CS6 Serial Number not valid on any Computer

Hey there! :-)
I hope that somebody here can help me with a little problem concerning the key of my CS6 Extended. Recently, I got a new PC, so I deinstalled cs6 on my old one (the version I have is only for 1 PC). I tried to install it on the new PC then. Unfortunately, the key was invalid. Afterwards I searched a solution for the problem. The Support site told me to reinstall cs6 on the old pc and deactivate it manually via the application itself (Help > Deactivate > Deactivate Serial Number on this Computer). I wanted to do this, but then the key was also invalid on the old computer. That means I'm not able to deactivate any Key.
So finally: The Serial Number I've got is invalid on both Computers! Now I can't use Ps Cs6 anymore. If some of you already know this problem, please let me know what I can do.
Bastian

only an adobe employe can help you with a serial number problem.  i can tell you that almost everyone that has a serial number problem reads the explanation in that message 1 link and just skips right past the answer to their problem.
for example, your serial may be correct but unless you're using cds to install and you only own one adobe product, you're probably using the wrong installation file(s).  of course i don't know that's true and that's why you need to contact adobe.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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