CSI - My Oracle Support

Hello,
How can i set up a new CRMOD CSI to My Oracle Support Account. I know is not like the others oracle's products, but i don't know how.
thanks.

Hi - you shouldn't need to have a CSI number to register with My Oracle Support. You just need to use the email address that is listed in your user profile in CRM On Demand to register. As long as you use the same email address, the system should recogize the CSI without you having to put it in. If that doesn't work for you for some reason, you'll need to contact CRM On Demand Customer Care to get their help.

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Access (public) WebLogic patches without CSI / My Oracle Support?

Hi,
I would like to access a (hopefully public) patch to upgrade from WLS 10.0.3.3 to WLS 10.0.3.4. I am using the (publicly available) server for development as a contractor.
However, downloading patches now requires to have a "My Oracle Support" membership. I think I had downloaded patches from BEA in the past without such a membership? To register for this service, a Customer Support Identification (CSI) is required. The complete WLS is publicly downloadable, so I do not understand why a support contract is required to access the patches?
Maybe there are other possibilities and someone here can help me?
Regards,
Gerd

I've got the exact same issue...I've got 11.2.0.1 installed using the developer license, and the application I'm running has some errors that stem from a bug that has been fixed in 11.2.0.2, but I can't find a way to access the patch without a CSI.

Need Info to access My Oracle support account

Hi..
I need info regrading the My Oracle support account.I came to know that It needs a CSI ,How can I get this CSI ? Will Oracle charge for CSI ? If so , may I know the amount ?
Actually ,I need to download some patches for Solaris Sparc 10u10 its very urgent .Pls help me
Thanks in advance.

A CSI is a "Customer Support Identifier" so you need a support contract to get one, yes.
You need to talk to your local sales rep to buy it, or, right on the support front page before you log in is a link to [url http://www.oracle.com/support/contact.html]Contact Support
John

My Oracle Support Community Forum

Survey:
Is anyone participating in the new "*My Oracle Support Community*" Forums? I'm a bit confused as to the purpose of the forum since they cover virtually the same topics that are discussed here. I did do some research and found the following answers....
* The OTN (Oracle Technology Network) forums are not being replaced by the My Oracle Support Communities.
* Oracle Support does not participate in the OTN forums.
* Since the OTN forums are outside of My Oracle Support and used by participants who may or may not have Oracle Support, existing knowledgebase articles and bug records may not be leveraged to answer your inquiries.
* The OTN forum will continue and remain open to the public.
* Oracle built the My Oracle Support (MOS) communities to specifically help customers and partners that have support contracts*
* OTN is not part of customer support, though some of us support engineers have voluntarily contributed to it in the past.
Personally, I see the same type of topics/questions being discussed in both forums! ?:|

I believe the difference is that the Community Forum is moderated and you need a valid CSI number to access it. Overall this forum seems more active, but it looks as though Oracle Support Engineers may be more active in the Community one.

Oracle Support in Android OS

Ok, it is a question, I donwload the Oracle Support for android OS, I would like to know what is the account for to access? I can't to access with my oracle account . please explain me

Jankko wrote:
Not course not, but when I go to the link by Hussein, it does references to https://support.oracle.com then
when I try to register my oracle support account this ask me for this ...
[http://i41.tinypic.com/2zje2vp.jpg]
Please, tell me How I do here?You need to have a valid CSI -- https://forums.oracle.com/forums/search.jspa?threadID=&q=CSI&objID=c84&dateRange=all&userID=&numResults=15&rankBy=10001
Thanks,
Hussein

My Oracle Support Note 1282490.1 - 503 Service Unavailable

Is anyone else getting '503 Service Unavailable' when they try to visit this support note?
My Oracle Support Note 1282490.1
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1282490.1
I have tried visiting it daily since Java 6 Update 24 came out because I really need to know what change has completely broken my Java Web Start app from launching. If anyone knows where the information is posted elsewhere, or can post it here, the information would be greatly appreciated!

843246 wrote:
New account, still got a 503 visiting that link. I'm not the only one based on a google for this. Been trying to get the info since update 24 came out. Is it posted anywhere else?You need a CSI (Customer Support Identifier) and thus "valid" support/maintenance access to Metalink (My Oracle Support/MoS). Simply owning an account that provides OTN access does not mean that you also have access to Metalink/MoS and support notes.
Can you access MoS? If so, then you will be able to view that MoS note.

My Oracle Support (requires Flash)

Trying to access new metalink My Oracle Support (requires Flash) , ending up with error, even i put my CSI # also?
any body know the fix?
Access to all other features in My Oracle Support is disabled. This account requires one valid Support Identifier.

I had the same problem and phoned support.
I was told the new support site did not work with IE 7 or Firefox 3 and I should revert my browser to a previous release !
Can you believe anyone would release to production a web app that does not work with the current version of the two most common web browsers?
I think the problem is fixed now, but I HATE the flash inturdface and continue to use the old Metalink.

My Oracle Support - PeopleSoft Credit to Cash Community

My Oracle Support Community's PeopleSoft Credit to Cash community connects customers on valid support contracts to an extended network of Oracle experts and industry peers. Ask your questions and find answers. My Oracle Support Community offers a growing number of Support Engineer moderated communities providing direct access to the latest product and support information including best practices, tips and tricks, shared documents, and webcasts.
Here is the link: https://communities.oracle.com/

I believe the difference is that the Community Forum is moderated and you need a valid CSI number to access it. Overall this forum seems more active, but it looks as though Oracle Support Engineers may be more active in the Community one.

Oracle Support Login Issue

Is there a 'My Oracle Support' email contact for login issues?
I last logged in right before Xmas. I tried logging in last week to look at the CPU contents, and I am getting an error "Sign-In Failed - User has not been properly initialized".
The 'forgot password' link worked, and it recognizes my email address, but I still cannot login.

Well, I got an email from my company oracle support contact yesterday... we've changed CSIs!
And they just noticed I migt be having trouble logging in!
So, I've logged in and filed a tar to -- at minimum -- give a little more appropriate feedback. Even something like "Account not authorized" would've given me something to work with...
thanks for {most of} your suggestions.

Announcing DataGuard My Oracle Support Community

The My Oracle Support Community which covers all support related questions on High Availability -> DataGuard is available under: https://communities.oracle.com/portal/server.pt/community/high_availability_data_guard/302
Have you ever visited the Community to exchange, learn, share and get answers to your support related questions? This My Oracle Support Community is a vibrant forum for Oracle customers, partners and employees to share knowledge, discover best practices and ask questions. We encourage you to use these communities for all your support related topics.
Generally with over 427,000 members and 227 communities dedicated to product and industry-specific topics, the My Oracle Support Community encompasses a huge range of technologies, applications, and business processes—including 30 focused communities for Oracle Database, 6 for Enterprise Manager, 4 for Engineered Systems etc.
Join a community of peers with real-world experience using Oracle products, and Oracle support engineers who moderate and contribute to discussions, for unparalleled access to deep and practical expertise. With My Oracle Support Community, you’ll get faster, real-time access to information about Oracle technologies to help you improve your operational efficiency and reduce downtime.
An existing support contract is required for this service.
If you have not used the My Oracle Support Communities before, please watch this brief (2 minute) video to help you quickly understand the benefits available to you.
http://bcove.me/rvjqwdn5
Regards,
Carmelo Amoroso
(Snr Manager High Availability Produts for Global Customer Support)

to use MyOracleSupport Communities you need to be part of an organization that gives you access to the the Support with a CSI - That is correct!Got it.
On the other side, working on this other Community will give you the opportunity to integrate the threads with all the contents available from Oracle Support.Even its good point, where we can look up into different communities.
By the way, I would like to clarify that the Community I'm advertising here is NOT replacing this OTN forum.
As you said, I just wanted to take the chance to advertise it in the interest of every customer who can access it.
Hope this helps.Thank you, But you know? still i like to give some good priority to OTN, why because. People who are learning and trying to explore their knowledge and who do not have CSI, where they can contact? they are really helpless. & Support community people all have CSI activiated they can raise SR any time.
Of course you are not asking to leave OTN, its just one of my point why i prefer OTN. but for sure will see threads from Community as well.

Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?

Hi All,
Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
Thanks in advance to anyone taking time to read my post !!
Jeff
Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM

>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

How To Simplify Knowledge Search On My Oracle Support (MOS) For WCI (ALUI)

****** Please feel free to post a reply to this thread if you've found the link provided here useful ******
Where's The WCI Knowledge On My Oracle Support?
Have you been frustrated by how difficult it is to navigate the My Oracle Support "Product Tree" when searching for WebCenter Interaction knowledge articles?
Do you find yourself confused by the number of articles returned from your keyword searches for knowledge that have absolutely nothing to do with WCI Products?
Is there really any knowledge base for WCI products at all?
The answer is yes! In fact it's very healthy and getting healthier every day.
Across the breadth of the the WCI Products (Portal, Collab, Publisher, Analytics...etc.) there are hundreds of current and updated knowledge articles available on MOS.
New knowledge is created from almost every support case where the issue was not otherwise solved by existing knowledge or documentation.
The Support Team is reviewing and publishing an average of 20 new articles a month, each of them solutions culled from actual customer engagements.
We recognize that it can be difficult to navigate the "product tree" to narrow the scope of your search results to ensure it's limited to the knowledge created specifically for the WCI products.
To help make it easier for WCI customers to get to the right knowledge as quickly as possible we've created a valuable link to use anytime you want to search MOS for
WCI product knowledge. The link at the bottom of this posting will limit your search to only the products in the WCI family.
Let Us Know How We're Doing
Did an article help you resolve your issue and avoid having to log a service request?
Was the article perfectly written and exactly what you needed?
Was the article more complicated than it should have been or somehow incomplete?
Make sure you "rate" the article after viewing it and feel free to make comments to improve an article.
Look for the "Rate This Document" icon at the bottom of the view window for the article and click there.
The feedback goes directly to the team that created the article is actively reviewed in an effort to improve on the knowledge already provided
or to help generate new knowledge as needed. The Support Team is striving to ensure that the right information is available at the right time.
<h2>Click this link: WCI Search
The link should take you right to the WCI KM search section on MOS (after you log in) and all you need do from there is enter your key words and "Search".

SUPER userful.
I attempted to use the Knowledge Base on oracle support earlier today to find this precise information and gave up in frustration.
This link definitely helps.

Error message for calling oracle support

Hi,
We are getting the following error codes:
ORA-27302
Ora-27303
Ora-2000
ora-1013
can anyone please help out.The error message is for contacting Oracle support
Thanks a heap
regards,
vinayak

Very limited info has been given.
Be more cleared. Like hwat is your Oracle version, what is your OS and its version?
Have you applied any new patches recently?
When does this problem started?
Is this problem coming when querying anything or while database startup?
Also, check your alert.log and paste the complete error message.
Jaffar
Message was edited by:
The Human Fly

How do I add a new Support Identifier to My Oracle Support?

I have one support identifier shown for my company. I need add a second but the number is not recognized. The number is correct. Is it possible to have more than 1 in My Oracle Support? Even if I delete the other identifier the new one I need to add is not found.
thanks for your help!
Dawn

Hello rmoff,
Here are the steps for adding a Support identifier to your My Oracle Support (MOS) Account:
Once in MOS:
Go to More / Settings tab
Select My Account (left hand side menu)
In the Support Identifiers region, click on the Request Access button
Enter the Support Identifier you want to add. Provide a justification if need be and click the Request Access button
Your request will be sent to your Company's Customer User Administrator who will approve your request and grant you necessary privileges
Let me know if you have questions.
Mirella

Selling on Oracle support services

Hi Everyone
My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
Would really appreciate if you could help me on this one.
Feels great to join the Oracle community.
Ajit.

Hi Kai.
Thanks for clarifying the requirement and passing this on. I believe that you cannot currently add new warning messages to Fusion HCM SaaS.
Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
As you already mentioned in the other thread, if a validation and FND message already exists at that point, the text can be customized via the Manage Messages page in the FSM task.
Kind regards,
Richard
Fusion Applications Developer Relations

CSI - My Oracle Support

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