CS6 "upgrade" question

I currently have CS5. I'm planning on getting the CS6 upgrade. I'm also planning on getting a new computer. My question is, do I have to install CS5 onto my new computer in order to install the CS6 upgrade version?
Thanks for advice.

No, you do not have to install CS5 on the new computer. When you install CS6 it will merely ask you for your qualifying (CS5) serial number. Keep in mind that you can't sell or give away the CS5 to anyone else if it is being used for the upgrade path.

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Photoshop CS6 upgrade - installation question

So, 2 months ago I got a new notebook. I installed CS4 and made sure I got everything working perfectly. Then, this month I installed the CS6 trial and boy it has a crapload of permission-related temp file directory blunders. To narrow it down to just CS6, I uninstalled and reinstalled all Adobe related software on my machine except for CS4. After 10-12 hours of configuration trial and error with the temp-file blunder, I have CS6 working perfectly as well. So now I have a trial version of CS6 with a leftover CS4 key on the computer.
Now for my question: Will the trial accept a CS6 upgrade key or will I have to reinstall using the CS6 upgrade disc? I'd really prefer not to uninstall CS6 again.

Yes, you can just input your serial number in the trial version.

Install instructions for CS6 upgrade for WIndows missing - in what order should files be run?

After over 14 days of dealing with the idiots at Adobe Support, opening and closing of 2 cases multiple times, promised emails not being sent (and being blamed for having my email set up to filter out Adobe emails), attempts to charge me for the already approved "free" upgrade, and then having an order for a physical disk version of the CS6 upgrade cancelled by some bonehead, I finally was able to download the CS6 upgrade files. Only to discover that there are no installation instructions for Windows if you did not use the Akamai download manager (which I did not).
There are a total of 6 files in the download directory, all downloaded from the CS6 upgrade download page.
- In what order should the files be run? Just run the .exe files, or do some files need to be extracted/unzipped first?
A second question: my CS5.5 version was never installed, and never registered.
- Will the CS6 upgrade accept its serial number directly, or do I have to do something else through Adobe Support?
-- WTW

Which files: all of them on the CS6 Production Premium upgrade download page.
ProductionPremium_CS6_LS7.7z
ProductionPremium_CS6_LS7.exe
PremierePro_6_Content_LS7.7z
PremierePro_6_Content_LS7.exe
Illustrator_16_Content_LS16.exe
Download_and_Install_Instruction_all.pdf
The last one is useless.
The Speech Analyzer Models were downloaded separately, from another page. I assume they should be installed after everything else is installed and working.

Premiere Pro CS6 Upgrade on new Windows 7 (64 Bit) computer

Some years ago I bought Prem Pro CS3 then Upgrade CS4. Tomorrow i collect a new computer Windows 7 Prof (64 Bit) 16GB Ram. I have bought CS6 Upgrade disc. My question is : what is the sequence of loading this software. Do I load CS3 then CS4 upgrade in XP Pro mode (32 Bit) then load CS6 in native 64 Bit. Confused.

Don't install anything except CS6. It will prompt you for your serial number...just enter the one for CS4.
If you did have the previous version installed, you would not be prompted for the serial number, but trust me that you DO NOT want to install the older versions unless you need them on your computer for some bizarre reason.
Also, if you ever did need the older versions, you wouldn't need to install them in XP Pro mode, it should install just fine as normal in Win7x64. It will of course run as a 32-bit app under CS3 or CS4, but the installer and Win7 are smart enough to figure it all out 99% of the time.

CS6 Upgrade Obtained; Time Limit To Install? Moving To Different PC A Little Later?

Hi,
I just wanted to ask a few questions about my CS6 "technology guarantee" upgrade for my Student copy of CS5.5 (which I bought in May of this year).
I registered my CS5.5 serial number, but have not installed it. I applied for the CS6 upgrade, and CS6 is showing as availible in my "My Orders" on my account. So if I may ask
1) Has my serial number been fully transferred to CS6? As in, I have the DVD for CS5.5 but now do I effectively own CS6 and can download it now and in the future accordingly? In other words, is CS6 fully mine as if I bought it directly?
2)Is there a time limit for me to download or activate CS6? (There was a time limit if August 5th given to me with my pruchase for the end of claims, but have I now claimed it even if not downlaoding and installing?)
3)I am planning on buying a new computer, but unsure as to when. It may turn out that I will install CS6 on my current PC and end up a few weeks later needing to move it to my new PC. Woudl this cause any problems, given the "upgrade" status and the fact I would have installed for the first time shortly before ? (If that makes sense).
Thansk so much for your help.

Dear Jeff. Thank you so much for the helpful, and quick, reply. It's great news I can have CS6 on my laptop and future desktop. Could I just clarify something and ask one more question? I would just like to be super clear.
Under my "Recent Orders" in my Adobe account, it says "Adobe Creative Suite 6 Design Standard - Upgrade, Windows, English, Download" "Quantity 1" and there is a different serial number (to CS 5.5) as you said. I have the "receipt" too, with "US $275.00" as the price and "US $0" as the "Grand Total".
1) So this therefore means my complimentary upgrade has been accepted, and basically I now own CS6 Standard as if I had bought the boxed version?
2) Also can I just check; I plan to backup the download once it's complete, but judt in case of some drive failure issue in the future, will I be able to redownload CS6 again? I guess I can just download the trial version and use my serial number to unlock it in this case?
Once again, thanks so much for your time.

CS6 upgrades - how to handle plugins

How do I get my plugins from CS 5 into my CS6 upgrade?

Thanks - I answered my question myself with a litte internet hunting.
I was trying to move Noise Ninja but they don't have a version for CS6 on the MAC.
The other applications were from NIK - Viveza and Sharpner Pro - needed to download the latest version which work in CS6
Sorry I did not give enough details to make the question actionable.

CS6 Upgrade Policy

I have a registered copy of PS CS3 and plan to take advantage of the upgrade offer and buy the CS6 upgrade before 31st Dec 2012. However, I also plan to buy a new PC in the next month or two and would prefer to wait until I have that fully operational before installing CS6. This could well be early 2013. The question is will the CS6 upgrade still be valid? What happend on the 1 st Jan 2013? Are all CS3/4 Upgrades taken of the shelves or will Adobe prevent activation from that date?
Dave

I believe this may be driven by the serial number.
CS6 upgrades are purchased direct from Adobe.
I suspect that CS6 upgrade serial numbers which recognise CS3 as a qualifying product probably won't be issued with upgrade purchases from 1 Jan 2013 onwards.
Bottom-line: if you intend to upgrade to CS6 from CS3, you must purchase in 2012. Don't leave it until 2013 and then be disappointed. When you actually install and activate is up to you but you will then know that the CS3 serial will be accepted by the CS6 installer. If any issues arise, the first thing Adobe Customer Support will check is date of purchase.
Point is: comply with Adobe's special offer rules for eligibility and you cannot go wrong

CS6 upgrade will not accept my CS5.5 Serial number

Hello, I installed my previously purchased CS5.5 onto a new 64 bit laptop with Win 8.1 (I had previously tried to install the CS5.5 on a 32 bit machine and decided to uninstall a couple years ago so i did not really use it). I then purchased and downloaded the CS6 Upgrade. When i start the set up of CS6 it accepts the CS6 serial number but then it does not accept the CS5.5 serial number by stating it is not a qualifying product. Does anyone please know how i get by this to do the upgrade? Thanks.

Not a dumb question and luckily, yes, I did select CS5.5 Master Collection from the drop-down.
Actually, I did not realize it but we determined that my CS5.5 version is a volume license whereas I had downloaded a single upgrade of CS6 which I have learned is against Adobe policy. So, somewhat similar to your second point. I need to now call Adobe volume sales department to determine next steps.
Thanks for your help John!

Unable to enter serial number for Master Collection CS6 Upgrade

I recently purchased a Master Collection CS6 upgrade (from 5.5). My CS6 serial number was correctly recognised but it said it couldn't find any software eligible for the upgrade despite Master Collection CS5.5 being installed on my PC (running Windows 7 Ultimate). The screen to enter the serial number of the eligible software doesn't have Master Collection CS5.5 in the drop-down, only CS5. Using that option with my CS5.5 serial number doesn't work. I got no response to a case opened on the support site.
In order to install the CS6 software, I then installed it as a trial version. I now get reminders that I only have x days to go but there is no option to enter my serial number. I assume it thinks I've got a trial version of Creative Cloud.
Adobe Support keep closing cases raised on the spurious grounds that I haven't responded. It is they that are not responding! Anyone able to help?
Thanks in anticipation.

if the serial number has been used, you won't be able to use that serial and that's the only thing you purchased.
the installation files are free:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I want to upgrade to CS6 Production Premium suite from CS5.5. Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.

I want to upgrade to CS6 Production Premium suite from CS5.5. Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.
I am referring to the DVD installation Disks not Cloud. Disk last release, I believe in 2012.
Thank you.

at the link i posted i see an upgrade for cs5 and cs5.5.
you can contact adobe support if you don't see that.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Error message in Photoshop CS6 upgrade download

I just purchased the upgrade from Photoshop CS5 to CS6 as a download. I downloaded the download manager as instructed, and installed it. I then downloaded the CS6 upgrade. But when I went to install it, it asked for my serial number, which I (double-checked and) provided. It gave me a message saying that although it is a valid serial number, there is no product available that matches that serial number. I don't understand. Help?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Acrobat X Pro won't open not long after CS6 upgrade

I upgraded to CS6 from CS4 just before the new year. I have been having problems with my computer being slow and noticed after installation that the 2 previous versions I had were still installed (silly me thought upgrades would just override these haha). So i googled to see if i could uninstall them without it affecting the CS6 upgrade and it seemed i could. So i did. Everything seems to have been working ok with the exception of my psd and indd files icons no longer show - the files appear corrupted however they open fine.
This morning when i opened Acrobat, it opened the file then suddenly closed without explaination or error. I have not been able to open it since. I have restared 4 times (as this usually helps when a program will not open) as well as stopped the acrotray.exe from running on startup. When i googled this problem it appears I am not the only one who has experienced this difficulty. Does anyone have anything that has worked for them?

Hi MSITSLAN,
The fix for this issue has already been rolled out via AAM update. Please launch Adobe Application Manager on your machine and update it. If you have already tried Solution 3 provided by Deepak and have updated AAM, this issue shouldn't come again. Alternatively, try Solution 2 and get rid of this issue quickly and permanently.
This hotfix was released in late October after we found out that most of our users were re-installing the application using DVD and were'nt able to update it. So we decided to provide it seperately. If you download and install CS6 from Adobe.com, the latest version of AAM is installed and that doesn't show this issue.
I suggest you to try Solution 2 and check if Exit Code 0 appears as a result. Do this on both the machines that you have. After applying the hotfix, if Acrobat is launched properly then you don't have to keep your fingers crossed for 30days.
Kindly feel free to post back the results.
~Sandeep V.

Preinstalled filters from CS5 not showing up in CS6 upgrade

I just installed CS6 upgrade from CS5 but the Nik and Topaz software filters are not showing up. How do I get CS6 to recognize them without having to reinstall all of them again.

How do I get CS6 to recognize them without having to reinstall all of them again.
You don't. The behavior is as it always has been - Adobe apps never migrate legacy plug-ins and content to avoid compatibility issues. and you will probably need updated vertsions for CS6, anyway.
Mylenium

Where do i go to find my license number for my CS6 upgrade??

Need to find out where to get my license number for my CS6 upgrade?

You would get an e-mail from Adobe with the serial #. Usually it arrives within 5 - 10 min after purchase.
Check your spam/junk e-mail folder.
If you can't find it, you have to contact Adobe. This is a user-to-user forum.

Way of checking if cs6 upgrade has been registered or deregistered before

I am about to buy this product from a 3rd party reseller who says its new and unused.
adobe CS6 upgrade from 5.5 to CS6
Is there a way of checking that this is true and that it is an unregistered product? or if installed before if it has been de-registered?

here's info on legal transfer of adobe product licenses, http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

CS6 "upgrade" question

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