CSACSE-1112-K9 - v4.2 - config/device recovery

Question

Hi,
hope you can guide me to the right direction to resolve this issue.
I have a problem exporting the config from a 1112 appliance.
It does not boot up properly. GUI logon and authentication is not possible.
I can console and SSH to it but the only thing i get is the commands below and nothing else.
login as: admin
[email protected]'s password:
Last login: Wed May 30 11:11:42 2012 from jsmith
Could not chdir to home directory /home/admin: No such file or directory
acs> help
API called before initialised at V:\ismg_israel_acs\Acs\EndPoint\Core\endpoint.cpp:395
Command                  Description
?                    List commands
exit                 Log off
help                 List commands
csutil -dumpadmin    Dump Admin Audit Information
csutil -dumpgroups   Dump Group Audit Information
csutil -dumpusers    Dump User Audit Information
csdbsync -syncnow    RDBMS synchronization
acs>
Any ideas how could i get the config and/or get it work again?
Thx!
Peter

Answer 1

SSH connection would only should you limited commands and that is an expected behaviour.
You need to establish a console connection if you would like to take back of your current configuration.
Establishing serial/console connection
http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.2/installation/guide/solution_engine/instalap.html#wp1065399
Backing upi ACS data from serail console connection
http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.2/installation/guide/solution_engine/admap.html#wp1057928
What error are we getting during the bootup process?
Did you check the status of the services? This can be checked by running "show" command from console session.
Csadmin should be running in order to access it through web gui.
Do let me know if you need further help.
Regards,
Jatin
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