as the desktop, nor did it install the same.. i did not have the beta installed on teh desktop.
PROBLEM SOLVED
it had to do with the alternativce download.. there were no instructions anywhere than said i had to put both files in teh same folder and install the second file first.. that is just not logical to isntall teh second file first.
in effect i had only installed half the program. the other half must have picked up old beta leftovers and it opened using the beta splash screen, but operated like the regular program.
it took a long time with chat at the download order to determine they are only sales people. my issue was well beyiond not being able to download the akamai files...
i finally was transferred to tech support who solved teh problem.
if i can start another thread to post the solution i will.

Similar Messages

  • How do I reinstall cs6 purchased download?

    I purchased the download version of the cs6 upgrade in Oct 2012. I've been having issues with the program and was prompted to reinstall. I uninstalled cs6 and am now trying to reinstall it. I have the serial number but can't seem to find where I can find the spot to enter the number and download again. Can someone point me in the right direction?
    Thanks,
    Theresa

    CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

  • Adobe CS6 Design Download Problem

    I have purchased Adobe CS6 Design and Web Premium for Windows.  I was able to download some but not all of the programs.  I receive an Adobe window message to indicate thatPhotoshop, InDesign and Flash Professional could not successful be downloaded.  It contained this error summary. 
    I would appreciate any help that may be provided.  
    WARNING: DW065: Display requirements not met for {A4ED5E53-7AA0-11E1-BF04-B2D4D4A5360E} Adobe Dreamweaver CS6 12.0.0.0
    ----------- Payload: {92D58719-BBC1-4CC3-A08B-56C9E884CC2C} Microsoft_VC80_CRT_x86 1.0.0.0 -----------
    ERROR: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070091.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070091.
    ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\Users\Owner\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
    ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\Users\Owner\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Microsoft_VC90_CRT_x86: Install failed
    ERROR: DW050:  - Microsoft_VC80_CRT_x86: Install failed
    ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed
    ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed

    Please try following the steps listed in Error 1935 | Assembly component Microsoft.VC80.CRT | Install | CS4, CS5, CS5.5 products | Windows - http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component-microsoft.html.
    The DF012 could also indicate a problem accessing the install files.  If you continue to experience this error then please download a new copy of the install files from Adobe.com.  You can download the trial for CS6 Design and Web Premium.  The install files are identical to what is contained on the DVD.

  • Why won't my CS6 programs download to windows 8.1?

    I just got a new computer with windows 8.1  (yay...) and I  have tried to download my previous purchases of Adobe Suite (CS6) and it is not working. It keeps coming up sfter downloading for hours as separate zip files. any suggestions? thanks!

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • CS6 Photoshop Download Problems?

    Trying to download Photoshop CS6 from the cloud and I keep getting an error message "The download appears corrupted" (-60). Is there a solution?

    As Mylenium says a different browser sometimes cures the problem.  So if using Firefox try Internet Explorer.

  • Premiere Pro CS6 Trial Download Problem

    Hey I'm trying to download the trial of Premiere Pro CS6 but everytime I try downloading it, it gets to 36% and just stays there. It says "Currently Installing AdobeHelp" but it doesn't move. This also happened when I was trying to download the trial version of In Design CS6 as well. I'm running in Windows 64-bit.

    Hi Trandy,
        Follow the steps mentioned below and let us know if this works:
    1. Close all the installation windows and navigate to Computer > Program Files(x86) > Adobe. You will have a folder name "Adobe Help". Please cut this folder and paste it on your Desktop. Do not delete this folder.
    2. Now re-start the installation and check if this works.
    3. If it is success, then move back the "Adobe Help" folder to the same location - Computer > Program Files(x86) > Adobe.
    Regards,
    Jairaj

  • Nokia Music purchase/download problem

    Guys
    Need some help as scratching my head over this
    Just purchased a track via music.nokia.com via my mobile as had password problems via my desktop
    I've tried to purchase a track via my mobile but it said payment failed so re-added my c/card details to payment options again in case first one I typed in was wrong and attempted payment again - payment failed a second time
    Just checked by c/card statement and the 2 purchases have gone through
    Ok, so I log back into my music.nokia.com account via desktop to check my purchase history and its says there is none!!!
    So basically I need to problems addressing - double payment and the fact that I am unable to download the 1 track I've paid twice for.
    Anyone any ideas or can point me in the right direction to get this sorted out?
    I've got the Lumia 820 with amber o/s btw
    cheers in advance

    Hi sairaj318
    Thank you for posting and welcome to Nokia Support Discussions! 
    Nokia Music Unlimited licenses are activated by signing in with a Nokia Account,  and once activated personal to the Nokia Account holder. If the same Nokia Account is used to activate a second or third device, the Nokia Music Unlimited licenses are accumulated on that account and only the most recently activated device can be used to access Nokia Music and download music for free. You will be able to play already downloaded music on previously registered devices.
    Therefore, if the device is bought second hand, and the license is still in use by the first owner the second owner is not entitled to the Nokia Music license.
    If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

  • HT1725 Purchase download problem

    I recently purchased an album from itunes store and most of the tracks stop a few seconds after they have started. Any advice?

    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • Past purchases download problem

    Why can't I download past purchases onto my authorized MAC? what does this mean "You can download past purchases on this computer with just one Apple ID every 90 days. This computer can be used with a different Apple ID in 23 days."?

    "Next to each device or computer name, you will be able to see when each was associated to your Apple ID. You will also be able to track how many days are remaining before your associated devices or computers can be associated to a different Apple ID."
    From here > iTunes Store: Associating a device or computer to your Apple ID

  • Icloud movie purchase download problem

    Trying to download and watch an itunes movie I previously purchased on my iphone but it isn't showing in my itunes. It is only showing as an icloud option on my iphone but I don't have the space anymore to download and watch it there. How can I watch my movie on my laptop? Even better if I can dowload it as I have plenty of room on my laptop for this and rather it not have to stream on internet.

    Hi amslyn23,
    Welcome to Apple Support Communities.
    It sounds like you want to download a past purchase on your computer but aren't seeing the option. This might happen if you're using more than one Apple ID or the file is already in your iTunes library. Take a look at the article linked below for more information and the steps for downloading past purchases.
    Download past purchases
    http://support.apple.com/kb/ht2519
    Download previous purchases on Mac or PC
    iTunes 10.3 or later
    You need iTunes 10.6 or later to download previously purchased movies and TV shows.
    iTunes account in a country where iTunes in the Cloud is available
    iTunes Store
    Open iTunes and go to the iTunes Store.
    Click Purchased in the Quick Links section.
    Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
    Select Not in My Library to view purchased content that isn't on your computer.
    Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you will see Recent Purchases instead of All Songs or Albums.
    Click the Download icon next to the item you want to download.
    If an item is already in your library, the Download icon won't appear.
    Cheers!
    -Jason

  • CS6 re-download problem

    I recetnly upgraded from CS6 master collection to CC.
    In the oprocess I needed to uninstall Photoshop since the CC installer was showing an error.
    I've now installed CC - works fine.
    But I want to re-install CS6 (sicne I have a perpetual license).
    In the Adobe Creaditve Cloud Application manager it shows Photoshop CS6 as being "Up to date" with a healthy green tick - but it's uninstalled.
    Any ideas?
    (System - Mac 10.8.4, iMac 3.4GHz)

    Exactly how did you uninstall that software?
         - Dov

  • Purchase & download problem

    when I want purchase a game or anything I see this sentence " please contact Itunes support ... " , what do I do ?

    Contact iTune Support
    http://www.apple.com/support/itunes/

  • I have purchased creative suit cs6 by download, i have it on my MAC, can upgrade and have it on another device? i.e. 2 devices?

    AS above, sorry I'm new,  but like my heading,
    i have purchased creative suit cs6 by download, i have it on my MAC, I would like to have it on another MAC but don't want to pay full price again so  not just upgrade and have it on another device? i.e. 2 devices?

    You can install and activate each license on 2 computers. No problem there. Read the EULA:
    Licenses and terms of use | Adobe
    Mylenium

  • If I originally purchased Dreamweaver for Windows, can I download the Mac version? I don't have a PC

    I have my original serial number, but I do not have the cds. I need to download new software for my Mac. Since I don't use my Windows version anymore, can I do this?

    You can purchase CS6 via the page linked below...
    Purchase CS6 products:
    http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html
    What you might want to do first is acquire the trial version to make sure it will work properly on your machine.  You can acquire the trial version via either of the links below...
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    For the following link, be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    http://prodesigntools.com/adobe-cs6-direct-download-links.html

  • Help - I just purchased CS6 and downloaded onto the new iMac I just bought. I cannot get it to open

    I just purchased CS6 and downloaded onto the new iMac I just bought. I cannot get it to open. I think I may have purchased a windows version in error.  When I clicked on "DesignStandard_CS6_LS16.exe I am told the application can't open because Microsoft Windows applications are not supported on OS X.  Does anyone know how to contact Adobe directly?  I keep going around and around on their site and have found no e-mail or phone number to contact them to get this straightened out.  Can anyone point me in the right direction? Thanks so much out there for any assistance!

    Trying to contact Adobe over the (long) weekend is not likely to get you very far.
    Please see Return, cancel, or exchange an Adobe order -
    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

Maybe you are looking for

  • JDBC-Adapter: Several inserts in a stored procedure possible?

    Hello, I'm using the JDBC-Adapter for writing data to an oracle database. At the moment, the data are mapped in the XI to several stored procedures(SP), one SP for each line. In this way, the data will be written to a temporary file. These data will

  • Air temperature's influence on Nokia N8-00

    I'll try to be concise. When I go outside where it is colder than inside my Nokia N8-00 which was bought just a week ago starts malfunctioning. The difference in between temperatures is about only 15C (59F). For example when I am at home with the air

  • Blank row in table....

    Hi all,        I have a serious problem with the table UI. In screen 1 ,I have  a table where I multiselect the table rows and press "next Button" this action leads to the Screen 2, where a summary of the previously selected rows is displayed.. Here

  • "Text" Crashes when adding new captions; disconnects from "Styles," etc.

    Running Windows 8.1, NVIDIA GeForce GTX 770 display adapter, 32GB RAM, 7TB of HDD Space, i7 Intel CPU, etc. Application: Adobe Premiere Elements 12 After selecting "Text -> New Text -> Default Text" from the menu bar with the idea of adding a caption

  • HELP!!!  Font Book crashed my OS, I only get my desktop image on startup

    I was importing a large folder of fonts into Font Book, which apparently couldn't handle it and froze, I force-powered it down and now anytime I start up, I get my desktop image and my cursor moves but I get no menu options or anything but a search i