CS6 Uninstall problem.

Hello, I want to remove the BETA but the cleaner tool has not been updated to CS6, and I cant find it in the control panel to remove it. How do I uninstall?
Thanks.

If you have not fouled up the uninstall by using delete function just go the to Control panel (Win OS) and find CS6 and uninstall.

Similar Messages

How to troubleshoot CS6 uninstall problems?

After migrating to a new MacBook Pro (unfortunately without first deactivating source computer Adobe suite), I am now seeking to uninstall Adobe software on new MacBook Pro. Uninstallation repeatedly fails. I used CC cleaner tool, but no CS6 products can be found on my system. Also, this issue began due to licensing problems (Error: 213:5).

The cleaner can find nothing because in the technical sense nothing is there. You screwed yourself with the pointless migration procedure. If you don't want CS6, simply trash it, otherwise you licensing issues may require starting from scratch and reinstalling the whole operating system and installing CS6 the proper way.
Mylenium

Bridge cs5 camera raw 6.5 to 6.5 and new bridge cs6 preview problem

Hi,
when i actualize camera raw from 6.5 to 6.6 the preview can`t give me right preview after 1 adjustment in camera raw.Image apears like when we open it in camera raw and it last few seconds with the yellow exclamation mark.
Months ago the only solution i found after several instals was to turn back to camera raw 6.5.
Now im trying beta bridge cs6 and problem come back for me again.
I use Nikon D3x with 14 bits ~49MB .nef files in Windows 7 64 bits.
Is any one have same problem?And why only in 6.6 (and new camera raw 7.0) and not in 6.5?
Thanks
Arménio Teixeira

Frau S aus B wrote:
I use Bridge CS5 with camera raw 6.7.1 in combibnation with a canon 6D and a canon 5D Mark2. The raw files from the 5D are shown in bridge, the raw files from the 6D are not. There is just an icon. The camera raw add-on is the latest usable update for Windows, the canon 6d is listed as compatible. Has anyone an idea what to do?
The Canon 6D id NOT supported by ACR 6.7.1. It was supported for the very first time in ACR 7.3 whch requires CS6 to run.
Therefore you will never be able to open raw CR2 files from the 6D directly in CS5.
If you do not plan on upgrading, you can download the free, stand-alone Adobe DNG Converter 8.3 (always use the latest version, it's not tied to your version of Photoshop at all), install it like any other application and then run it on each batch of CR2 files to convert them to raw DNG files that you can then open in your version of Photoshop and ACR.

PHOTOSHOP CS6 PLUGIN PROBLEM; I have PS CS6

PHOTOSHOP CS6 PLUGIN PROBLEM; I have PS CS6 & a mac osx 10.7.5 I have downloaded the pluginhttps://sourceforge.net/projects/panotools/ I drag it to the applications folder (applications/photoshop/plugins) and it shows up there, but it does not show up when I reopen photoshop, can anyone tell me if this is a valid plugin or what I am doing wrong?

Thank you for the link, I don't see where the licensing is listed at all, I also don't see where it says it is for existing CS2 users only & the line install a special version that does not require activation -
doesn't scream it'd be a problem to load it especially since I already own a later version that I can't use the plugin on - …I don't find the site all that informative. I appreciate all the answers & responses to my use of CS2 but I'd really just like to receive an answer to the original question of if the plugin works with it or not…if anyone has that answer I'd appreciate it.
Is there a place I can purchase it? I will gladly do so if I can get the plugin to work-that is my goal.

Java Uninstall Problem

Java Uninstall Problem
This all came about because of a failed uninstall, using Your Uninstaller.
The {Java runtime which is all I want) is not listed now & I tried all the other fix bad uninstall type features, all to no avail.} )
When I DL & run the latest package (jxpiinstall-6u11-fcs-bin-b90-windows-i586-25_nov_2008.exe}
& run it I get:
1st message:
     "This software has already been installed on your computer.
     Would you like to install it?"
If I say no, it exits.
If I say yes, I get this second message:
     :This action is only valid for products that are currently installed."
So Now I have no Java & have no idea what to do.
Any help would be greatly appreciated.
Thanks, Neuromancer23

Sorry...after posting it i realized there was a more appropriate forum, of which it took quiet awhile to find.)
Now that I know where to find the forum list I will never double-post again.
I'll close the question if I can

CS1 Install/Uninstall Problems ?

I can't uninstall CS1, nor can can I reinstall Photoshop from CS1, which is presently not installed. My OS is Windows Vista Home Premium. I am out of warranty and Adobe will not provide suppport. I have read all I can find about FLEXnet licensing suspecting there is a connection. When I try to either install or uninstall CS1, I get an error message from Microsoft saying that "Adobe CS1 installer has stopped working". There is no other information unless I open the Adobe File folder for Photoshop from CS1 that I saved to my desktop. I can initiate the install procedure from that folder, but when prompted for the original product serial number a message states that the serial number I have provided is invalid. I have talked with Adobe however, and their records indicate that I have a valid serial number.
I have gone to "Services" using the administrative tools in the control panel and tried setting FLEXnet Licensing on manual, then on automatic, and finally disabling it temporarily. I have gone to the Start Up menu on the desktop and entered "msconfig" in the search box and gone to services where FLEXnet was at first "stopped" and is now "running".
On some forums there are recommendations to first copy and save FLEXnet to another area of the hard drive, then delete it altogether from its original location, and then uninstall ALL Adobe software in the computer before reinstalling everything. Other contributors strongly caution the removal of FLEXnet, and some users have complained of ongoing problems after deleting FLEXnet. Firstly, I'm not sure I can figure out how to copy and save FLEXnet to another drive, and secondly I'm afraid of the possible results. Even if I can accomplish those tasks I don't know if that procedure will then allow me to either uninstall the portion of CS1 still in my computer, or reinstall the Photoshop that presently won't install. By the way, all the CS1 programs that remain in my computer are operational. Photoshop is the only missing component.
I am not well versed in technology, and much that I read in the forums is only partially comprehensible to me. If you have the patience and knowledge to help me unravel this mess I would love your help. Thanks. Harrison

Thank you Bob. It was very nice of you to write. I have been using CS1 with Vista since Vista came out. I'm aware that compatibility is considered a significant issue. Fortunately, I never had any problems until now, although I would have replaced CS1 with a more recent and compatible version if money were not part of the equation for me.
Adobe told me that if I bought the CS5 they would help me straighten out any issues now caused by the CS1, but otherwise they would not help. I did not think to ask if Adobe has designed CS5 to be compatible with Vista, but I will. I may buy the more recent version out of necessity, but it does not seem unreasonable to me that Adobe should help someone with a valid serial and registration number access their software regardless of warranties. The problem at hand seems to be a glitch in the licensing application provided by FLEXnet that I presume protects Adobe from unauthorized use of their products. I am wondering how much this situation actually has to do with system compatibility, given that I have been using the software for roughly two years with Vista, or whether it is simply that Adobe's FLEXnet licensing shield can work against legitimate users under certain circumstances. Adobe did not mention FLEXnet to me, but I would like to know one way or the other if FLEXnet is at the core of the problem.
Thank you again Bob for writing. I may wipe my OS clean and reload everything. I suspect the CS1 might work then, but I do realize that CS1 is old by technological standards, in spite of the fact that I would gladly continue to use it. I am among those people that find the cost of keeping current very difficult, and I find it exasperating that so many products and services become obsolete very rapidly when considering their relative cost. Have a nice weekend.
Best Regards,
Harrison
Original Message -
From: BobLevine <[email protected]>
To: Alec Howard <[email protected]>
Sent: Sat, Jun 12, 2010 4:09 pm
Subject: CS1 Install/Uninstall Problems ?
The original CS is completely unsupported under Vista or Win 7 and now that CS5
s out, you're out of the upgrade loop. I wish I had something positive to tell
ou but I don't.
ob

Premier Elements 10 install/uninstall problems (including upgrades)

Unfortunately, Premier elements 10.0 has several installer bugs as it relates to machines wiht previous versions of Premier Elements installed.
1. It doesn't upgrade the old version of Premier Elements. Doesn't notice. Doesn't tell you. Doesn't warn up of the upcoming problems.
2. If you later choose to uninstall the older version of PE, then that PE corrupts the install of PE 10. Just for starters, the premier element (prel) files are no longer associated with Premier Elements.
3. If you then choose to re-install or do a "repair" install of PE 10...you can't. Adobe doesn't have that. 5 years after its possible. Do you have to completely uninstall PE 10 and then reinstall it.
I am having a horrible first day experience with Premier elements 10.

Helo Install_Guru. I believe you misread my post. I never said in my post that you couldn't launch PE10. Instead here are the repro steps and behaviors:
setup:
Lenovo T61 laptop w/ T7700 core 2 duo, 8gb ram, 300gb hd
Windows 7 Ultimate x64 sp1 with all current windows updates
Microsoft Security Essentials
Premier Elements 8.0 (with the incremental PE8 update installated)
repro
purchase PE10 upgrade from the Adobe online store and download the two files (exe and 7z) using the alternate method
Run the exe. After it decompresses, check to allow it to launch the installer
Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
Reboot if needed
Verify that PE10 runs. It did successfully for me.
Using control panel, uninstall PE8. Choose for it to uninstalled dependent software
Reboot if needed
Try to open a premier elements project file
result:
Fail. Windows has no association for the file and prompts you to search the internet
expected:
PE10 to open the project
Continued repro:
9. Go to windows control panel to repair the install
10. Select PE10. Click uninstall/change
Result:
Prompts me to uninstall PE10.
expected:
Have a selection to repair or uninstall the install. Repairs are a technology available for many years now. Also helps customers when they don't have the install media nearby.
Continued repro:
11. Run the setup via the 2 files downloaded from the Adobe store.
12. Select to launch the setup
Result
Prompts me to uninstall PE10
Expected:
Have a selection to repair or uninstall. Sometimes vendors can have more options using the install media, yet there is still only the uninstall option.
Continued repro:
13. Choose to uninstall PE10. Note, that the deregister text in the uninstall is vague as it applies to this repro case of re-installing
14. reboot if needed
15. Using original two files from adobe store, start the setup
16. Run the setup via the 2 files downloaded from the Adobe store.
17. Select to launch the setup
18. Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
19. Reboot if needed
20. Verify that PE10 runs. It did successfully for me.
Notes:
The customer (me) was never prompted to read the README file. In fact, it is rather hard to know one even exists. You have to manually open the folder created on your desktop (by the 2 file decomp process) and within it open the readme folder and with it find the filename that you can understand. In short, a user will never read the README file because they are not prompted during the setup. Instead, the Adobe Store 2 file setup process guides me with the steps to not read me by the default of Launch Setup, hiding it two folders down on the desktop, etc.
The README file has a section on Compatibility with other versions of PE. Hurrah! However, the content in that section is poor. Sad.
The README file says, "You can have previous versions of Adobe Premiere Elements installed on your computer, but do not run them simultaneously." When I read this, it implies that if I somehow installed PE10 on my computer while a previous one was installed, then I can never ("do not run them simltaneously") use that previous again or something bad happens. If this is true, then don't allow PE10 to install while a previousl version is installed. Halt the PE installer giving that reason. However, if that README note means that I can run PE10 and PE8 (for example) on the same computer but I just can't have both processes open and running at the same time, then the README file needs to be more explicit in the warning. As it is not, it is too vague. Be explicit and generous with your wording.
The README file has no warnings of what happens when PE8 (for example) is uninstalled after PE10 was installed. If this is not a tested or supported scenario, then write that in your README file. If it is tested and supported, then you have the bug I documented above in the repro.
In step 3 of the repro above, I strongly suggest you detect any previous install of PE and warn the user. Allow the user to see the README file *right then* so they can make an informed choice. Tell the user that there are uninstall problems and that they will need to fix it up or do the 30+ minute uninstall/install procedure I had to do.
I hope that this can provide you some insight.
--Dale

Adobe Illustrator CS6 uninstalling after restart problem?

Hi im having a problem with Adobe Illustrator CS6
I have installed Adobe Illustrator CS6 which was fine no problems.
The problem occurs when i shut the computer down then restart it, the short cut to the programme does not work.
In Start > All Programmes the software has a blank file next to it, meaning its not there.
This is also the same for extension manager CS6, tool kit CS6, help CS6, bridge CS6and adobe reader XI.
I also have on my laptop Dreamweaver CS5.5 could this have an affect on the newer software, as this too comes with extension manager CS5.5, tool kit CS5.5, but the older versions?
My Laptop Spec is:-
Acer Aspire 5742Z
Windows7 Home Premium Service pack 1
Intel(r) Pentium(R) CPU P6100 @ 2.00GHz 2.00 GHz
RAM: 4.00GB
64-bit Operating System
I have Norton Internet Security.
This is also playing up and can be only accessed on the toolbar right hand corner of the screen. (i dont think norton is the problem with illustrator)
**In safe mode i am able to see the icons in the Start > All Programmes and able to click the files and the software load***
Any help on the matter is appreciated.
If anymore details are needed please ask.
Thanks
Eran

We need system information. After you run the cleaner tool, there is no need to uninstall anything, which won't work, anyway. that's the whole point of the tool. You simply reinstall the app.
Mylenium

CS6 uninstall and reinstall problem

Hi there ! I was using Photoshop and iy was fine. Then, I downloaded the Photoshop CS6 Beta and try to install it, but I got the message that I already has a version of PS CS6. I was dumb and deleted the program without a properly uninstall. Now the CS6 installer thinks I have it installed but I have not, and I'm not able to find it in Programs and features. I don't know how to uninstall something I already deleted.
My question is: where are the peripheric files that says PS CS6 is installed ? I just want to avoid the installer to thinks I had PS CS6 installed. I can use regedit if needed, but I won't do anything without instructions.
Or, is it possible to force a reinstall over a previous installation ?
I know what is the problem, I just need to know where is the files that makes CS6 to think I already have it, cause I dont.
I'm using Windows 7 Ultimate, 64bit.

B2martin_a,
Yes, that would be the correct approach, just as you described.
Check out:
FAQ: How do I uninstall the Photoshop CS6 beta?
http://forums.adobe.com/message/4361731#4361731

InDesign CS6 uninstall and re-install problems

Okay. I had a project to work on for a class I'm in and wanted to open Indesign CS6 on my computer but I kept getting crash reports and the program would not open. So.... I desided to uninstall it and re-install it figuring it is still part of my on-going cloud membership here, but now the program is not listed...so ... how do I get it back???

Hi, Thanks for this link, but it does not help. I was a creative cloud
member when the CS6 software first came out and so.that was how I came to
have the CS6 InDesign. So....I have no serial number. And yes, I do have
InDesignCC now, but I want to work on my project in a college classroom
that only has CS6 on the computers...and so I want to use it at home to
transport back and forth and without saving to CS4-level.

CS6 Installing problem after uninstalling (exit code 34)

Exit Code: 34
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warning(s)
FATAL: Payload '{11C0657F-2BD4-4CBC-87F3-9455DC91886E} Recommended Common Fonts Installation x64 6.0.98.0' information not found in Media_db.
After uninstalling the beta trial version I get this error when trying to reinstall,
can anyone help?
Would be very appreciated!

Hi,
Could you please share your meeting time preference and time zone so that we can setup a connect session to resolve the issue.
Send me the details at [email protected]
Regards,
Ashutosh

Bridge CS6 cache problem causes freeze

MacPro early 2008, 10 mb RAM, Apple OSX 10.7.3, CS5 already installed.
CS6 Beta was working fine until today.
Now when I open Bridge CS6 I get "Bridge encountered a problem and is unable to read the cache. Please try purging the central cache in Cache Preferences to correct the situation." I then try to purge the cache, but nothing happens and Bridge freezes.
Worse, I cannot use my keyboard at all or perform any mouse click actions if Bridge is the active window. I cannot close Bridge. What I can do is alt/tab to another window, and then Force Close Bridge.
I have tried restarting the MacPro but this does not solve the problem.
The problem started earlier today after I re-edited a nef which I had previously edited in ACR 6. I cancelled all the previous edits first.
Also, yesterday I installed Little Snitch, which I have now uninstalled.
There are no CrashReporter logs for the freezing problem.

How is your disk free space? When I loaded Bridge CS6 the default option was for 100% preview. That takes a lot of time and space to build. Can occupy gigs of space.
I reset thumbnails to embedded. Much smaller and faster and for me works just fine.

Photoshop CS6 Installation problems!!!!

I am trying to install Photoshop CS6, but the Adobe Installer won't work. Keeps coming up with "Installer failed to initialise".
I am using Mac OS 10.7.3.
I've uninstalled all previous versions of Photoshop......used the cleaner.....etc, etc....
But still nothing!!!
Any ideas????

Hi,
Please restart the system and try once again. If the problem persists, please let us know the contents of following locations:
/Library/LaunchDaemons/
/Library/LaunchAgents/
~/Library/LaunchAgents/
Thanks for your patience.
- Adobe team

Photoshop CS6 Installation problem

I am trying to install the CS6 trial but I can't get it to install, I have the same issue everyone else is getting where it says there is a pre-existing copy installed because I had the beta... I uninstalled the beta using windows uninstaller and then when I got the error message about a pre-existing copy I triedd to manually delete existing files and folders... When this didnt work I searched google for a solution and everyone said that using the Adobe creative suite cleaner tool will get rid of any existing files and allowed them to continue with the install... However, even after doing that I am still getting the error message... I couldnt find a similar problem anywhere and I dont know what to do? PLEASE help me D:
P.S. I apologise if I posted this in the wrong place, this whole thing is rather confusing...

CS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium

Dreamweaver CS6 setup problems

I recently upgraded from CS3 to CS6 and are having some minor issues with setting up a site as well as with certain views.
Site Setup: (first I will explain how I use DW)
I keep all of my customer and my own company sites on an external USB drive in folders named [#Customer sites] and [#Company Sites] respectively. The naming convention is really there just to keep these at the top of the directory listing as access them frequently (the # symbol has never caused any issues with CS3 or previous versions by the way).   I do not ever connect to a remote server nor use any of the built in FTP features in DW as I find they too easily corrupt live websites with the check in/check out feature. So, each website runs 100% on my local computer (with connections to remote DB servers if necessary). I have Win7 Ultimate with IIS installed and running and localhost brings me to the IIS7 page as expected (so we can dispel any issues with IIS). I always set up my testing server to be Local/Network and preview in browser has always worked in the past with no issues. AS far as moving content to the live servers, I have and always will use a separate FTP client for that (never let DW anywhere near FTP)
1) The first thing I noticed after setting up a site is that moving files around (images, CSS, js files), DW will not update any of the links in base files like contact, index, etc. I have removed, re-setup over and over and still no luck here. I do get the prompt to update but it only ask to update links in [ / ] with no file names. This is one of the primary reasons I use DW is that I can update links throughout an entire site but CS6 is not working for me here.
2) Next thing I noticed is that for whatever reason I cannot get 'Live' view to work on even the simplest of web pages. I get a message that states: "Dreamweaver could load the file "M:\". The system reported the error: M:\ contains an incorrect path..".   Again, I have re-checked the setup, the paths in the site definition and all are pointed to the correct location.
I built a simple Fluid Grid page to test feature... here are the relevant site definition settings:
Site name: FluidTest
Local Site Folder: M:\#COMPANY SITES\FluidTest\
Server name: Local
Connect using: Local/Network
Server Folder: M:\#COMPANY SITES\FluidTest
Web URL: http://localhost/fluidtest
Note that I was able to get the Preview in a Browser feature to work once I created a virtual directory under the 'Default Web Site' in IIS but cannot get this to work when I just create it as a new website. Seems localhost only wants to run under the Default website.   Thought about manually turning sites on and off in IIS but should not need to do this with Win7 as IIS is supposed to be able to handle multiple websites. I will likely figure out a work around this annoyance.... just though I would mention it as it is somewhat in context.
Fluid Grid Layout annoyance:
I am sure I am missing a setting somewhere but after creating my simple FluidTest website, I cannot see the Pink Columns in the Grid layout. After uninstalling CS6, removing all traces of Adobe, and re-installing CS6 I still have this issue. I have enable all the Visual Aid settings [ View --> Visual Aids ] and still the Pink Column grid is not visible in any of the layouts for mobile, tablet, or Desktop. Anyone with a solution, please enlighten me.

I know you've used it in the past, but that # symbol is pretty suspicious to me.
Generally speaking DW, and the internet, hate special characters in file paths. Have you tried without it yet?
If you have, and it still doesn't work, I'd reinstall using the Cleaner Tool...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Adobe can be contacted here: Contact Customer Care
Depending on the time of day, and availability, you may or may not get a Chat feature after narrowing down your question's category and clicking on the blue "Still Need Help" button. You should see a location specific phone number no matter what, once you've gotten to the big blue button mentioned above.

CS6 Uninstall problem.

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