CTI OS can't transfer call

Hi i am facing an issue with ctios agent desktop. If agent try to blind transfer or consultative transfer or make a conference call system displays some resources error like "Resources are not available" while if we try to make all these scenarios through IP Phone it works perfect.
ICM version : 8.0.1
CTIOS ver: 8.0.1
CUCM ver: 8.5.1.10000-26

Hi folks,
I am still facing this problem while transfering call from Agent to Script to Queue customer call with call variables. following are the logs i gathered first one is showing successful transfer while 2nd one appeared when the mention above error comes up.
First One: Successful Transfer
00:42:21:381 CTIOS1-ctios Trace: >>CG:[call.5000.33604262]:eCallBeginEvent(PrphID:5000 PrphTyp:17 NumCTIClnts:0 ConnCID:33604262 CallTyp:2 ConnDevIDTyp:1 NumNamVars:9 NumNamArrs:4 CalldPtyDisp:0 ANI:03439111032 DNIS:42158 Dialed#:81112 ConnDevID:03439111032 RCallKeyDay:150210 RCallKeyCID:410 MsgID:eCallBeginEvent DvrKey:call.5000.33604262 ecc:(...) ICMEntUniqID:icm.150210.410 RCallKeySeq#:5)
Error: while transfering to Script
01:10:57:387 CTIOS1-ctios Trace: [call.5000.33604410.42158]CCA::ProcessEvent(ENTRY) eCallBeginEvent(PrphID:5000 PrphTyp:17 ConnCID:33604410 CallTyp:2 SVC#:203 SVCID:5008 SGID:5014 SGPri:0 NumNamVars:9 NumNamArrs:4 ANI:0514577932 DNIS:42158 Dialed#:81112 CallrEntrDig:(null) RCallKeyDay:150210 RCallKeyCID:444 UniqObjID:call.5000.33604410 ecc:(...) RCallKeySeq#:5)
I am using CUCM as RC for this transfer in order to send the call variables context with this call and it is working perfect but some time this issue comes up .
ICM : 8.5.3
CTIOS: 8.5.3
CUCM: 8.5.x

Similar Messages

  • Skype for Business, Transfer Calls appears blank

    After the latest Skype For Business update a set of machines can no transfer calls.When attempting to transfer the "Invite by Name or Phone Number" screen is just a white box with an (x) close button.Once the June update KB/3054791 is removed:https://support.microsoft.com/en-us/kb/3054791The machine is able to see the UI and transfer the calls correctly?Has anyone see this with the June update? We have further verified that if change your desktop setting for the resolution it wil make the transfer call window blank Default DPI is set to 125%.  Doesn't work.100% works fine.  126% also works fine.  We have been able to reproduce this on two other machines.  Can someone also test to see if the same results happen.

    A little more info... I've gone back to an affected computer and verified that setting the DPI to 125% for an unaffected user causes the issue in that situation. Many of our other computers don't exibit this issue after the KB3054791 update regardless of the DPI setting. I did try updating the video drivers on one of the affected computers and that made no diffrence. I'm still not sure what the correlation is between computers that are affected and computers that are not affected. It's very perplexing.

  • How can I transfer my Skype to free call, not cred...

    How can I transfer my skype to free call not cridet
    Enquiry transferred to create new topic;
    subject/title edited accordingly.

    Hi, HanaDabbas, and welcome to the Community,
    Calls between Skype users are always free of any charge; if your calls require credit (or ask for a subscription), this means you are placing calls to fixed or land lines or mobile numbers, which require credit or a subscription to pay for the call charges.
    You do not need to "change" your account; simply add those to whom you wish to call to your Skype contacts list.  They will need to create their own Skype accounts in order to do this.  More details here: https://support.skype.com/en/faq/FA10935/calling-someone-who-s-on-skype-windows-desktop   This FAQ article is customized for several other operating systems and mobile platforms.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How can I transfer text and call history from an iPhone 5 to an iPhone 6 Plus?

    I just received the iPhone 6 Plus today.  In moving information to it from my iPhone 5, I discovered that my text history, call history, and voicemail history haven't been transferred.  I had synced the iPhone 5 to iTunes and then synced the iPhone 6 Plus to iTunes.  But, since the operating system on the 6 Plus was newer than the 5, iTunes made me treat the 6 Plus as a new phone instead of just backing up the old phone.  How can I transfer the call, text, and voicemail history?

    Make a backup of the old device and restore the new device to that backup. You will get an exact duplicate of the old phone.

  • How can I transfer a call to someone else?

    Hi all,
    how can I transfer a call (that I've answered and noticed that it's someome elses business) to someone else with Lumia 920 / 820 or 610? Is this basic function even possible?
    (It was with all the older phones).
    Please help 

    All the older Nokia phones you answer a call – you can put it on hold – call someone else, tell him/her that you are transferring a call – press  4 and hang up. Those two can continue the conversation together.
    That’s what I’m looking for.
    With Lumia I don’t want to be the 3rd wheel in the conversation... 
    I haven't found the way to end the call so that the others could continue (not even with conference call)

  • Am using Safari 4.1.3 with system 10.4.11 and can only come up with advances preference page when calling up security - thus cannot see cookies. I have Safari 5.0.6 on my MacBook. Will it run on my older machine? Can I transfer older bookmarks?

    Am using Safari 4.1.3 with system 10.4.11 and can only come up with advances preference page when calling up security - thus cannot see cookies. I have Safari 5.0.6 on my MacBook. Will it run on my older machine? Can I transfer older bookmarks to the new software?
    Machine Serial Number:          W8*********AR
    <Personal Information Edited by Host>

    Safari preferences has no...

  • If I get a FaceTime call on my iPhone, can I transfer it to my iPad to use FaceTime there instead?

    I want to know if I get a FaceTime call on my iPhone, can I transfer it to my iPad to use that instead of my iPhone?

    NO you can't forward the call.
    You will have to answer on your Mac.  Whomever is calling you will need to use your apple id, to use the computer for facetime.
    using facetime http://support.apple.com/kb/ht4319

  • Can I transfer a FaceTime call?

    Hi,
    Can you transfer an active FaceTime call from your iPhone to your Mac?
    Thank you,
    Neil.

    I would guess then that the yosemite conunity audio cellphone call can't be transferred to the mac while on the call?

  • Can I transfer all my info apps passwords etc from one iPad to a new ipad

    Can I transfer all the data, apps, pass worded info, mail settings etc from one iPad to a newer iPad seamlessly

    I use an app called Retro.
    It allows me to transfer between iDevices and also my computer,
    all wirelessly of course. Check it out, you might like it.

  • How can I transfer music from my iPod to a new laptop?

    I recently got a new laptop because my old laptop, in which all of my music is in, is about to break down. So just about a few days ago my laptop just died, i cannot turn it on, and all of my music is in there. How can i transfer all of my music onto my new laptop using my ipod, and how will I be able to keep downloading music on my new laptop. Thanks!

    You still got your music in your iPod? There is a way to transfer it to your new laptop.
    You can simply transfer music from iPod to computer with a handy tool called iOS Transfer.
    iOS Transfer is a program specifically designed to deal with problem of transformation between iPod and Computer.

  • I want to get my photos from icloud,,,, i had almost 3 gb of photos backed up on icloud,,, how can i transfer all those photos to my new phone,, i tried but i only got 90 photos. those are the recent one. i had almost 1000 photos in icloud back up?plz hlp

    i replaced my old iphone to a new one.. i want to get my photos from icloud,,,, i had almost 3 gb of photos backed up on icloud,,, how can i transfer all those photos to my new phone,, i tried but i only got 90 photos. those are the recent one. i had almost 1000 photos in icloud back up?plz hlp

    You should call Apple Support and give them your Apple ID so that they can verify how many photos you actually do have backed up in iCloud...
    Also, are you able to do an iTunes backup at all? Because that would save all of the photos and allow you to get them onto the new device.
    Apple Support number is
    1-800-694-7466

  • Wife has a Kindle, Kid is buying a ipad. Can I transfer songs from my amazon cloud over to icloud without having to repurchase?

    Wife has a Kindle, Kid is buying an ipad. Can I transfer songs and pictures from amazon cloud over to icloud?

    Yes, and there are a couple ways to do this, and it may depend on what kind of songs you are talking about.
    If you purchased songs from Amazon's ecosystem, and it is stored in their cloud, you can do the following:
    1) Download their app.
         The app is called Amazon Cloud Player. The link is here: https://itunes.apple.com/us/app/amazon-cloud-player/id510855668?mt=8
    2) Download the songs from their cloud, to your computer and then sync with iTunes
         This is the method I use, and all the music is then stored in the Music app, already on the iOS device. The upside to this method would be that all the other applications you have can access these songs too, such as apps for an alarm clock.
    3) Upload pictures and songs to Dropbox
         This way all the content is stored in the cloud, and can be accessed anywhere and anytime.
    For the pictures, you're most likely going to have to sync with iTunes to do that, or you can put them in Dropbox.

  • TS2776 How can I transfer e-mail contacts from one IPad to another?

    How can I transfer e-mail contacts from one IPad to another?

    Depends on how big the file is.  If itis only a couple of pages, or mostly text, the easiest way would be to e mail it.  If it is a very large file you are going to need wifi.  Take both pads to starbucks, and e mail it from there.  Or if you have wifi, use drop box, for example. 
    Your other choice, avoiding wifi would be a bluetooth type transfer.  There is an app call bluetooth file lite that reads like it will do what you need.   The good news is it is free.  The bad news is that it has terrible ratings.  For grins, i am installing it now on a pad and a phone, and will see if it works.
    With a bluetooth method, you need both devices in  the same place.  If you are trying to send your file across country, bluetooth will not work for you.  you need e mail or drop box type solution, and if the file is big, you will almost certainly need wifi.

  • Can I transfer calendar data from one Apple ID to another?

    Just realized that my calendars and email were all sharing one Apple ID with my husband which is problematic because I want my own devices syncing up properly. I've set up my own Apple ID, but before I activate it on my devices I want to be sure I don't lose all the data. Can I transfer a calendar from one Apple ID to another and if so, can I do this from the devices themselves or do I need my desktop?
    I've read some earlier related posts and they don't seem to answer this question clearly for me.
    Thanks so much!

    You will probably need to do this on your Mac; I'm not sure it's possible on an iPhone. You have to deal with one calendar at a time.
    Select a calendar listed under your husbands iCloud login name.
    From the File menu choose Export...>Export. An .ics file will be saved at your designated destination.
    Repeat this for any other calendars.
    Sign out in System Preferences>iCloud and sign in with your own ID. Your calendars and other data will disappear from your Mac but not from the server.
    From the File menu choose 'New Calendar' then your iCloud login name in the sub menu.
    A new calendar called 'Untitled' will appear in your sidebar under your iCloud login name. Change its name to that of the calendar you exported.
    From the File menu choose 'Import...' then 'Import...' from the sub-menu. A navigation pane will open: navigate to and choose your exported .ics file.
    iCal will ask you where to import this to. Click the drop-down menu and select the iCloud version of your calendar (make sure not to choose the 'On My Mac' version). Import.
    Your calendar contents will appear in the iCloud version of the calendar but this may take some time. You need to leave iCal running until the rotating icon at the top of the sidebar disappears.
    Repeat 5-9 for other calendars.

  • I am not able to access Firefox under one user account on my computer so I created another account. How can I transfer the bookmarks from the old account?

    I use windows Vista and I cannot open Firefox under one user account (I keep receiving the "firefox profile cannot be loaded . . ." error message) on my computer so I created another account. How can I transfer the bookmarks from the old account?

    NOTE: you can skip this 1st step.
    Step 1
    I'm on Win7 so the paths might be slightly different... C:\Users\(YOUR PC ACCOUNT)\AppData\Roaming\Mozilla\Firefox\Profiles\bnelgkol.default\bookmarkbackups ... Find the "bookmarks-[DATE].json" you want and copy it to the profile you want. You may want to change the date to a name you will recognize.
    Step 2
    Then on your browser "Bookmarks>Show All Bookmarks or Ctrl+Shift+B ". This will bring up the Bookmark Organizer, I think they call it Library now. From there click "Import & Back up>Restore" this will bring up a drop down with your back ups. If you followed step 1, find the json you added and select it. If you skipped step 1, from "Import & Back up>Restore" select "Choose File..." Then browser for the json you want to import. Which should be in a similar location as mentioned in step 1.
    NOTE: "AppData" is a hidden folder, will have to set show hidden folders to be able to see it.

Maybe you are looking for

  • Error ITAB_DUPLICATE_KEY while executing DTP

    Hi Gurus, While executing DTP we are facing ITAB_DUPLICATE_KEY We gone through all forum regarding this error but we not getting the proper solution.   Please reply as soon as posible. Thanks & Regards, Kavita.

  • Program trying to locate files in another drive.  How to redirect

    Hi:  I just installed photoshop elements12 onto my system and it keeps looking for the files on a different drive than they are located.  How do I fix this issue.  Thanks CNN

  • Ease in and out

    Right click a keyframe in motion 5 and you can choose 'ease in' 'ease out' and 'ease both' without using bezier curves. Number 1 feature for me! Just had to share my exitement.

  • Problem converting to PDF - headers disappear

    People, I have been using Acrobat 11 for a year with no problems. I am now creating Word documents using a new template, and when I PDF them their headers disappear in the PDF files. A colleague using Acrobat 9 can convert them to PDF without encount

  • Message control for Internal Orders

    Hi How to change the message control for an error when Iu2019m getting settling internal orders (message # KD503) Tks