CSR Historical Data not capturing data?

Question

Hi All,
Last week (on Thursday) our Historical Data stopped capturing any details? 
I have captured a screen shot of the report.  You can see that the agent logged in time is 111:47:23 (at 3:47:23pm EST).  Any help fixing the issue would be greatly appreciated!
Thanks in advance!
Craig

Answer 1

Hi Craig,
Subscriber Goes Down
When the subscriber goes down for more than the 2- or 4-day retention period,
reinitialize the subscriber in CRS Administration (Datastore Control Center web
page) and reinitialize the subscription for all the datastores.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf
Access the Datastore Control Center by selecting System > Datastore Control
Center from the CRS Administration menu bar.
Reinit Subscriber—Click this button to reinitialize the subscriber with a
copy of data from the Publisher. (This causes the data on the subscriber to be
overwritten by the data from the Publisher.)
Note Only use this button if you have determined that the Subscriber needs this
data from the Publisher (if the Subscriber and the Publisher are not
synchronized).
Hope this helps.
Anand
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