CS6 Validation

Hi
I need to validate CS6 on a new computer. I've put in the serial number but says it is valid but a qualifying product could not be found on this computer though I selected CS6  extended. Not quiet sure what to do.
Many thanks
David Hart

Hi John
Thanks for your answer. My original photoshop was CS2 I have updated onto CS4 and now on to CS6 could I install CS4 to help resolve the problem?
kind regards
David Hart

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