CSSTokenNotAcceptedException and java.lang.OutOfMemoryError

Question

Hi
Our 11.1.1.1 Planning service crashed this morning and I would like to know if anyone can suggest what might have caused it? Here are the details:
The Planning service hung at approximately 9.15am on 6.9.2011.
Steps to restore service:
1) Standard services restart script failed to resolve. Planning service did not stop.
2) Terminated the Planning.exe process.
3) Restarted the Planning service in Services.msc.
Analysis:
HYS9Planning.exe during outage:
CPU: 50
Mem Usage: 1,357,648K
HYS9Planning.exe after service was restored:
CPU: 00
Mem Usage: 221,736K
The first error in the HYS9Planning-sysout.log occurred sometime after 8.50am:
Reaquired task list lease: Tue Sep 06 08:50:20 GMT10:00 2011: 1315263020136+
+[HspCSS:GetTokenFromIdentity] CSSTokenNotAcceptedException+
Error Code: 11
com.hyperion.css.CSSTokenNotAcceptedException: 25:1014:Token is not valid.     Error Code: 11
The above repeated about a dozen times before the below error presented in the log :
Exception in thread "Thread-86" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Timer-0" Exception in thread "Thread-6" java.lang.OutOfMemoryError: Java heap space
Query Failed: SQL_DELETE_EXPIRED_EXTERNAL_ACTIONS:[100]
java.lang.OutOfMemoryError: Java heap space
java.lang.OutOfMemoryError: Java heap space
Error encountered with Database connection, recreating connections.Exception in thread "Thread-76" java.lang.OutOfMemoryError: Java heap space
+Exception in thread "ContainerBackgroundProcessor[StandardEngine[Catalina]]" java.lang.OutOfMemoryError: Java heap space+
+Exception in thread "Thread-51" java.lang.OutOfMemoryError: Java heap space+
+Exception in thread "RMI TCP Connection(6062)-10.192.64.46" java.lang.OutOfMemoryError: Java heap space+
+Java heap space+
+Exception in thread "TP-Processor3" java.lang.OutOfMemoryError: Java heap space+
+Exception in thread "TP-Processor2" java.lang.OutOfMemoryError: Java heap space+
+deleteing a HBRServer connection+
At the time, a Smartview user was experiencing a timeout issue. Could this be a possible cause?
Your assistance is appreciated.
Cheers

Answer 1

It does sound like your web application has fallover because it has hit the maximum java size allowed.
By default I thought it was set to something like 512mb
As you are on windows and no doube you are running planning as a service you can increase the max JVM by going into the registry and to
HKEY_LOCAL_MACHINE\SOFTWARE\Hyperion Solutions\HyperionPlanning\HyS9Planning
You will see an option with -Xmx which is possibily set to -Xmx512m
You can increase that to say -Xmx1024m
Though on your version and OS planning is probably 32bit so I wouldn't increase it much more than that.
Cheers
John
http://john-goodwin.blogspot.com/