CS6 Serious issues

Hi
i got a user that complain that her CS6 design and web prem is not acting very good the color picker in illustrator is slow and the general acting of the softwares is so slow.
she's runing windows 7 64 bit with 64 bits software installed
any recommendation ?
software up to date and pref reset 2 weeks ago
Thanks

Hi
she double click
but it doesn't explain me why this version is so slow.....
she had a xeon cpu with 16gb of ram

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Premiere Pro CS6 playback issues & graphics glitches

Hi everyone.
For a few days now (not sure whether it's been like this since the latest update) I have been experiencing serious playback issues and graphics glitches with Premiere Pro CS6. I'm on a Macbook Pro Retina.
Please see attached screenshot for reference. What happens is, I start Premiere - it works fine for a few minutes, but at some point things start to go wrong. The program monitor doesn't show anything anymore, even though the playhead is moving and I get audio.
Sometimes, either the program monitor or the source monitor displays some other part of the Premiere UI or even OSX Finder windows/ other applications like safari. What you are seing in the screenshot is a glitch showing a part of the source window within the program window.
Once this happens, there's nothing I can do but to restart Premiere.
Does anyone else have these kinds of issues?
Premiere is becoming unusable for me at the moment, which is a serious issue since this is my primary NLE.
What also happens from time to time is the following: i start up my project, and once i do anything like moving the playhead, i receive the following error message "a serious error has occurred that requires Adobe Premiere Pro to shut down" which then does exactly what it says. this will happen repeateadly until i restart my computer.
Thanks for your help.

Welcome to the forum.
Make sure you have the latest driver for your video card, and if you're using hardware mercury playback, then make sure you have the latest CUDA drivers from nvidia. If that doesn't work, then please answer the questions here as completely as you can:
Adobe Forums: FAQ: What information should I provide when asking a question on this forum?
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Got a serious issue going one. I had deactivated my Premiere Pro CS6 install on my main system while I was traveling and activated the install on my laptop. When I returned, I deactivated the laptop and re-activated the main system again. Any AVCHD clips that were already there were recognized, but if I tried importing any new ones, I'd get the "Unsupported compression type" error. Realizing that this is usually an activation issue, I tried to deactivate so that I could reactivate, but the Deactivate selection was grayed out. So, I uninstalled and ran the clean up tool. Then re-installed from the Cloud and activated. I could then import new AVCHD media without the "Unsupported compression type" error, however, now the project I was working on opens, but nothing will play - neither in the Timeline or the Source Monitor. Hitting "Play" does nothing. I can move the CTI along the Timeline but the initial frame that is in the Program Monitor stays the same. Furthermore, when I try to Save, the program hangs, forcing me to end Premiere from the Task Manager.
Now, after several time opening the project, all AVCHD(.MTS) media is offline, and cannot be imported due to the "Unsupported compression type" error. I have all of the media files backed up to an external drive, so I copied some of the backed up verisons of the .MTS files over to my onboard media RAID, and still get the error. HOWEVER...when I link the offline clips to the backed up versions of the files on the external drive, they import correctly. Keep in mind, this isn't happening with all projects, only one.
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Serious issue.....

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<Personal Information Edited by Host>

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I forgot to subscribe to the topic

CS6 Serious issues

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