CTI Route Point "Unknown"

Hi Everyone
I wanted to know if someone can tell me why do the CTI RP come up as unknown in CUCM. I've noticed it with serveral of them that they say unknown but they all seem to work. I created 2 new ones today and they are woking just fine but they both say unknown.The only ones that are showing up as regisistered are the ones that are in the UCCX DP and they all have the same IP address. Thanks in advance for any answers that I may get and have a great day.

Hi,
You can do one test to verify this issue, please run the Data Syncronization from the UCCX Admin->Subsystems-.Cisco Unified CM Telephony->Data Syncronization, it will show any inconsistancies between UCCX and CUCM.
Hope this helps.
Anand
Pls rate helpful posts !!

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I can't add a DN to a CTI route point on Call manager due to...

Hello,
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Do you mean I should be adding a new separate CTI Route Point for each DN? I didn't think I had to because we have a separate one called FORWARDtoUnity and there 4 DNs tied to this one and underneath association information, it says "Line {5} - Add a new DN"...so it seems I can keep adding more. (Unless there is a limit of DNs per route point). So since this one has 4 DNs, I thought I could have 4 DNs on this new route point I created. I was wondering if I'm missing a step somewhere.

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Looks fine.
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Bulk insertion of CTI Route points in CUCM

Hi team,
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Hi Gergely,
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Has anyone seen analog device calls via VG224 lock CTI route points?

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Either option is fine as long as the CTI RP does not need to actually register with CTI app. If this is just a relay point CTI RP then I have done configs with many DNs assigned to the same device.
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I'm trying to integrate CUCM 10.5 and UCCX 10.5.
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No I haven't. Unfortunately I don't have a 32bit Excel at the moment to try.
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Dear All
Kindly I got that message "Failed to create the CTI Route Point and corresponding Line on Cisco Unified CM." When I am trying to create Trigger on the UCCX for an Application,
Bye the way I create Call Control Group and it gives me OK, and I create it from Subsystem>Cisco Unified CM Telephony>Call Control Group
and Type CTI Ports: 4 | Inbound | Starting DN : 9000 "Nothing in my route pattern report have created CTI numbers"
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Ahmed Samir Yosuef
Integration Manager

Let me know the deployment model and Node details

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Hello,
CUCM version 8.6.2
Is it possible to export CTI Route Point’s Dependency Records to a bat file or is there a tool available to download this information like the ones used in CUC? We’ve associated employees to over 230+ route points. I’m looking for the capability to export the employee’s associated to each CTI Route Point to a file rather than having to search each route point individually.
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Thank you for your help in advance,
Juffure

Hi there,
That CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION message indicates that
CallManager believes that either
1) the number you're redirecting to is not in the dial plan or
2) the CTI Port the call is on does not have a proper Calling Search Space to allow it to "see" that number.
I highly suspect the latter. Ensure that all of your CTI Ports have the proper CSS.
If you still have issues after checking that, please open a TAC case for
further analysis.
Regards,
Riccardo

What is a CTI route point

Hi,
Please can someone explain me the what is a CTI route point and its usage.
Thanks

Hi
Example for CTI RP
1-IPCC , when you create application on IPCC.
2-CUE, when integrates Cisco call manager with Cisco unity express.
3-CTI route point virtual device can receive multiple, simultaneous calls for application-controlled redirection. You can configure one or more lines on a CTI route point that users can call to access the application. Applications can answer calls at a route point and can also redirect calls to a CTI port or IP phone. When a CTI application requests to redirect a call by using the Redirect API, Cisco Unified Communications Manager uses the configuration for the line/device calling search space for the redirected party.
Thank you
please rate all useful information

Cti port , cti route point, and application user

Hello,
Can someone explain the reason why we use cti route point, cti port, application user for ucce. What is the function of each one when integrating with a ucce call center?
Thanks,

I guess you are using CVP as front end VRU, where CVP treats customer with prompts and when customer chooses to talk to agent, CVP delivers call to agent with the help of the ICM.
so you need to understand CVP call flow first,like how call traverse different application(VG,CVP,ICM,CUCM) in unified CVP environment(specifically comprehensive call flow model).
then you need to do configuration walkthrough in your environment like check the dial-peer on the VG and see how call comes in, what dial-peer it matches, how number gets translated using translation pattern and where it routes (CVP,CUPS,CUSP etc)
go to next device and once again check the configuration, this is how you can determine flow of your call.
below link may help to you:
https://supportforums.cisco.com/document/6131/detailed-sip-call-flow-cvp-comprehensive-model
Regards
Chintan

CTI route point

what is CTI route point. What it do in CM?

When a call arrives at a Computer Telephony Integration (CTI) route point, a route request is directed to the Cisco Intelligent Contact Management (ICM), which provides a label to direct the call to the IP Interactive Voice Response system (IVR) in a Cisco IP Contact Center (IPCC) Enterprise or Express environment. This document describes how to route a call when a Peripheral Gateway (PG) fails or has already failed.
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f66ca.shtml

CTI Route Point lost registration to callmanager

one of my RP lost registration to the callmanager and I can't see why. I have several configured and the others are still registered except for this one. I need assistant on get it back up and running. please advise.

This is critical and I just resolved a similar problem. A call control group was not properly configured on Node 2 only Node 1 ports where setup. There are 2 possible methods. Remember, make sure your RMCMuser account a password are working. These CTI ports are created on CUCM via UCCX and should be deleted from UCCX when changing or rearranging. Step 1. Take a snapshot of the CALL CONTROL group so you can recreate it faster. Delete the group in UCCX. Step 2. On CUCM PUB, look for DEVICE PHONES associated to port numbers allocated IPPCq_12XX. etc.. DELETE these associated numbers. Step 3. On CUCM PUB check CALL ROUTING, ROUTe Plan Report, UNASSIGNED DN's. look for same DN's associated to CTI 12XX. ect.. DELETE. btw,, you should clean up the UNassigned DN's in general maintenance too!. STEP 4. On UCCX rebuild your CALL CONTROL group. IF that does not work then repeat all the same steps. On UCCX stop Services, NODE MANAGER, both if HA. Then on CUCM PUB, SERVICEABILITY, Control Center - Feature Services, CM Services, SELECT Cisco CTIManager , RESTART button below. Then START UCCX PRI NODE MANAGER, then UCCX SEC. Node Manger. On UCCX PUB,, rebuild CALL CONTROL GROUP... should fix.

CTI Route Point "Unknown"

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