Cs6 upgrade install

How do i get my Cs6 upgrade installed properly?

Are you receiving a particular error message when you try to install? Which operating system are you using?

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Problems installing CS6 Upgrade on Win7 64Bit

I purchased the upgrade from CS4 to CS6 Design and Web Premium. I've tried 4 times now to install, with varying degrees of success. The first attempt installed about half the products and gave an enormous error list. The second installed everything except Acrobat and InDesign. Subsequent attempts to install just these two additional programs always give an "Installation Failed", and a seemingly common problem across all latest versions and operating systems of the installer failing to access certain files/folders.
EDIT: The installer also always says that the machine needs a reboot, when it has just been re-booted and certainly doesn't! I continue anyway.
I have already cleared the Temp folder with no difference, and NIS2012 is disabled during the install.
Any ideas of how to get these vital last two programs to install please?
My latest installation log is:-
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 52 error(s), 0 warning(s)
----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{539AEF15-3A2B-4A31-A587-7E90F7D9C700}\_464_81cd902968d7 fd801cbc3330bb0e41b9" to "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Camera\Canon EOS-1Ds Mark II\Canon EOS-1Ds Mark II Camera Standard.dcp" Error 32 The process cannot access the file because it is being used by another process.(Seq 464)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 464)
----------- Payload: {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{8706963D-5F48-47CC-998B-DAB70B089DB8}\_29_fe89ef03bbfb8 68d96427c4cc0f8ec2a" to "C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Mac-GM\SLConfig.xml" Error 32 The process cannot access the file because it is being used by another process.(Seq 27)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 27)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml" from backup at "C:\adobeTemp\backup\adobetmp04669361" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe XMP Panels: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
ERROR: DW050: - AdobeColorEU CS6: Install failed
ERROR: DW050: - Adobe Toolhints CS6: Install failed
ERROR: DW050: - AdobeColorJA CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler x64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.3: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - CS6 Design and Web Premium: Install failed
ERROR: DW050: - AdobeColorNA CS6: Install failed
ERROR: DW050: - DPS Desktop Tools CS6: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - AdobePDFL CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6: Install failed
ERROR: DW050: - PDF Settings CS6: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe NPS Panel: Install failed
ERROR: DW050: - Suite Shared Configuration CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x86): Install failed
ERROR: DW050: - Microsoft Visual C++ 2010 Redistributable Package (x64): Install failed
ERROR: DW050: - AdobeTypeSupport CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Base Files: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Feature Set Files: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw 7: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe Linguistics CS6: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - AdobeCMaps CS6: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files2: Install failed
Thx
Colin
Message was edited by: cdyckes

Mylenium, I've checked for any instances of ther installer, and rebooted, several times - same result.
I've also uninstalled, rebooted, and then done a new install of CS6. This gave the following errorlog, and rolled back the installation of Acrobat after a desktop icon had appeared, and also InDesign.
Much closer to a working install this time, but says it can't find some language specific files, abd I still get one 'file in use error'. Would it be worth dowbloading the 'trial' installer disc (if that's possible), as I guess it's still early in the CS6 release cycle?
I've downloaded the Cleanup utility, but a brief look at the instructions worries me as it seems to say it will delete all CS related user files (presumably it deletes the folder tree), and will it leave my working CS4 alone as I'm stuck otherwise?
Thx
Colin
Error Log:-
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DF012, DF029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 3 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at J:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at J:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
----------- Payload: {CFB770D7-8D43-1014-922B-CC2715FADE3F} Adobe InDesign CS6 Application Base Files 8.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{CFB770D7-8D43-1014-922B-CC2715FADE3F}\_6001_36615b89507 a25de72df5bd31029ac5b" to "C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\(Print Resources)\idrc_SCMA\70.idrc" Error 32 The process cannot access the file because it is being used by another process.(Seq 5955)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 5955)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
System Requirements <http://www.adobe.com/go/cs_systemreqs_uk>
f3549b47-902a-4290-a52e-0338c8d202ae
file:///C:%5CUsers%5CColin%5CAppData%5CLocal%5CTemp%5C%7B46282235-8B4B-4CD7-9CAC-EAB44FB0F 028%7D%5Csummary.htm

Problems installing Acrobat X as part of CS6 upgrade

After upgrading to CS6 from CS5, my Acrobat Pro 9 stopped working - it would say that there is an error and shut down, each time I tried to open it. I have already tried uninstalling and reinstalling both Acrobat 9 and the CS6 upgrade. Latest reinstallation of the CS6, installed everything except Acrobat X, which comes with the package...
Any ideas?

Still not working. I continue to get the error message that “Certain elements of or these products are not able to be installed” (translated from French). In the following error log, it says (amongst other things) :
ERROR: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Erreur irrécupérable lors de l’installation.
MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
When I was uninstalling previous versions of Acrobat and Reader, it had warned that it couldn’t access the file C:\Config.Msi\3a1e5a.rbf. I did try running the Acrobat Cleaner Tool as you recommended, twice, restarting each time but still no luck.
Any other suggestions?
De : Mylenium [email protected]
Envoyé : mardi 7 août 2012 18:51
À : JFAAL101
Objet : Problems installing Acrobat X as part of CS6 upgrade
Re: Problems installing Acrobat X as part of CS6 upgrade
created by Mylenium <http://forums.adobe.com/people/Mylenium> in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/4604957#4604957

Install instructions for CS6 upgrade for WIndows missing - in what order should files be run?

After over 14 days of dealing with the idiots at Adobe Support, opening and closing of 2 cases multiple times, promised emails not being sent (and being blamed for having my email set up to filter out Adobe emails), attempts to charge me for the already approved "free" upgrade, and then having an order for a physical disk version of the CS6 upgrade cancelled by some bonehead, I finally was able to download the CS6 upgrade files. Only to discover that there are no installation instructions for Windows if you did not use the Akamai download manager (which I did not).
There are a total of 6 files in the download directory, all downloaded from the CS6 upgrade download page.
- In what order should the files be run? Just run the .exe files, or do some files need to be extracted/unzipped first?
A second question: my CS5.5 version was never installed, and never registered.
- Will the CS6 upgrade accept its serial number directly, or do I have to do something else through Adobe Support?
-- WTW

Which files: all of them on the CS6 Production Premium upgrade download page.
ProductionPremium_CS6_LS7.7z
ProductionPremium_CS6_LS7.exe
PremierePro_6_Content_LS7.7z
PremierePro_6_Content_LS7.exe
Illustrator_16_Content_LS16.exe
Download_and_Install_Instruction_all.pdf
The last one is useless.
The Speech Analyzer Models were downloaded separately, from another page. I assume they should be installed after everything else is installed and working.

Can i purchase and install photoshop cs6 upgrade on a windows 8 pc.

i have photoshop cs5 upgrade installed on a windows 7 pc. can i purchase photoshop cs6 upgrade from adobe and install it on a windows 8.1 windows pc.this is important because i do not want to purchase a new pc and then find i cannot purchase and install photoshop cs6 onto it.

Inasmuch as you are allowed to purchase a perpetual license for Photoshop CS6, there's no technical reason you can't install it on Windows 8. When an upgrade installation asks about the prior product, you need only give it the serial number of your Photoshop CS5 license.
-Noel

Installing CS6 upgrade

I just installed a CS6 upgrade on my Mac. Can I uninstall CS5? After the install, both versions are on the computer.

Q1
CS5 does not have to be present in order to install CS6. It just happened to be installed in your case.
All the CS6 installer requires is for you to insert a serial number from an earlier qualifying product.
After that, CS6 does not care if CS5 is installed or not.
Q2 http://helpx.adobe.com/creative-suite/kb/uninstall-creative-suite-cs5-cs5.html#main_Uninst all_Creative_Suite_5_or_CS5_5__Mac_OS_

Unable to install Dreamweaver CS6 Upgrade ! from Hard Drive DUMP - Error : Adobe Genuine Software Verification Failure

Hello,
I am Unable to install Dreamweaver CS6 Upgrade from CS4 from Hard Drive DUMP -
Error :Installation Failed
Adobe Genuine Software Verification Failure
The product you are trying to install is not an adobe Genuine Software and appears to be counterfeit.
Can any one help me with this issue. I earlier installed it from DVD but, i am unable to find DVD. I have a copy of full DVD Dump in network.
Can someone help me fix the issue.
Note: I have installed Dreamweaver CS4 with serial number.and am trying to install upgrade over cs4.
Please help.
Thank you,
Sin

It was because i was installing directly from network dump.
I've managed to install and register software.
Thanks and my problem is resolved.

How to complete install of downloaded cs6 upgrade

downloaded update to cs4 (cs6) it downloaded ok, expanded ok, but there is not an exe file visible to start the installatiom
now what do I do to complete the cs6 install?

Windows b
Windows 8?
Adobe cs6 upgrade from cs4
Creative Suite? Which one?

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

I should add that it's an HP photosmart 4280.I found it online and it shows the Mac 0SX operating system.

CS6 Upgrade Obtained; Time Limit To Install? Moving To Different PC A Little Later?

Hi,
I just wanted to ask a few questions about my CS6 "technology guarantee" upgrade for my Student copy of CS5.5 (which I bought in May of this year).
I registered my CS5.5 serial number, but have not installed it. I applied for the CS6 upgrade, and CS6 is showing as availible in my "My Orders" on my account. So if I may ask
1) Has my serial number been fully transferred to CS6? As in, I have the DVD for CS5.5 but now do I effectively own CS6 and can download it now and in the future accordingly? In other words, is CS6 fully mine as if I bought it directly?
2)Is there a time limit for me to download or activate CS6? (There was a time limit if August 5th given to me with my pruchase for the end of claims, but have I now claimed it even if not downlaoding and installing?)
3)I am planning on buying a new computer, but unsure as to when. It may turn out that I will install CS6 on my current PC and end up a few weeks later needing to move it to my new PC. Woudl this cause any problems, given the "upgrade" status and the fact I would have installed for the first time shortly before ? (If that makes sense).
Thansk so much for your help.

Dear Jeff. Thank you so much for the helpful, and quick, reply. It's great news I can have CS6 on my laptop and future desktop. Could I just clarify something and ask one more question? I would just like to be super clear.
Under my "Recent Orders" in my Adobe account, it says "Adobe Creative Suite 6 Design Standard - Upgrade, Windows, English, Download" "Quantity 1" and there is a different serial number (to CS 5.5) as you said. I have the "receipt" too, with "US $275.00" as the price and "US $0" as the "Grand Total".
1) So this therefore means my complimentary upgrade has been accepted, and basically I now own CS6 Standard as if I had bought the boxed version?
2) Also can I just check; I plan to backup the download once it's complete, but judt in case of some drive failure issue in the future, will I be able to redownload CS6 again? I guess I can just download the trial version and use my serial number to unlock it in this case?
Once again, thanks so much for your time.

Reinstalling CS6 upgrade needs 5.5 installed first?

If I need to reinstall CS6, is it essential that I have CS5.5 installed on the PC, or can I just enter my licence number when/if prompted?
I have progressed through a number of upgrades to arrive at CS6. I don't want to repeat these installations if I can just supply the previous version's licence number.

you don't need to install cs5.5 before installing your cs6 upgrade.

Cs6 upgrade is installed, do I need to keep CS4 installed?

cs6 upgrade is installed, do I need to keep CS4 installed?

Stephen Roach III wrote:
I,m under the impression that CS4 must be installed on the machine for a 'upgrade to' version of CS6 to be successfully installed.
Is this assumption wrong?
No, but it's not essential since upgrades include the full program code. The serial number differentiates a full version from an upgrade.
If the CS6 ugrade installer cannot find an earlier qualifying version already installed, it will ask you to enter the serial number for an earlier qualifying version instead. You then enter an earlier version qualifying serial and the CS6 installer will continue.
When I'm installing (or reinstalling) Creative Suites where the latest version is an upgrade version, I only ever install the latest version - even if no Adobe software was previously installed on that particular computer.

Do I install both CS5 and CS6 upgrade or just CS6?

PC fried by lightning. My CS5 was updated with CS6 upgrade. Must I install both or can I only install CS6?
Thanks
Callie

You should only need to install CS6. As part of the activation process after your CS6 serial number is accepted you will be asked to identify the qualifying version (CS5) and enter its serial number

Would it work to install ENG CS6 upgrade over non-ENG CS5.5?

Would it work to install/use ENG CS6 upgrade over non-ENG CS5.5?
Mainly to get the final CS6 programs in english.

Hello
Thanks for yuor replay, here is more details.
Right now I have BOXed version of Adobe CS5.5 Master Collection 5.5 Mac PL
and plan to buy digital download upgrade WIN/Mac ENG.
I wonder if I'm eligible to buy this version of upgrade or if I can only buy/use the PL upgrade version.
As the upgrade is seperate instalation, the new CS6 should be all ok and in english, but is allowed / legal
to upgrade from PL 5.5 to ENG 6?
Will be most grateful for help as I would really like to finally use english UI.

Is CS6 Upgrade supposed to install over CS5?

The other night I installed an upgrade of CS6 on my mac. Being an upgrade, I assumed it would install over my version of CS5, but it did not. So now I have CS5 and CS6 upgrade on my mac. Do I simply uninstall the old CS5? Or do I reinstall the CS6 again hoping it will install over the CS5? Also, I installed Lightroom 4 on my mac - it did install over Lightroom 3.

Thank you so much for your quick response. I'll not drag to the trash!
In a message dated 8/4/2014 12:04:32 A.M. Eastern Daylight Time,
[email protected] writes:
Is CS6 Upgrade supposed to install over CS5?
created by gener7 (https://forums.adobe.com/people/gener7) in Photoshop
General Discussion - View the full discussion
(https://forums.adobe.com/message/6609095#6609095)

Cs6 upgrade install

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