CS6 Suddenly Hanging When I Import Files

I have no idea what is going on. Out of the blue I can't import files recorded from my Elgato Game Capture without Premiere Pro CS6 hanging. The files types are MPEG-2 TS, and it seems like it's mostly effecting longer (3.90 gb) files, but this has just started happening out of nowhere.

What is different from the last time this worked? Are you using a new drive or disk? Are the files a lot longer than normal? Have you upgraded or changed any software?

Similar Messages

My 64Bit Adobe CS6 hangs when loading a file

My Windows 7 Adobe CS6 v13.0.1 x64 hangs when loading a file. However the CS6 v13.0.1 x32 application runs correctly. Do I need to re-install Adobe CS6 Upgarde?

Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.
To help others help you, please read through this article and provide any additional relevant details.

Excel Hangs when saving a file

Hi
When saving a file (CTRL+S) excel hangs, no error or anything.
This happens on Windows 8 PRO, on Win7 no problem at all.
Tried on EXCEL 2010 and EXCEL 2013 Customer Preview.
Checking the file after the app crash shows no file exists however 2 files exist instead:
*.TMP file
*.[NOTHING] file
The *.TMP is the new file i just saved, if I change it to *.XLSX it works fine, no curroption.
This was done saving on DESKTOP.
Since file was saved I assumed there is some kind of permission error so I changed the directory permission for "C:\Users\MYUSER\DESKTOP" to "EVERYONE".
With this setup excel saves without a problem....
I guess EXCEL tries to save under a different user which has no permission but why no error?
Any ideas?

Hi,
Check to see whether the user you logged on to the system has the permission to the file.
Also, check to see whether the following link is helpful:
http://support.microsoft.com/kb/271513
http://support.microsoft.com/kb/313937
And, based on my research, hang when saving the file also maybe caused by a printer installation.
Check to see the following link:
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/04/12/excel-hangs-or-becomes-unresponsive-when-saving-or-closing-a-workbook.aspx
Jaynet Zhang
TechNet Community Support

CS5 Photomerge hanging when using many files

Hello,
I have managed to work around the issue, but it's annoying nonetheless.
The basic problem is that I've started creating very wide and tall Bokeh Panoramas or 'The Brenzier Method' http://www.ryanbrenizer.com/category/brenizer-method/
From Lightroom I select the images I want and 'merge to panorama in PS'. When I use say 2 - 30 images it's fine. However when I use say 160 (ridiculous I know) it will hang when merging the files, processor usage stays on 13%, but the progress dialogue bar doesn't animate. I tried it through photomerge and 'align all layers' from the edit menu. I reduced this ridiculous amount to 60 and if I chose the 'vignette removal' option on the photomerge dialogue it will hang on this process after starting to create the panorama. If I don't do the vignette, it will create the panorama.
I know that it will depend upon the complexity of the merge, it's just annoying that it would fail whereas Microsoft ICE will complete the panorama without fail, it just may be of a lesser accuracy due to parallax.
Other than using less images and attempting to overlap correctly, is there much else that can be done?
I'm using an up to date version of CS5 64bit windows. running on a 16gb Core i7 2600k. The merged final image occupies 13gig of ram. I have the scratch disc on a spare 2tb drive with about 1.5 tb free.
Paul

Mr_Fujisawa, I just wanted to come back on here and thank you for opening my mind to the "Brenizer Method", which I had not heard of before. I've been experimenting with it today and enjoying the results! Up to now I put effort into getting everything in focus all across my panos, which are generally landscapes. It didn't dawn on me to use stitching on subjects up close.
-Noel

CS6 DW hanging when opening files - Windows 8.1 running MS Defender

When opening files in CS6 DW it sometimes hangs for up to 4 minutes before opening the files.
Also, CS6 DW and Fireworks crash frequently on my PC.
I'm running Windows 8.1, MS Defender and my PC is a Pentium i7 with 8GB of RAM
Any ideas what I can do to stop these things happening? It's really starting to impact on the productivity of my day.

You seem to be implying that when you switch off MS Defender, it works?
If not, we'll need a little more info.
Does the hang happen with all files in all sites, or just certain files?
If it happens with just certain files, could you please share the code to one of those files? A link to an online page would be best, but pasting the code into the forum can also help, just don't use email to send the code to the forum, that won't work.
Have you tried any of the standard troubleshooting steps as of yet (Deleting Program Cache, Restoring Preferences, Cleaner Tool Reinstall)?

CK71 suddenly hang when taking a picture using the camera

Hi team, The customer is using the CK71 with camera option.
OS is. 1.61.22.72.
Our partner developed the camera application based on Intermec source file according to the IDL(Multimedia Resource Kit).
Regarding the source that the partner tested, I attached the zip file including the DotNetCF 3.5.
Also, I attached the CNxDShow.CAB that we have to install first for operating the camera. The symptom is... when taking the picture again and again in light environment and in dark environment by turns, suddenly CN70 hang. For restoring, we should remove the battery and install it again for rebooting.
But, the customer hates the removing and reinstalling the battery. To reproduce the symptom....
1. Copy all file under the folder "\FullSreenCameraCNx\FullSreenCameraCNx\bin\Debug" and paste them into the device.
2. Copy the CNxDShow.CAB and paste into the device.
3. Install the CNxDShow.CAB first
4. Create new folder "\My Documents\My Pictures" on the device, if the device doesn't have the name of the folder
5. Execute the FullScreenCameraCNx.exe on the device by clicking
6. Try taking a picture by pushing the enter key in light/dark environment by turns again and againIn our trouble shooting,
The application put the log file when taking a picture.
the location of the log is under the folder "Flash File Store\Log\Device_Conncet".
Normal log is...
===================================
2015-06-30 5:2:31 Camera Shot S
2015-06-30 5:2:31 Camera Shot E
2015-06-30 5:2:33 Start
2015-06-30 5:2:33 Shot Result : Ok : \My Documents\My Pictures\SnapShot-5.jpg
===================================or
===================================
2015-06-30 4:58:0 Camera Shot S
2015-06-30 4:58:0 Camera Shot E
2015-06-30 4:58:1 Start
2015-06-30 4:58:1 Snapshot failed
===================================But, Abnormal log when Device hang suddenly is ...
No "Start" or No "Snapshot failed" like the below.
===================================
2015-06-30 5:5:34 Camera Shot S
2015-06-30 5:5:34 Camera Shot E
2015-06-30 5:5:34 Camera Shot S
2015-06-30 5:5:34 Camera Shot E
2015-06-30 5:5:34 Camera Shot S
2015-06-30 5:5:34 Camera Shot E
2015-06-30 5:5:35 Camera Shot S
2015-06-30 5:5:35 Camera Shot E
===================================Please see the logfile in the 20150630.txt that I attached additionally.
The thing that we are feeling that it was strange is....
in the source, if invoked "Cam.Snapshot(CurrentResolution)", "Cam_SnapshotEvent" should be called. But, when we experienced the "Device Hang" during taking the pictures, I guess that "Cam_SnapshotEvent" were not called. I copied and pasted the some part of source that I want to highlight like the below.
============================================================//---------------------------------------------------
// make snapshot
bool AcceptingEnter = true; //for eliminating repeating enter keydown events...
void Form1_KeyDown(object sender, KeyEventArgs e)
if (e.KeyData == Keys.Enter && AcceptingEnter == true)
AcceptingEnter = false;
log_Entity.write_Log(1, " Camera Shot S");
Cam.Snapshot(CurrentResolution);
log_Entity.write_Log(1, " Camera Shot E");
e.Handled = true;
// Received snapshot event
void Cam_SnapshotEvent(object sender, Camera.SnapshotArgs sna)
log_Entity.write_Log(1, " Start");
if (sna.Status != Camera.SnapshotStatus.Ok)
log_Entity.write_Log(1, " Snapshot failed");
MessageBox.Show("Snapshot failed");
else
log_Entity.write_Log(1, " Shot Result : " + sna.Status + " : " + sna.Filename);
============================================================ Can anyone provide the information or solution why the CK71 suddenly hang and how to avoid the "device hang"? Best Regards,
Kim, Hyun Wook

Hello
you opened a case at our support portal. That is the right way to get support for such very specific issues.
Thanks
Josef

Illustrator hangs when saving .ai files with linked or embedded images

Hi,
Currently I have a huge problem with Adobe Illustrator. When I place an image file inside an Illustrator document, the program freezes for about 45 seconds when saving. In the beginning I though it was just because my image file was too big, but that wasn't the case.
To test what's going on I created a new document, drew a few lines and saved. No problem, Illustrator saved immediately. Then I placed a bigger image and suddenly Illustrator hang when saving. I repeated this with a very small GIF of just a few kB and again, Illustrator hang for nearly a minute when saving the image. I tried embedding the image instead of linking it, but I still got the same results.
Then I turned of the visibility of the image object by clicking on the little eye symbol in front of the image object and suddenly Illustrator was able to save quickly again. The next thing I wanted to try was turning off compression and PDF compatibility, but then I noticed that Illustrator is actually hanging BEFORE writing the file to disk. When I hit "Save as" Illustrator asked me where to save the new file and then after clicking "Save" it hang (showing "(Not Responding)" in the title bar). About 45 seconds later the save options dialog came up and when I clicked "OK" it saved the file immediately.
Does anybody know what the problem might be? I'm using Illustrator CS5 on Windows 7 x64. The computer is a notebook with 8GB RAM and a switchable graphics card. I tried this on both the integrated Intel graphics unit and on the much more powerful AMD chip. The hard driver I'm saving to is the local hard drive (no network drive etc.).
This is a more or less fresh installation (I haven't used Illustrator before on this notebook) and I can't remember that I had the same problem on my workstation where I used it inside a virtual machine (which doesn't exist anymore).

Yeah, I know that changing the mode results in different colors. I just switched back and forth to check out what's going on.
For CMYK I'm using ECI profiles which are common in Europe and for RGB the normal Adobe RGB 1998 profile. The profiles are synced between all Creative Suite products. I tried sRGB and some of the default profiles which shipped with CS5 but it produces the same result. I also deleted my whole Illustrator profile but without success.
My graphics card doesn't have any updates. But it would be very unlikely anyway that both drivers for both cards had the same issue. If it has something to do with my graphics cards it's more likely the switchable graphics in general.

When I import files (copy from jpeg or copy as DNG from raw, where is the full size original stored?

I have the photos go here file, does LR5 put the untouched original there? Do I need my own file for originals and if so, how does LR5 know where to find the full size original? I have everything working but don't understand where my untouched originals go after import. Say I import off my card to My Pictures/Lightroom Catalog/ Photos go here ..... are my originals there? What if I erase my card now, do I only have partial size negatives basically? I don't understand why LR5 didnt put in an originals do here file that imports the full photo to a stock folder. I am so confused I am about ready to throw out LR5. I even bought your instructional DVD and it doesnt make where the original files location clear, it just repeats that LT5 does NOT import the original, just thumbnail and instructions, where is the program getting the photo when I double click to open it , or am I only seeing a lower resolution version of the photo and the full res is now gone because I formatted the card?

When you import photos, you can choose "Copy" or "Move" or "Copy as DNG", and then select a destination folder on your hard disk. This happens on the right hand side of the Import dialog box. So your original files go to this destination folder.
Alternatively, if your photos are already on your hard disk, you can import by choosing "Add" and the original photos remain in the existing location.
If you're not sure where the photos are, open Lightroom, go to the Library Module, and on the right hand side is the Metadata Panel. Set the dropdown to "Default", and it will show you where your photos are stored. Alternatively, you can right-click on any photo and select "Show In Finder"/"Show in Explorer" and Lightroom will take you to the exact folder where the photo is located.
So, bottom line, you are in total control of where the originals go, and if your forgot where you put them, or made a mistake, you can always find out where they are.
What if I erase my card now, do I only have partial size negatives basically?
If your import was successful, then the photos are now stored on your hard disk. So you have the full size original for Lightroom to work with.
it just repeats that LT5 does NOT import the original, just thumbnail and instructions
Lightroom does import the original, which means, in Lightroom jargon, that it records the location and metadata about the photo; in other words, Lightroom knows where the photo is, but Lightroom NEVER contains your photo, your photo is ALWAYS stored on the hard disk.
Because Lightroom now knows where your photo is located, it is important that you not manage your photos (move, edit, rename, delete) outside of Lightroom. Photo managements tasks now must be done in Lightroom. (There are advanced methods that let you manage your photos outside of Lightroom, but these would be NOT RECOMMENDED for beginners)

Why are my ratings missing when I import files into Lightroom?

Files that I have previously rated with stars in Bridge appear in my Lightroom catalog after DNG conversion without them. I am having to select all the images and use the 'Update DNG Preview and Metadata' command after ever import. Interestingly, this did not used to occur. What preference do I need to reset?
Bridge CS3 and Lightroom 1.3 on a Mac

I'm still not sure I understand. When you say the develop module changes every picture, do you mean adjustments get applied? In LR4, the "Basic" panel (top right in Develop module) all the sliders are zero (centred) unless adjustments have been applied. If they're not centred, then maybe an auto adjustment has been applied? See Jim's post above.
Also, in Edit menu, Settings, Presets tab, make sure "Apply auto tone adjustments" is NOT checked.
If you want the pictures to look the way the camera jpegs look, then apply a "Camera..." profile. In Develop module, bottom right, "Camera Calibration" panel, there's a drop-down adjustment "Profile:". The default is probably "Adobe Standard". A better match for the Canon picture profiles is to choose "Camera standard", "Camera neutral" etc. These match closely the equivalent profiles in Canon cameras (Standard, Neutral etc).
Lightroom can't read what was set in the camera, but you have to apply this in Lightroom. However you can automate it by creating develop presets (see the help). You can apply presets when you import images. When you import, there's a "Apply During Import" panel to do this.

Hi when I import files to my I Tunes they always go into playlistds, how can I stop this and how can I transfer them to my library?

how can I stop my imported music from going into playlists? and how can I transfer playlists to my library?

Imported files will go into any smart playlists that they qualify for. If new playlists are being created as you import folders then the folders contain m3u playolist files made by another application and iTunes is importing those too. You can search for and delete these before import, use http://albumbrowser.klarita.net/itfw.html instead of iTunes' Files > Add folder or use my script KillTopLevelPlaylists after the import.
tt2

AME watch folder - hangs when too many files

I have about 350 vob files in a watch folder, ever time I start up AME it seems to start processing them but it just starts "not responding". I noticed that it is writing files to the Media Cache folder but then just eventually stops after about a min or two. If I only put like 20 files in the folder it works ok.
Is there a way to disable the media cache files from being written? I don't know that they are necessary just for what I'm doing (i'm not previewing or anything). I don't know that it is the issue but it seems AME is hanging on the # of files and the fact that they are VOB/mpeg2. Has anybody ever experienced this?
The # of files is not a one time deal, this will be a reoccurring issue and it would be much nicer to be able to just dump all the files and be done.
I'm using CS5.5, Win 7 64bit, recent i7 Sandy Bridge proc, 16GB ram. The watch folder is on a Synology NAS connected via gigibit, maybe that is part of the problem (that it is not local). The media cache folder is on a local 2TB drive (WD Black) with plenty of room.
Any insight would be appreciated.
thanks
Ryan

The fact that the watch folder is not local to the AME machine may indeed factor in.The process is definitely more robust in a local scenario; network environments complicate matters in a number of ways. Can you run a test where you copy the same batch of files to a watch folder on the AME box?
A few other questions:
Is the "Auto-Encode Watch Folders" option enabled (at the top right of the Queue panel)? And are all 350 files getting added to the AME queue?
If Auto-Encode *is* enabled and some jobs are *not* getting added to the queue, then please try with Auto-Encode enabled.
We're not suggesting this as a workaround but just to give us more insight into where things are failing.
What are CPU and memory usage though the process, from the time you drop files into the watch folder until AME hangs? Are either getting maxed out?
How big are the VOB files? How long does it take to copy all of them into the watch folder?
I know of no way to disable the creation of media cache files.
Thanks for bringing this issue to our attention and giving us an opportunity to troubleshoot it.
Mark Mapes
Premiere Pro/AME Sr. Quality Engineer

CS6 PhotoShop hanging when opening PDFs - help?

Hi all,
I'm IT support to a team of studio artists who are having some issues with our newly upgrade CS6 Premium suite (Mac OS 10.6 + Mac OS 10.8).
Situation: (Mac OS 10.6 problem) someone will be working on a 2GB network file, and tries to open a PDF to import elements into the current document. Machine has 12GB RAM (7 allocated to PS, 2 free, the rest used with OS/other apps).
After choosing the PDF file, the window will pop up and become 'stuck' in front of all other windows, all other programs. Activity Monitor describes PS as hung (red text) but Finder still recognises it as working (but will not show the program title in the menu bar). It is possible to CMD+TAB between programs, and the pallets recognise mouse-over actions but are unresponsive to click. Again, "Import" window is on top of all other windows, and can be moved but does not respond to mouse clicks.
Activity Monitor also shows intense disk activity (60-80MB/s) on local volumes. It appears not to be network activity though (while hanging, 50-150KB/s). RAM allocation doesn't change during this time.
If you can be patient enough, the system often recovers PS, but this can take a few minutes.
The extreme disk activity implies that PS is processing on the scratch disk, but what or why is it doing this, and is there any way to disable it. Would it have anything to do with Background Save or Autosave? Something to do with purging memory?
Any advice is appreciated.
Thanks,
James D.

Hey Chris or anyone else from Adobe - is there any chance we can get this looked at slightly more in-depth?
This issue is re-occurring across our four Mac Pro workstations of various ages and operating systems.
Why is Photoshop writing out the contents of the RAM when I open a pdf?
We're working with machines that have 8-16GB worth of RAM and having to write that out to the scratch disk every time you open a PDF is very unproductive use of our time.
It's nice and easy to blame everything else like fonts or drivers or operating system or graphics cards or RAM or Acts of God, but how about for a second we assume that Photoshop is the cause, look at how we'd test for it and ultimately get it resolved.
This is the sort of issue that the average consumer would probably just ignore or deal with, which could explain why you guys don't believe this to be a bug. Seems to be picking up a lot more attention on here.
Thanks,
James.

Photoshop Cs6 is hanging when trying to work in 3D when it wasn't before

When I first started using 3D in Photoshop it was working rather smoothly and seemed to chug along fairly fast. Then one day when I was working in it as usual and tried to perform some random action it just started hanging with the spinning blue circle for about 2 or 3 minutes. It continued to do this ever since, sometimes hanging for up to 5 minutes before performing my command. Some actions cause it to hang longer than others, such as creating a new light and changing the diffuse color of a material, which is by far the worst in terms of the amount of time it will hang. I have searched the forums and google and tried all suggestions to any problem that seemed to have a similar nature. The only time that I had a partial success was after I had uninstalled Photoshop, then ran the adobe creative suite cleaner tool, then manually searched through the registry for every reference to adobe and Photoshop I could find and deleted them. I then reinstalled Photoshop and updated it. When I started using it in 3D after that it was running smooth as butter, no hangs or stalls on anything, including creating lights and changing diffuse colors. But my joy was not long lived, as after about 2 hours of use it started to do its usual behavior of hanging again.So I tried that approach again and it did not seem to work a second or third or fourth time. So out of desperation and all out of options, I decided to run process monitor from sysinternals to see if it showed me anything even though I knew that I probably would not understand what it were showing me. I noticed a lot of errors with the results of "name not found" for registry calls, "invalid parameter" for directory quarries, and "no such file" for file reads. But the one that seems to be happening the most whenever the program is hanging is it is trying to open a file from C:\program files\Adobe\photoshop x64\required\CgShaders, but that directory is nonexistent on my system. I was hoping that someone would be able to solve this for me as 3D in Photoshop is a big part of my workflow and I am all out of ideas. I'm going to include the process monitor log file and it will be in pml format which you will need process monitor to read, but it is a very small, portable, and free program which can be downloaded from http://technet.microsoft.com/en-us/sysinternals/bb896645. The Log file Can be downloaded from http://sdrv.ms/Xxcmuu (skydrive) or https://www.box.com/s/jzdmgmdmz7xe47smalv2 (box) .
And here is my system info from Photoshop (I have a first generation I3 processor with intel HD graphics, which as I said was running fairly smooth before my problem started):
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2394 MHz
Built-in memory: 7989 MB
Free memory: 3903 MB
Memory available to Photoshop: 7036 MB
Memory used by Photoshop: 65 %
Image tile size: 128K
Image cache levels: 4
The GPU Sniffer crashed on 1/22/2013 at 6:33:53 PM
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1280
Video Card Number: 1
Video Card: Intel(R) HD Graphics
OpenCL Unavailable
Driver Version: 8.15.10.2858
Driver Date: 20121009000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode:
Video Card Caption: Intel(R) HD Graphics
Video Card Memory: 3770 MB
Video Rect Texture Size: 8192
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\RYANS_~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 341.9G, 102.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113
(post shortened)
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

Thank you very much for your reply. And yes I have tried all of these suggestions that you have just made. And as for the GPU crash I did not notice that in there before but I also didn't look for it because every time I looked before it wasn't there, and looking at the date that was when that I was rolling back\uninstalling\reinstalling\trying modded drivers, etc., Which is probably the reason why the gpu sniper crashed.
One interesting thing that you said was whether there is the same failure in a new design as opposed to an existing one. The answer to that is yes and no. To elaborate, when the program was working as it is supposed to eve and creating new lights and positioning them did not cause any slowdown despite the file that I was working on, but after the problem starts occurring it is like a snowball rolling down a hill. Every time I open the file (the one I was working on when the problem started to happen) to continue work on it be sluggish response of Photoshop is still there and only gets worse. If I start over on a new file the program will run much more smoothly, but will still had a slight amount of sluggishness with less intensive task whereas the more intensive task such as working with lights is still moderately sluggish but not to the extent as it was working in the previous file. As you said in your post it seems the father all along I get in my document the more pronounced and time consuming the freezes become. But nonetheless wants the problem has occurred it does not go away I can only lesson that by starting from scratch, which is not very convenient.
If you look at the process monitor log file linked in my first post and search through it pretty quickly you will see photoshop doing this
1-Operation: unknown     Path:C:\
2-Operation: unknown     Path:C:\Program Files
3-Operation: unknown     Path:C:\Program Files\Adobe
4-Operation: unknown     Path:C:\Program Files\Adobe\Adobe Photoshop                                 Cs6 (64 bit)
5-Operation: unknown     Path:C:\Program Files\Adobe\Adobe Photoshop                                 Cs6 (64 bit)\Required
6-Operation: unknown     Path:C:\Program Files\Adobe\Adobe Photoshop                                 Cs6 (64 bit)\Required\CgShaders
7-Operation: unknown     Path:C:\Program Files\Adobe\Adobe Photoshop                                 Cs6 (64 bit)\Required\CgShaders
1-Result: INVALIDATE PARAMETER
2-Result: INVALIDATE PARAMETER
3-Result: INVALIDATE PARAMETER
4-Result: INVALIDATE PARAMETER
5-Result: INVALIDATE PARAMETER
6-Result: NO SUCH FILE
7-Result: NAME NOT FOUND
It does this repeatedly over and over again, specifically when I tried to work with lights. The weird thing is that there is no directory in required called CgShaders. I see 1 CG.dll & 1 cgGL.dll in the Photoshop (64 bit) directory. To meet that just seems very strange and probably more than a coincidence and probably does not happen on everybody else's system.
This is the process monitor log file that I saved in csv format and edited the first three blocks so that it fit correctly. Open it up in wordpad and you'll see what I mean. This is what I was talking about right above.
https://www.dropbox.com/s/43waqf9wvc8xo7m/Logfile.CSV.rtf

CS6 AI hangs when trying to directly copy an image into CS6 PS

Hi All
Firstly thanks for taking the time to read this.
I have a few users which are all experiencing the same issue. They didn't seem to have this issue until upgrading from CS5 to CS6.
Basically AI stops responding (usually permanantly hangs and requires restarting app) for at least 30 seconds when trying to copy an image from AI into PS. The method they're using is to directly select the image from AI and then simply paste directly into PS (I know there are other methods of doing this but this is apparently the way they have always done it).
Their machines are very well spec'd
OS - Win7 64-bit
RAM - 8 to 32GB!
CPU - i7 INTEL
GPU - Standard (but compatible) and has latest drivers but disabled by PS as i suspect it's not quite grunty enough?
Win7 has been fully updated as well as all Adobe products / Drivers etc...
I have tweaked both AI & PS (including the File Handling & Clipboard setting which enables AICB) for better performance.
I think I have basically tried everything and confused as this wasn't a problem when they were using CS5?
Am not a design expert at all so would appreciate any suggestions anyone may have?
PS - have recreated their preferences too many times to remember too :-)
PPS - have also recreated their Windows account & created a brand new account to for testing but still does it.

Could be a scatch disk issue that is it may be the scratch disk they have selected is to fragmented or too full.
Could be a font issue even though there may not be a font involved.
Could be a font cache problem that is a font is not reacting to CS6 as well as it did to CS 5 and causing the font cache to bloat
Could be that you have trash the Illustrator settings Folder and the com.adobe.illustrator.plst and not just the preferences.
Possible if you have third party plug ins to be one wih a conflict.
Possiily there is a conflicting software no one is aware of isnlled on all the computers involved.
If you have some users that are not exppereiencing this problem then compare that computer(s) with the ones that are experiencing the problem.
All you need is one that is working well. Look for fonts being installed or used, scratch disk configuration, network settings,plug ins, applications installed or application used by the others not used by the one with no problem.
Perhaps you might think of things like what I mention that would i ahve not thought of.
Good luck.

RH 8 Hangs When Upgrading/Importing RH 6 Project

I have a project I created in RH 6 that I am attempting to upgrade to RH 8. When I open the RH 6 project in RH, I get the dialog that tells me the project was created in an older version of RoboHelp and that in order for me to open the project in RoboHelp 8, I need to upgrade it. I click the upgrade button, RoboHelp begins to do the upgrade, and then it freezes when the status bar reads "Fetched style sheets". The project never opens.
Just for the heck of it, I tried closing RoboHelp, deleting the CPD file, and the reopening the project to see what happens. The project then freezes at the startup screen, so that did not work.
I am using version 8.0.2 and the project is stored on my local drive.
I tried opening starting a new project in RH 8 and then importing the html files from RH 6 into them. I was able to import most of the files but it would hang on some of them. I looked at one of the suspect files in Notepad and did not find anything out of the ordinary. The files that did import, looked fine.
Help!

Thanks, Colum. I compared the files and could not see any significant differences between the two. Then again, to be honest, I was not sure what exactly to look for. There were no strange characters present in the code, the Meta tags looked the same as those in the good file, etc. Is there an error log within RoboHelp that I can check to see what caused the hiccup?
I did take a copy of the project and removed the folders with the troublesome file(s) in them and then tried another upgrade. This time the upgrade worked.
The last thing I tried was opening the troublesome file in RH 6, went to the TrueCode tab and copied the html from there, then opened RH 8, created a new topic and pasted the html into it. The file displayed properly and I was able to close down and reopen RH 8 without a hitch.
This is pretty bizarre....
UPDATE:
I did find something weird in another file that did not upgrade/import. Looks like RH 8 hiccuped on a kadov tag from RH 6. This is the RH 6 tag:
Contains the street address for a company.
And here's what happened to it in RH 8:
<p><?rh-u皜v_start name="Street1" ?>Contains the street address for a company.<?rh-udv_end ?></p></td>
                <td style="border-right: Solid 1px #227cc6; border-bottom: Solid 1px #227cc6;
                     width: 12.634%; padding-right: 10px; padding-left: 10px;
                     " bgcolor="#FFFFFF"><p>
OK...ummm.....now what?

CS6 Suddenly Hanging When I Import Files

Similar Messages

Maybe you are looking for