CT number does not matched

Hiiiiiiiiiiii
I bought Compaq CQ40 laptop two years ago and it is under extended warranty. Recently Optical Disk Drive stopped working so I took my laptop to service centre and they told me that the CT number of Optical Disk Drive does not match with the HP's record so they won't replace it. I have never given my laptop for servicing before.
I feel like being cheated either by HP or by Online IT Shoppe India Pvt. Ltd. from where I bought my laptop.
Please help me.......
Thanksssss

Its happend in kolkata.
I have complain regarding odd issue if laptop 2000 model.
Arnab sen(hp engg) came and saw my odd and told me that mention ct no is not match with this hp product.
But I never repaired or open by non persinel hp eng.I want to know he was right or not??
What should I do?

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