CTI Capability

I understand that CTI adapter provides client side integaration for the telephony capability. Does this provide the capability such as call attached data, auto caller identification, call transfer with context data, hyperlinked dialing capablity etc in the live activity pane?
Is there anydemo video available?
Although the product supports extensive markeitng campaing capability, I am unable to find any info on marketing call list and its integration with the telephony dialer. Does it available in this version or expected in the future version?

Hello Birlabose,
For most of your queries your answer is yes.
I would recommend reading the Document for CTI integration under Helpcenter in C4C system for more details.
The parameters used for configuration can be customized to a Customer requirement as far as I believe. Please read the helpcenter doc. for more information.
BR
Ankur

Similar Messages

  • Can anybody tell me how to install the soft phone tool in Interaction Center?

    Hi,
    Can anybody tell me how to install the soft phone tool in Interaction Center?
    Regards
    Raju

    Hi Yoro,
    it depends on your environment - if siemens provides some kind of SAP connector for CRM, then you can even work with deskphone. The CTI server is always responsible for communicating with both terminal and CRM server.
    Example: customer calls through IVR and finally reaches operator with deskphone and CRM. The CTI server will ring the hardphone and at the same time sends signal Alerting with additional data to SAP CRM. The signal is communicated via SOAP using web service call.
    The agent hear ringing from the deskphone and he can see on his CRM Interaction Center caller's number, associated name and company, which options the caller selected in IVR and so on. Now based on the CTI capability, he can click Accept in CRM and the call will picked by the deskphone, or he can reject the call, again from CRM.
    In case you use siemens softphone then again, the CTI talks to both softphone and SAP CRM server. CRM simply does not care, whether the CTI channels the call to a softphone or a hardphone..
    Ask your vendor for SAP connector for CRM, if there is any. Different CTI vendors supplies their connector (and usually license them separately). For instance, Genesys has Gplus adapter for SAP, Cisco offers its partner's solution from Bucher+Sutter, Solidus has also some licensed connector and so on.
    What I have described is a server-server scenario. In such case, the CRM does not care where is the terminal, because the CTI takes care of it.
    However, I have also seen one solution based on client-client integration. In that case, CRM Interaction Center talks to a softphone directly on operator's workstation. This is not supported by SAP and must be delivered on project basis.
    Regards,
    Dawood.

  • Call Rejected error when Using CTI Port to call out

    Hello,
    I am using Cisco Call Recording feature that is enabled on a phone that has a CTI Port and number assigned to invoke a call recording session to dial out a Long Distance number. I used JTAPI tool to invoke a call and then used the CTI that was invoked by the BIB to dial a long distance number. The call leaves the phone and gets to the gateway (MGCP) with 2 T1 Pri's and in the debug I see this error:
    KNOW Good call:
    001679: *Sep 20 14:39:53.005: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8  callref = 0x5069
            Bearer Capability i = 0x8090A2
                    Standard = CCITT
                    Transfer Capability = Speech
                    Transfer Mode = Circuit
                    Transfer Rate = 64 kbit/s
            Channel ID i = 0xA18395
                    Preferred, Channel 21
            Facility i = 0x9F8B0100A1080201010201008400
                    Protocol Profile =  Networking Extensions
                    0xA1080201010201008400
                    Component = Invoke component
                            Invoke Id = 1
                            Operation = CallingName
                                    Name not available
            Calling Party Number i = 0x0080, 'XXXXXXXXX'
                    Plan:Unknown, Type:Unknown
            Called Party Number i = 0x80, 'XXXXXXXXXX'
                    Plan:Unknown, Type:Unknown
    001680: *Sep 20 14:39:53.009: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0xD069
            Cause i = 0x8081 - Unallocated/unassigned number
    001681: *Sep 20 14:39:53.097: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8  callref = 0x506A
    FAILED Call:
    001685: *Sep 20 14:39:56.509: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8  callref = 0x1DA8
            Bearer Capability i = 0x8090A2
                    Standard = CCITT
                    Transfer Capability = Speech
                    Transfer Mode = Circuit
                    Transfer Rate = 64 kbit/s
            Channel ID i = 0xA98384
                    Exclusive, Channel 4
            Calling Party Number i = 0x0183, '2678'
                    Plan:ISDN, Type:Unknown
            Called Party Number i = 0x80, 'XXXXXXXXXXX'
                    Plan:Unknown, Type:Unknown
    001686: *Sep 20 14:39:56.537: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8  callref = 0x9DA8
            Channel ID i = 0xA98384
                    Exclusive, Channel 4
    001687: *Sep 20 14:39:56.557: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8  callref = 0x9DA8
            Cause i = 0x8295 - Call rejected
    001688: *Sep 20 14:39:56.585: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8  callref = 0x1DA8
    001689: *Sep 20 14:39:56.593: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x9DA8
    001690: *Sep 20 14:40:07.001: ISDN Se0/0/1:23 Q931: RX <- SETUP pd = 8  callref = 0x4200
    Anyhelp appreciated.

    Hi,
    I have looked into the issue. If you are trying to create the BP with general role 000000, i think it might not be possible via LSMW.
    The error message is correct, because role 000000 is indeed not relevant for update because if you can see in the customising Tx BUSD, 'FLAG - Do not update' will be active. This is the reason why you are getting the error message of 'No update is defined for the role 000000'.
    When you insert a partner in role "000000 General Business Partner",the error message "BP role cannot be updated" will be returned. This error message is very specific for this issue. You can create BP in different roles apart from the general role.
    Indeed if you try to change the 'Do not update' flag to inactive state and process the LSMW project you will be able to create the BP but it is strictly not recommended.
    This role is a technical role which exists for the creation of BP, and immediately you will fall back to other roles available for the partner.
    So i feel you need to change the role before you create BP with this role via LSMW.
    I hope this helps.
    Regards,
    Venkat

  • Export CTI Route Point Dependencies

    Hello,
    CUCM version 8.6.2
    Is it possible to export CTI Route Point’s Dependency Records to a bat file or is there a tool available to download this information like the ones used in CUC?  We’ve associated employees to over 230+ route points.  I’m looking for the capability to export the employee’s associated to each CTI Route Point to a file rather than having to search each route point individually.
    So far, I’ve attempt to use Bulk Administration > Import/Export > Export > Selected CTI Route Point but the file generated didn’t display the user’s associated to the CTI Route Points. 
    At the least, I’d like to be able to export the dependencies.  If possible, I like the capability to update the file and re-import it.
    Thank you for your help in advance,
    Juffure

    Hi there,
    That CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION message indicates that
    CallManager believes that either
    1) the number you're redirecting to is not in the dial plan or
    2) the CTI Port the call is on does not have a proper Calling Search Space to allow it to "see" that number.
    I highly suspect the latter. Ensure that all of your CTI Ports have the proper CSS.
    If you still have issues after checking that, please open a TAC case for
    further analysis.
    Regards,
    Riccardo

  • How do I add multiple family members to eprint capability on my 8600 pro?

    I dont know how to add my wife and son to the eprint capability on my 8600 pro, i tried adding them as seperate users under hp connected but it wont let you use the claim code more than once.  Anyone have any ideas?  I'm sure someone has done this before, any help would be greatly appreciated...Thanks in advance

    Hi AV55,
    I think you misunderstood banhien's earlier post.  Your wife would need to log into her ePrintCenter/HP Connected account and then add each family member as an authorized sender following the steps banhien posted.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • I am using an epson artisan 835 printer wifi compatible is it also capable to use with my iPad?  How do I set it up to print documents from my iPad?

    I am using am Epson Artisan 835 printer, wifi compatible .  Is it also capable to print (AirPrint) from my ipad? Where do I get an email address for my printer?

    See here for Airprint-capable printers: http://support.apple.com/kb/ht4356
    Your printer isn't on the list but you may be able to print with Epson's app or other print apps from the App Store.

  • How do I add an e-mail address and capability to send a fill-in pdf file

    I have Adobe Acrobat 8.1.2 on my PowerMac G4 running OS 10.4.11. I created some pdf forms which have the fill in capability and posted them on my web site. I want to be able to allow someone to click on a button to automatically send the file to my e-mail address. Is that possible if someone is just using Acrobat Reader on a Windows or Apple machine. I see that one cannot "save" the filled in document but they can "print" the filled in document or print a blank (not filled in version). If they could actually save the filled in document that would be just as good because they could attach it to an e-mail. So, is there a way to create a button to e-mail the filled in form to my e-mail address when someone completes it or a way to save the filled in copy as a file (so they can do that with just Acrobat Reader)? Thanks so much for any info.
    Barry

    >If they could actually save the filled in document that would be just as good because they could attach it to an e-mail
    In Acrobat Pro, open the form and go to the Advanced menu and choose enable usage rights for Reader users.
    Now, they will be able to fill out the form and save it to send it back to you in an email.
    Be aware that there is a 500 use per form limit so this isn't a good answer for high volume use forms.

  • Need to find professional income tax preparation software, capable of handling 1065, 1120, 1041, 990, etc. preferably PPR compatible with Mac's OS

    Need to find pro tax prep software compatible w/Macs. My software maker, Drake, does not have Mac version. I've checked Pro-Series (no) and maybe 1 other. I don't want to spend Lacert kind of $$ (neither do the majority of longtime Lacert users apparently). Obviously, no Turbo Tax, Tax Cut or any other commercial, deduction & crdit missing commercial software. They would ned to have the ability to 1) convert a few years of Drake to their program, 2) Covert files created on PC to files that 10 OS could use. Also, would like them to have reasonable PPR program, free efile, free unlimited states, capable of 1040, 1065, 1120, & (S), 1041, 990. Built in tax knowledge base. I'd be eternally indebted to you if you found sometghing as intuitive and value oriented as Drake but for OS 10. BEGINNING TO THINK APPLE bends over backwords for artistic tools but not so much business tools. Too bad, I've had a few tax returns that have bordered on art.
    I will likely need to add Parallels & Windows 7 OS, preferably 64-bit to this Macbook Air. If so, I do not think I have sufficient memory or storage so would like to download & install onto NFTS (sp?) formatted 1TB HD. I do not know if hard drives, USB hubs, Optical drives etc. that work w/ Windows (as long as you choose correctly btwn SATA & IDE) will work on MacBook Air. Help greatly appreciated. So if you happen to know any pro tax prep software ompatible w/ OS 10 and/or, you could give me some info on what characteristics peripherals would need to have to use on MacBook (I'm hoping that most are inrterchanheable but my hoping ain't gonna make it so. OR if you know any great deals on Parallel-I saw some promos but not from reliable places. If I could find on Bradsdeals or Coupon Cabin I'd feel safe. I've seen  an Apple ad for a bundle of software w/ some other decent parts (Snagit) . I'd love to find a promo that applies to the bundle and download all 9programs for $9.99 (right). Too many questions, sorry for any protocol violations.  As you might have noticed, a keyboard is high on my agenda- I hate laptop keyboards though Apple's seems better than most. I also hate using scroll pads. Much rather have mouse. Real challenge is to find Bluetooth OS 10 keybrd that has numeric keypad. I wonder if the financial dept. @ apple uses keyboards w/ no numeric keypad, saw one that started at $99. I spent all the $$ I have on a MacBook, none leftover for overpriced peripherals, esp. w/ 2 kidfs going off to college in Sept.
    Thanks for allowing me to whine & ramble. Feel free to call me on any breach of protocol as I am 1st time poster.
    Thanks for your time and consideration, I HOPE I'M CORRECT IN MY GUT FEELING THAT I've joined the forces for good by switching. Too many PCs ruined by malware.
    Bill S

    Bill I've also run into a very similar problem, I own many Macs but I've had a PC for Tax Stuff. My PC broke and I refused to buy another one so I began to search for an alternative. Window's Emulators have given me so much trouble with my Tax Software.
    However, I've since found out that Intuit has a cloud based tax solution that works with a MAC because it's all done online. Which means you'll need a reliable internet connection whenever you want to prepare a client's return.
    It's suppose to support all of the major returns (1040, 1041, 1065, 1120, 1120S and 990)
    I've yet to use this solution, but it's the best thing that I've been able to find so far. This is what I'll be using this upcoming Tax Season.
    So I figured that it would be worth mentioning. Good Luck!
    http://accountants.intuit.com/tax/online/?s_cid=SEM&s_ev1=SEM_TOE_Brand_Lower-ke yword_proline_tax_online

  • Adobe Premiere Pro CS6 crashes with not finding a capable play module on a windows desktop with a AMD Radeon R9 200 series board.

    I installed Premiere Pro CS 6.0 on a brand new system.
    Win 8.1,
    i7 3.4 GHz on an Asus Sabertooth
    16 Gig memory
    AMD Radeon R9 290 Graphics Board with the latest drivers and Bios.
    On starting Premiere I get the (as I noticed quite frequent appearing) error message that Premiere cannot find a capable play module and the suggestion to update my video drivers.
    I tried everything I found in this forum or on the web:
    Installed the latest drivers
    Run the program as an administrator
    Updated the Graphics board Bios
    Updated Premiere CS6
    Started Gpusniffer in CMD-mode to find out what board it found and added that to the cuda_supported_cards.txt in the Premiere directory.
    All to no avail. The app will simply not start.
    The Gpusniffers report states:
    Loadlibrary “n” failed 
    Loadlibrary “n” failed 
    --- OpenGL Info ---
    Vendor: ATI Technologies Inc.
    Renderer: AMD Radeon R9 200 series
    OpenGL Version: 4.4.13084 Compatability Profile Context 14.301.1001.0
    GLSL Version 4.40
    Monitors: 1
    Monitor 0 properties –
    Size: <0, 0, 1920 1080>
    Mex texture size: 16384
    Support non-power of two: 1
    Shaders 444 :1
    Shaders 422: 1
    Shaders 420: 1
    --- GPU Information Info –
    Did not find any devices that support GPU computation.
    As I invested a lot in the CS6 Master Collection I am not considering an update tot the CC version, also because the same problem occurs in that version too.
    I would be much obliged if someone has an answer that truly will work.  This problem costed me the best part of two days’ work and fouled up my workflow considerably.

    ==========
    I tried to go into display settings and disable the Intel card. (this caused low resolution which is unexceptable)
    ==========
    This makes me think it's using that graphics "card" ( probably built into mobo ? ...called 'onboard graphics ? )
    This stuff gets tricky and sometimes the only way to make windows 'recognize' the pci graphics card is to actually take it out and boot, and then put it back in...
    Then you get mssg " windows detected new hardware" and you install the drivers...
    usually bios gives you choice of using onboard graphics or not ( but this too is wanky sometimes...sorry to say ...)
    I recently ( this past year ) had a similar sort of situation but have a desktop, where its easy for me to take off side panel and pull the pci-e graphics card and boot, and get that horrible low res default screen...turn off, install card, reboot etc...
    but anyway, it sounds to me like you're notebook is using that mobile graphics driver stuff and not the radeon. Somehow you've got to make it switch to that graphics card is maybe your solution.
    sorry I dont have notebook but maybe someone else here does and can help more...
    good luck.
    ps..its always a weird fact of life...when things aren't working 'right' something has to get done fast....
    edit:
    I dont know how much you know about windows stuff, but after you disable that intel thing and get your low res screen.. you DID try to update the driver for that card using 'my computer / device manager  '   right ??

  • HT5449 speech to text capability on macbook pro

    I have a macbook pro with 10.7.5  Is there any way I can get the dictation and speech capability of 10.8?

    You can purchase:
    http://shop.nuance.com/store/nuanceus/en_US/pd/ThemeID.20545600/productID.255083 500
    http://www.amazon.com/Dragon-Dictate-3-0-Mac-Version/dp/B009348X7Q
    You want version 3, Version 4 require ML or later

  • Jabber for Mac CTI DX650 issues

    Hello,
    I have a user who had Jabber for Mac setup using CTI for control of a 7942.  Everything was working, then we switched it out with a DX650.  Made all the changes needed in Call Manager same as some other users.  However, it will not connect to the DX650 for this one user.  We have checked all the roles and ownership tracking for the phone to the user account and it appears to be setup correctly, however it will not connect.  Anyone have this setup that could help?  Trying to figure out if I am missing something magical that Cisco added in.
    Thanks

    Can you confirm that under cucm admin \ user management\ end user configuration section; do you have the following permissions incorporated for this test user;
    Standard CTI Allow Control of Phones supporting Connected Xfer and conf
    Standard CTI Allow Control of Phones supporting Rollover Mode
    If not can you include the same for this end user and then retest the CTI control.
    - please rate if this helps.

  • Will current HD DVRs have ext. drive capability when 1.9 rolls out or ONLY the new 500 GB DVR box?

    Got the email about the $40 upgrade to the 500 GB Motorola box.  I realize that once 1.9 is FINALLY rolled out, the box will have eSATA capability to tack on a supplemental HD.  My question is, can I just not pay their $40 for the new box and instead wait until 1.9 is rolled out, and then be able to use the currently useless USB port on my current silver Motorola 160 GB HD box to hook up a 1TB drive that I can get for less than the $40 upgrade fee?
    Are they are any OTHER advantages to the new box over the existing ones (feature and capability wise...I don't care about recycled materials, less energy usage, etc)?

    All the 7xxx series DVRs will support an external drive.  There are no plans to utilize the USB port - too slow to support MRDVR.
    The 7232 has more memory (not just the disk) and is smaller, black, and supposed to use less energy (I know you said you don't care, but I mention it anyway).
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Is RV110W capable of "selective" VPN routing? Split tunneling?

    Hello,
    I'm trying to find an anwer to for a question whether the RV110W is capable of distinguish between traffic that should go to VPN tunnel and traffic that should not go thru the VPN tunnel - I think this is called split tunneling.
    I've been requested to create a VPN Tunnel between an office that's using the RV110W and one corporate network where a VPN server is running. That is quite easy as I know that RV110W has VPN client mode, however there a requirement not to route all traffic through the VPN tunnel. Only traffic that directs to the corporate network (certain ragne of IP addresses) should be routed thru the VPN tunnel and the rest that directs elsewhere should not go to VPN tunnel.
    Is this achievable with this device?
    If not, could you recommend me a device that is capable to satisfy this requirement?
    Thank you for your anwers.

    Ladislav,
    When you create a site to site VPN tunnel, all devices on each side that are on the same VLAN in which the tunnel is created should have access to each other. It will be like they are on the same network but they will have different IP subnets. So the answer is yes, devices on the "server" side should be able to access devices on the RV110W side.
    - Marty

  • Is there a capability to save/export the time capsule settings file when using the iphone/ipad airport utility. the "file" button does not exist on the latest airport utility app.

    is there a capability to save/export the new airport 2TB time capsule settings file when using the iphone/ipad airport utility. set-up wasn't a problem but the "file" button does not exist on the latest airport utility app v6.3 to save the configuration file.

    the "file" button does not exist on the latest airport utility app v6.3 to save the configuration file.
    Sounds like you are a bit confused with version numbers.
    Latest AirPort Utility version for the iPhone / iPad is 1.3.3.  There is no option or capability to export/import settings on the iOS version(s) of AirPort Utility.....although you could take a series of screen shots and save them for future reference.
    AirPort Utility 6.3.x is found on a Mac.....not on iPhone / iPad. Export and Import options are found under the File menu in 6.3.x.

  • I can't believe Safari not capable of something IE and Firefox can...

    So I have finally switched my father over to Mac I show him all this cool stuff the Mac operating system can do. I also show him how clever Safari is as a browser with the private browsing, tabs, and built in pop-up blocker, etc. So, with his new Mac and a few lessons I send him on his way.
    Now my father just retired, and for years on the job used a PC. The man doesn't do all that much save for web browsing and printing. So, that same day I get the call.
    _"Son, how do you print only the text that I have high-lighted on a website. On the PC all I have to do is right click and click print selected?"_
    My response: "Gee, I don't know dad, It seems so easy I'm sure Safari can do it too."
    He, quickly follows up with a sarcastic: " I thought you said this was better?" "I don't know son. It seems an awful lot to have invested in something that can't do what my PC at work did and it was only 4 years old."
    So, long story short. If one high-lights only a paragraph on a webpage, Is there an option to just print the selected text and not the whole page with just a simple right click. Otherwise, it just seems too long and tedious to have him copy and paste after opening another program and then print.
    Firefox is capable of this but you have to 1) click file, 2) select print, 3) click on a drop down menu, 4) select Firefox, 5) check mark the box for Print Selected Only, then 6) print.
    Anyone, Someone please help... And if there is not a solution can they just make it an option that is a simple click away. An option right between *Page Setup* and Print under the *File Menu.*
    Help get an old man off my back, cause I will never hear the end of this. He tells this story to everyone, how his son got him to switch to mac and it can't do something so simple...

    Although not exactly the the same ease of use that my father was use to on his PC, I am sure I can make this work out some how. This is thus far the most useful suggestion I have had and that is why I marked it as answered.
    This utility is very similar, but not the same in that it opens a second application and essentially pastes the high-lighted information in text-edited, from which one then goes thru the normal procedure to print.
    As a suggestion if the author of the program could make it a "print selection" option in services that goes straight to print by passing the text-edited step and going directly to the printer that would be awesome.
    *Many thanks* Mulder
    - I guess +"The true is out there"....+
    Message was edited by: Loyalizer

Maybe you are looking for