CS6 re-download problem

I recetnly upgraded from CS6 master collection to CC.
In the oprocess I needed to uninstall Photoshop since the CC installer was showing an error.
I've now installed CC - works fine.
But I want to re-install CS6 (sicne I have a perpetual license).
In the Adobe Creaditve Cloud Application manager it shows Photoshop CS6 as being "Up to date" with a healthy green tick - but it's uninstalled.
Any ideas?
(System - Mac 10.8.4, iMac 3.4GHz)

Exactly how did you uninstall that software?
- Dov

Similar Messages

Adobe CS6 Design Download Problem

I have purchased Adobe CS6 Design and Web Premium for Windows. I was able to download some but not all of the programs. I receive an Adobe window message to indicate thatPhotoshop, InDesign and Flash Professional could not successful be downloaded. It contained this error summary.
I would appreciate any help that may be provided.
WARNING: DW065: Display requirements not met for {A4ED5E53-7AA0-11E1-BF04-B2D4D4A5360E} Adobe Dreamweaver CS6 12.0.0.0
----------- Payload: {92D58719-BBC1-4CC3-A08B-56C9E884CC2C} Microsoft_VC80_CRT_x86 1.0.0.0 -----------
ERROR: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070091.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070091.
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\Users\Owner\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\Users\Owner\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed
ERROR: DW050: - Microsoft_VC80_CRT_x86: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed

Please try following the steps listed in Error 1935 | Assembly component Microsoft.VC80.CRT | Install | CS4, CS5, CS5.5 products | Windows - http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component-microsoft.html.
The DF012 could also indicate a problem accessing the install files. If you continue to experience this error then please download a new copy of the install files from Adobe.com. You can download the trial for CS6 Design and Web Premium. The install files are identical to what is contained on the DVD.

CS6 Photoshop Download Problems?

Trying to download Photoshop CS6 from the cloud and I keep getting an error message "The download appears corrupted" (-60). Is there a solution?

As Mylenium says a different browser sometimes cures the problem. So if using Firefox try Internet Explorer.

Cs6 purchase download problems windows 7

first of all i could not download the akamai installers . it kept telling me i needed to retry a different location.
i eventually downloaded two files with the alternate method, but cannont find installation instructions.
I decided to install the first one that arrived, the larger file 7Z setup, which took a long time.
then i tried teh phtosohop cs6 EXE file and i get an error that says all parts should be in the same folder. download the other parts. what other parts?
i did have cs6 beta installed but uninstalled it from the control panel first.
should i uninstall what i jsut installed , if i can figure out what it actually was.
i found a shortcut but it opens the beta that i uninstalled. how can that be?
my programs and features say cs6 is installed

thanks, for your reply.
i tried looking in the logs and didnt find anything with that extension except for cs5. i have an uninstall folder, that has data and other things, none of that extension.
There is also a folder with a long number ending in ff. inside is the setup, payloads , resources, plus a couple of dlls.. adobe personalization and asneu.
I will try to uninstall from the control panel and start over.
i am confused as to which one to install first. i received two folders, one says adobe cs6.exe and inside the large folder it haas the setup. i installed the setup.exe.
this did not download the same as the desktop, nor did it install the same.. i did not have the beta installed on teh desktop.
PROBLEM SOLVED
it had to do with the alternativce download.. there were no instructions anywhere than said i had to put both files in teh same folder and install the second file first.. that is just not logical to isntall teh second file first.
in effect i had only installed half the program. the other half must have picked up old beta leftovers and it opened using the beta splash screen, but operated like the regular program.
it took a long time with chat at the download order to determine they are only sales people. my issue was well beyiond not being able to download the akamai files...
i finally was transferred to tech support who solved teh problem.
if i can start another thread to post the solution i will.

Premiere Pro CS6 Trial Download Problem

Hey I'm trying to download the trial of Premiere Pro CS6 but everytime I try downloading it, it gets to 36% and just stays there. It says "Currently Installing AdobeHelp" but it doesn't move. This also happened when I was trying to download the trial version of In Design CS6 as well. I'm running in Windows 64-bit.

Hi Trandy,
Follow the steps mentioned below and let us know if this works:
1. Close all the installation windows and navigate to Computer > Program Files(x86) > Adobe. You will have a folder name "Adobe Help". Please cut this folder and paste it on your Desktop. Do not delete this folder.
2. Now re-start the installation and check if this works.
3. If it is success, then move back the "Adobe Help" folder to the same location - Computer > Program Files(x86) > Adobe.
Regards,
Jairaj

CS6 Download problem

I've downloaded the Adobe Download assistant and am trying to install the trial for adobe CS6 but get the following error:
"This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
I've tried unistalling and reinstalling adobe air and get the same result.
I'm running Mac OSX 10.6.8.
Please help!??!!

if you follow all the directions you can download directly: http://prodesigntools.com/adobe-cs6-direct-download-links.html

Download problems with Photoshop CS6

just had Windows 7 installed replacing the old windows xp and I used the like given to me by the adobe live chat to download my photoshop cs6 but when it came topening the file it came up with windows can't open this fil: File Photoshop_13_LS16 (2).7z
it then suggests either usuing a web service to find the correct programme
or
select a program from a list of installed programmes
I tried the first option and was then directed to Winzip which you pay for to open a 7Z file, i didn't go any further
any help would be appreciated
thanks
Diane

there are two files for you to download: an exe (file 1 of 2) and the 7z (file 2 of 2).
both should be placed in the same directory and the exe should be clicked (or double) clicked. the 7z file should NOT be manually extracted using winzip or any other utility. it is extracted by the exe.
to download: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Installer failed to initialize: unable to install Photoshop CS6 from download

I'm unable to install photoshop CS6 from download. I've downloaded to required two files (Photoshop_13_LS16.7z and Photoship_13_LS16) and double clicked on the second file. This appeared to extract a number of files and folders to a newly created C:/users/lester/desktop/adobe CS6/Photoshop/ folder. I found a file called "Set-up.exe" inside the .../Adobe CS6/ folder and double clicked it. When I double click, a status bar says "initializing installer" for a few seconds, I get the following error message:
! We've encountered the followng issues
Adobe installer is already running. Please close other Adobe installers and select retry option to continue with this installation.
Get Adobe Support Advisor
Nothing else is running in Windows. The adobe support advisor link is useless because the page says support advisor was discontinued. The "how to download" PDF on the download page was useless (for CD disk downloads only). Any ideas?
Lester
Win7 64 PC with 8G of memory and quad core CPU and workstation 10bit color graphics card.

Thanks Jeff - I decided to do a complete reinstall of Windows because of this issue and others with unwanted popups I accidentally downloaded. Hopefully things will go smoother the third time around, just as they did a few days ago when I did install PS CS6 without any problems.
Les.

Bridge CS6 Photo downloader freezes on .mov files

Bridge CS 6 photo downloader freezes on .mov files from a T4i. To get the video files I've had to use Bridge CS5 photo downloader.
I have PS CS5, PrPro & AE CS6 if this makes a difference. Photos are no problem downloading.
Any ideas? Thanks.

I shoot both. I use Bridge & ACR CS6 to view and edit Raw files. CS5 doesn't recognise the Raw files (had to convert to dng before I got Bridge CS6). CS6 will download both Raw & Jpeg files. It hangs up on the .mov files.
I use a card reader on my Epson printer. I've cleared the cache in Bridge. How do I resfresh the prefs in Bridge?
My OS:
Intel i7 3770, Windows 7 Pro w/SP1, 64 bit, Intel 520 Series SSD, 32G RAM, 2 – 2T RAID, (1T external), GTX 550 Ti graphics
Thanks for your help.

CS6 Photo Downloader not functioning correctly.

CS6 Photo Downloader locks up when I attempt to download photos. Buttons like browse, settings, get media do function. This worked fine with CS5 Bridge on this machine. The machine is a windows 7 box.
I had CS5 Master Suite side X side installed with CS 6 Master Suite. When I noticed problems with the CS 6 Photo Downloader not working correctly I uninstalled CS5 Master Suite. This did not resolve the issue and I am stuck with lots of photos that are unable to be downloaded using CS6 Photo Downloader.
Any ideas?

Hi. This forum is for beginners trying to learn the basics of Photoshop. I'm moving your question to the Photoshop General Discussion forum for specialized attention to your situation.

CS6 start up problem in XP PC

CS6 cannot start up after installation with domain user in XP PC while admin user seems to be OK.
what is the cause?

Thanks for your quick suuport!
I attach the screenshots for your investigation.
Leung K.M.
2013/6/25 kglad <[email protected]>
Re: CS6 start up problem in XP PC created by kglad<http://forums.adobe.com/people/kglad>in
Downloading, Installing, Setting Up - View the full discussion<http://forums.adobe.com/message/5446416#5446416

I have purchased creative suit cs6 by download, i have it on my MAC, can upgrade and have it on another device? i.e. 2 devices?

AS above, sorry I'm new, but like my heading,
i have purchased creative suit cs6 by download, i have it on my MAC, I would like to have it on another MAC but don't want to pay full price again so not just upgrade and have it on another device? i.e. 2 devices?

You can install and activate each license on 2 computers. No problem there. Read the EULA:
Licenses and terms of use | Adobe
Mylenium

Tried to reinstall PS CS6 from download, will not load after download and install, need assistance

I tried to reinstall PS CS6 from download, will not load after download and install, need assistance.
Thank you.

Thanks for the suggestion - but I eventually tried again and was able to contact via "chat" to someone qualified to help. The problem was that in my existing "bridge" - preference was (I think by default) - checked to startup in background on Login. I did not realize this - because I don't think I set it that way in the first place (maybe I did a few years ago) - and I could not see anything in task manager to suggest that bridge was running an application or any process - but when I learned this - I was successful in installing PS CS6.
Yes, I'm still not on solid ground re: whether or not I want to change from "owning" the tool or renting it -- what concerns me is that is sounds like regardless of users wishes, Adobe is headed in this direction and will eventually make it financially more feasible to go that route. At the moment I think they are "asking" for everyone to get on their bandwagon, but who knows. They have a powerful set of tools, that they continue to support and advance - and along with those development and support costs, they also would like to make a profit - so I understand if their past marketing model is no longer sufficient.
Thanks again.
John

CS6 Trial Download Fail

I am trying to download the CS6 Trial. It won't work. The installer won't even pop up. It says the downloader installed, but when I click on it nothing comes up. Help please!

if you follow all 7 steps, you can dl a trial here: http://prodesigntools.com/adobe-cs6-direct-download-links.html
and activate with your serial number.
if you have a dl problem, you didn't follow all 7 steps.

Creative Cloud upgrade download problem

I have had several service Chats that allowed the service person to take contraol of my computer for up to 3 hours and none has been able to solve the download problem. I get messages that say updates available but attemps at download get Error Codes 205 and 81.
I am a subscriber of 2 months and have only the initial program downloads. No updates. Any help with this?

start here, http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html

CS6 re-download problem

Similar Messages

Maybe you are looking for