CTI Genesys Integration Siebel 8.0.2

Hi all,
We are trying to establish connection between Siebel and Genesys with GPlus Adapter.
But after to do everything is documented in GPlus Adapter 7.5 Deployment Guide.pdf,
LogIn button toolbar is inactive and log generated is:
ObjMgrLog Error 1 0000003548d8176c:0 2008-09-23 09:41:30 (app.cpp (2293)) SBL-EXL-00151: Error de solicitud de HTTP durante 'Submitting Data SendHTTP request': 'Status code - 501'(SBL-EAI-04117)
Primary and Backup Connection Subsystem are not configured
or
Primary and Backup Configuration synchronization components are not available
Error de solicitud de HTTP durante 'Submitting Data SendHTTP request': 'Status code - 501'(SBL-EAI-04117)
Can anyone help me?
Thanks.

Hi,
We work with the #1 Siebel CTI expert we know of. Her name is Kimlan Do. She has helped us integrate Siebel 8.0 with Genesys 7.5 on several projects. She was the CTI PM for Siebel 8.0 and later worked for Genesys supporting their Siebel products.
If you want to contact me, we can arrange to have her help you too. You will need to work with us offline to resolve this issue.
R
Robert Ponder
Lead Architect and Director
Ponder Pro Serve
cell: 770.490.2767
fax: 770.412.8259
email: [email protected]
web: www.ponderproserve.com

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>
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[1] [0] Operation '<?>' of Web Service '<?>.<?>' at port '<?>' failed with the following explanation: "<?>".(SBL-EAI-04308) (IDS_EAI_WS_OD_FAULT)
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EAITransport     EAITransportDebug     4     000000624c512bf8:0     2010-07-29 14:13:51     *** HTTP Transport Parameters:
EAITransport     EAITransportDebug     4     000000624c512bf8:0     2010-07-29 14:13:51     Request URL = http://167.238.136.65:9705/xmlpserver/services/PublicReportService_v11
EAITransport     EAITransportDebug     4     000000624c512bf8:0     2010-07-29 14:13:51     Request Method = POST
EAITransportPerf     EAITransportPerf     5     000000624c512bf8:0     2010-07-29 14:13:51     Created Request Connection|0
EAITransport     EAITransportGeneric     3     000000624c512bf8:0     2010-07-29 14:13:51     Sending Request
EAITransport     EAITransportDebug     4     000000624c512bf8:0     2010-07-29 14:13:51     *** HTTP request Headers for Data Send Request:
User-Agent: Mozilla/4.0
Accept: text/*
SOAPAction: ""
Connection: close
Content-Type: text/xml; charset=UTF-8
EAITransport     EAITransportDebug     4     000000624c512bf8:0     2010-07-29 14:13:51     HTTP response Headers from Data Send request HTTP/1.1 500 Internal Server Error
Any suggestions??

Hi, I'm getting something very similar when trying to upload standard OR custom reports. I have an SR open with Oracle currently. I'll let you know what I find out. Does anyone else have a suggestion?
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GenericLog,GenericError,1,000002ee4c762608:0,2010-08-26 10:39:06,(bsvcmgr.cpp (1384) err=2818251 sys=0) SBL-OMS-00203: Error 2298068 invoking method "GenerateReport" for Business Service "XMLP Driver Service"
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GenericLog,GenericError,1,000002ee4c762608:0,2010-08-26 10:39:06,(smireq.cpp (425) err=2818251 sys=0) SBL-OMS-00203: Error 2298068 invoking method "GenerateReport" for Business Service "XMLP Driver Service"
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Graham

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