Csprintdlg error when printing

I cannot print at all from Crystal 2008.  I had been using it for months, and something caused it to stop working.  When I press print I get an error message that says Csprntdlg error.
Here is what I have tried.
Installed service pack... no change.
Removed and re-installed Crystal  No change.
Rebuilt PC.  Worked for awhile and something caused it to happen again.
I tried manually registering the csprintdlg.dll and get the following message.
The module "csprintdlg.dll" failed to load.
Make sure the binaryu is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files.  The specified module could not be found.
Now the only way I can print is to exprot to PDF and then print.
Help would be appreciated!

Hi Tom
Resolution 1: Replacing the DLLs
Identify on which machine the reports are working fine and go the below location
C:\Program Files\Business Objects\Common\4.0\crystalreportviewers12\ActiveXControls\
And find the csprintdlg.dll
Go to below location and find csprintdlg_res_en.dll
C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0 \win32_x86\
Copy these DLLs and paste them to the corresponding location on the machine where problem appears.
Resolution 2: Replacing the .CAB files
There are two .CAB files ActiveXViewer.cab and PrintControl.cab files on both of the below mentioned locations
INSTALLDIR:\BOEXI3.1\Tomcat55\webapps\CrystalReports\crystalreportviewers\ActiveXControls
INSTALLDIR:\BOEXI3.1\Tomcat55\webapps\CrystalReports\WEB-INF\resourcecabs
Copy these .CAB files from working machine and paste on the corresponding locations on the machine where problem occurs.
Regards
Girish Bhosale

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