CS6 Software won't open
I had recently bought a used macbook on ebay, and the seller claimed it came with CS6 software. He send an activation code and serial number with the laptop. It was fine for about 2 months. Adobe application manager would open when I would open any of the applications (photoshop, dreamweaver, etc.) and prompt me to renew creative cloud. I asked the seller what this meant, and he said I didn't have anything to worry about because he had the CS6 software and had uninstalled all CC software. Well, now I can't get into any of the CS6 appications. Adobe activation manager for Creative Cloud opens up and prompts me to renew. I try to put in the activation code the seller gave me and adob says it has been revoked. I asked the seller again and he said since it is CS6 software, it should still open since he uninstalled creative cloud and kept the CS6. Does any one know how I can get to the CS6 with out being prompted to renew CC? Or has this ebay seller misled me?
Thanks,
-C
If it was revoked, then that is not good. You should contact Adobe support to check your options, since that deal really smells bad.
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Hi
I just bought CS6 Cloud and all programmes open up perfect expt Prelude.
Prelude opens up with the splash screen, I can see that loading reaches QuickTime.prm and then the program shuts down abruptly.
Do you have any idea how I can solve this prob?
I've got OS XP pro
Kind regards
OleHi Victor
Sorry for my late answer (had two days off before easter)..
It's very strange, I don't see any crash report in logbook, neither in
Programs nor in System (and I updated logbook after attempt to open
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Victor__Wang <[email protected]>
26-03-2013 13:07
Besvar venligst til
[email protected]
Til
olaltk <[email protected]>
cc
Emne
Prelude CS6 Cloud won't open
Re: Prelude CS6 Cloud won't open
created by Victor__Wang in Adobe Prelude - View the full discussion
Hi Ole,
Sorry for reply you late, I spent almost one day to set up a new XP
machine.
I tried on a Windows 32bits XP SP3, I can launch Prelude CS6 from "Adobe
Application Manager" successfully, can also launch Prelude CS6 from
Windows Start menu successfully, and I can launch Prelude CS6 with or
without QuickTime installed. I can see "loading ImporterQuickTime.prm" on
the splash screen but without crash.
Could you please send me the crash log file?
Best Regards
Victor
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Process: AdobeCrashDaemon [562]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaemon.app/Co ntents/MacOS/AdobeCrashDaemon
Identifier: AdobeCrashDaemon
Version: 6.9
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: AdobeCrashDaemon [562]
User ID: 201
Date/Time: 2014-02-20 10:49:35.218 -0500
OS Version: Mac OS X 10.9.1 (13B3116)
Report Version: 11
Anonymous UUID: AE43C47F-EC3E-8913-3483-B51BF7B3D3DA
Sleep/Wake UUID: E9C175DC-A4AE-4FCA-8ED0-71A455712407
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000100008000 [ 32K] r-x/rwx SM=COW /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaemon.app/Co ntents/MacOS/AdobeCrashDaemon
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff83c81de0 CFArrayGetCount + 16
1 com.adobe.AdobeCrashDaemon 0x0000000100003fef -[MyDaemon getCGWindowListCopyWindowInfo] + 73
2 com.adobe.AdobeCrashDaemon 0x0000000100003a8c -[MyDaemon GetCrashWindowId] + 40
3 com.adobe.AdobeCrashDaemon 0x00000001000046f0 -[MyDaemon waitForCrash] + 589
4 com.adobe.AdobeCrashDaemon 0x0000000100001a87 main + 56
5 com.adobe.AdobeCrashDaemon 0x00000001000018a2 _start + 224
6 com.adobe.AdobeCrashDaemon 0x00000001000017c1 start + 33
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8450e662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8f19b43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8f19b152 _dispatch_mgr_thread + 52
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000100108be0 rbx: 0x0000000100108be0 rcx: 0x00007fff8450998a rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x00007fff83e3e87c rbp: 0x00007fff5fbff680 rsp: 0x00007fff5fbff670
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000100108cc0 r11: 0x00007fff72944800
r12: 0x00007fff86e8b1c4 r13: 0x000000010010c290 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff83c81de0 rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x7fff87574000 - 0x7fff8758dff7 com.apple.Kerberos (3.0 - 1) <59427E11-37D6-34C9-95BB-D4438BFACA5B> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff87aff000 - 0x7fff87b23ff7 libJPEG.dylib (1038) <F62F35B6-B350-3DF7-8815-5BECE32EBFCD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff87ccb000 - 0x7fff87cceff7 libdyld.dylib (239.3) <1767060C-6E76-3149-B991-8FEA14B8352C> /usr/lib/system/libdyld.dylib
0x7fff87ccf000 - 0x7fff87cd2fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff880a0000 - 0x7fff880b9ff7 com.apple.Ubiquity (1.3 - 289) <664F5B33-708D-33E9-81E1-C45CBE9AAB6E> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff880ba000 - 0x7fff881a4fff libsqlite3.dylib (158) <447AA928-BCF7-3779-A7E5-210F264E0316> /usr/lib/libsqlite3.dylib
0x7fff8827e000 - 0x7fff8827fffb libremovefile.dylib (33) <26266E3F-FDDC-3CFC-B27F-78B49BDC9BDC> /usr/lib/system/libremovefile.dylib
0x7fff88280000 - 0x7fff884c8fff com.apple.CoreData (107 - 481) <F4C908C1-CB2F-34B7-9EB0-872057322739> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff884e8000 - 0x7fff88536ff9 libstdc++.6.dylib (60) <0241E6A4-1368-33BE-950B-D0A175C41F54> /usr/lib/libstdc++.6.dylib
0x7fff88537000 - 0x7fff8855cff7 com.apple.CoreVideo (1.8 - 117.2) <FE12553A-9B5A-337E-92BD-EA8A8194C91A> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff88c26000 - 0x7fff88c2dfff libcompiler_rt.dylib (35) <2A890004-0A78-3E33-9AC5-A7D63BD4F879> /usr/lib/system/libcompiler_rt.dylib
0x7fff88c65000 - 0x7fff88c72ff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
0x7fff88c95000 - 0x7fff88c97ff7 libquarantine.dylib (71) <973BE51D-6465-392F-9099-D4AB21BF0D25> /usr/lib/system/libquarantine.dylib
0x7fff88c98000 - 0x7fff88c99ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff88f44000 - 0x7fff88f45ff7 libsystem_sandbox.dylib (278.10) <273400C7-F4E2-393C-BC9A-9042490ACED0> /usr/lib/system/libsystem_sandbox.dylib
0x7fff890d7000 - 0x7fff890ffffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff89100000 - 0x7fff89533ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <30FD8146-D6EB-3588-A7E5-ADC3110B3DCC> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff89534000 - 0x7fff89542fff com.apple.opengl (9.3.1 - 9.3.1) <EEE2EBC1-866C-3947-9D03-B8339E948D77> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff89543000 - 0x7fff89543fff com.apple.ApplicationServices (48 - 48) <F250170A-8805-3731-9097-78CAD04481F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff897d6000 - 0x7fff89845ff1 com.apple.ApplicationServices.ATS (360 - 363.1) <66592095-6947-39BE-9C25-9504CB48258D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x7fff898d2000 - 0x7fff89901fff com.apple.DebugSymbols (106 - 106) <9F66640E-277C-317E-A01E-A1E5B13E2592> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x7fff89907000 - 0x7fff89bd5ff4 com.apple.CoreImage (9.0.54) <4D5D752E-A762-3EE5-9511-B956D0C945A2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x7fff89bd6000 - 0x7fff89be8ff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff89be9000 - 0x7fff89cd0ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff89cd1000 - 0x7fff89ce2ff7 libz.1.dylib (53) <4C5FA1A5-4471-398E-9543-2E54D46E63E9> /usr/lib/libz.1.dylib
0x7fff89ce3000 - 0x7fff89d5afff com.apple.CoreServices.OSServices (600.4 - 600.4) <80E7B419-A0D5-373B-B2B5-88E6A8CD3AE6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff89d5b000 - 0x7fff89d5dfff libCVMSPluginSupport.dylib (9.3.1) <7858AEA7-EE20-3BF7-9995-3F58C5C3970C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x7fff89d5e000 - 0x7fff89de7fff com.apple.ColorSync (4.9.0 - 4.9.0) <E7E0D542-D77A-3E32-B146-4D0FEAF282D3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff89de8000 - 0x7fff89e0fff7 libsystem_network.dylib (241.3) <A499D688-9165-3776-8C8E-C018897B5B13> /usr/lib/system/libsystem_network.dylib
0x7fff89e10000 - 0x7fff89e37ffb libsystem_info.dylib (449.1.3) <395D8CD6-616A-3BD3-A195-C6D68EB9AB22> /usr/lib/system/libsystem_info.dylib
0x7fff8a388000 - 0x7fff8a438ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x7fff8a439000 - 0x7fff8a43bfff libRadiance.dylib (1038) <144F03D8-FA55-38A3-8A2D-4B4ABDB78B28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff8a43c000 - 0x7fff8a47eff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff8a493000 - 0x7fff8a49dff7 com.apple.CrashReporterSupport (10.9 - 538) <E4DA588F-C75A-39F6-9D2B-7B79F0245D39> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x7fff8a49e000 - 0x7fff8a4a7fff com.apple.CommonAuth (4.0 - 2.0) <1D263127-5F27-3128-996D-7397660D0C6E> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8a4da000 - 0x7fff8a62dff7 com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <1659DBBF-92AA-3695-8ADE-CC115B01EFC4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8a645000 - 0x7fff8a645ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <E80678A4-32A1-3654-8040-88D434E36F01> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8a646000 - 0x7fff8a6a9ff7 com.apple.SystemConfiguration (1.13 - 1.13) <F05F4149-981B-380B-8F50-51CE804BBB89> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff8a6b4000 - 0x7fff8a6d8fff libxpc.dylib (300.1.17) <1BB4598D-19ED-3A31-AFD2-C90DD2652CFD> /usr/lib/system/libxpc.dylib
0x7fff8a6d9000 - 0x7fff8a6f4ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff8a925000 - 0x7fff8a992fff com.apple.SearchKit (1.4.0 - 1.4.0) <33298263-5B12-340D-BB9D-D52303849561> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff8a995000 - 0x7fff8a9baff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B49408CD-ECE8-3785-84A4-45B03882574A> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fff8ad1f000 - 0x7fff8ad6cff2 com.apple.print.framework.PrintCore (9.0 - 428) <A2F7B9D2-7907-31D8-8462-E2E2E7C3AF2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x7fff8ad7f000 - 0x7fff8ad8aff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8ae98000 - 0x7fff8aed2ff3 com.apple.bom (12.0 - 192) <9756CAB3-7802-38B0-80CF-3527D160E59F> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8aed3000 - 0x7fff8aed4fff libunc.dylib (28) <C3737C9A-C06F-310C-B78C-7D8D882A35DE> /usr/lib/system/libunc.dylib
0x7fff8b057000 - 0x7fff8b061fff libcommonCrypto.dylib (60049) <79B8E80F-E596-3302-8243-EC479B9546CA> /usr/lib/system/libcommonCrypto.dylib
0x7fff8b0a0000 - 0x7fff8b374fc7 com.apple.vImage (7.0 - 7.0) <1DDB8AB7-03D5-3D20-9D77-C69074C6FD26> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff8b375000 - 0x7fff8bc911bf com.apple.CoreGraphics (1.600.0 - 599.7) <013A0B45-B8A4-3159-83C3-5A36CDB4F2C7> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8bcb5000 - 0x7fff8bd99fff com.apple.coreui (2.1 - 231) <A7942BEE-E6BA-3A68-8EA0-57A8A9066B2D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8bebf000 - 0x7fff8becbff3 com.apple.AppleFSCompression (56 - 1.0) <1EBCFC91-734D-338B-8796-4B93BDC53014> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x7fff8c7c0000 - 0x7fff8c7c0fff com.apple.CoreServices (59 - 59) <67A369BA-2326-383F-995B-853DAD7BFF43> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8c7d4000 - 0x7fff8c7dbff3 libcopyfile.dylib (103) <6453487A-EDA5-353C-8351-1AABB3C7777C> /usr/lib/system/libcopyfile.dylib
0x7fff8c856000 - 0x7fff8ca0eff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff8cd39000 - 0x7fff8cd3aff7 libSystem.B.dylib (1197.1.1) <A75BB8CD-CE51-3DF7-BCF4-8BDE25FA7F0C> /usr/lib/libSystem.B.dylib
0x7fff8cd3b000 - 0x7fff8cd42ff7 libsystem_pthread.dylib (53.1.4) <9DA50FD0-D9AC-3051-AD4B-BA0D745BC49C> /usr/lib/system/libsystem_pthread.dylib
0x7fff8cd44000 - 0x7fff8cd48ff7 libGIF.dylib (1038) <F0B66751-0D4A-33B7-91C9-51B937B4D6D0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8ceb9000 - 0x7fff8cebdff7 libcache.dylib (62) <8C1EFC4F-3F51-3DE9-A973-360B461F3D65> /usr/lib/system/libcache.dylib
0x7fff8ced7000 - 0x7fff8d007ff7 com.apple.desktopservices (1.8 - 1.8) <B152EE07-235A-3997-ACC5-C31519C76F44> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x7fff8d291000 - 0x7fff8d292fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x7fff8d312000 - 0x7fff8d341ff5 com.apple.GSS (4.0 - 2.0) <0284500B-47BA-3FE8-A5B4-22A0E8D80783> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8d849000 - 0x7fff8d8a1ff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff8d8a2000 - 0x7fff8d8aaff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <A816D8B1-6B7B-3E5B-9FAE-CBDA70192E7E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff8d8ab000 - 0x7fff8db95fff com.apple.CoreServices.CarbonCore (1077.14 - 1077.14) <B00BEB34-A9F5-381F-99FD-11E405768A9A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x7fff8db96000 - 0x7fff8dc9bfff com.apple.ImageIO.framework (3.3.0 - 1038) <355B8338-9DD8-3E2E-8758-E1C852403DEF> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff8dcbf000 - 0x7fff8dd11fff libc++.1.dylib (120) <2CB96D10-1E3E-39B1-B90D-C56C3818321E> /usr/lib/libc++.1.dylib
0x7fff8dd12000 - 0x7fff8dd41fd2 libsystem_m.dylib (3047.16) <9D96AACD-5870-3A5C-B849-7F9C0F6EBB09> /usr/lib/system/libsystem_m.dylib
0x7fff8dd42000 - 0x7fff8dd80ff7 libGLImage.dylib (9.3.1) <B256429B-16DA-380C-907C-FDEA06DE8BA8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff8dd84000 - 0x7fff8def4ff6 com.apple.CFNetwork (673.0.3 - 673.0.3) <42CFC3DB-35C8-3652-AF37-4BCC73D8BDEF> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff8df2f000 - 0x7fff8df7dfff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8df96000 - 0x7fff8eb0aff7 com.apple.AppKit (6.9 - 1265) <70472D45-5B9E-36BE-8EA3-007E69AC2169> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8eb0b000 - 0x7fff8ebfcff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff8ed30000 - 0x7fff8ed3aff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <9556885C-22DD-3392-ACCB-2B413434D8D3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff8f198000 - 0x7fff8f1b2fff libdispatch.dylib (339.1.9) <D133504D-CD45-33B1-A331-AAE02D9C0CB2> /usr/lib/system/libdispatch.dylib
0x7fff8f205000 - 0x7fff8f2d0fff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x7fff8f2d1000 - 0x7fff8f2d9fff libsystem_dnssd.dylib (522.1.11) <AEA21060-EFAA-3C63-8D53-CB22EE8B507C> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8f2f3000 - 0x7fff8f2faff7 liblaunch.dylib (842.1.4) <50B742D9-0C5C-3ABA-8EBF-3D447630932F> /usr/lib/system/liblaunch.dylib
0x7fff8f2fb000 - 0x7fff8f304ff3 libsystem_notify.dylib (121) <31F9FEF5-2897-328A-8441-B7BDFEDB10D4> /usr/lib/system/libsystem_notify.dylib
0x7fff8f332000 - 0x7fff8f33ffff com.apple.Sharing (132.2 - 132.2) <3DFB1133-8FD3-3B60-8E9C-0FE62AACFD7B> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff8f376000 - 0x7fff8f3c9fff com.apple.ScalableUserInterface (1.0 - 1) <19D73C6D-CA0A-3230-9644-7F01364137ED> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface
0x7fff8f3ca000 - 0x7fff8f3e5ff7 libsystem_malloc.dylib (23.1.10) <F1AA887E-FC96-3F40-A4BA-9E16C1865821> /usr/lib/system/libsystem_malloc.dylib
0x7fff8f3e6000 - 0x7fff8f4a9ff7 com.apple.backup.framework (1.5.1 - 1.5.1) <A24B44C8-0E36-33A6-8F68-681E0AE7DC8A> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff8f51c000 - 0x7fff8f5deff1 com.apple.CoreText (352.0 - 367.15) <ACA9E85D-275D-3388-A2E3-1B15FD1A0A39> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff8f9a8000 - 0x7fff8f9acfff libpam.2.dylib (20) <A63D4DA2-06A4-3FB8-AC3F-BDD69694EE5E> /usr/lib/libpam.2.dylib
0x7fff8fa1f000 - 0x7fff8fa7affb com.apple.AE (665.5 - 665.5) <3558CC9A-FD30-3DAD-AB40-FE6828E76FE1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff8fa7b000 - 0x7fff8fad4fff libTIFF.dylib (1038) <965DD031-9246-3588-AC53-D284174F77FF> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8fd1c000 - 0x7fff8fd27fff libGL.dylib (9.3.1) <D643A325-3257-373A-A8C1-035E9F0484B0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8fd28000 - 0x7fff8fd8cff9 com.apple.Heimdal (4.0 - 2.0) <5113294E-B07E-3E42-8CE1-5E4AD4120C92> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8ff49000 - 0x7fff8ff4bff3 libsystem_configuration.dylib (596.12) <9883100A-4D35-3D84-99B7-1CE999AE110A> /usr/lib/system/libsystem_configuration.dylib
0x7fff8ff77000 - 0x7fff8ffa7fff com.apple.IconServices (25 - 25.17) <36811973-8777-3211-863A-76B2C20B0ED0> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x7fff9010a000 - 0x7fff90125ff7 libPng.dylib (1038) <08A42D4F-0320-3481-BD85-AFD95554F9DD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff90126000 - 0x7fff9012cff7 libsystem_platform.dylib (24.1.4) <8ABC4EBE-10D6-35B8-ADEE-63600E87601C> /usr/lib/system/libsystem_platform.dylib
0x7fff9030f000 - 0x7fff90312ffc com.apple.IOSurface (91 - 91) <812F4D48-6FD4-3DCB-8691-B077EBF981D7> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1626
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=152.8M resident=58.6M(38%) swapped_out_or_unallocated=94.1M(62%)
Writable regions: Total=52.7M written=488K(1%) resident=604K(1%) swapped_out=0K(0%) unallocated=52.1M(99%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 8192K
Kernel Alloc Once 4K
MALLOC 36.3M
MALLOC (admin) 32K
STACK GUARD 56.0M
Stack 8264K
VM_ALLOCATE 24K
__DATA 19.1M
__IMAGE 528K
__LINKEDIT 65.4M
__TEXT 87.4M
__UNICODE 544K
shared memory 4K
=========== =======
TOTAL 281.3M
System Profile:
Model: MacBookPro11,1, BootROM MBP111.0138.B03, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f58
Graphics: Intel Iris, Intel Iris, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (6.30.223.154.49)
Bluetooth: Version 4.2.1f2 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2Hi ValdM,
I would recommend reviewing your log files. You can find more details in below Troubleshoot install error link.
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html
Regards,
Ashish -
Third party software won't open...
Since installing the latest security update/os version 10.4.11, third party software such as adobe photoshop and microsoft word won't open- they just crash on startup..
does anyone know how to fix this?
thanksHere's the report (sorry in french), reparation were not successful. *+is there a specialist somewhere?+*
Thanks...
Vérification du volume “Leonardo II”
Vérification du volume HFS Plus.
Vérification du fichier des excès de données de blocs.
Vérification du catalogue.
*Informations sur l’étendue non valide*
Vérification des fichiers à liens multiples.
Vérification des fichiers à liens multiples.
rarchy.",0)
Vérification du fichier des attributs étendus.
Vérification bitmap du volume.
Vérification des informations du volume.
Le volume Leonardo II nécessite des réparations.
Erreur : La tâche sous-jacente a signalé un échec à la fermeture
1 volume HFS vérifié
Le volume nécessite des réparations -
I just upgraded from Production Premium CS5 to CS6. The updater icon at the top of my screen shows 6 updates available. However, when I click on it to open the Adobe Updater, the Updater just bounces in the dock and won't open. How can I get the updater to work? I'm on an Intel Mac Pro running Lion 10.7.4.
I’m still experiencing this problem. I submitted a bug report to Adobe just now, but I recieved no trouble ticket number or email confirmation. I’ll post an update here if I hear anything from them.
In the mean time, I have found a pretty reliable workaround. The update check seems to run when you first start up your computer for the day. If it runs and shows updates in your menu bar, you can get the updates to run if you:
Restart your computer
Launch one of your CS suite applications like Photoshop
Select Help > Updates ... from the menu.
The updater should run and you should be able to install the applications.
This trick has been working well for me for the past few months. Good luck! -
ITunes software won't open with link to iTunes U
Our campus uses Blackboard to authenticate users into iTunes U. Until now, we haven't had any trouble with users being able to access their content in iTunes U.
We have one user who clicks the link to iTunes U, and the iTunes software does not open, and our school's iTunes U is not loaded. As this is the only way for our users to access iTunes U, that's a problem.
I don't think it's the Blackboard Building Block we're using that is causing the problem -- nobody else seems to be having any trouble. I've asked the user to try some other iTunes links that would pop open iTunes, to see if the same problem happens.
The user is using Firefox.
Any suggestions?blepharisma,
Have you found a solution to this issue?
Greg -
Apple Software won't open now (Safari, Mail, Dashboard)
I downloaded iTunes and Quicktime updates yesterday. I went to open Apple Mail, and it opened all my previously opened messages, and then automatically closed. Safari did the same thing. It opened, briefly, but then automatically closed. Both apps told me an error occurred and asked if I wanted to Close or Reopen. Reopen just duplicated the problem.
This morning I went to Dashboard, and one by one, all my open dashboard items game me an error. Now when I switch to dashboard, my board is empty.
I used Disk Tools to repair permissions and restarted. No change.
I have a second internal drive with 10.4.9 on it so I restarted off that drive. My intention was to run first aid, but first I wanted to update to the same os version, so did a software update to get it to 10.4.10. It updated the security patch OK, but the 10.4.10 update gave me an error and said it could not be installed. I tried it again. Same error. I then tried to restart, and that system, which was VERY clean system, now doesn't even start up. I had to startup off of a CD to get back to my original system, which, still won't let me open Safari or Apple Mail.
Please help!! Thank you!Nice thought! But alas I have 18 gig available on my primary 140 gig internal drive. I should also note that the applications also have problems under my other user accounts. However all users share the same applications folder. I tried copying just Safari app to user applications folder, but it still crashes. I checked the console log and both safari and mail are indicating crash on Thread 0. Safari crash reporter log shows;
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000959a5c08 srr1: 0x100000000208f030 vrsave: 0x0000000000000000
cr: 0x24024404 xer: 0x0000000000000000 lr: 0x00000000959a5bfc ctr: 0x0000000095bf865c
r0: 0x00000000959a5b28 r1: 0x00000000bfffdd70 r2: 0x0000000005e01068 r3: 0x0000000001859c00
r4: 0x00000000066057c0 r5: 0x0000000004cbd760 r6: 0x0000000005e11b8c r7: 0x0000000095952e20
r8: 0x0000000005e01008 r9: 0x0000000005e11b88 r10: 0x00000000a59e87c8 r11: 0x0000000044024404
r12: 0x0000000095bf865c r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000001
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000005a1b r19: 0x00000000bfffe220
r20: 0x0000000000000000 r21: 0x00000000a5955334 r22: 0x0000000000000001 r23: 0x00000000066057c0
r24: 0x00000000bfffdf30 r25: 0x00000000bfffdfa0 r26: 0x00000000066057c0 r27: 0x0000000004cbd760
r28: 0x0000000004cbd760 r29: 0x00000000066057c0 r30: 0x0000000005e11bb0 r31: 0x00000000959a5764 -
PS and AI (CC and also CS6) often won't open unless I run as administrator.
(running Window 7, 64-bit)
Very usually, though not always, I cannot open PS or AI except if I run them as administrator. (This is particularly frustrating when trying to "edit in" from LR 5.) This problem began with the CC versions and now happens with the CS6 versions as well (which have always before opened normally). Only LR 5, which I purchased, and Bridge open normally. The other apps work normally once open, but opening them is a hassle.
When I run them as administrator, I first have to give permission for the program to make changes to my computer. Then I am required to accept the licensing agreement yet again. Once open, the programs function normally.
I have the Cloud desktop app, which worked normally when I installed it. Now, it, requires a sign-in (and license acceptance), as do the files that are uploaded to the Cloud. The uploaded files, accessed from a browser, always have required a sign-in (necessarily), but why the desktop app or the other apps that are installed and run from desktop? (My internet connection is always on; I'm not trying to work off-line.)
I've checked my account, and the few apps I've purchased (e.g., LR 5) are properly registered. My Cloud membership is up to date. All the apps I've installed are up to date as well.
Since this behavior is relatively recent, it doesn't seem to be just something annoying but normal. Can anyone help, please? I would like at least to understand what is happening.
GailHi Gail,
I have Windows 7 64-bit and don't experience this behavior. From my experience this usually occurs when using a standard user account and the UAC settings on the system.
If you are using a standard user option six here might be a long term solution
I've see http://www.sevenforums.com/tutorials/11841-run-administrator.html
It might also be an interesting test to see if you get the same behavior in a newly created admin account.
Windows 7 - http://windows.microsoft.com/en-IN/windows7/Create-a-user-account
http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-wi ndows-7.aspx
-Dave
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