CTI error issue

Hi,
I have an user having trouble to login to the CTIOS desktop, when login, it prompt for a CTI warning:
Your agent state has been set to Not Ready by the PIM because some calls were routed to you and haven't been received. Please ask your administrator for help"
anyone came across this issue before?
ICM 7.0.0
CTIOS 7.0
Many thanks

Hi,
This can happen because of many reasons.
1.Make shure in queue scripts you have only interruptable play prompts.
2.Are the phones associated to the pg user?  Sme times it's wise to remove them and associate them again.
3.Device targets, are the phones correctly configured in UCCE?
4.check Device Target labels you have properly define lables for all routing clients .
5.The agent did not receive multiple consecutive calls routed to him/her. The system makes the agent Not Ready automatically so that additional calls are not routed to the agent. By default, the number of consecutive calls missed before the agent is made Not Ready is 2.
This reason code also indicates that the system made the agent Not Ready due to redirection on ring no answer.
6. Also check for Communication between Gateway and ISN.
Please check if any of this is applicable.
Hope it helps.
Anand

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    when i was calling that web service from my win apps using
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    I am not totally sure that error occurred by the authentication. But I suggest you can try to add this service into your project using this method below:
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    Regards,
    Will
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